Neiman Marcus doesn't honor the promotion
On September 21st, I made an online purchase as there was a double point promotionAll items I purchased are qualify for the promotionI should get $gift card for this purchaseThe order number is: WNXXXXXXXXXXThey said the gift card will be emailed to me in 8weeks but I don't receive it after monthsThen, I called the customer service and was told I can only get $instead of I have the screen shot to show this double point promotion and receipt for the qualified purchaseI want my $gift card!
The Dyson hair dryer made my hair dry, brittle and damaged
I purchased the hairdryer on *** 2, 2018t the Galleria Ft Lauderdale location of Meiman Marcususing my Neiman Marcus credit cardI moved and was not able to use the dryer until March The first time I used it my hair was very dry and brittleI tried again using different settings and still the same resultI went to my hairdresser who stated that the dryer singed my hairI had to have my hair cut shorter to remove damage
On May 28, I sent the dryer back in the original box to Neiman Marcus explaining the situation requesting a refundI received the first email from Maria Gittleman on 6/rejecting the return due to being passed *** day policy and a promise to return the dryer via FedExI immediately responded to Maria with a request for the store manager to call meOn 6/I had not received the dryer back as promised nor had I received a call from the manager so I sent another email to MariaOn 6/I
They keep cancelling my order!
I am a Neiman marcus loyal customer and place order from them many times
But recent experiences made me so upset and do not want to do bussiness with them again!
I placed order on March 14th (Order number WNXXXXXXXXXX) for gift card events and it was cancelled,they even didnt notify me with this cancellationWhen I found the order was cancelled, the gift card event has endedI called customer service with this issuethey told me due to I bought excessive amount of same productsso I asked representative,whether I can place an other order to combine with original order to qualify the gift card event, she told me it most likely will be accepted by the gift card promotion team(I used to called several times to confirm it),so she helped me to place new order order numbet WNXXXXXXXXXX) with amount of $with acceptable quantity of productsAfter that I found it was cancelled again! I called customer service again, asking the reason of canc
My order LCon Neiman Marcus Last Call got cancelled with no reason or any emailAnd the service attitude is really bad
They don't have any valid reason for why this order got cancelled or send me any email
This is a birthday gift for my friend and after got confirmation of the order, I promised my friend to have her oneIt's really disappointed for not getting the order
And without my check, they don't have any notice letting me know the order is cancelled
The return package was received but no refund after a month
I received my order (order NoWBXXXXXXXXXX) on April In this order it is a Canada goose coat.After I opened the package, I found both style and color didn't match what it is suppose to be and even the brand tag did not match my old Canada goose coatsI printed out the return label right away and dropped the package on April 23rdAfter Bergdorf Goodman received my return package, the online order status was changed to "return pending", but no refund after weeksI chatted with BG CS and I was told they were working on it and I need to waitSo I waited another week and online chatted with CS again on May 21stI was told they would refund me right awayAfter weeks, the refund doesn't show on my credit card
I've been shopping with Neiman Marcus and BG for many years, all good experienceVery disappointed with the coat I ordered and their service this time.Can not trust their quality control and customer service
Neiman Marcus is not fullfilling the protmotion they promised at the time of purchase!!
