T-Mobile Usa Inc

June 19,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 6, 2017, regarding the above-referenced accountT-Mobile records confirm that the account holder is *** ***, and that *** *** is listed as an authorized user on the above referenced account
We regret any inconvenience Mr*** may have experienced due to delay in the return of his equipmentUpon review, T-Mobile records confirm that on February 14, 2017, T-Mobile spoke to Mr*** and agreed that if he returned his Samsung Galaxy Sedge device back to our Executive Office, we would close out any remaining balance for the handset once received in good working condition
Unfortunately, T-Mobile had no record of the Samsung Galaxy Sedge being received in our Executive office; therefore, the handset continued to bill to the accountUpon further research, our records indicate that the device may have been returned to a store location on February 14, 2017, and not to our offices as agreed, which resulted in the delay of credits
However, at this time, the remaining balance for the Samsung Galaxy Sedge device has waived and a $credit has been applied for previously remitted paymentsAs such, the account reflects a balance of $Please be advised that Mr*** accepted this as full resolution for his concernT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Lauren L*** Executive Response

September 18, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated July 18, 2016, regarding the above-referenced accountT-Mobile regrets any delay in Mrand Ms*** receiving their Carrier Freedom reimbursementT-Mobile reviewed Ms***’ documents submitted to our office for her Carrier Freedom reimbursement and found that she had a total eligibility of reimbursement in the amount of $for her switching cost from ***T-Mobile has sent reimbursements in the amount of $to Mrand Ms*** in the form of a MasterCard refund cardAs such, T-Mobile will send the remaining refund in the amount of $via a prepaid MasterCard refund cardMrand Ms*** should receive their reimbursement within ten business days at the address supplied in her correspondence with your officeBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCMartin G*** Executive Response

May 30,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
T-Mobile Account Holder: *** ** *** ***
Your File No***
T-Mobile
Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 17, 2017, regarding the above-referenced accountPlease note that T-Mobile has determined that *** *** and *** ** *** *** are one in the samePlease be advised that we have made attempts to contact Ms** *** ***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address Ms** *** ***’ concerns within this letter
T-Mobile regrets any concerns Ms** *** *** experienced in regards to the JUMP! On Demand lease programT-Mobile records confirm that on October 25, 2015, Ms** *** *** qualified for and took advantage of T-Mobile’s JUMP! On Demand lease offering with the lease of a Samsung Galaxy SEdge Plus Gold 32GB handsetMs** *** *** was not required to pay a capital cost reduction but agreed to a series of monthly lease payments in the amount of $
Please note that JUMP! On Demand customers are responsible for and agree to at the time of lease signing, a total of 18-monthly lease paymentsAt the end of the 18-month term, if the handset is not returned at the time the lease is ended, the total remaining balance for the purchase option price of the handset will be assessed on the next month billing statement
Additionally, T-Mobile will allow customers to break up the remaining purchase option price into an Equipment Installment Plan (“EIP”) with a term of nine monthsRecords confirm that on May 13, 2017, Ms** *** ***’ JUMP! On Demand lease reached the 18-month term, therefore, the remaining purchase option price of $194.99; was applied to the May 14, 2017, billing statementTherefore, Ms** *** ***’ billing statement reflects a balance of $369.15, for the monthly recurring charges and JUMP! On Demand purchase option price totalPlease note that as a result of the EIP being accepted, on June 14, 2017, T-Mobile will apply a credit of $to Ms** *** ***’s account balance, reducing the balance owed to $
Please be assured that T-Mobile strives to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms** *** ***’ recent contact with our retail location
In an effort to resolve the matter, although it is outside the 14-day return period provided to customers to return their newly purchased equipment, T-Mobile will allow Ms** *** *** to return her above-mentioned handset, within 30-days of this letter, in good working condition, directly to my attention at:
T-Mobile USA, Inc
Executive Office
Attention: Diana J***
Menaul BlvdNE
Albuquerque, NM
Upon receipt of Ms** *** ***’ handset, T-Mobile will close the remaining EIP balance on the above-mentioned equipment, reducing the balance owed to zeroT-Mobile recommends that Ms** *** *** utilize a traceable carrier and obtain a tracking number when mailing her handset back to our officeShould Ms** *** *** have any further questions or concerns, she may contact me at the number listed below
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Diana J***
Executive Response

