On May 16th a purchase was made on their website with a successful transaction On May 17th PayPal completed the transaction taking money out of my account and delivering to Supplement Warehouse This is not my first order with them it was my second, so I know they can be slow with their deliveries However, when I realized that I have not received any shipping and/or back order emails, I emailed their help support email on June 12th advising then of the order the payment and the lack of communication and or delivery of goods from their companyI wait until June 17th before sending another email this time supplying an order numberTo this date I still have not received one single response from this company
We apologize for the unsatisfactory experience of this customerThis customers order was delayed beyond our policy allowances and ultimately has been cancelled and a full refund has been issued; Please note it can take up to business days for the credit to appear on the customers accountWe believe that this is unacceptable and we are taking actions to ensure this does not happen again in the futureMost orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.We too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this timeWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better serviceOne of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a package of samples and freebies as a token of our apologyAgain, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.comBest Regards, [redacted] ***
I placed an order with supplement warehouse on March I called weeks later to see what's taking so longI told the person I talk to to just cancel my order and refund me my money she said okay I will have it in days, then I get an email after saying my stuff has shipped out, they gave me a tracking number that was bogus the number wasn't a real tracking numberI've called and emailed him several times after and still nothing,no response.I'm getting very pissed off because I haven't received my $purchase or money back
We apologize for the unsatisfactory experience of this customerThis customers order was delayed beyond our policy allowances and ultimately has been cancelled and a full refund has been issuedWe believe that this is unacceptable and we are taking actions to ensure this does not happen again in the futureMost orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication; this customer was emailed in regards to a long-term back-order on 4/29.We too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this timeWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better serviceA refund was already issued to this customer, however it can take up to business days to appear on the customers account, depending on their banks policiesHere is a copy of the refund information:Trans ID Invoice Number Trans Status Submit Date Customer Card Payment Method Payment Amount Settlement Date Settlement Amount Refund 03-May-15:19: [redacted] , [redacted] Visa XXXX [redacted] USD (57.15) 03-May-23:37:USD (57.15) One of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a package of samples and freebies as a token of our apologyAgain, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.comBest Regards, [redacted]
Twice recently I have ordered from Supplement Warehouse onlineIn prior years the service was great In September I placed an orderIt took over a month for them to ship it outI tried emailing their help deskNo one ever replied in the weeks between when I emailed them and when the product was shippedI tried repeatedly to call themEvery time I received the message saying due to heavy call volume we cannot take your call at this timeAfter lots of calls - I finally got throughShe gave me a scripted answer saying the manufacturer had changed the product so they were waiting for it to be sent to themI told her I ordered two different products from two different manufacturers so which one did that apply toShe had no answerI asked why I never received a reply to my email to the help deskShe said they always respond in a timely mannerThey never responded in weeks I gave Supplement Warehouse the benefit of the doubt and was hoping it was a one time problemI ordered one month ago on December 9th and my order still has not shipped outI am having the same problem contacting themThey charged my credit card the day I placed the orderI will never use them again and will advise others to not go through this company
I ordered a holiday gift for my mother online from this companyThey immediately charged my credit card, yet, immediately had my item on back orderI was not able to log on to my account to continue to check on my item as "my password was incorrect." I tried to get another password but they never would send me an email (I checked my spam folder regularly too)I called several times only to be put on automated hold with a recording "you are caller number with a minutes wait..etc..." However, when I waited the 30+ minutes, I was at caller number with minute to go and never got my call answeredI tried to post an inquiry on the "help desk" but apparently the help desk form had an error as it would never go throughI finally recv'd another email (not to reset my password) but to inform me my item was still on back order another - weeksI believe they might be a SCAM or the business is a FRAUD onlineI contacted my credit card company immediately to dispute the chargeI want my order canceled (if there ever was one) and hope that something is done about this companyI have read several reviews (complaints) and they are all about the sameUnprofessional business practices and unethical
