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T-Mobile Usa Inc Reviews (4844)

September 17,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 8, 2017, regarding the above-referenced accountWe are pleased to inform your office that we have resolved Ms***’s concerns
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s contact with our retail location and Customer Care
T-Mobile records indicate that on March 24, 2017, Ms*** activated one mobile line of service ending in to take advantage of T-Mobile’s Carrier Freedom Reimbursement offerThe Carrier Freedom Reimbursement offer is for new and qualified customers who elect to port their mobile number to T-Mobile, trade in their handset from the prior carrier and purchase T-Mobile handset in the EIP offeringAfter the aforementioned actions are completed, customers are required to upload a final bill statement from their prior carrier to www.switch2tmobile.comIt is important to note that T-Mobile will review the final bill and reimburse ported lines of service that incurred Early Termination Fees (“ETF”) and handset remaining balances that were traded in to T-Mobile
Upon review of Ms*** account, the mobile number ending in was activated through T-Mobile and a port in request was not processedAdditionally, there was no trade in history that would reflect the trade in requirement being met for the Carrier Freedom Reimbursement offerLastly, a final billing statement had not been uploaded to the website for review and assistance with the offer
On September 10, 2017, T-Mobile contacted Ms*** to request a final billing statement from her prior carrier for review of the charges she incurred for switching to T-MobileMs*** agreed and remitted a copy of her final statement from ***Upon review of the final statement, it was confirmed that Ms*** was charged an ETF in the amount of $and a final remaining balance charge for a handset in the amount of $for the *** mobile number ending in resulting in a total amount of $that was billed on the final statementBased on the review of the final bill, Ms*** would not qualify for the reimbursement offer as she did not port in the mobile number ending in to T-Mobile
Nevertheless, on September 12, 2017, as a gesture of goodwill, T-Mobile elected to honor the Carrier Freedom Reimbursement offer in the amount of $The amount of $will be reimbursed through a prepaid MasterCard to Ms***’s address of recordIt is important to note that the reimbursement will take up to seven to ten days to be received to the address of record
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 844-213-ext***
Very truly yours,
T-MOBILE USA, INC
Jhayd G***
Executive Response

Complaint: ***
I am rejecting this response because:The bottom line agreement that I had with Ronnie (representative) on my last phone conversation is that my monthly bill (including taxes) will be $with no additional charges and that I will receive a gift card for $But Tmobile has deducted $from my account after this agreementI will not close this complaint until this is entirely fixed.
Sincerely,
*** ***

September 1,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 31, 2017, regarding the above-referenced account
T-Mobile regrets to hear of Ms***’s concerns regarding the accountT-Mobile records reflect that Ms*** activated her account on June 5, 2014, and that she cancelled her account on October 13, 2014, when she ported her mobile number ending in *** to another wireless carrierUpon investigation, T-Mobile was unable to substantiate Ms***’s allegation of fraud as the address in which billing statements were mailed on the account match her current address and the mobile number on the account matches her current mobile numberIt is important to note that T-Mobile records do not reflect that Ms*** contacted us at any time to report the account as fraud
Upon speaking with Ms***, she acknowledged the account was her own, however, she disputed the international charges billed to the accountT-Mobile records confirm that all international charges billed to the account originated from Ms***’s mobile number ending in ***As such, it is T-Mobile’s position that the final balance of $is valid and owedAdditionally, we have mailed copies of Ms***’s billing statements to her at her request
After T-Mobile was unable to collect on the outstanding balance, the account was referred to a third-party collection agency and is currently with Enhanced Resource Centers (“ERC”)Ms*** may contact ERC at 800-501-to discuss payment optionsWe regret any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
David T***
Executive Response

