The store changed for alteration on cloths sold by the companyThis is a violation of Neiman Marcus policy I recently brought in a suit to San Francisco Neiman Marcus (union square store) for alteration The suit was new with tag on, bought from Bergdorf Goodman, New York According to Neiman Marcus policy that all the alterations done should be complimentary - I even confirmed with multiple employees in the SF NM store before fitting BUT eventually I was charged $for the service I was told they "thought" it's an "on sale item" Actually the suit was not "on sale" I confirmed with my friend who made the purchase on my behalf from Bergdorf Goodman Plus, on the tag (the was originally on the suit) there is only one single price shown as a price, which is the price I paid for the suit There is not so-called "original/sale" price or discount percent Additionally, what the receipt shows is also consistent, i.enot an on sale item or discounted or whats
My wife lost days wages due to this store's incompetent customer service On January 3, 2018, I placed an online order for a necklace for my wife the necklace shipped from the Westchester NY store It was send by FEDEX, direct signature only This meant that a signed door tag was not acceptable and someone must be home We then asked if we could retrieve it at our local FEDEX store NM agreed but had it sent to a store that was not convenient NM then made another call to FEDEX to finally have it delivered to our local FEDEX Upon picking up the necklace, we noticed that it was damaged by the sender, NM The sales clerk, Barbara, packaged it into a very small pouch and bent the links We had to order another However, we needed to return the damaged necklace and once again, Neiman Marcus, directed the package to be picked up at our home with someone home to give it to FEDEX They would not issue a return labelMy wife took off from work, and despite repetitive communic
I received the wrong item from online purchase, so I returned the itemPrior to return, I had a chat with the online customer representative and I was told that I would be receiving the correct order after the return is completedI confirmed that the returned item was received to the online store, but the new order was not processedI contacted the customer service via chat, and I was told that it cannot be reprocessed because item was not availableHowever, I saw the item onlineI supposed to receive the call from supervisor within hr and to receive the compensation, but I never received neither a call nor the compensation It has been days and I still have not received a compensationOder #wnXXXXXXXXXX Product_Or_Service: Balenciaga Papier AMini Zip Order_Number: WNXXXXXXXXXX
Naiman Marcus used the gift card they issued to me as the payment when I returned the products, which were used by other people and returned Purchase 1&2: Problem Date: January 12, Purchase Date November 12, Order Numbers WNXXXXXXXXXX & WNXXXXXXXXXX Payment Amount: $39, Payment Method: credit card Other specific details: They charged me double taxes; Sales rep stolen my card information and charged $for her own Christmas shopping; They sold me old and used merchandise; They short changed me $ 5250.00, using the gift card they issued to me as payment towards the return
Qualified for their online gife card event, but not receiving the virtual gift card But they said they sent the virtual giftcard but I never received On 01/24/2018, I placed an online order with Neiman Marcus under their gift card promotion eventI should receive $gift card rewardBut I didn't my order is WNXXXXXXXXXXX the order was placed on january 24, in participating of their gift card event where customers spent $and would receive $virtual gift card.My order total was $before taxes and under the item I ordered showed "Qualifies for gift card event" So I I contacted the customer service.The representative Jamie R agreed to resend the gift card within 2~days However, I still didn't receive the gift card I contacted the customer service for more than timesBut they keep saying the gift card was emailed to my email address and it is already expiredI never received the virtual gift cardthere might have been error with sending email but they