October 18, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** ***
*** *** *** ***
*** *** *** *** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated October 5, 2017, regarding the above-referenced account. T-Mobile regrets any difficulties Ms*** experienced with the required upfront payment required to participate in our phone programsPlease note that all customers applying for new postpaid service are required to have a credit check. T-Mobile runs credit on new service applications to determine line limits, required deposits, Equipment down payment, and rate plan eligibility. For the protection of any consumer, applications are processed by an internal scoring system that assigns numeric values to the various items of information we consider in evaluating an application. These values are based upon an analysis of a large number of customers and their historical information. Please note that Customers are subject to the Line Contribution Amounts (“LCA”) and Maximum Potential Equipment Credit (“MPEC”) restrictions of the assigned credit class and are only able to finance up to the available amount on their account which may require a down payment on their device purchases based on credit eligibility and promotional pricing Customer are eligible to qualify for T-Mobile’s Smartphone Equality program, whereby customers who were previously not eligible for well-qualified equipment pricing can qualify for the best pricing available if they pay their bill on time for their current account for twelve consecutive months. In order for a payment to be considered “on-time”, the payment must post to the applicable account within (48) hours of the original due date. Payments posted after the hour window will reset the monthly counter. As such, account holders of postpaid account types, who have met the month payment history requirement and who want to take advantage of the our Equipment Installment Plan (“EIP”) or JUMP On Demand (“JOD”) programs can qualify for best pricing However, as a courtesy and in an effort to amicably resolve this matter on October 10, 2017, T-Mobile spoke with Ms***, went outside of policy and made her account eligible for well-qualified equipment pricing so when she is ready to participate in T-Mobile’s equipment programs she will be provided with the best pricing if all other requirements are met Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during any of Mr***’s contact with our Customer Care Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at *** *** ***

Complaint: ***
I am rejecting this response because: no solution was offered.
Sincerely,
*** ***

July 24, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated July 16, 2015, regarding the above-referenced accountT-Mobile records indicate that Mr*** changed his data feature on April 26, 2015, via the My T-Mobile.com website to the $Unlimited with 9GB HotSpots plus unRadio feature on the line ending in ***T-Mobile regrets if Mr*** was under the understanding that he was required to change his data featureT-Mobile records do not indicate that Mr*** was advised that he was required to update his data featureT-Mobile spoke with Mr*** on July 22, 2015, and confirmed that his account had been updated and the now grandfathered $Unlimited Data feature has been added back to the accountMr*** account is currently subscribed to the $Simple Choice Value rate plan and the $PHP Bundle w/Mobile Security featureMr*** monthly recurring charges are estimated to be $per month before applicable taxes and feesIn addition, T-Mobile educated Mr*** that in order to qualify for the Advantage Program discount he would need to register online at https://validate.t-mobile.com/employee-discountPlease note that T-Mobile offers corporate discounts to individuals who are active employees at large businesses that are included in our corporate agreement listThis Discount Program is referred to as the T-Mobile Advantage ProgramThis is a grandfathered program that allows individual customers to receive benefits based on their affiliation with their employer or university by migrating their accounts to a corporate collectiveCustomers are required to recertify their employment on an annual basis to maintain their monthly discountAs of April 1, 2014, the Advantage Program changed and the current Advantage Program removed the monthly discount and offers new customers a $Reward Card for each new device or tablet that is purchasedIn an effort to amicably resolve this matter T-Mobile applied a credit of $for one half of the $Unlimited with 9GB HotSpots plus unRadio feature that was charged on the July 5, 2015, billing statementMr*** account now reflects a balance of $due by July 25, T-Mobile regrets any inconvenience to Mr*** regarding this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCLuv V*** Executive Response

October 6,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** *** Your File No*** T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA,
Inc(“T-Mobile”) is in receipt of your correspondence dated September 29, 2015, regarding the above-referenced accountPlease be advised that Mr*** has confirmed that his issue has been resolved to his satisfaction
T-Mobile regrets any concerns Mr*** experienced regarding the Change of Responsibility (COR) completed on mobile number ending in *** on September 25, T-Mobile was able to confirm that the COR completed on mobile number ending *** was not authorized by Mr***; therefore, on October 5, 2015, T-Mobile moved the mobile number, along with the remaining Equipment Installment Plan balance, back to the above account
Please be advised that T-Mobile records show that the person who contacted T-Mobile to request the COR for mobile number ending in *** identified herself as *** *** who was then listed as an authorized user on the above account and was able to fully verify the account informationIt is therefore, T-Mobile’s position that Mr*** gave *** *** access to his accountFurthermore, this appears to be a domestic issue to be resolved between *** ***
Per Mr***’s request, *** ***i has been removed as an authorized user on the above account and T-Mobile has placed special verification instructions in the above account to avoid unauthorized changesT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Cindy M*** Executive Response

