Cheap behavior and Fraud to loyal customers
I'm writing this email to complain about the whole process about my order WNXXXXXXXXXX and another order I placed in Bergdorf Goodman WBXXXXXXXXXXI returned the whole order in Neiman Marcus right in the store at Natick Boston, and the receipt I got also declared that the items are all within WNXXXXXXXXXXHowever when I check the order status, I found this item Home Changer with Mattress was not canceled, and noticed that the same item was canceled in the order I newly placed in Bergdorf Goodman, which was qualified for a Gift Card (I canceled the order from neiman and placed the same order in BG for this GC promotion), now because that returned order was wrongly counted to Bergdorf Goodman, I'm now only qualified for a Gift Card rather than I've called about this one month ago, last representative said she has taken care of this and took a note for the order also sent a note to your marketing team mentioning I'm still qua
Breach of sales contract by Neiman Marcus for failing to deliver goods after accepting order and issuing a firm order confirmation on the sale
I am writing this email to register a formal complaint against Neiman Marcus for breach of a sale contract, specifically, it's failure to meet its obligations for sale and delivery of goods
The sequence of events is as follows:
January 2018: I placed an order online with Neiman Marcus to purchase a Fendi pouchThe value of the pouch is US$(SGD882.30) (including import duties and taxes) after a sales discount
January 2018, hours: I received an email from Neiman Marcus informing me that it had received my order request
January 2018, hours: I received an email from Neiman Marcus confirming my order (ref: WNXXXXXXXXXXX)The email further informed me that upon shipment I will receive an email with a link to track my parcel onlineThere was also a hold on funds on my credit card
January 2018,
My order was lost, I requested for a replacement order, but have been charged and still have not received my replacement items
I placed an order with lastcall.com I did not receive my order and had to contact last call to find out my order was lost I requested for a replacement order I still have not received the items and have been charged for another $ I want to cancel my replacement order and want a refund for $ I have been charged for $for my original payment and additional $ The total is $ I want a refund to my original method of payment
Confirmed order and shipping date, until today(Mar29), no product has been shippedNo communication received for cancelation
Order number: LCXXXXXXXXXX
Product type: Salvatore Ferragamo Vara Low Bow Pump Rosso(Red)
Payment amount: $
Payment Method: Visa card
Purchase date: Mar
I purchased this on Mar 20th with discount on the Neiman Marcus Last Call website, the order was confirmed the same dayHowever, upon checking the status, the order was cancelled without communcation of reasonIt is very likely that due because an additional discount was applied to the shoes, NM last call is no longer willing to honor the priceThus changing the availability of the shoes from in stock to out of stockIt is highly unlikely that the shoes sold out being on the website for less than one weekIn addition, I know more than people who purchased the shoes with additional discount and had their orders cancelled(please refer to dealmoon)There was a poll conducted to see
I placed an order on Sunday June 12, and my order was due to arrive on Thursday June When I did not get a confirmation email about shipping I contacted customer service who informed me that the order would arrive on June and had not left the wArehouseI informed them that it was imperative that I receive my order for Saturday June I asked to cancel my orderThey told me they would upgrade my shipping to over night and I would receive the order by today, Friday June I even received an updated order confirmationNeedless to sayIt's Friday and nothingI contacted customer service once again and they informed me the order was still at the warehouseHad I known this would happen I would have made my purchase Somewhere else I could have canceled my order on Wednesday the first time I contacted them and would have been able to make the purchase somewhere and have my orderThey assured me the order would arrive todayThis is unacceptable and I am furiousI waste
Neiman marcus flagged me as a "no more business" customer, and I cannot place online orders
on 7-30-I attempted to place order WNXXXXXXXXXX for a product and was told Neiman Marcus, and Bergdorf (with whom I have never done business with) had placed a flag on my account called "no more business" because and I quote "you have only kept worth of items since you have been our customer! Even though Neiman Marcus has a free returns promise through Shoprunner, my address was now flagged for anyone that ever lives here...FOREVER! I guess Neiman Marcus is not interested in the less fortunate and only BIG SPENDERS! I am requesting my address be UNblocked
The Neiman Marcus gift card was used by others, but the company said it was not responsible for it
My sister gave me a Neiman Marcus gift card (equivalent to $ 500.00)It had a perfect value when I checked its balance on But when I tried to make a purchase on the balance was $ I called customer service, and Neiman Marcus said he could do nothingmy gift card number is XXXX-XXXX-XXXX-XXXX pin # I hope they will do something about it
I ordered *** Louboutin Lipsticks dtd Sep 7th, but cancelled by NM by unknown reasonAnd it was not refunded to me
On Sep 7th, I ordered *** Louboutin Lipsticks by phone +Later I received confirmation email, the order# is XXXXXXXX
Then I found the color was placed wrong, and I called cs soon again to modify the order, but what I received is a Cancel mail of all what I have placedThen I called again to the customer service, the lady told me the order was cancelled by mistake and they will replace it again
Then I got a new mail for order# XXXXXXXXBut it showed the order is cancelled as well
After that, I tried to contact the customer serivce, they said they canot place my ordder and will refund me
But it is days passed, I didnot get a single cent refund
Also I dont know what is the reason for why they cancel my orderAnd it was not refunded to me
Request for REFUND ME or get my order DELIVERED!!