I ordered from Supplement Warehouse on Oct - almost a full month agoThey charged my credit card immediately, but never shipped out the itemI tried calling them numerous times - most of the times I tried I got a message that their customer service reps are too busy and cannot take my call at this timeSome of the times that I called I waited on hold for over and hour and still did not get to speak to a customer service repOnce I actually got a rep and she said that they just moved and are still unpacking so it will take a little longer to ship the item, but it WILL ship within business days of the order placementWellthe order never shippedOn Nov 3, I got an email in response to an inquiry I submitted via their website regarding the status of my orderThe email stated: "We've checked into the status of your order and do not see any unanticipated delays at this time" Then, on Nov I got another email stating that the order has been updated to backordered and wil
I ordered from SupplementWarehouse.com on 11/A small order but none the lessAfter a week or not receiving a confirmation, order number, or trackingI had to investigate with my bank, if the payment was processedIt was processedI quickly sent a email to this "company" stating Id like the status of my orderWithin hrs it stated it was backorderedI had to allow 1-weeks for fulfillmentI also had the option to cancelGiven the bad customer service from the start I wanted my money backI called them promptly on 11/I had to wait minutes before anyone answeredWhen they did answer I was disconnected, or hung up onI called back a second time and waited minutesThe lady I spoke with stated that they would mark my order canceled and someone the following day would refund the payment, she couldn't? I said I didn't want to wait days for money that was taken for products that weren't in stock, I also stated that these items are still listed in stockAre they ta
We apologize for the unsatisfactory experience of this customerPart of this customers order was delayed beyond our policy allowances and ultimately has been cancelled and a partial refund has been issued (as of 9/7)We believe that this is unacceptable and we are taking actions to ensure this does not happen again in the futureMost orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication; this customer was emailed on 8/in regards to a partial back-orderWe too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this timeWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better serviceOne of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a package of samples and freebies as a token of our apologyAgain, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.comBest Regards, [redacted]
We have already responded to this customer directly through our Helpdesk email (8/24/16) in regards to their inquiry for the refundHere is a copy of our response: The issuing financial institution accepted the refundThey usually apply the refund to the account even if the card was re-issuedPlease contact the financial institution with questions regarding the posting of the amount to the open accountHere is a receipt for the credit: Date/Time 24-Aug-16:29:CDTTransaction ID: [redacted] Transaction Type: Refund
Ordered product from the company, no shipment for weeks, called multiple times with no answer, finally got in contact they said product was back ordered from the company, I called the company all products were in stock, so I called supplement warehouse and asked for a refund, weeks later still no refund
[redacted] 12/30/ Ship To Deborah Kravig Order Total $ Status Cancellation Requested I have tried to call thier toll free and only listed number and it has been disconnectedI have also tried to use their
Please, for your sake, choose to do business with literally any other supplement and vitamin wholesalerI am certain that the only reason they are still in business is because people, like myself, just can't resist the 5% price match guaranteeWell, let me tell you, paying a meager 5% less to deal with whom I consider to be the worst company I've ever dealt with is absolutely not worth itHere are a few of the most pertinent reasons why: 1) It takes them over a week to process your order to determine whether the items are even in stock 2) If the items aren't in stock (which is often the case - many "back ordered" items), they'll send you an email with an incoherent rsentence in a miserable attempt to communicate which items are back orderedYou won't be able to understand which of your items are back ordered unless it's only one or two itemsI've received multiple emails about the same order saying different items were not in stockThey just don't have any organization3) If the items are back ordered, they tell you they hope to have them in two weeks and will send them once they doThat means you'll wait a full month from time of order to delivery of those items 4) Even if the items are in stock, it takes them over a week to ship them and another week for them to arriveAll in all, call it weeksIn today's day and age, that's just too long considering the shipping timeframe of their competitors 5) If, for any reason, you have to communicate with their customer service, good luckYou'll wait a minimum of minutes but often times as long as 45-minutes on holdWhen you actually get a rep on the phone, they're not effective representatives, and they sound downtrodden from dealing with the other fifty customers whom have had legitimate gripesIt's very clear that they don't staff their call centers nearly enough to handle the volume of calls that their shoddy business practices demandOverall, I feel bad for their employeesTo work for a company this abysmal cannot be easyI'd be happy to pay an extra TEN percent to never deal with this incompetent business ever againThey have absolutely no clue how to run a solid business or how to treat customers