December 14, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May
Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated December 8, 2016, regarding the above-referenced accountPlease be advised that T-Mobile records indicate the account holder of record is *** ***, and that he has designated *** *** as an authorized user of the accountT-Mobile regrets any concerns to Ms*** with regards to our add-a-line promotionPlease be advised that from November 18, 2016, to November 22, 2016, customers who had two voice lines with T-Mobile on our T-Mobile One rate plan were eligible to get two additional lines for free after bill credits, making a four line account as low as $a monthOur records indicate that on November 21, 2016, Mr*** activated two lines of service on his T-Mobile account and took advantage of the above promotionIt is important to note that the monthly bill credits for the promotion would appear within two to three billing cycles after the date of activation of the new lines and as such on Mr***’s very next billing statement dated December 2, 2016, he was billed $including taxes for each of the above linesT-Mobile regrets any inconvenience to Mr***It is important to note that on December 7, 2016, Mr*** cancelled both of his newly added linesIn an effort to amicably resolve this matter, T-Mobile has processed a bill credit in the amount of $updating MsPage’s current billing statement to a newly revised balance of $Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCCesar R*** Executive Response

July 24, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated July 16, 2015, regarding the above-referenced accountT-Mobile records indicate that Mr*** changed his data feature on April 26, 2015, via the My T-Mobile.com website to the $Unlimited with 9GB HotSpots plus unRadio feature on the line ending in ***T-Mobile regrets if Mr*** was under the understanding that he was required to change his data featureT-Mobile records do not indicate that Mr*** was advised that he was required to update his data featureT-Mobile spoke with Mr*** on July 22, 2015, and confirmed that his account had been updated and the now grandfathered $Unlimited Data feature has been added back to the accountMr*** account is currently subscribed to the $Simple Choice Value rate plan and the $PHP Bundle w/Mobile Security featureMr*** monthly recurring charges are estimated to be $per month before applicable taxes and feesIn addition, T-Mobile educated Mr*** that in order to qualify for the Advantage Program discount he would need to register online at https://validate.t-mobile.com/employee-discountPlease note that T-Mobile offers corporate discounts to individuals who are active employees at large businesses that are included in our corporate agreement listThis Discount Program is referred to as the T-Mobile Advantage ProgramThis is a grandfathered program that allows individual customers to receive benefits based on their affiliation with their employer or university by migrating their accounts to a corporate collectiveCustomers are required to recertify their employment on an annual basis to maintain their monthly discountAs of April 1, 2014, the Advantage Program changed and the current Advantage Program removed the monthly discount and offers new customers a $Reward Card for each new device or tablet that is purchasedIn an effort to amicably resolve this matter T-Mobile applied a credit of $for one half of the $Unlimited with 9GB HotSpots plus unRadio feature that was charged on the July 5, 2015, billing statementMr*** account now reflects a balance of $due by July 25, T-Mobile regrets any inconvenience to Mr*** regarding this matterBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCLuv V*** Executive Response

June 4, 2015FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western WashingtonStation Drive, Ste222DuPont, WA 98327 Re:
*** Your File No*** T-Mobile Account No*** ToWhom It May Concern: T-MobileUSA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 27, 2015,regarding the above-referenced account. T-Mobilerecords indicate that Mr*** activated his account on February 24, 2015,with mobile numbers ending in *** *** *** and ***. Mr*** purchased four Samsung GalaxyAvant devices. Records further indicatethat on March 8, 2015, T-Mobile received Mr***’s rebate request for one ofthe Samsung Galaxy Avant devices and on May 11, 2015, T-Mobile mailed therespective $rebate to Mr***. Regretfully, T-Mobile has no records of a remaining three rebaterequests. OnJune 3, 2015, T-Mobile contacted Mr***, and in an effort to amicablyresolve this matter, to honor the remaining $as a onetime bill credit toMr***’s account. Please be advisedthat Mr*** accepted T-Mobile’s offer as a resolution to his concerns. T-Mobile regrets any inconvenience Mr***may have experienced Basedon the foregoing, we respectfully request that this complaint against T-Mobilebe closed. Thankyou for bringing this matter to our attention. Should you have any further questions, please feel free to contact me atthe address below or *** *** *** Very truly yours, T-MOBILE USA, INC. *** ***Executive Response