Placed an order Friday evening for a bag on sale for $2456.Sunday morning, all styles of same bag are an addtl 25% off.Denied discount from NM onlin
On Friday evening, June 10, I placed an order #WNXXXXXXXXXX for a Givenchy Nightingale bag, model #NMS16_V2JTN This was the 'last one' according to the site when added to my cart Bag was on sale for $ I noticed on Sunday morning, June 12, less than hours later, all Givenchy Nightingale bags were an additional 25% off I contacted NM Online via phone and was told that the discount would not be honored because others after me purchased it for that price Of course they did, that was the price at the time and the discount was not advertised until Sunday morning I then contacted the chat line and was told that the additional 25% off could not be honored according to the "supervisor." This is the worst customer service I have ever encountered In December 2015, I purchased the same bag in a different color at full price
Used a gift card to purchased an order, but after the order was canceled, there was no balance left on the card, and refused to reissue the gift card
WN8148925762, used a promotion gift card purchased on Jan 1st, After the cancellation, there was no balance went back on the gift cardI contact the Neiman, the assistant told me that the the balance should be back on the card and they are going to check the balance on the gift card.(I have a screen shot that shows the zero balance and the assistant told me that they are going to check the balance)However, after they spend two weeks (Neiman claimed that they only need 3-business day for that), Neiman told me the gift card was expired and they can't reissue promotional gift cardI am very shocked by that, and contact Neiman again and ask them why there was no balance went back to the gift card at the first placeAfter constantly dodging the question, the assistant told my it's Neiman's policy that no refund on the gift card,
Qualified for their online MAYGC event, but not receiving the virtual gift card
My order number is WNXXXXXXXXXXX and the order was placed on May 6, in participating of their MAYGC event where customers spent $and would receive $virtual gift card within weeks of the order dateMy order total was $before taxes and under each item I ordered showed "Qualifies for 'MAYGC'" (I have a screenshot of the qualified items)During the first week of July, they sent out the virtual gift cards to their customers, but I didn't receive itSo I called them three times (respectively On July 7, & 17) and was told to waitI have waited too long for my $gift card that should have been automatically issued to me two weeks ago
never got the refund money back yet
My friend ordered merchandise with his gift card for me during thanksgivingI came back to store and returned itStore said refund would be mailed back to my address in the form of another gift cardIn December I called back to ask because I still didn't get the giftcard as of thenA supervisor did research and said the gift card was not mailed out yet and they would mail me one ASAP within daysUntil yesterday I realized that I still haven't received that refund and called customer service againOne lady said they mailed the gift card to my friend's address and after attempts, the card was returned back to their storeMy friend said she never received any missed attemptThen that lady said their fraud department said the gift card was actually delivered and the card was partially used alreadyShe refused to provide more detail about that card - who used it and where and whenI am so confused about their conflicting response
In a
only received $gift card back when advertisement said I suppose to get $
I purchased over $during their march together gift card promotion on 03/13/I had triple in making sure that all items were qualified for the promotion before submitted because I had read reviews and lots of people complaint about their misleading gift card eventMy order number is **XXXXXXXXXXX, I supposed to get $gift back, but a few weeks later, they only send me $I chatted with *** online on 4/14/and he agreed and said he will submitted the request for the remainder $I called them today to ask for update and was transferred around different times and a third time, a male representative said I wasn't qualify for $because children clothes item NMS18_Z221y are not include for the promotionThis was a lie because I had add in that item specificly even though I didn't want it because it said it was a qualified item for the least amount of money to put me over the $r
I ordered a NEW globe, the cost of which was $ Instead of providing me with a NEW globe, the merchant provided me with a floor model
I ordered a NEW globe, the cost of which was $ The order was placed via the internet