I would like to file a complaint against Neiman Marcus based on the order I placed on 1/3/2018, order # WNXXXXXXXXXXXOn the website at this specific time period (the offer expires on 1/4/2018), this department store has a promised gift card promotion for customers who purchase certain regular priced itemI purchased a Moncler down coat from them at $and was qualified to get a $gift card within weeks of my purchase (I have kept order confirmation and the promotion terms showing my eligibility in this case and are willing to provide the documents if needed)However it has been almost weeks and I still didn't receive the gift cardI contacted the store two times and first time the representative name Jairo assured I would receive it by 3/3/Second time I was told I would receive it by 3/9/by a representative name Lyair on 3/5/Apparently they are just bluffing since ti
Ordered with discount, accepted then they cancelled and jacked the price up/
I order the item with an extra discount I get from their website, and when I choose the item, they said it's available and I receive the confirmation, then the order is cancelled today without noticeI want compensationI think they just think the discount is too much maybe, but I choose it from their website
They shouldn't be able to do this we agreed upon this offer price that's why I paid
Sales person refused to place an order for me
I was looking for a dress and it was out of stock online (product store #XXXXXXX,size 8)The customer service online told me that it was still in stock at the NM short hillsI called the NM short hills twice and they told me that it's shown in their store but they refused to look it up in the store for me because it's a sale item
Neiman Marcus cancelled order of discount shoes purchased online at Neiman Marcus website
I purchased a pair of shoes (order# WNXXXXXXXXXX) that were on discount online at Neiman Marcus website on March 11, The order was accepted immediately and credit card was charged A few days later, order status on Neiman Marcus website indicated that the shoes were backordered and eventually the order was cancelled and credit was issued back to the my credit card account I called Neiman Marcus customer service and the explanation was after my order was placed, they could not locate the shoes anywhere in the warehouse or in the store I am disappointed that Neiman Marcus would advertise and sell an item that they are not actually sure they have in stock
On September 20th I bought a pair of shoes at the store, wore it for the first time on September 22nd to a wedding at Antuns in Queens, I did not put the shoes on until I was inside the reception hall, I wore the shoe for the ceremony and after the ceremony I changed back to my flats for the rest of the eveningTo my dismay I noticed the red sole was cracked and had left a hole at the bottom of the sole, apart from that the entire sole looked like it had been worn for several years because it had very fine little holes at bottom and the front of the shoe was also falling apartI took the shoes back to the store on September 23, and they refused to take the shoes back, because it has a manufacturers defect, and was told to take the shoes back to the store by the manufacturer since it was not purchase from them.I think that this issue should be looked into because the store could be selling a fake or cheaper sole and not the original red sole, because I have owned another pair of
I placed an order for an expensive photo frame and was sent one that was covered in scratches and nicksThe company is not responding to my emails
I placed an order for a *** *** *** platinum frame 5xon August (Order #WNXXXXXXXXXX) for *** plus shippingI was sent a frame that looked obviously used as it was covered in scratches and marksI have tried to contact the company via email on separate occasions (19, 21, September) but have not received a response
I have been disputing a fraudulent transaction since May with no follor resolution from anyone at the San Diego Neiman Marcus store
On March 17th a "BODY-DIOR" purchase was made on my Neiman Marcus Credit Card totaling $Before that purchase my balance was at $I was made aware of the balance in May when I received an email saying I was late in making a paymentI contacted the corporate office to dispute the transactionThe San Diego office closed the dispute saying they had video of the authorized signer showing his ID to obtain the account number in order to make the purchaseDue to this information my husband who is the authorized signer filed a police report to report identity theftOn May 25th I left a message for the Loss Prevention manager, Andrew Webber requesting to see the video of the person who provided the ID because it was not my husbandI did not receive a call backon June 11th I reached out to Kathy Conklin, Andrew's manager to try and resolve my
Neiman Marcus Last call use discounts to attract consumers and cancel the orders later with no reason and no notice
On March 20, the online shopping platform, Neiman Marcus Last Call, offers a discount on the Ferragamo Vara Pumps, which used to be $550, now approximately $In addition, the website had an event that customers can randomly opened a red packet shown on its website to get an additional 50%, 40%, or 30% offI got the 40% off offer, which made the shoe $I then purchased pairs of shoes and pay and place the orders successfullyThe order summary was received from last callHowever, when I check the order status on the website this morning, I found that the order had been cancelled, and the company did not even notice me either via mail or phone callAfter talking to several other friends, I found out that I am not the only one got deceivedOther people who bought the products under the discounts they advertised also got their orders cancelledMoreover, the cu