February 7, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May
Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated January 28, 2017, regarding the above-referenced accountT-Mobile records confirm that the account holder is *** *** and that *** *** has designated *** *** as an authorized user on the accountT-Mobile regrets any concerns Ms*** and her parents experienced regarding their T-Mobile handset and recent contacts with our Customer Care departmentT-Mobile records confirm that on July 18, 2016, Ms*** placed an order for a LG flip phone for her mobile number ending in on an Equipment Installment Plan (“EIP”)Ms*** paid a down payment of $12.54, which consisted of her shipping and taxesMs*** then agreed to monthly installment charges of $On August 24, 2016, Ms*** contacted T-Mobile and placed a Handset Exchange for her LG T-Mobile provides customers with a one-year Limited Warranty on new handsets purchased from T-Mobile or T-Mobile authorized dealersDuring the Limited Warranty period, T-Mobile will provide a replacement handset of the same or equivalent modelPlease note that due to low inventory on flip phones, we provided Ms*** with a later like new LG model handsetOn December 13, 2016, Ms*** canceled her account and T-Mobile applied a courtesy credit of $for services not renderedAs of February 5, 2017, Ms***’s account remains canceled with a zero balanceIn an effort to amicably resolve this matter, on February 5, 2017, T-Mobile sent Ms*** a prepaid refund card of $to the address on her correspondenceWe ask that Ms*** please allow seven to ten business days for mailingMs*** accepted this as a resolutionT-Mobile regrets any inconvenience to Ms*** and her parents regarding this matter and we hope to serve them again in the futureBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCLigia M*** Executive Response

November 1, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated October 23, 2016, regarding the above-referenced accountPlease be advised that we have made attempts to contact Ms***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address her concerns within this letterWe regret to lose Ms***’ business and any inconvenience regarding her iPhone Plus handsetT-Mobile records indicate that on March 12, 2015, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an Apple iPhone Plus handsetEIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in installmentsMs*** was not required to make a down payment and she agreed to a series of monthly installments in the amount of $In Ms***’ correspondence to your office, she indicates during May of she had dissatisfaction with her handset and was offered to have the remaining EIP balance of her iPhone Plus waived in full so that she may upgrade to a new handset along with allowing her to keep her existing handsetOur records indicate that on May 17, 2016, Ms*** qualified for and took advantage of our EIP offering once more with the purchase of a Samsung SEdge handsetT-Mobile is unable to conclusively determine the events of our offering to waive the EIP balance for the iPhone Plus; however, the remaining EIP balance was not waived or credited and continued to bill monthly installments to Ms***If a customer has an open EIP and the account is cancelled, any remaining open EIP balance on the cancelled account is accelerated and becomes due with the final billing statementThis information is disclosed within the EIP agreement provided at the time of purchaseWhen the account was cancelled on October 12, 2016, the remaining EIP balance of three handsets and several accessories including the iPhone referenced above was accelerated and will be posted to the final billing statement dated October 28, Please be advised as the EIP balances have been accelerated, their respective unique serial numbers or International Mobile Equipment Identifiers (“IMEI”) were blocked from further usage as the remaining balances had not been paid in fullIn an effort to amicably resolve Ms*** concerns, T-Mobile honored her request to remove the IMEI block from the iPhone Plus immediately and credited the associated accelerated EIP balance totaling $Additionally, T-Mobile credited Ms***’ account six months of EIP installments totaling $This credit brings Ms***’ current account balance to $for unpaid recurring service charges as valid and owedPlease note this account balance does not include her final billed charges and accelerated EIP charges for her remaining handsets that will reflect on her final billing statement dated October 28, T-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCKimo C*** Executive Response