Instead of providing me with a NEW globe, the merchant provided me with a floor model which had numerous scratches and had a sticker on it The globe is a MOVA globe The merchant did not even bother packing the globe in its original box and the merchant did not even include the styrofoam packing which MOVA places in the box I returned the globe via Fedex The merchant, nonetheless, finalized the charge on my credit card without even bothering to check the Fedex tracking number to confirm I returned the globe
They promised me I will receive my order on 11/3, but today they told me my order was cancelled due to no response
I have an order on 10/30/at Neiman Marcus Online site and I decide to open a credit card through themMy order number is WNXXXXXXXXXXXI used an apologize code and I got a great dealUntil 11/1/2017, I saw the order is still processingThen, I contact one of the customer service people for assistanceThey promised me I will receive my order on 11/Today, another people told me my order was cancelled due to no responsesI don't receive anything in emails or junk box about to response somethingThey said they sent twice on 10/and 11/I am truly angry about them because I was just told I would got my order on 11/I received nothing from neiman previously, and they must lie
Cancelled my order with no legitimate reason; Bad customer service
On September 15th, I placed two orders onlineThe order numbers are: WBXXXXXXXXXX and WBXXXXXXXXXXI will refer to them as the first order and the second order, respectively
The two orders have not been shipped for a weekDuring this week, I called several times to ask if there is anything I could help to expedite the processBut every time I was just told that my orders are under manual review and I need to wait
The following complaint is regarding the first order (WBXXXXXXXXXX) :
On September 23rd, I received an email saying that the first order was cancelled (without a legitimate reason)I contacted customer service through BG online chat immediately to ask why they cancelled my order, and a representative named Calandria Bsaid "because we were unable to reach you regarding additional information needed to process the order"However, no one from Bergdorf Goodman has ever contacted me to seek for a
I used the return label included in the package to send the package back to Bergdorf Goodman in MarchI didn't think about keeping a record of the tracking numberI assume the provider would have the tracking number in their recordNow the package is gone missingThe store couldn't find the tracking number eitherThey told me that they had their system changed in JanuaryI've been contacting the costumer service for to timesThey still haven't resolve the problem, and I haven't got the refundI also need to explain everything all over again each time since they couldn't manage to let me talk to the same customer service personThey never called back when the call break off randomly...I've been way too frustrated with the issue!
Product_Or_Service: FANNY LACE UP ANKLE BOOT
Order_Number: WBXXXXXXXXXX
I made a purchase online using my credit cardThe jeans didn't fit so I tried to exchange for a smaller size and I was told I had to wait until Mon
I made a purchase online using my Neiman Marcus charge cardThe jeans were too big so I returned a few days later to exchange the for a smaller size (I live minutes away)When I returned, I was told, because I purchased the jeans online I would have to return them for a gift card and then purchase the smaller size jeans with the gift cardSo I proceeded to the customer service desk with the sales associate (she was really nice), the lady at the desk called someone on the phone for a "chargeback" or "gift card"She was told by the person on the other end it was impossible to do either, because they were in the middle of inventoryI asked to speaker to a manager(he was really nice as well), he called and got the same answer, "NO"My only option was to buy the other jeans, which I needed for the next dayI really needed the jeans
NM is not following the correct steps to complete my credit increases which could lead to identify theft I contacted NM on occasions regarding credit increases both were denied I'm fine with that however both times they didn't follow the proper channels which is to call me on the phone number listed due to my fraud alertThis is definitely unacceptable and NM seems to think its ok at some point they need to held accountable I spoke to Amber Benazeer today in which he was very rudeI reached out to him on a prior occasion for the same problem and it's the same results
I made an order which was been canceledThey should issue me a new gift card but it has never beed delivered
I'm writing because it has been a long long time since Neiman Marcus canceled my order and never refund me gift cardThe order number is WNXXXXXXXXXXX, which is dollarsSince this order has been canceled, I kept contacting them by phone and emailEvery time their officers told me that they have already issued me a new gift card and it has been shipped
However I NEVER RECEIVED IT!!!