I ordered a product It has been Weeks still have not gotten the product, I tried to contact them stayed hold for hourwhen I did talked to someone they said they could not get the product, so why did they keep my money for so long, not a good companyWhen I final talked to them told them to cancel and give me a refund, the said they would and would take 3-days to get
This company will deduct your payment immediately, and then fail to mention your items are on backorderI placed an order on Oct 11, 2016, and as of Nov 23, have only been repeatedly told "sorry, your items are on back order." If you don't have the items in stock, you shouldn't be able to take money from a customerI have only received any updates on my order when I reach out to them, they have never volunteered any information, aside from automatic email updatesI will never order from them again, and only hope to one day actually receive the items I bought from themI'll keep purchasing from their competitors (which is what I've done twice now for since placing my 10/11/order)It might be a few dollars more, but at least you actually receive your productI'll continue to be sure everyone I know steers clear of supplement warehouse.com
I placed my order with this company on Tuesday March 8, I called customer service days later as my money pulled immediatly out of my account but no movement on shipping, when I called I got an automated voice telling me lines are too busy and to email customer service, so I did I got another auto response from my email from another non-human reminding me of the days they give themselves to ship orders, it's in the policies so I waited untill day which is todayStill no shipment and still no response to my email so I called them again to once again get an automated voice telling me to email as they are too busy to take incoming calls, so again I emailed them nowI am very flustered that no one has attempted to contact me, or to adhere to there ow policies and procedures which states shipment within daysI have paid and I have now been patiently waiting for my purchased goods and it seems I am having to jump through hoops to get any answers so I have no other choice
This was my third and last order from Supplement WarehouseTo their credit I had no negative experience with the first two orders, except that shipping times were a little slow as compared to other retailers, but for the price they offer (price match) I could wait a few extra daysHowever with this previous order I will never order from them againI placed a single item order on a Saturday with the expectation that it wouldn't process until MondayI waited until Thursday to check the status of the order and to my surprise it was still labeled as "In Processing"I patiently waited until Saturday to check againAfter seeing the same result I decided to call the customer service deskI sat on hold for minutes before I spoke with a Rep who simply and rudely explained to me that they have up to days for processing and that my order would be processed that week, then ended the conversationOn the following Monday after still no update, I sent an email to the helpdesk team, to which they responded that my item had been backordered, no big deal, only there is no way to tell this from the website, no one informed me after days (business days) that this was backordered, and after an hour long phone call and second conversation, the lovely customer service rep didn't bother telling me thisPer the request of the email I responded and asked to swap out the flavor I ordered for another oneAfter waiting days for a response that I never received I decided to call the customer service phone number againAfter only a minute wait this time I got through and was told yes this product was back ordered, and I could exchange the flavorAfter making an exchange request and placed back on hold, I was informed that there were only flavors in stock, all basic and not what I wantedNot wanting to wait any longer for my now week old order I made a decision and was told that it would ship out later that dayThe following day to my surprise I did receive shipping information, unfortunately it is suppose to take days to arriveWas I in any way compensated for my trouble? NoWill I ever order from supplement warehouse again? NoThey have a great price but some things are just worth the money, in this case, its satisfactionIf you want to be satisfied with a purchase and experience do yourself a favor and order from someone else
I have received the full value of my refund, however I do not retract my complaint [redacted]