Neiman Marcus mailed me The Beauty Book Inside this book were Chanel coupons promising free samples To redeem on line,I was to send an email to I was to send an e mail to Chanel@Neiman Marcus.com to redeem on line This is a bogus e mail address and the message was undeliverable as an unknown address error I contacted Neiman Marcus customer service They were unable to help me and directed me to phone the Dallas store I talked to people at the Dallas store and they were unwilling to help me Ths matter was referred to the Dallas store manager who has never contacted me
The store manager, MsBeverly Conte(sp?) called me a liar when I tried to explain why I had not been able to return timely return a dress I tried to return a dress a few days after days had passedThe store has a return policy, however due to a serious health issue with my husband I was unable to return it within the timeI was told to talk to the manager, but when I started saying that "My husband got sick", the manager, who was already not being polite cut me off saying "They all say that" I filed an online complaint on April 14, and have repeatedly followed up with them, but to this day, a different "assistant" each time tells me they will address my complaint, but nobody ever contacts me backI have never been treated with such disrespect as a customer It would have been ok for her to say she was very sorry but there was nothing she could do - the one thing a manager at a store charging the prices Neiman Marcus charges cannot do is call a customer a liar to her face a
I returned LC(lastcall.com) using the provided labelThe tracking number is XXXXXXXXXXXXXXXXXXXXXXBut I did not get the refund I returned LC(from lastcall.com) using the provided labelThe Ticket is # XXXXXXXX-X and tracking number is XXXXXXXXXXXXXXXXXXXXXXThe package was lostI did not get the refundI contacted them and promised me that they will investigate it but after several weeksStill no response
I placed an order WNXXXXXXXXXX on may bye $GIFT Cardthey cancelled my order.but till now I havent got back the $gift card I placed an order WNXXXXXXXXXX on may which payed by $GIFT Cardthey cancelled my order.I contacted them, they told me they had sent me the checkbecause I m in chinai cant receive the check I asked them to send me the gift card.but till now I havent got back the $gift card
They promised me I will receive my order on 11/3, but today they told me my order was cancelled due to no response I have an order on 10/30/at Neiman Marcus Online site and I decide to open a credit card through themMy order number is WNXXXXXXXXXXXI used an apologize code and I got a great dealUntil 11/1/2017, I saw the order is still processingThen, I contact one of the customer service people for assistanceThey promised me I will receive my order on 11/Today, another people told me my order was cancelled due to no responsesI don't receive anything in emails or junk box about to response somethingThey said they sent twice on 10/and 11/I am truly angry about them because I was just told I would got my order on 11/I received nothing from neiman previously, and they must lie
When I have used a gift card to purchase, and I have got a cancel order because I bought the gift card from a other website, and the card has been signed by another personNeiman Marcus refused to refund the money back, and they said the money only can be refund to the original card holderAfter my order getting cancel, I resold the rest of money of that gift card to another person, and he didn't get cancel when he bought something Product_Or_Service: Dyson Supersonic Holiday F Order_Number: WNXXXXXXXXXXX
Order WNXXXXXXXXXX was not delivered within days as guaranteedEven worse, my numerous requests for status & help went nowhere I placed the order on 12/18/16, relying on the representation on the Neiman Marcus website that delivery within days was "guaranteed." The item was not delivered until 12/27/16, days after ChristmasAs a result, my wife did not have a Christmas present to open Even worse, numerous requests for assistance submitted via Neiman Marcus' online system went unansweredThe one response I did receive was utterly unhelpfulI did not get what I was "guaranteed," and Neiman Marcus made it worse by not addressing my attempts to resolve the problem in a satisfactory manner
I open account while ago, early use it, there is was misunderstanding and they reported me to Credit score bureauI called them and day from customer services was extremely rude and say they won't do reversal on their reportIts hunted my credit score and they laughing about it My name is [redacted] and account number XXXXXXXXXXXX I deeply regret now even sign up for their credit card, for what they did to meGladly take your money- then laugh about it!