And here is the interesting thing: I kept receiving magazines and promotion card from NM website by mailBut gift card? Nothing
So I cannot help to wonder that if they really issued my card
As for this large amount gift card, again, I'd like to ask for a personal signature when the gift card delivered
And, just in case, my *** *** is *** ** *** *** *** *** *** *** XXXXX*** ***XXX-XXXX-XXXX
Sincerely,
*** ***
Cheap behavior and Fraud to loyal customers
I'm writing this email to complain about the whole process about my order WNXXXXXXXXXX and another order I placed in Bergdorf Goodman WBXXXXXXXXXXI returned the whole order in Neiman Marcus right in the store at Natick Boston, and the receipt I got also declared that the items are all within WNXXXXXXXXXXHowever when I check the order status, I found this item Home Changer with Mattress was not canceled, and noticed that the same item was canceled in the order I newly placed in Bergdorf Goodman, which was qualified for a Gift Card (I canceled the order from neiman and placed the same order in BG for this GC promotion), now because that returned order was wrongly counted to Bergdorf Goodman, I'm now only qualified for a Gift Card rather than I've called about this one month ago, last representative said she has taken care of this and took a note for the order also sent a note to your marketing team mentioning I'm still qua
Breach of sales contract by Neiman Marcus for failing to deliver goods after accepting order and issuing a firm order confirmation on the sale
I am writing this email to register a formal complaint against Neiman Marcus for breach of a sale contract, specifically, it's failure to meet its obligations for sale and delivery of goods
The sequence of events is as follows:
January 2018: I placed an order online with Neiman Marcus to purchase a Fendi pouchThe value of the pouch is US$(SGD882.30) (including import duties and taxes) after a sales discount
January 2018, hours: I received an email from Neiman Marcus informing me that it had received my order request
January 2018, hours: I received an email from Neiman Marcus confirming my order (ref: WNXXXXXXXXXXX)The email further informed me that upon shipment I will receive an email with a link to track my parcel onlineThere was also a hold on funds on my credit card
January 2018,
My order was lost, I requested for a replacement order, but have been charged and still have not received my replacement items
I placed an order with lastcall.com I did not receive my order and had to contact last call to find out my order was lost I requested for a replacement order I still have not received the items and have been charged for another $ I want to cancel my replacement order and want a refund for $ I have been charged for $for my original payment and additional $ The total is $ I want a refund to my original method of payment
Confirmed order and shipping date, until today(Mar29), no product has been shippedNo communication received for cancelation
Order number: LCXXXXXXXXXX
Product type: Salvatore Ferragamo Vara Low Bow Pump Rosso(Red)
Payment amount: $
Payment Method: Visa card
Purchase date: Mar
I purchased this on Mar 20th with discount on the Neiman Marcus Last Call website, the order was confirmed the same dayHowever, upon checking the status, the order was cancelled without communcation of reasonIt is very likely that due because an additional discount was applied to the shoes, NM last call is no longer willing to honor the priceThus changing the availability of the shoes from in stock to out of stockIt is highly unlikely that the shoes sold out being on the website for less than one weekIn addition, I know more than people who purchased the shoes with additional discount and had their orders cancelled(please refer to dealmoon)There was a poll conducted to see
I placed an order on Sunday June 12, and my order was due to arrive on Thursday June When I did not get a confirmation email about shipping I contacted customer service who informed me that the order would arrive on June and had not left the wArehouseI informed them that it was imperative that I receive my order for Saturday June I asked to cancel my orderThey told me they would upgrade my shipping to over night and I would receive the order by today, Friday June I even received an updated order confirmationNeedless to sayIt's Friday and nothingI contacted customer service once again and they informed me the order was still at the warehouseHad I known this would happen I would have made my purchase Somewhere else I could have canceled my order on Wednesday the first time I contacted them and would have been able to make the purchase somewhere and have my orderThey assured me the order would arrive todayThis is unacceptable and I am furiousI waste
Neiman marcus flagged me as a "no more business" customer, and I cannot place online orders
on 7-30-I attempted to place order WNXXXXXXXXXX for a product and was told Neiman Marcus, and Bergdorf (with whom I have never done business with) had placed a flag on my account called "no more business" because and I quote "you have only kept worth of items since you have been our customer! Even though Neiman Marcus has a free returns promise through Shoprunner, my address was now flagged for anyone that ever lives here...FOREVER! I guess Neiman Marcus is not interested in the less fortunate and only BIG SPENDERS! I am requesting my address be UNblocked
The Neiman Marcus gift card was used by others, but the company said it was not responsible for it
My sister gave me a Neiman Marcus gift card (equivalent to $ 500.00)It had a perfect value when I checked its balance on But when I tried to make a purchase on the balance was $ I called customer service, and Neiman Marcus said he could do nothingmy gift card number is XXXX-XXXX-XXXX-XXXX pin # I hope they will do something about it
I ordered *** Louboutin Lipsticks dtd Sep 7th, but cancelled by NM by unknown reasonAnd it was not refunded to me
On Sep 7th, I ordered *** Louboutin Lipsticks by phone +Later I received confirmation email, the order# is XXXXXXXX
Then I found the color was placed wrong, and I called cs soon again to modify the order, but what I received is a Cancel mail of all what I have placedThen I called again to the customer service, the lady told me the order was cancelled by mistake and they will replace it again
Then I got a new mail for order# XXXXXXXXBut it showed the order is cancelled as well
After that, I tried to contact the customer serivce, they said they canot place my ordder and will refund me
But it is days passed, I didnot get a single cent refund
Also I dont know what is the reason for why they cancel my orderAnd it was not refunded to me
Request for REFUND ME or get my order DELIVERED!!
