T-Mobile Usa Inc

May 3,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 24, 2017, regarding the above-referenced account
T-Mobile regrets any inconvenience to Ms*** in regards to her account billingT-Mobile records confirm that Ms*** activated a second line of service on February 10, Please note that at the time, Ms***’s account reflected a balance of $which was due on February 16, The following billing statement dated February 24, 2017, was sent to Ms*** reflecting a balance of $due on March 16, 2017, which consisted of standard Monthly Recurring Charges (MRC) from February 24, 2017, through March 23, 2017, Equipment Installment Plan (EIP) charges, and the past due balance mentioned above
Please be advised that a payment in the amount of $posted on Ms***’s account on March 15, 2017, reducing the balance to $As such, the billing statement dated March 24, 2017, was then sent to Ms*** reflecting a balance of $which was due on April 16, This balance consisted of the MRC from March 24, 2017, through April 23, 2017, EIP charges, and the above mentioned past due balances
On April 4, 2017, Ms***’s account received a credit of $21.87, reducing the balance to $As Ms***’s account did not receive a payment for the past due balance, on April 23, 2017, Ms***’s account services were interrupted
The most recent billing statement dated April 24, 2017, was sent to Ms*** reflecting a balance of $620.87, which is due on May 16, This balance consists of the MRC from April 24, 2017, through May 23, 2017, EIP charges, and the past due balancesIt is T-Mobile’s position that Ms***’s account balance is accurateTherefore, T-Mobile respectfully declines Ms***’s request to remove the validly assessed charges from the account
As a gesture of goodwill, on May 3, 2017, T-Mobile reactivated Ms***’s account and entered a collection holdMs*** must bring her account current by May 3, 2017, to avoid her services from being interrupted againT-Mobile regrets any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Mercedes V*** Executive Response

November 1, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated October 23, 2016, regarding the above-referenced accountPlease be advised that we have made attempts to contact Ms***, which have proven unsuccessfulAs such, T-Mobile will make every effort to address her concerns within this letterWe regret to lose Ms***’ business and any inconvenience regarding her iPhone Plus handsetT-Mobile records indicate that on March 12, 2015, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of an Apple iPhone Plus handsetEIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in installmentsMs*** was not required to make a down payment and she agreed to a series of monthly installments in the amount of $In Ms***’ correspondence to your office, she indicates during May of she had dissatisfaction with her handset and was offered to have the remaining EIP balance of her iPhone Plus waived in full so that she may upgrade to a new handset along with allowing her to keep her existing handsetOur records indicate that on May 17, 2016, Ms*** qualified for and took advantage of our EIP offering once more with the purchase of a Samsung SEdge handsetT-Mobile is unable to conclusively determine the events of our offering to waive the EIP balance for the iPhone Plus; however, the remaining EIP balance was not waived or credited and continued to bill monthly installments to Ms***If a customer has an open EIP and the account is cancelled, any remaining open EIP balance on the cancelled account is accelerated and becomes due with the final billing statementThis information is disclosed within the EIP agreement provided at the time of purchaseWhen the account was cancelled on October 12, 2016, the remaining EIP balance of three handsets and several accessories including the iPhone referenced above was accelerated and will be posted to the final billing statement dated October 28, Please be advised as the EIP balances have been accelerated, their respective unique serial numbers or International Mobile Equipment Identifiers (“IMEI”) were blocked from further usage as the remaining balances had not been paid in fullIn an effort to amicably resolve Ms*** concerns, T-Mobile honored her request to remove the IMEI block from the iPhone Plus immediately and credited the associated accelerated EIP balance totaling $Additionally, T-Mobile credited Ms***’ account six months of EIP installments totaling $This credit brings Ms***’ current account balance to $for unpaid recurring service charges as valid and owedPlease note this account balance does not include her final billed charges and accelerated EIP charges for her remaining handsets that will reflect on her final billing statement dated October 28, T-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCKimo C*** Executive Response