I registered for a Bridal registry online band I had no problemsHowever, after going into the storeI have had problems accessing the registry This complaint is regarding wedding registryI want the amount to be expensive so it does not happen againI have mism backgroundComputer respond to action
Bergdorf Goodman online store failed to publish its promotion policy correctly, which leads to my $loss in store gift card In October Bergdorf Goodman online store was putting on a promotion, which promises $gift card on purchases $1,and moreOn the fine print of this promotion it clearly says the promotion is up to one gift card per personAnd it gives no further limitation such as per account or per householdAttracted by the promotion, my wife and I placed two separate orders, in the amount of $1,and $1,020, respectivelyOrder numbers for them are WBXXXXXXXXXX and WBXXXXXXXXXXI am paying with my own Amex Platinum card while my wife, for her convenience, also paid with that card with my permissionBoth orders were shipped to our home address under her nameThe names on the billing and shipping addresses constitute proof that both of us, as two individual persons, are involved in these two orders However BG representative only issued one gift card,
Attempted to unsubscribe from lastcall.com emails; ignored; closed email acct; opened new onereceived email btw 10/and 11/ For years, I emailed many requests to NM to unsubscribe my [redacted] @yahoo.com from lastcall.com emails because multiple associates started emailing me without my permission; my requests ignored, I was given the runaround, and I stopped shopping at that store a couple of years ago; I even emailed their corporate office and went to the Rockville store and talked with a managerI recently closed my [redacted] @yahoo.com email acct and opened this new azure193blue.gmail; I updated my Neiman Marcus credit card account because I want paperless billingSince then, from NM last call (alone) I have received email btw 10/and 11/12; the emails keep coming even though I unsubscribed I tried to unsubscribe again but that feature is no longer active Today, I sent an email to tech support; that did not work in the past I simply want to unsubscribe fro
I placed an order for a pair of Salvatore Ferragamo flats for $on Lastcall.com on 3/20/I used a 50% Off discount code for that orderThe original price was $It went through, the confirmation email stated the expected time of delivery was 3/31/I called customer service minutes after I placed the order asking to change to a different shoe sizeCustomer service said "the 6C is not in stock after my manager reviewing this merchandise"Why does the Manager needs to review a merchandise to change the size? I asked customer service to keep however it was, and she said "You will get my pair of shoes in 5.5B"days later, I went on to Lastcall.com to check my order status, it said Cancelled! I called customer service right away, asking why I was not inform of cancellation, I did not receive information or questions regarding this order in any forms, I did not receive an email or a phone call regarding the reasons of this cancellationIt was cancelled by them.She said because there were technical issues on their endThey could have just have a back order on this merchandiseThey did not apologize, they did not inform me of the cancellationsThey did not issue a back order of this merchandiseThey cancelled the order by themselves, without letting me know
Did not received what I ordered so I returned it and now the company dont want to issue a refund I ordered jeans, pr of sneakers and a shirt totaling a little over $3000..my order #s are wnXXXXXXXXXX and wnXXXXXXXXXX..everything ws good with the order except item nmf17_n44rh..mid blue bleach w gold stu jeans..all the other jeans were perfect except that..it ws just way too big and I noticed it ws packaged different from the others..the others had tags and plastic covering, like the way u get yr clothes bk from the cleaners.I mainly send it bk bc it ws way too big..I called up letting customer sv know and the rep sd he saw the package ws on its way bk and it will take a while fr my refund..called bk a few wks later and now they telling me they send the pants bk to me bc it ws not what they send me..this upset me a whole lot bc the supervisor ws also being sarcastic and trying to imply that I was pulling one over without chking on her end for any mistakes from the coworkers..That is
NM combined orders which are qualified for gift cards without notifying and offer only one gift card On July 9th, me and my husband placed orders on neiman marcus with different accountsThe order number are WNXXXXXXXXXXX and WNXXXXXXXXXXXDuring that period, Neiman Marcus was doing gift card activity like this: if order reaches dollars, then get dollars gift card; if order reaches dollars, then get dollars gift card In this case, I placed the order WNXXXXXXXXXXX, total is , my husband placed the order WNXXXXXXXXXXX, total amount is dollarsSo both of our orders are qualified for the gift cardI use one of my credit card, and my husband use another credit card of mine I called in Octto ask the information of the gift card, and neiman marcus told me that they combined this orders into one so that they can only give me one gift card which is dollarsAnd because the gift card is given after the deadline of return date, so my item can not