Placed an order Friday evening for a bag on sale for $2456.Sunday morning, all styles of same bag are an addtl 25% off.Denied discount from NM onlin
On Friday evening, June 10, I placed an order #WNXXXXXXXXXX for a Givenchy Nightingale bag, model #NMS16_V2JTN This was the 'last one' according to the site when added to my cart Bag was on sale for $ I noticed on Sunday morning, June 12, less than hours later, all Givenchy Nightingale bags were an additional 25% off I contacted NM Online via phone and was told that the discount would not be honored because others after me purchased it for that price Of course they did, that was the price at the time and the discount was not advertised until Sunday morning I then contacted the chat line and was told that the additional 25% off could not be honored according to the "supervisor." This is the worst customer service I have ever encountered In December 2015, I purchased the same bag in a different color at full price
Used a gift card to purchased an order, but after the order was canceled, there was no balance left on the card, and refused to reissue the gift card
WN8148925762, used a promotion gift card purchased on Jan 1st, After the cancellation, there was no balance went back on the gift cardI contact the Neiman, the assistant told me that the the balance should be back on the card and they are going to check the balance on the gift card.(I have a screen shot that shows the zero balance and the assistant told me that they are going to check the balance)However, after they spend two weeks (Neiman claimed that they only need 3-business day for that), Neiman told me the gift card was expired and they can't reissue promotional gift cardI am very shocked by that, and contact Neiman again and ask them why there was no balance went back to the gift card at the first placeAfter constantly dodging the question, the assistant told my it's Neiman's policy that no refund on the gift card,
Qualified for their online MAYGC event, but not receiving the virtual gift card
My order number is WNXXXXXXXXXXX and the order was placed on May 6, in participating of their MAYGC event where customers spent $and would receive $virtual gift card within weeks of the order dateMy order total was $before taxes and under each item I ordered showed "Qualifies for 'MAYGC'" (I have a screenshot of the qualified items)During the first week of July, they sent out the virtual gift cards to their customers, but I didn't receive itSo I called them three times (respectively On July 7, & 17) and was told to waitI have waited too long for my $gift card that should have been automatically issued to me two weeks ago
never got the refund money back yet
My friend ordered merchandise with his gift card for me during thanksgivingI came back to store and returned itStore said refund would be mailed back to my address in the form of another gift cardIn December I called back to ask because I still didn't get the giftcard as of thenA supervisor did research and said the gift card was not mailed out yet and they would mail me one ASAP within daysUntil yesterday I realized that I still haven't received that refund and called customer service againOne lady said they mailed the gift card to my friend's address and after attempts, the card was returned back to their storeMy friend said she never received any missed attemptThen that lady said their fraud department said the gift card was actually delivered and the card was partially used alreadyShe refused to provide more detail about that card - who used it and where and whenI am so confused about their conflicting response
In a
only received $gift card back when advertisement said I suppose to get $
I purchased over $during their march together gift card promotion on 03/13/I had triple in making sure that all items were qualified for the promotion before submitted because I had read reviews and lots of people complaint about their misleading gift card eventMy order number is **XXXXXXXXXXX, I supposed to get $gift back, but a few weeks later, they only send me $I chatted with *** online on 4/14/and he agreed and said he will submitted the request for the remainder $I called them today to ask for update and was transferred around different times and a third time, a male representative said I wasn't qualify for $because children clothes item NMS18_Z221y are not include for the promotionThis was a lie because I had add in that item specificly even though I didn't want it because it said it was a qualified item for the least amount of money to put me over the $r
I ordered a NEW globe, the cost of which was $ Instead of providing me with a NEW globe, the merchant provided me with a floor model
I ordered a NEW globe, the cost of which was $ The order was placed via the internet
Instead of providing me with a NEW globe, the merchant provided me with a floor model which had numerous scratches and had a sticker on it The globe is a MOVA globe The merchant did not even bother packing the globe in its original box and the merchant did not even include the styrofoam packing which MOVA places in the box I returned the globe via Fedex The merchant, nonetheless, finalized the charge on my credit card without even bothering to check the Fedex tracking number to confirm I returned the globe