When I have used a gift card to purchase, and I have got a cancel order because I bought the gift card from a other website, and the card has been signed by another personNeiman Marcus refused to refund the money back, and they said the money only can be refund to the original card holderAfter my order getting cancel, I resold the rest of money of that gift card to another person, and he didn't get cancel when he bought something
Product_Or_Service: Dyson Supersonic Holiday F
Order_Number: WNXXXXXXXXXXX
Ordered stroller with associated promotion 7/After various problems do not have my order, which is now canx; lost alternative promotions
My husband and I placed an order for a stroller on July 13th with associated promotion worth $in gift card to be followedFirst was notified (two weeks after!) that product is no longer available, then was offered alternative which identically showed chosen product which was fine (minus the delay)In the meantime we ordered associated to product, other accessories matching the purchaseThen received wrong item being told product ships directly from vendor; then arranged exchange, asked several times to contact their vendor with confirmation of purchase details, as products are very similar and there might have been confusion with serial/item numbers between both systemsAfter item was incorrectly received for 2nd time, manager of customer service said it is their vendor to be blamedas we deal with vendor, who happened to be Stokke
package lost but NM did not reply anything
my order in the store shipped the product to me, the tracking number is XXXXXXXXXXXXXXXXXXXXXXBut this package is not delivered to me, instead it is delivered to Paramus, NJ in 6/22/- Thursday
12:pmI called the store many time, but it takes forever for them to figure out what happenThe first call happened 6/22, they told me they will look in it and reply me soonand this week I talked to them times, they keep saying that they will look for it and reply to me soonBut they never keep their wordsthey said they will call me back in minutes, today, this afternoon, tomorrow, but neverThey just push the responsibility to others,"it was not me answered you"This order happened in this store, and the problem I have reported to customer service of this store, but nobody helped me to solve it, just say it was not me help you just now ,I will let somebody call you back
Did not received what I ordered so I returned it and now the company dont want to issue a refund
I ordered jeans, pr of sneakers and a shirt totaling a little over $3000..my order #s are wnXXXXXXXXXX and wnXXXXXXXXXX..everything ws good with the order except item nmf17_n44rh..mid blue bleach w gold stu jeans..all the other jeans were perfect except that..it ws just way too big and I noticed it ws packaged different from the others..the others had tags and plastic covering, like the way u get yr clothes bk from the cleaners.I mainly send it bk bc it ws way too big..I called up letting customer sv know and the rep sd he saw the package ws on its way bk and it will take a while fr my refund..called bk a few wks later and now they telling me they send the pants bk to me bc it ws not what they send me..this upset me a whole lot bc the supervisor ws also being sarcastic and trying to imply that I was pulling one over without chking on her end for any mistakes from the coworkers..That is
Item "Faye Wallet-on-a-Strap *** was missing in the shipment of my online order WNXXXXXXXXXX
Dear Revdex.com and NM,
I truly believe NM is a luxury store and I love shopping here for luxury items such as handbags and cosmetics That's why I have been a loyal customer for a long time
Recently I placed an online order WNXXXXXXXXXX with a Chloe handbag The package was delivered to me today However, when I opened it, I found all other items except this Chloe handbag This handbag itself is $which is very expensive to me The item missing really made me worried So I called CSR online and had a one hour hold and conversation which frustrated me AGAIN! Unfortunately, CSR Lashonda (extension 4325) talked and worked really slowly and made me feel that she didn't have any intention to help a loyal customer even I was so worried She even told me I have a problem with my payment and asked me to wait for five days for a response I really feel frustrated and worried abo
I placed an order online more than days agoIt said days shippingBut I haven't received my orderI contacted the CustomerService; not helpful
I placed an order online more than days agoIt said days shippingBut I haven't received my orderI contacted the Customer Service twiceThey just gave very unclear answerI asked what is the expected shipping dateThey have no ideaIt appears they are just significantly delaying my order to forever
Altered new suit being dirty, and was never cleaned times The manager handed us a dirty suit again today with no apologies
We purchased an Armani suit brand new with alterations, no one would even help us in the first place We finally got help, we waited for the sales rep to call us to let us know when it is done as promised weeks later We stopped by multiple times, and the same dirty suit is handed to us times No apologies and we were demanded to take the dirty suit I need the district manager to get back to us and explain why is the suit dirty
Neiman Marcus doesn't honor the promotion
On September 21st, I made an online purchase as there was a double point promotionAll items I purchased are qualify for the promotionI should get $gift card for this purchaseThe order number is: WNXXXXXXXXXXThey said the gift card will be emailed to me in 8weeks but I don't receive it after monthsThen, I called the customer service and was told I can only get $instead of I have the screen shot to show this double point promotion and receipt for the qualified purchaseI want my $gift card!
