I placed an order at the end of December On January 3, the money was removed from my accountI have called several times at different numbers that is provided for the companyIf I call after 5:00pm I get a response all representing are busyIf I call earlier of the numbers calls through but then disconnects the other number never rings through
This company is an absolute joke! I placed my order on 2/Part of it was sent 3/but that was only part of the orderThe worst part of dealing with them is you cannot speak to anyone concerning your orderI think they have one person answering their phonesAfter multiple attempts I finally connected with someone after being on hold for minutes! In the end I received my final portion of my order the week of 3/almost a month later however, I didn't receive one item that thy ultimately refunded me my moneyHalf of my order was on back order which baffles me that your site isn't caught up enough to state that as I am placing my orderAs I said they are a joke spend a few dollars more and deal your loca vitamin shoppe or bodybuilding.com
We apologize for the unsatisfactory experience of this customerThis customers order was delayed beyond our policy allowances and ultimately has been cancelled and a full refund has been issued, per this customers requestWe believe that this is unacceptable and we are taking actions to ensure this does not happen again in the future(Please note the refund can take up to business days to appear on the customers account depending on their banks policies)Most orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.We too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this timeWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better serviceOne of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a package of samples and freebies as a token of our apologyAgain, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.comBest Regards, [redacted]
We apologize for the unsatisfactory experience of this customerThis customers order was delayed beyond our policy allowances and per this customers request, it has ultimately been cancelled and a full refund has been issuedWe believe that this is unacceptable and we are taking actions to ensure this does not happen again in the futureRefunded amount of $onlineTransaction ID: " [redacted] ".Most orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.Again, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.com
We apologize for the unsatisfactory experience of this customerThis customers order was delayed beyond our policy allowances and ultimately cancelled per the customers requestWe believe that this is unacceptable and we are taking actions to ensure this does not happen again in the futureThe customer received a "bogus" tracking number because it was in process of shipping while we initiated the cancellation processThe tracking number that was assigned to the order, an auto-generated email was sent out, but it was never uploaded into the carriers system because we intercepted the order and cancelled it as the customer requested.Most orders do ship within the allotted daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.We too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this timeWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better serviceOne of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a package of samples and free-bees as a token of our apologyAgain, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.comBest Regards, [redacted]
Absolutely awfulOrdered a product, waited weeks for delivery/tracking info/something! Emailed supplement warehousedays later FINALLY got a reply saying "sorry, your item is out of stock." I requested a refund and it took another days to get my money backWasted over a month for nothingThis company is insanely unreliable and unprofessionalDo not order from them EVER!!!
We apologize for the unsatisfactory experience of this customerThis customers order was delayed beyond our policy allowancesWe believe that this is unacceptable and we are taking actions to ensure this does not happen again in the future.The customer’s order (Order # [redacted] ) has since been shipped and we show the status as Delivered / Closed; we will be emailing the customer their tracking information again in case it has not yet been receivedMost orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.We too are not satisfied with consumers not receiving a prompt response through our help deskWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better serviceOne of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a package of samples and freebies as a token of our apology.Again, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.comBest Regards, [redacted]
I placed an online order with Supplement Warehouse and paid by Debit CardThey immediately deducted the amount from my accountThe products were to ship within - daysAfter a week went by without receiving my order, I tried repeatedly to call on Sept 9th for an updateWas put on hold for - minutes and finally reached an actual personThey said the order had been backordered and would ship the following Tuesday the 13thOn Sept 12th I received an email stating it was backordered and would ship out in to weeksSince Sept28, I have been trying again to contact someone thru email help line and their number for customer serviceI have called and emailed repeatedly numerous timesNo one has ever respondedToday I received another email stating the items were backordered and would ship in or weeksThis is unacceptable that they have already taken my money and not shipped the productMost reputable companies do not charge your account until they shipI don't know if this is a scam company or not, but action needs to be takenI have not responded to their email yet, but have tried the corporate number and their customer service number this morning and received the same message that "Due to high volume please call back later" This is very disturbing and I hope you receive feedback and forward that information on to me