They promised me I will receive my order on 11/3, but today they told me my order was cancelled due to no response
I have an order on 10/30/at Neiman Marcus Online site and I decide to open a credit card through themMy order number is WNXXXXXXXXXXXI used an apologize code and I got a great dealUntil 11/1/2017, I saw the order is still processingThen, I contact one of the customer service people for assistanceThey promised me I will receive my order on 11/Today, another people told me my order was cancelled due to no responsesI don't receive anything in emails or junk box about to response somethingThey said they sent twice on 10/and 11/I am truly angry about them because I was just told I would got my order on 11/I received nothing from neiman previously, and they must lie
Cancelled my order with no legitimate reason; Bad customer service
On September 15th, I placed two orders onlineThe order numbers are: WBXXXXXXXXXX and WBXXXXXXXXXXI will refer to them as the first order and the second order, respectively
The two orders have not been shipped for a weekDuring this week, I called several times to ask if there is anything I could help to expedite the processBut every time I was just told that my orders are under manual review and I need to wait
The following complaint is regarding the first order (WBXXXXXXXXXX) :
On September 23rd, I received an email saying that the first order was cancelled (without a legitimate reason)I contacted customer service through BG online chat immediately to ask why they cancelled my order, and a representative named Calandria Bsaid "because we were unable to reach you regarding additional information needed to process the order"However, no one from Bergdorf Goodman has ever contacted me to seek for a
I used the return label included in the package to send the package back to Bergdorf Goodman in MarchI didn't think about keeping a record of the tracking numberI assume the provider would have the tracking number in their recordNow the package is gone missingThe store couldn't find the tracking number eitherThey told me that they had their system changed in JanuaryI've been contacting the costumer service for to timesThey still haven't resolve the problem, and I haven't got the refundI also need to explain everything all over again each time since they couldn't manage to let me talk to the same customer service personThey never called back when the call break off randomly...I've been way too frustrated with the issue!
Product_Or_Service: FANNY LACE UP ANKLE BOOT
Order_Number: WBXXXXXXXXXX
I made a purchase online using my credit cardThe jeans didn't fit so I tried to exchange for a smaller size and I was told I had to wait until Mon
I made a purchase online using my Neiman Marcus charge cardThe jeans were too big so I returned a few days later to exchange the for a smaller size (I live minutes away)When I returned, I was told, because I purchased the jeans online I would have to return them for a gift card and then purchase the smaller size jeans with the gift cardSo I proceeded to the customer service desk with the sales associate (she was really nice), the lady at the desk called someone on the phone for a "chargeback" or "gift card"She was told by the person on the other end it was impossible to do either, because they were in the middle of inventoryI asked to speaker to a manager(he was really nice as well), he called and got the same answer, "NO"My only option was to buy the other jeans, which I needed for the next dayI really needed the jeans
NM is not following the correct steps to complete my credit increases which could lead to identify theft I contacted NM on occasions regarding credit increases both were denied I'm fine with that however both times they didn't follow the proper channels which is to call me on the phone number listed due to my fraud alertThis is definitely unacceptable and NM seems to think its ok at some point they need to held accountable I spoke to Amber Benazeer today in which he was very rudeI reached out to him on a prior occasion for the same problem and it's the same results
I made an order which was been canceledThey should issue me a new gift card but it has never beed delivered
I'm writing because it has been a long long time since Neiman Marcus canceled my order and never refund me gift cardThe order number is WNXXXXXXXXXXX, which is dollarsSince this order has been canceled, I kept contacting them by phone and emailEvery time their officers told me that they have already issued me a new gift card and it has been shipped
However I NEVER RECEIVED IT!!!
And here is the interesting thing: I kept receiving magazines and promotion card from NM website by mailBut gift card? Nothing
So I cannot help to wonder that if they really issued my card
As for this large amount gift card, again, I'd like to ask for a personal signature when the gift card delivered
And, just in case, my *** *** is *** ** *** *** *** *** *** *** XXXXX*** ***XXX-XXXX-XXXX
Sincerely,
*** ***