The Dyson hair dryer made my hair dry, brittle and damaged
I purchased the hairdryer on *** 2, 2018t the Galleria Ft Lauderdale location of Meiman Marcususing my Neiman Marcus credit cardI moved and was not able to use the dryer until March The first time I used it my hair was very dry and brittleI tried again using different settings and still the same resultI went to my hairdresser who stated that the dryer singed my hairI had to have my hair cut shorter to remove damage
On May 28, I sent the dryer back in the original box to Neiman Marcus explaining the situation requesting a refundI received the first email from Maria Gittleman on 6/rejecting the return due to being passed *** day policy and a promise to return the dryer via FedExI immediately responded to Maria with a request for the store manager to call meOn 6/I had not received the dryer back as promised nor had I received a call from the manager so I sent another email to MariaOn 6/I
They keep cancelling my order!
I am a Neiman marcus loyal customer and place order from them many times
But recent experiences made me so upset and do not want to do bussiness with them again!
I placed order on March 14th (Order number WNXXXXXXXXXX) for gift card events and it was cancelled,they even didnt notify me with this cancellationWhen I found the order was cancelled, the gift card event has endedI called customer service with this issuethey told me due to I bought excessive amount of same productsso I asked representative,whether I can place an other order to combine with original order to qualify the gift card event, she told me it most likely will be accepted by the gift card promotion team(I used to called several times to confirm it),so she helped me to place new order order numbet WNXXXXXXXXXX) with amount of $with acceptable quantity of productsAfter that I found it was cancelled again! I called customer service again, asking the reason of canc
My order LCon Neiman Marcus Last Call got cancelled with no reason or any emailAnd the service attitude is really bad
They don't have any valid reason for why this order got cancelled or send me any email
This is a birthday gift for my friend and after got confirmation of the order, I promised my friend to have her oneIt's really disappointed for not getting the order
And without my check, they don't have any notice letting me know the order is cancelled
The return package was received but no refund after a month
I received my order (order NoWBXXXXXXXXXX) on April In this order it is a Canada goose coat.After I opened the package, I found both style and color didn't match what it is suppose to be and even the brand tag did not match my old Canada goose coatsI printed out the return label right away and dropped the package on April 23rdAfter Bergdorf Goodman received my return package, the online order status was changed to "return pending", but no refund after weeksI chatted with BG CS and I was told they were working on it and I need to waitSo I waited another week and online chatted with CS again on May 21stI was told they would refund me right awayAfter weeks, the refund doesn't show on my credit card
I've been shopping with Neiman Marcus and BG for many years, all good experienceVery disappointed with the coat I ordered and their service this time.Can not trust their quality control and customer service
Neiman Marcus is not fullfilling the protmotion they promised at the time of purchase!!