We apologize for the unsatisfactory experience of this customerThis customers order was delayed beyond our policy allowances and ultimately has been cancelled and a full refund has been issued (as of 10/24)We believe that this is unacceptable and we are taking actions to ensure this does not happen again in the futureMost orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.We too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this time due to our moveWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better serviceOne of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a care package as a token of our apologyAgain, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.com
We apologize for the unsatisfactory experience of this customerThis customers order was delayed beyond our policy allowances and ultimately has been cancelled and a full refund has been issued (as of 11/23)We believe that this is unacceptable and we are taking actions to ensure this does not happen again in the future.Most orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.We too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this time due to our recent moveWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better serviceOne of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a care package as a token of our apologyAgain, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.com
I just placed an order with Supplement Warehouse and missed my order numberI also have not received a confirmation email eitherI created an account with them with the same information I gave in my order and when I look at my order status it says I've made no ordersNow I'm worried because I was charged $100+ and I'm looking at these reviews and wishing I hadn'tI've tried emailing them times now and it rejects my email and tells me to try again later
I ordered from SupplementWarehouse.com on the 16th of March in the amount a $ The 24th I reached out to see where my order was, I was given the normal, we are working on shipping your order and we will get back to you I waited past the weekend till the following Tuesday, 28th, asked again about my order status, where I was met with still more Silence on the actual status of the order, but the same song and dance was given to me, we will look into it yada yada; both of the responses came with out a signature, leaving me no way of holding anyone accountable for incompetence The following day, still no actual reply form a person, I received a back order notification for half of my order, again, third time, reached out and reiterated my disdain for them and now I will never order from them againEach time email support I demanded my order be canceled or I will do a charge back and deny delivery of my packages, now plural since it was shipped half fulfilled Presently I am wri
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as long as I receive my refund as promisedIf there are any issues I will notify you Regards, [redacted]
April 28, I ordered a face cream on their website price $, I placed the order on the 1st week of April I called on April 15, they said special orders not available in store are back oders .I received email April 22,that it was shippedIt is now April 29,I never received itI am now contacting my bank so they can despute with this company for my refundI am Not happy with this company at allI Will not purchase again ever from this company
I have been trying to get a hold of someone for the past monthI place an order for two things and have yet to receive itWhen I try and use the tracking number it states on UPS that it is not acceptableI have emailed 5x and called 7xI never get any helpI do however get surveys asking how I like the product and the delivery shipment timeWELL I couldn't tell you because I haven't received it or any helpI can't even get a hold of someone to cancel my order and get my $backYou've lost what would of been a loyal customerI buy supplements every Sunday from Vitamin Shop Way to go SWH
I placed an order with this organization on 04/10/with the impression per shipping method, that my order would be shipped out in business daysI checked their website on 04/13/for the status of my order, and it states that my order was cancelledI did not cancel my orderMy money was also not refundedI called their Customer Service and got a voicemail on several occasions which told me to call back laterI sent an email as well on 04/14/and have not received a response yet, only automatedI can not speak with anyone about my order and I believe they are keeping my money
Order placed on Supplement Warehouse website on January Order # [redacted] Calls where placed numerous times and sent to voice mail and instructed to contact them through emailNo response and no product has arrivedI called again today ay 10am, CST to [redacted] and the number is now disconnectedI paid $for this product
I placed and order on SW website on 1/8/The total order was $and was taken from credit card on 1/8/After 3weeks, I only received $worth of productsTried to call but kept getting a recording saying they were busy and was unable to answer callI submitted a cancellation and refund on line and received message saying request receivedHere it is 2/14/17, and I have not received anything from themNow their phone number is disconnected, and it appears the website is not taking ordersWe must start a class action lawsuit against Kelly A [redacted] CEO!