I have placed an order with the Neiman Marcus for the first time with the original Order# WNXXXXXXXXXXX Online it advertised as "made in Italy" When I received the item, the two sunglasses I ordered were both "made in china" At the complain they offered to give me a discount for a new pair of sunglasses I picked out The very next day, the item went on sale for the price less than what they had given it to me for I had requested for my $back, because my discount that they offered me just went out the window Also, they had sent out the new pair of sunglasses express at additional charge without my consent I had not requested for such service I called in several times regarding the issue, but one representative hung up the phone on me, and I went to file a complain online, and have no heard anything back yet
The store changed for alteration on cloths sold by the companyThis is a violation of Neiman Marcus policy I recently brought in a suit to San Francisco Neiman Marcus (union square store) for alteration The suit was new with tag on, bought from Bergdorf Goodman, New York According to Neiman Marcus policy that all the alterations done should be complimentary - I even confirmed with multiple employees in the SF NM store before fitting BUT eventually I was charged $for the service I was told they "thought" it's an "on sale item" Actually the suit was not "on sale" I confirmed with my friend who made the purchase on my behalf from Bergdorf Goodman Plus, on the tag (the was originally on the suit) there is only one single price shown as a price, which is the price I paid for the suit There is not so-called "original/sale" price or discount percent Additionally, what the receipt shows is also consistent, i.enot an on sale item or discounted or whats
My wife lost days wages due to this store's incompetent customer service On January 3, 2018, I placed an online order for a necklace for my wife the necklace shipped from the Westchester NY store It was send by FEDEX, direct signature only This meant that a signed door tag was not acceptable and someone must be home We then asked if we could retrieve it at our local FEDEX store NM agreed but had it sent to a store that was not convenient NM then made another call to FEDEX to finally have it delivered to our local FEDEX Upon picking up the necklace, we noticed that it was damaged by the sender, NM The sales clerk, Barbara, packaged it into a very small pouch and bent the links We had to order another However, we needed to return the damaged necklace and once again, Neiman Marcus, directed the package to be picked up at our home with someone home to give it to FEDEX They would not issue a return labelMy wife took off from work, and despite repetitive communic
I received the wrong item from online purchase, so I returned the itemPrior to return, I had a chat with the online customer representative and I was told that I would be receiving the correct order after the return is completedI confirmed that the returned item was received to the online store, but the new order was not processedI contacted the customer service via chat, and I was told that it cannot be reprocessed because item was not availableHowever, I saw the item onlineI supposed to receive the call from supervisor within hr and to receive the compensation, but I never received neither a call nor the compensation It has been days and I still have not received a compensationOder #wnXXXXXXXXXX Product_Or_Service: Balenciaga Papier AMini Zip Order_Number: WNXXXXXXXXXX
Naiman Marcus used the gift card they issued to me as the payment when I returned the products, which were used by other people and returned Purchase 1&2: Problem Date: January 12, Purchase Date November 12, Order Numbers WNXXXXXXXXXX & WNXXXXXXXXXX Payment Amount: $39, Payment Method: credit card Other specific details: They charged me double taxes; Sales rep stolen my card information and charged $for her own Christmas shopping; They sold me old and used merchandise; They short changed me $ 5250.00, using the gift card they issued to me as payment towards the return
Qualified for their online gife card event, but not receiving the virtual gift card But they said they sent the virtual giftcard but I never received On 01/24/2018, I placed an online order with Neiman Marcus under their gift card promotion eventI should receive $gift card rewardBut I didn't my order is WNXXXXXXXXXXX the order was placed on january 24, in participating of their gift card event where customers spent $and would receive $virtual gift card.My order total was $before taxes and under the item I ordered showed "Qualifies for gift card event" So I I contacted the customer service.The representative Jamie R agreed to resend the gift card within 2~days However, I still didn't receive the gift card I contacted the customer service for more than timesBut they keep saying the gift card was emailed to my email address and it is already expiredI never received the virtual gift cardthere might have been error with sending email but they