On May 16th a purchase was made on their website with a successful transaction On May 17th PayPal completed the transaction taking money out of my account and delivering to Supplement Warehouse This is not my first order with them it was my second, so I know they can be slow with their deliveries However, when I realized that I have not received any shipping and/or back order emails, I emailed their help support email on June 12th advising then of the order the payment and the lack of communication and or delivery of goods from their companyI wait until June 17th before sending another email this time supplying an order numberTo this date I still have not received one single response from this company
We apologize for the unsatisfactory experience of this customerThis customers order was delayed beyond our policy allowances and ultimately has been cancelled and a full refund has been issued; Please note it can take up to business days for the credit to appear on the customers accountWe believe that this is unacceptable and we are taking actions to ensure this does not happen again in the futureMost orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.We too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this timeWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better serviceOne of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a package of samples and freebies as a token of our apologyAgain, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.comBest Regards, [redacted] ***
I placed an order with supplement warehouse on March I called weeks later to see what's taking so longI told the person I talk to to just cancel my order and refund me my money she said okay I will have it in days, then I get an email after saying my stuff has shipped out, they gave me a tracking number that was bogus the number wasn't a real tracking numberI've called and emailed him several times after and still nothing,no response.I'm getting very pissed off because I haven't received my $purchase or money back
We apologize for the unsatisfactory experience of this customerThis customers order was delayed beyond our policy allowances and ultimately has been cancelled and a full refund has been issuedWe believe that this is unacceptable and we are taking actions to ensure this does not happen again in the futureMost orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication; this customer was emailed in regards to a long-term back-order on 4/29.We too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this timeWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better serviceA refund was already issued to this customer, however it can take up to business days to appear on the customers account, depending on their banks policiesHere is a copy of the refund information:Trans ID Invoice Number Trans Status Submit Date Customer Card Payment Method Payment Amount Settlement Date Settlement Amount Refund 03-May-15:19: [redacted] , [redacted] Visa XXXX [redacted] USD (57.15) 03-May-23:37:USD (57.15) One of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a package of samples and freebies as a token of our apologyAgain, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.comBest Regards, [redacted]
Order # Refunded amount of $onlineTransaction ID: "8830658827"This customers order is not considered closed/complete within our system
Twice recently I have ordered from Supplement Warehouse onlineIn prior years the service was great In September I placed an orderIt took over a month for them to ship it outI tried emailing their help deskNo one ever replied in the weeks between when I emailed them and when the product was shippedI tried repeatedly to call themEvery time I received the message saying due to heavy call volume we cannot take your call at this timeAfter lots of calls - I finally got throughShe gave me a scripted answer saying the manufacturer had changed the product so they were waiting for it to be sent to themI told her I ordered two different products from two different manufacturers so which one did that apply toShe had no answerI asked why I never received a reply to my email to the help deskShe said they always respond in a timely mannerThey never responded in weeks I gave Supplement Warehouse the benefit of the doubt and was hoping it was a one time problemI ordered one month ago on December 9th and my order still has not shipped outI am having the same problem contacting themThey charged my credit card the day I placed the orderI will never use them again and will advise others to not go through this company
I ordered a holiday gift for my mother online from this companyThey immediately charged my credit card, yet, immediately had my item on back orderI was not able to log on to my account to continue to check on my item as "my password was incorrect." I tried to get another password but they never would send me an email (I checked my spam folder regularly too)I called several times only to be put on automated hold with a recording "you are caller number with a minutes wait..etc..." However, when I waited the 30+ minutes, I was at caller number with minute to go and never got my call answeredI tried to post an inquiry on the "help desk" but apparently the help desk form had an error as it would never go throughI finally recv'd another email (not to reset my password) but to inform me my item was still on back order another - weeksI believe they might be a SCAM or the business is a FRAUD onlineI contacted my credit card company immediately to dispute the chargeI want my order canceled (if there ever was one) and hope that something is done about this companyI have read several reviews (complaints) and they are all about the sameUnprofessional business practices and unethical