I have placed an order with this place on separate occasions and of them caused me to never order from this company again My final order was placed on 12/28/16, I checked the status of my order for weeks, status never changed I called on 1/11/after there was no response to email request for status update On 1/11/it took calls over the course of hours to reach a representative, phone line repeatedly state that they are too busy for your call The representative then told me that after weeks that they haven't even received the product from there vendor yet I requested cancellation and a refund, which I was told that would take up to business days, up to date I still do not have product nor merchandise My order before was similar but in that instance I requested order delivered but instead about a week later I received the product I should have made that my last order
I placed an order at the end of December On January 3, the money was removed from my accountI have called several times at different numbers that is provided for the companyIf I call after 5:00pm I get a response all representing are busyIf I call earlier of the numbers calls through but then disconnects the other number never rings through
This company is an absolute joke! I placed my order on 2/Part of it was sent 3/but that was only part of the orderThe worst part of dealing with them is you cannot speak to anyone concerning your orderI think they have one person answering their phonesAfter multiple attempts I finally connected with someone after being on hold for minutes! In the end I received my final portion of my order the week of 3/almost a month later however, I didn't receive one item that thy ultimately refunded me my moneyHalf of my order was on back order which baffles me that your site isn't caught up enough to state that as I am placing my orderAs I said they are a joke spend a few dollars more and deal your loca vitamin shoppe or bodybuilding.com
We apologize for the unsatisfactory experience of this customerThis customers order was delayed beyond our policy allowances and ultimately has been cancelled and a full refund has been issued, per this customers requestWe believe that this is unacceptable and we are taking actions to ensure this does not happen again in the future(Please note the refund can take up to business days to appear on the customers account depending on their banks policies)Most orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.We too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this timeWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better serviceOne of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a package of samples and freebies as a token of our apologyAgain, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.comBest Regards, [redacted]
We apologize for the unsatisfactory experience of this customerThis customers order was delayed beyond our policy allowances and per this customers request, it has ultimately been cancelled and a full refund has been issuedWe believe that this is unacceptable and we are taking actions to ensure this does not happen again in the futureRefunded amount of $onlineTransaction ID: " [redacted] ".Most orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.Again, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.com
We apologize for the unsatisfactory experience of this customerThis customers order was delayed beyond our policy allowances and ultimately cancelled per the customers requestWe believe that this is unacceptable and we are taking actions to ensure this does not happen again in the futureThe customer received a "bogus" tracking number because it was in process of shipping while we initiated the cancellation processThe tracking number that was assigned to the order, an auto-generated email was sent out, but it was never uploaded into the carriers system because we intercepted the order and cancelled it as the customer requested.Most orders do ship within the allotted daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.We too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this timeWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better serviceOne of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a package of samples and free-bees as a token of our apologyAgain, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.comBest Regards, [redacted]
Absolutely awfulOrdered a product, waited weeks for delivery/tracking info/something! Emailed supplement warehousedays later FINALLY got a reply saying "sorry, your item is out of stock." I requested a refund and it took another days to get my money backWasted over a month for nothingThis company is insanely unreliable and unprofessionalDo not order from them EVER!!!
We apologize for the unsatisfactory experience of this customerThis customers order was delayed beyond our policy allowancesWe believe that this is unacceptable and we are taking actions to ensure this does not happen again in the future.The customer’s order (Order # [redacted] ) has since been shipped and we show the status as Delivered / Closed; we will be emailing the customer their tracking information again in case it has not yet been receivedMost orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.We too are not satisfied with consumers not receiving a prompt response through our help deskWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better serviceOne of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a package of samples and freebies as a token of our apology.Again, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.comBest Regards, [redacted]
I placed an online order with Supplement Warehouse and paid by Debit CardThey immediately deducted the amount from my accountThe products were to ship within - daysAfter a week went by without receiving my order, I tried repeatedly to call on Sept 9th for an updateWas put on hold for - minutes and finally reached an actual personThey said the order had been backordered and would ship the following Tuesday the 13thOn Sept 12th I received an email stating it was backordered and would ship out in to weeksSince Sept28, I have been trying again to contact someone thru email help line and their number for customer serviceI have called and emailed repeatedly numerous timesNo one has ever respondedToday I received another email stating the items were backordered and would ship in or weeksThis is unacceptable that they have already taken my money and not shipped the productMost reputable companies do not charge your account until they shipI don't know if this is a scam company or not, but action needs to be takenI have not responded to their email yet, but have tried the corporate number and their customer service number this morning and received the same message that "Due to high volume please call back later" This is very disturbing and I hope you receive feedback and forward that information on to me