Neiman Marcus mailed me The Beauty Book Inside this book were Chanel coupons promising free samples To redeem on line,I was to send an email to I was to send an e mail to Chanel@Neiman Marcus.com to redeem on line This is a bogus e mail address and the message was undeliverable as an unknown address error I contacted Neiman Marcus customer service They were unable to help me and directed me to phone the Dallas store I talked to people at the Dallas store and they were unwilling to help me Ths matter was referred to the Dallas store manager who has never contacted me
The store manager, MsBeverly Conte(sp?) called me a liar when I tried to explain why I had not been able to return timely return a dress I tried to return a dress a few days after days had passedThe store has a return policy, however due to a serious health issue with my husband I was unable to return it within the timeI was told to talk to the manager, but when I started saying that "My husband got sick", the manager, who was already not being polite cut me off saying "They all say that" I filed an online complaint on April 14, and have repeatedly followed up with them, but to this day, a different "assistant" each time tells me they will address my complaint, but nobody ever contacts me backI have never been treated with such disrespect as a customer It would have been ok for her to say she was very sorry but there was nothing she could do - the one thing a manager at a store charging the prices Neiman Marcus charges cannot do is call a customer a liar to her face a
I returned LC(lastcall.com) using the provided labelThe tracking number is XXXXXXXXXXXXXXXXXXXXXXBut I did not get the refund I returned LC(from lastcall.com) using the provided labelThe Ticket is # XXXXXXXX-X and tracking number is XXXXXXXXXXXXXXXXXXXXXXThe package was lostI did not get the refundI contacted them and promised me that they will investigate it but after several weeksStill no response
I placed an order WNXXXXXXXXXX on may bye $GIFT Cardthey cancelled my order.but till now I havent got back the $gift card I placed an order WNXXXXXXXXXX on may which payed by $GIFT Cardthey cancelled my order.I contacted them, they told me they had sent me the checkbecause I m in chinai cant receive the check I asked them to send me the gift card.but till now I havent got back the $gift card
They promised me I will receive my order on 11/3, but today they told me my order was cancelled due to no response I have an order on 10/30/at Neiman Marcus Online site and I decide to open a credit card through themMy order number is WNXXXXXXXXXXXI used an apologize code and I got a great dealUntil 11/1/2017, I saw the order is still processingThen, I contact one of the customer service people for assistanceThey promised me I will receive my order on 11/Today, another people told me my order was cancelled due to no responsesI don't receive anything in emails or junk box about to response somethingThey said they sent twice on 10/and 11/I am truly angry about them because I was just told I would got my order on 11/I received nothing from neiman previously, and they must lie
When I have used a gift card to purchase, and I have got a cancel order because I bought the gift card from a other website, and the card has been signed by another personNeiman Marcus refused to refund the money back, and they said the money only can be refund to the original card holderAfter my order getting cancel, I resold the rest of money of that gift card to another person, and he didn't get cancel when he bought something Product_Or_Service: Dyson Supersonic Holiday F Order_Number: WNXXXXXXXXXXX
Order WNXXXXXXXXXX was not delivered within days as guaranteedEven worse, my numerous requests for status & help went nowhere I placed the order on 12/18/16, relying on the representation on the Neiman Marcus website that delivery within days was "guaranteed." The item was not delivered until 12/27/16, days after ChristmasAs a result, my wife did not have a Christmas present to open Even worse, numerous requests for assistance submitted via Neiman Marcus' online system went unansweredThe one response I did receive was utterly unhelpfulI did not get what I was "guaranteed," and Neiman Marcus made it worse by not addressing my attempts to resolve the problem in a satisfactory manner
I open account while ago, early use it, there is was misunderstanding and they reported me to Credit score bureauI called them and day from customer services was extremely rude and say they won't do reversal on their reportIts hunted my credit score and they laughing about it My name is [redacted] and account number XXXXXXXXXXXX I deeply regret now even sign up for their credit card, for what they did to meGladly take your money- then laugh about it!