August 26,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt
of your correspondence dated August 26, 2017, regarding the above-referenced file numberWe are pleased to report that we have resolved the matter to Mr***’s satisfaction
T-Mobile regrets to hear of Mr***’s concerns regarding his Mobile Device Unlock requestPlease be advised that Mobile Device Unlocks are available to customers who meet our eligibility requirementsThere are many reasons that a Mobile Device Unlock may be declinedFor our postpaid service, examples include:
• Device is not a model sold by T-Mobile;
• Device IMEI does not show network usage on the line of service requesting the unlock;
• It has not been more than days since the device was first used;
• Account is not in good standing
Regretfully, upon review, we were unable to locate a request to unlock Mr***’s device thus we were unable to determine the exact reason the request was declined
However, as a gesture of goodwill, on August 26, 2017, T-Mobile unlocked Mr***’s handset and also confirmed that he was able to successfully unlock the handset after it was made eligibleWe regret any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
David T*** Executive Response

June 6,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of
your correspondence dated May 31, 2017, regarding the above-referenced file numberT-Mobile is pleased to report that we have resolved this matter to Ms***’s satisfaction
T-Mobile regrets any Mobile Device Unlock concerns Ms*** has experiencedPlease be advised that Mobile Device Unlocks are available to customers who meet our eligibility requirementsPlease be advised that Ms*** is not eligible to have her handset unlocked as she is not a T-Mobile customer and eligibility requires an active account for at least a period of daysIn an effort to amicably resolve this matter, T-Mobile has honored Ms***’s request and has processed her handset unlock requestPlease be advised that it can take up to to hours for the handset unlock to finalizeShould Ms*** have any further questions or concerns, she may contact us at the number provided belowBased on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
James H***
Executive Response

June 27, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated June 22, 2016, regarding the above-referenced accountT-Mobile is pleased to advise that we have contacted Mr*** and resolved the matter to his satisfactionWe are sorry to have lost Mr*** as a customer and we regret any concerns he has experienced regarding the cancellation of his T-Mobile accountT-Mobile has reviewed the account and confirmed that mobile numbers ending in *** *** *** *** were transferred to another service provider on November 22, The arrangement to transfer the lines of service was made directly with Mr***’s new wireless service provider and not with T-MobileT-Mobile’s only involvement in this transaction was to cancel the lines of service after Mr***’s new wireless service provider took control of themAccording to our records, on December 8, 2015, a payment in the amount of $posted towards Mr***’s accountPlease be advised that no further payments have been received by T-Mobile towards Mr***’s accountMr***’s account was ultimately cancelled for non-payment on, February 5, Due to continued non-payment, on March 13, 2016, Mr***’s account was transferred to a third-party collection agency, AmSher, for collection of the outstanding balancePursuant to our Terms and Conditions, when an account is transferred to a third-party collection agency, a collection fee based on the outstanding balance transferred may be assessedThe fee on this account is $As such, Mr***’s account remains closed with an outstanding balance of $1,which consists of monthly access charges, Equipment Installment Plan ("EIP") charges, applicable taxes, and fees from the billing statements dated November 10, 2015, through February 10, It is T-Mobile’s position that this balance is valid and owedNevertheless, in an effort to amicably resolve the matter and upon speaking to Mr*** on June 24, 2016, T-Mobile has agreed to allow Mr*** to pay $1,towards his account and in return, T-Mobile is offering to credit the remaining account balance to zeroIn addition, upon completion of our offer, T-Mobile will remove the account from third-party collections and instruct the collection agency to delete any negative information reported to the credit bureaus relating to Mr***’s accountPlease note that it may take up to days, from that time, for Mr***’s credit report to be updatedT-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCBrandon M*** Executive Response

Complaint: ***I am rejecting this response because: I have already sold my handset online and no longer have it in my possessionI owned it outright and did not owe any balance on itThere is no way for me to return it to a store. Sincerely,*** ***