I would like to file a complaint against Neiman Marcus based on the order I placed on 1/3/2018, order # WNXXXXXXXXXXXOn the website at this specific time period (the offer expires on 1/4/2018), this department store has a promised gift card promotion for customers who purchase certain regular priced itemI purchased a Moncler down coat from them at $and was qualified to get a $gift card within weeks of my purchase (I have kept order confirmation and the promotion terms showing my eligibility in this case and are willing to provide the documents if needed)However it has been almost weeks and I still didn't receive the gift cardI contacted the store two times and first time the representative name Jairo assured I would receive it by 3/3/Second time I was told I would receive it by 3/9/by a representative name Lyair on 3/5/Apparently they are just bluffing since ti
Ordered with discount, accepted then they cancelled and jacked the price up/
I order the item with an extra discount I get from their website, and when I choose the item, they said it's available and I receive the confirmation, then the order is cancelled today without noticeI want compensationI think they just think the discount is too much maybe, but I choose it from their website
They shouldn't be able to do this we agreed upon this offer price that's why I paid
Sales person refused to place an order for me
I was looking for a dress and it was out of stock online (product store #XXXXXXX,size 8)The customer service online told me that it was still in stock at the NM short hillsI called the NM short hills twice and they told me that it's shown in their store but they refused to look it up in the store for me because it's a sale item
Neiman Marcus cancelled order of discount shoes purchased online at Neiman Marcus website
I purchased a pair of shoes (order# WNXXXXXXXXXX) that were on discount online at Neiman Marcus website on March 11, The order was accepted immediately and credit card was charged A few days later, order status on Neiman Marcus website indicated that the shoes were backordered and eventually the order was cancelled and credit was issued back to the my credit card account I called Neiman Marcus customer service and the explanation was after my order was placed, they could not locate the shoes anywhere in the warehouse or in the store I am disappointed that Neiman Marcus would advertise and sell an item that they are not actually sure they have in stock
On September 20th I bought a pair of shoes at the store, wore it for the first time on September 22nd to a wedding at Antuns in Queens, I did not put the shoes on until I was inside the reception hall, I wore the shoe for the ceremony and after the ceremony I changed back to my flats for the rest of the eveningTo my dismay I noticed the red sole was cracked and had left a hole at the bottom of the sole, apart from that the entire sole looked like it had been worn for several years because it had very fine little holes at bottom and the front of the shoe was also falling apartI took the shoes back to the store on September 23, and they refused to take the shoes back, because it has a manufacturers defect, and was told to take the shoes back to the store by the manufacturer since it was not purchase from them.I think that this issue should be looked into because the store could be selling a fake or cheaper sole and not the original red sole, because I have owned another pair of
I placed an order for an expensive photo frame and was sent one that was covered in scratches and nicksThe company is not responding to my emails
I placed an order for a *** *** *** platinum frame 5xon August (Order #WNXXXXXXXXXX) for *** plus shippingI was sent a frame that looked obviously used as it was covered in scratches and marksI have tried to contact the company via email on separate occasions (19, 21, September) but have not received a response
I have been disputing a fraudulent transaction since May with no follor resolution from anyone at the San Diego Neiman Marcus store
On March 17th a "BODY-DIOR" purchase was made on my Neiman Marcus Credit Card totaling $Before that purchase my balance was at $I was made aware of the balance in May when I received an email saying I was late in making a paymentI contacted the corporate office to dispute the transactionThe San Diego office closed the dispute saying they had video of the authorized signer showing his ID to obtain the account number in order to make the purchaseDue to this information my husband who is the authorized signer filed a police report to report identity theftOn May 25th I left a message for the Loss Prevention manager, Andrew Webber requesting to see the video of the person who provided the ID because it was not my husbandI did not receive a call backon June 11th I reached out to Kathy Conklin, Andrew's manager to try and resolve my
Neiman Marcus Last call use discounts to attract consumers and cancel the orders later with no reason and no notice
On March 20, the online shopping platform, Neiman Marcus Last Call, offers a discount on the Ferragamo Vara Pumps, which used to be $550, now approximately $In addition, the website had an event that customers can randomly opened a red packet shown on its website to get an additional 50%, 40%, or 30% offI got the 40% off offer, which made the shoe $I then purchased pairs of shoes and pay and place the orders successfullyThe order summary was received from last callHowever, when I check the order status on the website this morning, I found that the order had been cancelled, and the company did not even notice me either via mail or phone callAfter talking to several other friends, I found out that I am not the only one got deceivedOther people who bought the products under the discounts they advertised also got their orders cancelledMoreover, the cu