We apologize for the unsatisfactory experience of this customerThis customers order was delayed beyond our policy allowances and ultimately has been cancelled and a full refund has been issued (as of 10/24)We believe that this is unacceptable and we are taking actions to ensure this does not happen again in the futureMost orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.We too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this time due to our moveWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better serviceOne of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a care package as a token of our apologyAgain, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.com
We apologize for the unsatisfactory experience of this customerThis customers order was delayed beyond our policy allowances and ultimately has been cancelled and a full refund has been issued (as of 11/23)We believe that this is unacceptable and we are taking actions to ensure this does not happen again in the future.Most orders do ship within the allotted business daysTypically when an order has not shipped on the 5th business day, we will email the customer communicating to them that the order has been delayed due to either a manufacture back-order, distributor back-order, overwhelming consumer response to a promotion, and sometimes even weather can cause delaysWe are taking actions to ensure that no order misses this 5th day email communication as we understand the key to the customers experience is communication.We too are not satisfied with consumers being unable to get through due to the high call volume that we are experiencing at this time due to our recent moveWe have hired additional employees in our Customer Service department to help with our incoming calls and help desk emails in efforts to improve our communication to the customer and to be able to provide better serviceOne of our managers will be reaching out to this customer shortly to offer a personal apology, a coupon code and will be sending them a care package as a token of our apologyAgain, I offer my sincerest apologizes to this customer on behalf of SupplementWarehouse.com
I just placed an order with Supplement Warehouse and missed my order numberI also have not received a confirmation email eitherI created an account with them with the same information I gave in my order and when I look at my order status it says I've made no ordersNow I'm worried because I was charged $100+ and I'm looking at these reviews and wishing I hadn'tI've tried emailing them times now and it rejects my email and tells me to try again later
I ordered from SupplementWarehouse.com on the 16th of March in the amount a $ The 24th I reached out to see where my order was, I was given the normal, we are working on shipping your order and we will get back to you I waited past the weekend till the following Tuesday, 28th, asked again about my order status, where I was met with still more Silence on the actual status of the order, but the same song and dance was given to me, we will look into it yada yada; both of the responses came with out a signature, leaving me no way of holding anyone accountable for incompetence The following day, still no actual reply form a person, I received a back order notification for half of my order, again, third time, reached out and reiterated my disdain for them and now I will never order from them againEach time email support I demanded my order be canceled or I will do a charge back and deny delivery of my packages, now plural since it was shipped half fulfilled Presently I am wri
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as long as I receive my refund as promisedIf there are any issues I will notify you Regards, [redacted]
I've
April 28, I ordered a face cream on their website price $, I placed the order on the 1st week of April I called on April 15, they said special orders not available in store are back oders .I received email April 22,that it was shippedIt is now April 29,I never received itI am now contacting my bank so they can despute with this company for my refundI am Not happy with this company at allI Will not purchase again ever from this company
I have been trying to get a hold of someone for the past monthI place an order for two things and have yet to receive itWhen I try and use the tracking number it states on UPS that it is not acceptableI have emailed 5x and called 7xI never get any helpI do however get surveys asking how I like the product and the delivery shipment timeWELL I couldn't tell you because I haven't received it or any helpI can't even get a hold of someone to cancel my order and get my $backYou've lost what would of been a loyal customerI buy supplements every Sunday from Vitamin Shop Way to go SWH
I placed an order with this organization on 04/10/with the impression per shipping method, that my order would be shipped out in business daysI checked their website on 04/13/for the status of my order, and it states that my order was cancelledI did not cancel my orderMy money was also not refundedI called their Customer Service and got a voicemail on several occasions which told me to call back laterI sent an email as well on 04/14/and have not received a response yet, only automatedI can not speak with anyone about my order and I believe they are keeping my money
Order placed on Supplement Warehouse website on January Order # [redacted] Calls where placed numerous times and sent to voice mail and instructed to contact them through emailNo response and no product has arrivedI called again today ay 10am, CST to [redacted] and the number is now disconnectedI paid $for this product
I placed and order on SW website on 1/8/The total order was $and was taken from credit card on 1/8/After 3weeks, I only received $worth of productsTried to call but kept getting a recording saying they were busy and was unable to answer callI submitted a cancellation and refund on line and received message saying request receivedHere it is 2/14/17, and I have not received anything from themNow their phone number is disconnected, and it appears the website is not taking ordersWe must start a class action lawsuit against Kelly A [redacted] CEO!
I have placed an order with this place on separate occasions and of them caused me to never order from this company again My final order was placed on 12/28/16, I checked the status of my order for weeks, status never changed I called on 1/11/after there was no response to email request for status update On 1/11/it took calls over the course of hours to reach a representative, phone line repeatedly state that they are too busy for your call The representative then told me that after weeks that they haven't even received the product from there vendor yet I requested cancellation and a refund, which I was told that would take up to business days, up to date I still do not have product nor merchandise My order before was similar but in that instance I requested order delivered but instead about a week later I received the product I should have made that my last order