Complaint: ***
I am rejecting this response because:
This account was opened fraudulently and because of this I did not contact t mobile until nowHow would I be able to contact the company and report the fraud without knowing the account was openThis debt is not valid and I would like for it to be removed.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:most the information is inadequate or inaccurate I have never owned or possed a apple iphone which seems to be the focus of this response and no resolution to the actual issue or reports of the multiple calls and messages sent between me and t mobile I have the sand ordered a von the jump on demand program which I was told by multiple t mobile service representatives and managers told me I could do and untill after I sent the vback then I was told I couldn't get a vbecause it was out of stock Not because it wasn't elegable for the jump on demand program.
Sincerely,
*** ***

June 19,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No
***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 6, 2017, regarding the above-referenced accountT-Mobile records confirm that the account holder is *** ***, and that *** *** is listed as an authorized user on the above referenced account
We regret any inconvenience Mr*** may have experienced due to delay in the return of his equipmentUpon review, T-Mobile records confirm that on February 14, 2017, T-Mobile spoke to Mr*** and agreed that if he returned his Samsung Galaxy Sedge device back to our Executive Office, we would close out any remaining balance for the handset once received in good working condition
Unfortunately, T-Mobile had no record of the Samsung Galaxy Sedge being received in our Executive office; therefore, the handset continued to bill to the accountUpon further research, our records indicate that the device may have been returned to a store location on February 14, 2017, and not to our offices as agreed, which resulted in the delay of credits
However, at this time, the remaining balance for the Samsung Galaxy Sedge device has waived and a $credit has been applied for previously remitted paymentsAs such, the account reflects a balance of $Please be advised that Mr*** accepted this as full resolution for his concernT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Lauren L*** Executive Response

Complaint: ***I am rejecting this response because: T-Mobile has made no effort to contact me even though they have my phone numberThey blocked the phone without giving me any notice. I never received any missed calls
I contacted them a few times, even going into their storesEven after explaining to them that they were aware and let me use the phone for over a year, they did not take off the blockI even offered to pay the balance due on the phone rather than spend $on a new phone, but even that they would not let me doSince nowadays, I can't be without a phone, especially since I was going overseas, I had no choice but to purchase a new phone from them, costing $They would not even let me exchange the old phone since they do not exchange blocked phones
I therefore want them to refund the cost of the new phone that I had to purchase, which was the same model as the old phoneThe cost is $450.00.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

February 2, 2018FILED ELECTRONICALLYBureau Service Revdex.com of Alaska, Oregon, & Western WashingtonStation Drive, Ste222DuPont, WA Re: *** *** Your File No*** T-Mobile Prepaid NoXXX-XXX-***To Whom It May Concern:T-Mobile USA, Inc
(“T-Mobile”) is in receipt of your correspondence January 27, 2018, regarding the above-referenced prepaid numberT-Mobile regrets to hear of Mr***’ concerns and we welcome the opportunity to respond. T-Mobile records reflect that Mr***’ was subscribed to our Simply Prepaid plan at a cost of $monthly. This plan included unlimited talk, unlimited text and GB of high speed data. Mr*** could have continued to use data after his high speed bucket was exhausted, however it would be at a reduced speed. Additionally, please be advised that per the Terms and Conditions that were agreed upon at the time of activation, “Pre paid Service is non-refundable (even if returned during the return period), and no refunds or other compensation will be given for the unused airtime balances, lost or stolen prepaid cards or coupons.” However, as a gesture of goodwill, on January 17, 2018, T-Mobile issued a refund to Mr*** via prepaid MasterCard for $55.00. Mr*** should allow up to fourteen days for his card to be received. MrWalters may contact Citibank, the issuer of the card, directly at 877-855-to inquire on the delivery status.With respect to Mr***’ concerns regarding a Mobile Device Unlock request, it is important to note that Mobile Device Unlocks are available to customers who meet our eligibility requirements. Upon careful review, T-Mobile records do not reflect a previous request from Mr*** to unlock his handset, however, upon speaking with Mr*** on January 2, 2018, he informed us that he had purchased a new device and no longer needed his handset unlocked. Mr*** did not provide an IMEI number to us to unlock his device at that time. However, on January 31, 2018, Mr*** provided the IMEI number for his handset and his device was successfully unlocked. Instructions were then emailed to Mr*** to complete the process. We regret any inconvenience to Mr***.Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed.Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext***.Very truly yours,T-MOBILE USA, INC.David T***Executive Response