I ordered from Supplement Warehouse on Oct - almost a full month agoThey charged my credit card immediately, but never shipped out the itemI tried calling them numerous times - most of the times I tried I got a message that their customer service reps are too busy and cannot take my call at this timeSome of the times that I called I waited on hold for over and hour and still did not get to speak to a customer service repOnce I actually got a rep and she said that they just moved and are still unpacking so it will take a little longer to ship the item, but it WILL ship within business days of the order placementWellthe order never shippedOn Nov 3, I got an email in response to an inquiry I submitted via their website regarding the status of my orderThe email stated: "We've checked into the status of your order and do not see any unanticipated delays at this time" Then, on Nov I got another email stating that the order has been updated to backordered and wil
I ordered from SupplementWarehouse.com on 11/A small order but none the lessAfter a week or not receiving a confirmation, order number, or trackingI had to investigate with my bank, if the payment was processedIt was processedI quickly sent a email to this "company" stating Id like the status of my orderWithin hrs it stated it was backorderedI had to allow 1-weeks for fulfillmentI also had the option to cancelGiven the bad customer service from the start I wanted my money backI called them promptly on 11/I had to wait minutes before anyone answeredWhen they did answer I was disconnected, or hung up onI called back a second time and waited minutesThe lady I spoke with stated that they would mark my order canceled and someone the following day would refund the payment, she couldn't? I said I didn't want to wait days for money that was taken for products that weren't in stock, I also stated that these items are still listed in stockAre they ta
We apologize for the unsatisfactory experience of this customerPart of this customers order was delayed beyond our policy allowances and ultimately has been cancelled and a partial refund has been issued (as of 9/7)We believe that this is unacceptable and we are taking actions to ensure this does not happen again in the futureMost orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication; this customer was emailed on 8/in regards to a partial back-orderWe too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this timeWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better serviceOne of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a package of samples and freebies as a token of our apologyAgain, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.comBest Regards, [redacted]
We have already responded to this customer directly through our Helpdesk email (8/24/16) in regards to their inquiry for the refundHere is a copy of our response: The issuing financial institution accepted the refundThey usually apply the refund to the account even if the card was re-issuedPlease contact the financial institution with questions regarding the posting of the amount to the open accountHere is a receipt for the credit: Date/Time 24-Aug-16:29:CDTTransaction ID: [redacted] Transaction Type: Refund
Ordered product from the company, no shipment for weeks, called multiple times with no answer, finally got in contact they said product was back ordered from the company, I called the company all products were in stock, so I called supplement warehouse and asked for a refund, weeks later still no refund
[redacted] 12/30/ Ship To Deborah Kravig Order Total $ Status Cancellation Requested I have tried to call thier toll free and only listed number and it has been disconnectedI have also tried to use their
Please, for your sake, choose to do business with literally any other supplement and vitamin wholesalerI am certain that the only reason they are still in business is because people, like myself, just can't resist the 5% price match guaranteeWell, let me tell you, paying a meager 5% less to deal with whom I consider to be the worst company I've ever dealt with is absolutely not worth itHere are a few of the most pertinent reasons why: 1) It takes them over a week to process your order to determine whether the items are even in stock 2) If the items aren't in stock (which is often the case - many "back ordered" items), they'll send you an email with an incoherent rsentence in a miserable attempt to communicate which items are back orderedYou won't be able to understand which of your items are back ordered unless it's only one or two itemsI've received multiple emails about the same order saying different items were not in stockThey just don't have any organization3) If the items are back ordered, they tell you they hope to have them in two weeks and will send them once they doThat means you'll wait a full month from time of order to delivery of those items 4) Even if the items are in stock, it takes them over a week to ship them and another week for them to arriveAll in all, call it weeksIn today's day and age, that's just too