Survival Life

I had a great experience with Survival LifeI have purchased the everstrike match and the credit card knifeThe products are greatAs for the Protection Association, I'm unclear as to how people are unaware of the billingsThe text is right on the pageI support Survival Life and what they do for people like me and outdoor enthusiastsI don't usually leave feedback but the reviews listed here on the Revdex.com do not reflect the company in my mind

We sincerely apologize for the confusion regarding this customer's order After reviewing the customer's account, we can see that there was a monthly membership on the account, that membership was canceled on 3/21/We have refunded the customers membership fees of $on 3/21/as wellRefunds can take 3-business days to process fully back to the customer’s accountWe apologize for any inconvenience that this may have caused the customerThank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We sincerely apologize for the confusion regarding this customer's order We have checked our records and confirmed that the item was not receivedFor this error we have refunded the customer’s accidental order as of todayThe customer should receive a full refund in the amount of $ Refunds can take 3-business days to process fully back to the customer’s accountWe apologize for any inconvenience that this may have caused the customer Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We sincerely apologize for the confusion regarding this customer's issue I would like to assure the customer that we do not share our customers information with anyoneThe emails that the customer was receiving were from us and at this time they should have stoppedWe apologize for any inconvenience that this may have caused the customer Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

Hello, We are so truly sorry for the confusion and inconvenience that we have caused this customerThe original order was placed on November 25th, When the customer inquired about the product on December 24th, 2015, they were informed of our shipping and handling time which is to business days not including weekends or holidaysThat means they should have received their order on the 26th of DecemberHowever a customer service representative should have contacted the customer on December 26th to confirm that they received the orderThis did not happen and for that we apologizeWhen the customer contacted us again, the product was placed for reshipment on January 1st, Our re-shipments do take priority and will arrive in to business daysWhen the package still hadn't arrived after that time frame the customer was refunded in full on January 14th, Now, we have refunded the total purchase amount and put the order down for reshipment to the customer free of charge as an apology for the situation concerning their orderWe have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

Hello,We are so sorry about all the confusionWhen the customer made a purchase on July 24th, they were automatically signed up for our monthly membership of the Family Protection Association for $a monthWe sincerely apologize that this wasn't made clear at the time of purchaseAs we do honor a no questions asked, no hassle cancellation, the members account was canceled when requested on December 30th, Also, all charges from the membership were completely refunded on January 20th, 2014, the day after the customer requested the refundIt will take 5-business days for that to hit the customers accountAgain we are so sorry for any inconvenience this has caused the customerWe have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

I ordered a ever strike match that they sent me the advertisement for and pure and simple it is not what they advertised It is a lighter like a cigarette lighter Not a striking flint type match that was in the advertisement They solicited me with an e-mail advertising campaign that is obviously not honest in intent

We have refunded the customer for the requested amountWe were also trying to get into contact with them so that we could reship the product as well but we have not been able to get into contact with that personIf we are able to get into contact with them we will gladly reship the product to them as well

We have called the number provided but we were not able to get into contact with the customer, however please feel free to call us direct with any questions [redacted] or email us at [redacted] @survivallife.com moving forward, we have refunded the customer in full as offered Unfortunately as we do ship hundreds and thousands of products each day, sometimes there are errors, and even errors with the post office, or unseen errors that can be as small as typo's in shipping addressesIf for any reason a customer does not receive their order we are always more than happy to offer a refundWe do apologize for it taking the time that it did to get this issue resolved in a proper mannerBelow is the customers refund information so that they can have it for their records Refund ID for $refund: Original Order ID: Refund Date: 11/10/ Refund ID for $refund: Original Order ID: RefundDate: 11/10/ It can take from 3-business days to receive a refund depending on how quickly the bank is able to process itAgain we do apologize for any inconvenience that this might have caused and are always happy to help, if you do still receive your original order as a delay or the reshipped order, please feel free to keep as our gift to you for the inconvenience

We sincerely apologize for the confusion regarding this customer's order After reviewing the customer's account, we can see that the customer was unable to receive the items that were purchasedWe have submitted reshipments for all three items using the address that was on the customers file The customer will receive the replacement items in 7-business days not including weekends or HolidaysWe apologize for any inconvenience that this may have caused the customer Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me provided the items are receivedI will inform all when and if this happens Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is MORE THAN satisfactory to me Regards, [redacted]

Hello,We are so sorry that the customer didn't receive the products they orderedOur estimated time of arrival for products is to business daysThe products were purchased on December 20th, 2014, and then refunded on January 6th, when the customer requested the refundThe estimated time of shipping should have been clearly communicated to the customer and each inquiry they had should have been responded to in a timely mannerWe apologize that they did not receive prompt service when contacting customer support and their questions went unanswered for so longAs stated previously the customer has been refunded, and now the products are being reshipped free of charge due to our errorWe have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would just like a tracking number Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: At the time of this response, the refunds have not come throughI will continue to watch for them and update accordingly if/when they post to my bank account Regards, [redacted]

We sincerely apologize for the confusion regarding this customer's order After reviewing the customer's account, we can see that there was a monthly membership on the account, that membership was canceled on 4/15/We have refunded the customers membership fees of $on 4/15/as well Refunds can take 3-business days to process fully back to the customer’s accountWe apologize for any inconvenience that this may have caused the customer Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

Have ordered products several times through the email promotions Items arrived on time and everything was as described in the product page Have had no issue with being charged a monthly subscription thankfully Will make sure no check marks are checked inadvertently Will purchase from survival life in the future

We sincerely apologize for the confusion regarding this customer's order After reviewing the customer's account, we can see that the item was never receivedSince the customer did not receive that particular part of their order or the initial refund we have refunded the entire purchaseThe total amount refunded to the customer was $and the refund was processed todayRefunds can take 3-business days to process fully back to the customer’s accountWe apologize for any inconvenience that this may have caused the customerThank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

We sincerely apologize for the confusion regarding this customer's orderAfter reviewing the customer's account, we can see that the customer did have a membership on their accountThe membership was canceled on 12/6/and three out of the five membership fees were refunded back to their accountWe refunded the last two membership fees on 12/15/Refunds can take 3-business days to process fully back to the customer’s accountWe apologize for any inconvenience that this may have caused the customer Thank you and have a great day! We have a 100% satisfaction guaranteed policy and will work harder in the future to make sure every customers needs are met

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Refunds were made and product eventually arrived Regards, [redacted]