When I have used a gift card to purchase, and I have got a cancel order because I bought the gift card from a other website, and the card has been signed by another personNeiman Marcus refused to refund the money back, and they said the money only can be refund to the original card holderAfter my order getting cancel, I resold the rest of money of that gift card to another person, and he didn't get cancel when he bought something
Product_Or_Service: Dyson Supersonic Holiday F
Order_Number: WNXXXXXXXXXXX
Ordered stroller with associated promotion 7/After various problems do not have my order, which is now canx; lost alternative promotions
My husband and I placed an order for a stroller on July 13th with associated promotion worth $in gift card to be followedFirst was notified (two weeks after!) that product is no longer available, then was offered alternative which identically showed chosen product which was fine (minus the delay)In the meantime we ordered associated to product, other accessories matching the purchaseThen received wrong item being told product ships directly from vendor; then arranged exchange, asked several times to contact their vendor with confirmation of purchase details, as products are very similar and there might have been confusion with serial/item numbers between both systemsAfter item was incorrectly received for 2nd time, manager of customer service said it is their vendor to be blamedas we deal with vendor, who happened to be Stokke
package lost but NM did not reply anything
my order in the store shipped the product to me, the tracking number is XXXXXXXXXXXXXXXXXXXXXXBut this package is not delivered to me, instead it is delivered to Paramus, NJ in 6/22/- Thursday
12:pmI called the store many time, but it takes forever for them to figure out what happenThe first call happened 6/22, they told me they will look in it and reply me soonand this week I talked to them times, they keep saying that they will look for it and reply to me soonBut they never keep their wordsthey said they will call me back in minutes, today, this afternoon, tomorrow, but neverThey just push the responsibility to others,"it was not me answered you"This order happened in this store, and the problem I have reported to customer service of this store, but nobody helped me to solve it, just say it was not me help you just now ,I will let somebody call you back
Did not received what I ordered so I returned it and now the company dont want to issue a refund
I ordered jeans, pr of sneakers and a shirt totaling a little over $3000..my order #s are wnXXXXXXXXXX and wnXXXXXXXXXX..everything ws good with the order except item nmf17_n44rh..mid blue bleach w gold stu jeans..all the other jeans were perfect except that..it ws just way too big and I noticed it ws packaged different from the others..the others had tags and plastic covering, like the way u get yr clothes bk from the cleaners.I mainly send it bk bc it ws way too big..I called up letting customer sv know and the rep sd he saw the package ws on its way bk and it will take a while fr my refund..called bk a few wks later and now they telling me they send the pants bk to me bc it ws not what they send me..this upset me a whole lot bc the supervisor ws also being sarcastic and trying to imply that I was pulling one over without chking on her end for any mistakes from the coworkers..That is
Item "Faye Wallet-on-a-Strap *** was missing in the shipment of my online order WNXXXXXXXXXX
Dear Revdex.com and NM,
I truly believe NM is a luxury store and I love shopping here for luxury items such as handbags and cosmetics That's why I have been a loyal customer for a long time
Recently I placed an online order WNXXXXXXXXXX with a Chloe handbag The package was delivered to me today However, when I opened it, I found all other items except this Chloe handbag This handbag itself is $which is very expensive to me The item missing really made me worried So I called CSR online and had a one hour hold and conversation which frustrated me AGAIN! Unfortunately, CSR Lashonda (extension 4325) talked and worked really slowly and made me feel that she didn't have any intention to help a loyal customer even I was so worried She even told me I have a problem with my payment and asked me to wait for five days for a response I really feel frustrated and worried abo
I placed an order online more than days agoIt said days shippingBut I haven't received my orderI contacted the CustomerService; not helpful
I placed an order online more than days agoIt said days shippingBut I haven't received my orderI contacted the Customer Service twiceThey just gave very unclear answerI asked what is the expected shipping dateThey have no ideaIt appears they are just significantly delaying my order to forever
Altered new suit being dirty, and was never cleaned times The manager handed us a dirty suit again today with no apologies
We purchased an Armani suit brand new with alterations, no one would even help us in the first place We finally got help, we waited for the sales rep to call us to let us know when it is done as promised weeks later We stopped by multiple times, and the same dirty suit is handed to us times No apologies and we were demanded to take the dirty suit I need the district manager to get back to us and explain why is the suit dirty