October 29, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is
in receipt of your correspondence dated October 23, 2015, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Ms***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address her concerns within this letter and will forward a copy to Ms***T-Mobile understands the importance of having a reliable, working device, and we regret any difficulties Ms*** may have experiencedAs the remaining lines on Ms***’s account are all using devices that are still covered by their manufacturer’s warranty, T-Mobile would recommend doing an exchange for the lines, which she may complete by contacting our customer care at 1-800-937-or to contact us directly at the information listed belowAs an alternative offer of resolution, T-Mobile is willing to allow Ms*** to return the devices directly to our office to have the remaining Equipment Installment Plan (“EIP”) balances of $removed and allow Ms*** the opportunity to purchase new devices on her planThe address Ms*** can return the devices to is: *** *** *** *** *** *** *** *** ** *** ** *** If Ms*** chooses to accept the offer of allowing the devices to be returned she can complete her new upgrades for different devices through Customer Care at the information listed above or contact our office directly at the information listed belowBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCJosiah M*** Executive Response

February 16,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated February 4, 2017, regarding the above-referenced accountPlease be advised that we have made attempts to contact Ms***, which have regrettably proven unsuccessfulAs such, T-Mobile will make every effort to address Ms***’ concerns within this letter
T-Mobile regrets any concerns Ms*** experienced regarding her accountOur records confirm that Ms*** activated her account on November 25, 2016, with the lines of service ending in *** and ***Ms*** subscribed to our Simple Choice North America Unlimited Talk, Text and Data family rate plan at $before applicable taxesOn November 25, 2016, Ms*** used our Equipment Installment Plan (“EIP”) program to purchase two Samsung Galaxy ShandsetsMs*** was not required to remit a down payment, and she agreed to monthly installments in the amount of $for each handset
At the time of Ms***’ handset purchase, T-Mobile offered a promotional program which allowed customers who subscribed to a qualified rate plan to traa qualified handset, and receive one of several handsets at no cost or at a reduced cost, after a monthly promotional creditOur records confirm that at the time of Ms***’ November 25, handset purchase, she traded in a Samsung Galaxy Note handset and a Samsung Galaxy ShandsetT-Mobile issued tracredits totaling $for the handsetsRegrettably, Ms***’ trahandsets did not qualify to receive the Samsung Galaxy Shandsets at no cost to herPlease note that Ms***’ handsets did qualify to receive monthly credits towards the handset EIPs, to reduce the total handset cost to $for each device, provided she is subscribed to a qualified rate planRegrettably, the rate plan Ms*** subscribed to was not a qualified rate plan for this promotionHowever, T-Mobile records confirm that sue to an inadvertent error, a promotional credit in the amount of $was applied to the line of service ending in *** on November 26, 2016, and a promotional credit in the amount of $was issued for the line of service ending in *** on November 30,
T-Mobile records confirm that on December 27, 2016, Ms*** changed her rate plan to our T-Mobile ONE rate plan at $monthly before applicable taxesPlease note that the T-Mobile ONE rate plan is a qualified rate plan for the above-referenced promotional offerAs such, Ms***’ line of service ending in *** was enrolled in the promotional offer on January 4, 2017, and the line of service ending in *** was enrolled in the promotional offer as of January 25, A promotional credit in the amount of $was issued for the line of service ending in *** was issued to Ms***’ line of service ending in *** on January 25, Ms*** will continue to receive these monthly promotional credits while she remains subscribed to a qualified rate plan, until the end of the month EIP agreementT-Mobile regrets any inconvenience Ms*** may have experienced
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Chris P*** Executive Response

Complaint: ***
I am rejecting this response because:The bottom line agreement that I had with Ronnie (representative) on my last phone conversation is that my monthly bill (including taxes) will be $with no additional charges and that I will receive a gift card for $But Tmobile has deducted $from my account after this agreementI will not close this complaint until this is entirely fixed.
Sincerely,
*** ***