long considering the shipping timeframe of their competitors 5) If, for any reason, you have to communicate with their customer service, good luckYou'll wait a minimum of minutes but often times as long as 45-minutes on holdWhen you actually get a rep on the phone, they're not effective representatives, and they sound downtrodden from dealing with the other fifty customers whom have had legitimate gripesIt's very clear that they don't staff their call centers nearly enough to handle the volume of calls that their shoddy business practices demandOverall, I feel bad for their employeesTo work for a company this abysmal cannot be easyI'd be happy to pay an extra TEN percent to never deal with this incompetent business ever againThey have absolutely no clue how to run a solid business or how to treat customers
I ordered a product It has been Weeks still have not gotten the product, I tried to contact them stayed hold for hourwhen I did talked to someone they said they could not get the product, so why did they keep my money for so long, not a good companyWhen I final talked to them told them to cancel and give me a refund, the said they would and would take 3-days to get
This company will deduct your payment immediately, and then fail to mention your items are on backorderI placed an order on Oct 11, 2016, and as of Nov 23, have only been repeatedly told "sorry, your items are on back order." If you don't have the items in stock, you shouldn't be able to take money from a customerI have only received any updates on my order when I reach out to them, they have never volunteered any information, aside from automatic email updatesI will never order from them again, and only hope to one day actually receive the items I bought from themI'll keep purchasing from their competitors (which is what I've done twice now for since placing my 10/11/order)It might be a few dollars more, but at least you actually receive your productI'll continue to be sure everyone I know steers clear of supplement warehouse.com
I placed an order (order # [redacted] )and was debited right awaybut I never received a
I placed my order with this company on Tuesday March 8, I called customer service days later as my money pulled immediatly out of my account but no movement on shipping, when I called I got an automated voice telling me lines are too busy and to email customer service, so I did I got another auto response from my email from another non-human reminding me of the days they give themselves to ship orders, it's in the policies so I waited untill day which is todayStill no shipment and still no response to my email so I called them again to once again get an automated voice telling me to email as they are too busy to take incoming calls, so again I emailed them nowI am very flustered that no one has attempted to contact me, or to adhere to there ow policies and procedures which states shipment within daysI have paid and I have now been patiently waiting for my purchased goods and it seems I am having to jump through hoops to get any answers so I have no other choice
This was my third and last order from Supplement WarehouseTo their credit I had no negative experience with the first two orders, except that shipping times were a little slow as compared to other retailers, but for the price they offer (price match) I could wait a few extra daysHowever with this previous order I will never order from them againI placed a single item order on a Saturday with the expectation that it wouldn't process until MondayI waited until Thursday to check the status of the order and to my surprise it was still labeled as "In Processing"I patiently waited until Saturday to check againAfter seeing the same result I decided to call the customer service deskI sat on hold for minutes before I spoke with a Rep who simply and rudely explained to me that they have up to days for processing and that my order would be processed that week, then ended the conversationOn the following Monday after still no update, I sent an email to the helpdesk team, to which they responded that my item had been backordered, no big deal, only there is no way to tell this from the website, no one informed me after days (business days) that this was backordered, and after an hour long phone call and second conversation, the lovely customer service rep didn't bother telling me thisPer the request of the email I responded and asked to swap out the flavor I ordered for another oneAfter waiting days for a response that I never received I decided to call the customer service phone number againAfter only a minute wait this time I got through and was told yes this product was back ordered, and I could exchange the flavorAfter making an exchange request and placed back on hold, I was informed that there were only flavors in stock, all basic and not what I wantedNot wanting to wait any longer for my now week old order I made a decision and was told that it would ship out later that dayThe following day to my surprise I did receive shipping information, unfortunately it is suppose to take days to arriveWas I in any way compensated for my trouble? NoWill I ever order from supplement warehouse again? NoThey have a great price but some things are just worth the money, in this case, its satisfactionIf you want to be satisfied with a purchase and experience do yourself a favor and order from someone else