August 26,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt
of your correspondence dated August 26, 2017, regarding the above-referenced file numberWe are pleased to report that we have resolved the matter to Mr***’s satisfaction
T-Mobile regrets to hear of Mr***’s concerns regarding his Mobile Device Unlock requestPlease be advised that Mobile Device Unlocks are available to customers who meet our eligibility requirementsThere are many reasons that a Mobile Device Unlock may be declinedFor our postpaid service, examples include:
• Device is not a model sold by T-Mobile;
• Device IMEI does not show network usage on the line of service requesting the unlock;
• It has not been more than days since the device was first used;
• Account is not in good standing
Regretfully, upon review, we were unable to locate a request to unlock Mr***’s device thus we were unable to determine the exact reason the request was declined
However, as a gesture of goodwill, on August 26, 2017, T-Mobile unlocked Mr***’s handset and also confirmed that he was able to successfully unlock the handset after it was made eligibleWe regret any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
David T*** Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

May 19,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated May 7, 2017, regarding the above-referenced account
T-Mobile regrets any concerns Mr*** experienced regarding his accountAs indicated in our response to your file number ***, our records confirm that Mr*** previously purchased Samsung Galaxy Note handsets, which were regrettably recalled by the manufacturerAs such, T-Mobile issued several credits to Mr***’ account for charges associated with the handsetsOur records confirm that on September 27, 2016, Mr*** remitted a payment in the amount of $for a handset purchaseOn December 12, 2016, T-Mobile issued a credit to Mr***’ account in the amount of $for this paymentAs indicated in our March 28, response, a refund in the amount of $was also issued to Mr*** for this paymentAs of Mr***’ March 27, billing statement, his account reflected a credit balance of $
Mr***’ April 27, billing statement was in the amount of $150.21, which reduced the credit balance on his account to $On April 29, 2017, Mr***’ September 27, payment of $was returned to T-Mobile by his financial institutionPursuant to T-Mobile policy, this amount was assessed to Mr***’ account, along with a returned payment fee in the amount of $The account reflected a balance owed at that time of $However, on May 5, 2017, Mr***’ financial institution reversed the returned paymentAs such, T-Mobile issued a credit to Mr***’ account in the amount of $855.86, for the payment and returned payment feeDue to an additional credit in the amount of $4.00, Mr***’ account remains active, with a credit balance in the amount of $at this timeUpon speaking to Mr*** on May 15, 2017, he has confirmed that his concerns have been resolved to his satisfactionT-Mobile regrets any inconvenience Mr*** may have experienced
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Chris P***
Executive Response