May 11,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 28, 2017, regarding the above-referenced account
T-Mobile regrets any concerns Ms*** experienced in regards to her returned handsetsT-Mobile records confirm that on June 1, 2016, Ms*** activated the above-referenced account with two voice lines of serviceAt the time of activation, Ms*** qualified for and took advantage of T-Mobile’s Equipment Installment Plan (“EIP”) offering with the purchase of an Apple iPhone 6s Rose Gold 16GB handset and an LG VhandsetMs*** was not required to make a down payment; however she paid $in taxes at the time of purchase and then agreed to a series of monthly installments of $for the Apple iPhone 6s handset and $for the LG Vhandset
On June 3, 2016, Ms***’s billing statement reflected a balance owed of $for the billing cycle charges from June 3, 2016, through July 2, On June 17, 2016, Ms*** contacted T-Mobile Customer Care and her account was cancelled at her requestAs a result, the remaining handset EIP balances were accelerated to her following billing statement dated July 3, 2016, in the amount of $1,077.85, increasing the balance owed to $1,
T-Mobile records confirm that on June 30, 2016, T-Mobile received Ms***’s above-mentioned handsetsHowever, due to an inadvertent error, a credit for the final equipment balances was not applied to Ms***’s accountTherefore, as payment had not been received for the balance owed, on October 31, 2016, Ms***’s account was transferred to Southwest Credit, a third party collection agencyPlease be advised that although T-Mobile does not report information directly to any of the credit bureaus, the third party collection agencies to which accounts are assigned mayThe account may be reported to the credit bureau while a balance remains outstanding
On May 4, 2017, T-Mobile applied a credit of $1,to Ms***’s account, reducing the balance to zeroAdditionally, T-Mobile removed the account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus regarding this debtPlease note that it may take up to days for Ms***’s credit report to reflect the change
Upon speaking with Ms***, T-Mobile was able to determine that she had not received a refund of the $paid at the time of purchaseTherefore, T-Mobile has issued a refund of $as a direct deposit to Ms***’s checking accountMs*** may expect receipt of the refund within one to three business days from the date of processing
It is important to note that upon speaking with Ms***, she has requested additional compensation due to the concerns that she experienceT-Mobile respectfully declines Ms***’s request for additional compensationHowever, should Ms*** wish to discuss the matter further, she may contact me directly at the number listed below
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Diana J***
Executive Response

December 15,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated December 14, regarding the above-referenced account. We are pleased to report that we have resolved the matter to Ms***’s satisfaction
We regret to hear that Ms*** has concerns about her recent handset upgrades. T-Mobile is always looking for exciting new ways to provide the best value to our customers. In that spirit, we had multiple opportunities for our customers to save when purchasing new handsets with our Black Friday promotions. Amongst those was our Apple Black Friday Offer. From November 24, through November 27, 2016, eligible customers who had our T-Mobile ONE rate plan or a qualifying Simple Choice plan with unlimited data were able to receive a free or discounted Apple iPhone when trading in a qualified, fully paid for handset and agreed to a 24-month Equipment Installment Plan (“EIP”). The amount of the discount was determined by the handset selected and the handset being traded in. Customers who participated would then receive a one-time bill credit for the actual value of the trade in and a monthly bill credit to reduce the monthly EIP payment to the discounted price
Upon review of Ms***’s account we have determined that while she did purchase two Apple iPhone handsets during the promotional period with a qualifying trade-in, she is not subscribed to a qualifying rate plan. Had Ms*** been in a qualifying rate plan, she would have received a discount of $for each of the two handsets she purchased over the month EIP.
However, in an effort to amicably resolve the matter, on December 15, 2016, T-Mobile issued a credit to each EIP for $319.99. It is important to note that this was applied as a lump-sum credit and will not alter the monthly EIP payment but will reduce the number of EIP payments. We regret any inconvenience to Ms***
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contact. We also make every effort to provide complete and accurate information to our customers. We apologize if any T-Mobile employee failed in any way to display that during MsIbrarra’s contacts with us regarding the promotion
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
David T***
Executive Response

June 19,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 5, 2017, regarding the above-referenced account
We regret any inconvenience Mr*** may have experienced recently regarding his accountIt should be noted that T-Mobile’s Simple Global service is intended for use as customers are traveling internationally, with the primary place of use being on T-Mobile’s networkIn an effort to continue to provide all T-Mobile customers with the highest quality of service, we periodically review service quality and other network usage patternsWe strive to ensure that T-Mobile customers, wherever possible, are using T-Mobile’s network to handle the majority of their wireless communications needs
Upon careful review of the usage on Mr*** account; over several months, we have determined that the majority of the usage has not been on the T-Mobile networkPlease be advised that in accordance with the terms and conditions of Mr***’s service, T-Mobile may elect to discontinue the service should the majority of usage not be on the T-Mobile network
T-Mobile records confirm that on May 30, 2017, Mr*** was sent a text message regarding the amount of roaming off of the T-Mobile networkAdditionally, Mr*** was advised that he can take advantage of services as to avoid having off-network usage blocked or service cancelled
As Mr*** does not meet an exemption for active military, T-Mobile provided the option of having his devices unlocked to move to another service providerAccordingly, T-Mobile has unlocked both of Mr***’s iPhones devices that are in use on his accountWhile T-Mobile respectfully declines Mr***’s request for compensation, should Mr*** elect to transfer services to a new provider, T-Mobile has agreed to apply an adjustment for the final month’s services, in a continued effort to assist Mr*** with the transition to a new service providerT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Lauren L***
Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