I registered for a Bridal registry online band I had no problemsHowever, after going into the storeI have had problems accessing the registry This complaint is regarding wedding registryI want the amount to be expensive so it does not happen againI have mism backgroundComputer respond to action
Bergdorf Goodman online store failed to publish its promotion policy correctly, which leads to my $loss in store gift card In October Bergdorf Goodman online store was putting on a promotion, which promises $gift card on purchases $1,and moreOn the fine print of this promotion it clearly says the promotion is up to one gift card per personAnd it gives no further limitation such as per account or per householdAttracted by the promotion, my wife and I placed two separate orders, in the amount of $1,and $1,020, respectivelyOrder numbers for them are WBXXXXXXXXXX and WBXXXXXXXXXXI am paying with my own Amex Platinum card while my wife, for her convenience, also paid with that card with my permissionBoth orders were shipped to our home address under her nameThe names on the billing and shipping addresses constitute proof that both of us, as two individual persons, are involved in these two orders However BG representative only issued one gift card,
Attempted to unsubscribe from lastcall.com emails; ignored; closed email acct; opened new onereceived email btw 10/and 11/ For years, I emailed many requests to NM to unsubscribe my [redacted] @yahoo.com from lastcall.com emails because multiple associates started emailing me without my permission; my requests ignored, I was given the runaround, and I stopped shopping at that store a couple of years ago; I even emailed their corporate office and went to the Rockville store and talked with a managerI recently closed my [redacted] @yahoo.com email acct and opened this new azure193blue.gmail; I updated my Neiman Marcus credit card account because I want paperless billingSince then, from NM last call (alone) I have received email btw 10/and 11/12; the emails keep coming even though I unsubscribed I tried to unsubscribe again but that feature is no longer active Today, I sent an email to tech support; that did not work in the past I simply want to unsubscribe fro
I placed an order for a pair of Salvatore Ferragamo flats for $on Lastcall.com on 3/20/I used a 50% Off discount code for that orderThe original price was $It went through, the confirmation email stated the expected time of delivery was 3/31/I called customer service minutes after I placed the order asking to change to a different shoe sizeCustomer service said "the 6C is not in stock after my manager reviewing this merchandise"Why does the Manager needs to review a merchandise to change the size? I asked customer service to keep however it was, and she said "You will get my pair of shoes in 5.5B"days later, I went on to Lastcall.com to check my order status, it said Cancelled! I called customer service right away, asking why I was not inform of cancellation, I did not receive information or questions regarding this order in any forms, I did not receive an email or a phone call regarding the reasons of this cancellationIt was cancelled by them.She said because there were technical issues on their endThey could have just have a back order on this merchandiseThey did not apologize, they did not inform me of the cancellationsThey did not issue a back order of this merchandiseThey cancelled the order by themselves, without letting me know
Did not received what I ordered so I returned it and now the company dont want to issue a refund I ordered jeans, pr of sneakers and a shirt totaling a little over $3000..my order #s are wnXXXXXXXXXX and wnXXXXXXXXXX..everything ws good with the order except item nmf17_n44rh..mid blue bleach w gold stu jeans..all the other jeans were perfect except that..it ws just way too big and I noticed it ws packaged different from the others..the others had tags and plastic covering, like the way u get yr clothes bk from the cleaners.I mainly send it bk bc it ws way too big..I called up letting customer sv know and the rep sd he saw the package ws on its way bk and it will take a while fr my refund..called bk a few wks later and now they telling me they send the pants bk to me bc it ws not what they send me..this upset me a whole lot bc the supervisor ws also being sarcastic and trying to imply that I was pulling one over without chking on her end for any mistakes from the coworkers..That is
NM combined orders which are qualified for gift cards without notifying and offer only one gift card On July 9th, me and my husband placed orders on neiman marcus with different accountsThe order number are WNXXXXXXXXXXX and WNXXXXXXXXXXXDuring that period, Neiman Marcus was doing gift card activity like this: if order reaches dollars, then get dollars gift card; if order reaches dollars, then get dollars gift card In this case, I placed the order WNXXXXXXXXXXX, total is , my husband placed the order WNXXXXXXXXXXX, total amount is dollarsSo both of our orders are qualified for the gift cardI use one of my credit card, and my husband use another credit card of mine I called in Octto ask the information of the gift card, and neiman marcus told me that they combined this orders into one so that they can only give me one gift card which is dollarsAnd because the gift card is given after the deadline of return date, so my item can not
I have placed an order with the Neiman Marcus for the first time with the original Order# WNXXXXXXXXXXX Online it advertised as "made in Italy" When I received the item, the two sunglasses I ordered were both "made in china" At the complain they offered to give me a discount for a new pair of sunglasses I picked out The very next day, the item went on sale for the price less than what they had given it to me for I had requested for my $back, because my discount that they offered me just went out the window Also, they had sent out the new pair of sunglasses express at additional charge without my consent I had not requested for such service I called in several times regarding the issue, but one representative hung up the phone on me, and I went to file a complain online, and have no heard anything back yet