May 11,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 28, 2017, regarding the above-referenced account
T-Mobile regrets any concerns Ms*** experienced in regards to her returned handsetsT-Mobile records confirm that on June 1, 2016, Ms*** activated the above-referenced account with two voice lines of serviceAt the time of activation, Ms*** qualified for and took advantage of T-Mobile’s Equipment Installment Plan (“EIP”) offering with the purchase of an Apple iPhone 6s Rose Gold 16GB handset and an LG VhandsetMs*** was not required to make a down payment; however she paid $in taxes at the time of purchase and then agreed to a series of monthly installments of $for the Apple iPhone 6s handset and $for the LG Vhandset
On June 3, 2016, Ms***’s billing statement reflected a balance owed of $for the billing cycle charges from June 3, 2016, through July 2, On June 17, 2016, Ms*** contacted T-Mobile Customer Care and her account was cancelled at her requestAs a result, the remaining handset EIP balances were accelerated to her following billing statement dated July 3, 2016, in the amount of $1,077.85, increasing the balance owed to $1,
T-Mobile records confirm that on June 30, 2016, T-Mobile received Ms***’s above-mentioned handsetsHowever, due to an inadvertent error, a credit for the final equipment balances was not applied to Ms***’s accountTherefore, as payment had not been received for the balance owed, on October 31, 2016, Ms***’s account was transferred to Southwest Credit, a third party collection agencyPlease be advised that although T-Mobile does not report information directly to any of the credit bureaus, the third party collection agencies to which accounts are assigned mayThe account may be reported to the credit bureau while a balance remains outstanding
On May 4, 2017, T-Mobile applied a credit of $1,to Ms***’s account, reducing the balance to zeroAdditionally, T-Mobile removed the account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus regarding this debtPlease note that it may take up to days for Ms***’s credit report to reflect the change
Upon speaking with Ms***, T-Mobile was able to determine that she had not received a refund of the $paid at the time of purchaseTherefore, T-Mobile has issued a refund of $as a direct deposit to Ms***’s checking accountMs*** may expect receipt of the refund within one to three business days from the date of processing
It is important to note that upon speaking with Ms***, she has requested additional compensation due to the concerns that she experienceT-Mobile respectfully declines Ms***’s request for additional compensationHowever, should Ms*** wish to discuss the matter further, she may contact me directly at the number listed below
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Diana J***
Executive Response

March 23, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA
Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 17, 2017, regarding the above-referenced account. T-Mobile confirmed that *** *** and *** *** is the same person. T-Mobile is pleased to report that we resolved this matter to Mr***’s satisfactionWe regret any coverage issues Mr*** has experienced. Unfortunately, T-Mobile is unable to guarantee coverage in all areas. There are several factors and conditions that may interfere with actual service, quality, and availability. T-Mobile records indicate that Mr*** first contacted Customer Care on February 21, to report service concerns while in Alaska. T-Mobile previously had domestic roaming agreements with another service provider in this area although the agreements have ended and T-Mobile does not currently provide service to this area. T-Mobile is constantly working on our network to provide our customers with the best possible coverage experience and we regret any inconvenience that Mr*** may have experienced As a gesture of goodwill, on March 23, 2017, T-Mobile issued a credit in the amount of $to Mr***’s account. As of March 23, 2017, Mr***’s account reflects a $credit balance, which will appear on his billing statement that will be dated April 4, 2017. T-Mobile appreciates Mr***’s business Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Ally Y*** Executive Response

June 19,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated June 5, 2017, regarding the above-referenced account
We regret any inconvenience Mr*** may have experienced recently regarding his accountIt should be noted that T-Mobile’s Simple Global service is intended for use as customers are traveling internationally, with the primary place of use being on T-Mobile’s networkIn an effort to continue to provide all T-Mobile customers with the highest quality of service, we periodically review service quality and other network usage patternsWe strive to ensure that T-Mobile customers, wherever possible, are using T-Mobile’s network to handle the majority of their wireless communications needs
Upon careful review of the usage on Mr*** account; over several months, we have determined that the majority of the usage has not been on the T-Mobile networkPlease be advised that in accordance with the terms and conditions of Mr***’s service, T-Mobile may elect to discontinue the service should the majority of usage not be on the T-Mobile network
T-Mobile records confirm that on May 30, 2017, Mr*** was sent a text message regarding the amount of roaming off of the T-Mobile networkAdditionally, Mr*** was advised that he can take advantage of services as to avoid having off-network usage blocked or service cancelled
As Mr*** does not meet an exemption for active military, T-Mobile provided the option of having his devices unlocked to move to another service providerAccordingly, T-Mobile has unlocked both of Mr***’s iPhones devices that are in use on his accountWhile T-Mobile respectfully declines Mr***’s request for compensation, should Mr*** elect to transfer services to a new provider, T-Mobile has agreed to apply an adjustment for the final month’s services, in a continued effort to assist Mr*** with the transition to a new service providerT-Mobile regrets any inconvenience to Mr***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Lauren L***
Executive Response

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Address: 1580 Montgomery Hwy, Birmingham, Alabama, United States, 35216

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