September 1, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 27, 2015, regarding the above-referenced accountPlease be advised that we have made several attempts to contact Ms***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address Ms*** concerns within this letterT-Mobile regrets any coverage issues Ms*** has experiencedUnfortunately, T-Mobile is unable to guarantee coverage in all areas due to several factors that may interfere with actual service, quality, and availabilityPer our previous response dated August 26, 2015, T-Mobile previously reviewed Ms*** concerns on August 12, 2015, and could not duplicate her concerns with dropped callsT-Mobile has confirmed that Ms*** area is actively going through modernization which may impact her calling serviceT-Mobile has reviewed this information with our engineering team and has found that the modernization should take approximately three months for completionAlthough Ms*** coverage may be partially impaired, it is T-Mobile’s position that Ms*** is able to utilize the service and considers the charges to be validWe regret to hear of Ms*** concerns regarding her billingMs*** billing statement dated August 9, 2015, consisted of past due charges of $from the billing statement dated July 9, 2015, partial monthly access charges of $for the service period of July 13, 2015, through August 8, 2015, monthly access charges of $for the service period of August 9, 2015, through September 8, 2015, monthly Equipment Installment Plan ("EIP") charges of $109.05, three (3) $restore from suspension fees, applicable taxes, and fees for a total balance of $In an effort to amicably resolve this matter, on August 24, 2015, upon speaking to Ms*** T-Mobile applied a credit in the amount of $which is equivalent to three (3) $restore from suspension fees and applicable taxes, which reduced Ms*** balance to $In addition, upon speaking to Ms*** at that time, T-Mobile applied an additional credit in the amount of $which was equivalent to 15% of the remaining account balance for a total applied credit amount of $Pursuant to T-Mobile’s Terms and Conditions, agreed to at the time of activation by Ms***, “If you accept a credit, refund or other compensation or benefit to resolve a disputed bill or Charge, you agree that the issue is fully and finally resolved.” T-Mobile records confirm that on August 28, 2015, upon speaking to Ms***, T-Mobile applied a credit in the amount of $toward Ms*** account for three (3) $restore from suspension fees and the past EIP charges for Ms*** iPhone 5C handset which reduced the balance to $Additionally, at that time, the remaining EIP associated with Ms*** iPhone 5C handset was closed by T-MobileAt this time, it is T-Mobile’s position that all requested credits and action have been takenMs*** account remains active with a balance of $T-Mobile strives to provide complete and accurate information to our customers and we apologize if any T-Mobile employee failed in any way to display that during Ms*** recent contact with our Executive Response TeamIf Ms*** would like to further discuss the matter, then she may contact me directly at the number belowWe regret any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCBrandon M*** Executive Response

September 2,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 26, 2015, regarding the above-referenced account
T-Mobile apologizes for Mr***’s continued concerns regarding service issues. T-Mobile has verified the address on Mr***’s account and based on the coverage map, confirms that his account address is in a satisfactory coverage area with limited in home connectivity. T-Mobile has completed considerable network modernization in the area of Mr***’s address since his previous correspondence with your office in early July 2014. Mr***’s handsets are not compatible with the LTE 700, and bands that are now available in the area.
In an effort to resolve this matter amicably, T-Mobile will offer to provide Mr*** one LG Leon handset, at no charge, that is compatible with the modernized bands. If the handset improves Mr***’s experience he would have the option of upgrading his second line on an Equipment Installment Plan. Mr*** may contact me directly within days of the date of this letter to accept the offered handset upgrade. T-Mobile regrets any inconvenience to Mr***.
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at*** *** ***
Very truly yours,
T-MOBILE USA, INC
Pancho Q*
Executive Response