July 14, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated July 8, 2016, regarding the above-referenced accountT-Mobile regrets any coverage and billing concerns Mr*** has experiencedUnfortunately, T-Mobile is unable to guarantee coverage in all areasThere are several factors that may interfere with actual service, quality, and availabilityOn June 24, 2014, Mr*** utilized our Equipment Installment Plan (“EIP”) program to purchase two Samsung Galaxy ShandsetsMr*** was required to remit a down payment of $and agreed to monthly installments in the amount of $for the devicesPlease note that if a customer has an open EIP and the account is canceled, any remaining open EIP balance on the canceled account is accelerated and becomes due with the final billing statementThis information is disclosed within the EIP agreement provided at the time of purchaseMr*** utilized our EIP program again on December 11, 2014, with the purchase of a Samsung Galaxy Avant handsetMr*** remitted a down payment in the amount of $24.00, and agreed to monthly installments in the amount of $Please note that Mr*** utilized our EIP program again on July 6, 2015, with the purchase of a Sony Xperia Z1S handsetMr*** was not required to remit a down payment, but agreed to monthly installments in the amount of $Please be advised that Mr*** utilized our EIP program again on August 27, 2015, with the purchase of an Alcatel One Touch Pixi tabletMr*** was not required to remit a down payment, but agreed to monthly installments in the amount of $Mr*** utilized our EIP program again on August 29, 2015, with the purchase of two LG GaccessoriesMr*** was not required to remit a down payment, but agreed to monthly installments in the amount of $At that time, Mr*** also entered into a JUMP! On Demand lease by receiving a LG GhandsetJUMP! On Demand is a lease option in which participating customers may be eligible for the lowest out of pocket price as well as the lowest monthly costPlus the monthly payment includes both the cost of a new smartphone and the freedom to swap it for a new one anytimeJUMP! On Demand customers are responsible for and agree to at the time of lease signing, a total of lease paymentsHowever, they have the option to cancel their lease and return their handset at any time during the lease termIf they choose to end their lease before the month period is completed, the leased handset must be returned to a retail location and the remaining lease payments are collected at that timeIf the handset is not returned at the time the lease is ended, the total remaining balance for the purchase option price of the handset will be assessed on the next month billing statementOn January 8, 2016, Mr*** utilized our EIP program again with the purchase of two LG VaccessoriesMr*** was not required to remit a down payment, but agreed to monthly installments in the amount of $At that time, Mr*** entered into a JUMP! On Demand lease by receiving a LG VhandsetLastly, on February 2, 2016, Mr*** utilized our EIP program again with the purchase of three Samsung accessoriesMr*** was not required to remit a down payment, but agreed to monthly installments in the amount of $At that time, Mr*** entered into a JUMP! On Demand lease by receiving a Samsung Galaxy Grand Prime and Samsung Galaxy Note handsetT-Mobile records confirm that on May 3, 2016, Mr*** contacted our Customer Care and requested to cancel his accountWhen the account was canceled on May 3, 2016, the remaining EIP balance, remaining lease payments, and buyout option price of $2,was accelerated and posted to the final billing statement dated May 25, It is T-Mobile's position that the remaining EIP balance, remaining lease payments, and buyout option price is valid and owedDue to continued non-payment, June 27, 2016, Mr***’s account was transferred to Diversified Consultants Incorporated, a third-party collection agencyNevertheless, on July 13, 2016, as a courtesy to Mr*** and in an effort to amicably resolve the matter, T-Mobile offered to allow Mr*** to return the above-mentioned equipment directly to my attention within days of the date of this letter at: Executive Response Team ATTN: William B*** Menaul Blvd NE Albuquerque, NM Upon receipt of the equipment, T-Mobile will issue a credit in the amount of $2,for monthly access charges from March 25, 2016, through May 3, 2016, late fee, collection fee, remaining EIP balance, remaining lease payments, and buyout option pricePlease note that once the adjustment is made, Mr***’s account will reflect a zero balanceAdditionally, T-Mobile will remove the account from third-party collections and instruct the collection agency to delete any negative information reported to the credit bureaus regarding this debtPlease note that once this is done, it may take up to days for Mr***’s credit report to reflect the changeT-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCWilliam B*** Executive Response

Complaint: ***
I am rejecting this response because: I have copied and pasted the email address indicated in Tmobile's response and the email is not a valid email. I have enclosed a copy of the rejected mail.
Sincerely,
*** ***

April 14,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile
USA, Inc(“T-Mobile”) is in receipt of your correspondence dated April 3, 2017, regarding the above-referenced accountT-Mobile is pleased to report that we have resolved these matters to Ms***’ satisfaction
T-Mobile regrets any inconvenience that Ms*** experienced while attempting to remedy this situationOn November 8, 2015, Ms*** activated the above mentioned account with T-MobileAt the time of activation, Ms*** signed and agreed to lease a Samsung Galaxy Grand Prime for months, at the end of which, she would have the option to return the device, or buy the handset by paying the purchase option priceOn April 14, 2017, T-Mobile contacted Ms*** to discuss her concernsAlthough it is T-Mobile’s position that Ms*** agreed to the above mentioned lease, as a courtesy and in an effort to amicably resolve her concerns, T-Mobile offered to close out the purchase option price in the amount of $Ms*** accepted the offer
At the time of our discussion, Ms*** expressed her ongoing issues with her coverage in multiple areas that she frequentsUpon review of the coverage areas in question, Ms*** was informed that she is experiencing the expected coverageAs Ms*** can imagine, we cannot guarantee coverage as there are so many factors that can affect the coverage day to day
As a one-time courtesy, T-Mobile offered to adjust the previous month, and current month of service, equaling a credit of $which left the account with a zero balanceMs*** has been advised that if she wishes to continue service with T-Mobile, the service that she is experiencing is to be expectedMs*** accepted the offer, and was satisfied with the resolution
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
Adrianne F*
Executive Response

Complaint: ***
I am rejecting this response because: see attached
Sincerely,
*** ***

September 17,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated September 8, 2017, regarding the above-referenced accountWe are pleased to inform your office that we have resolved Ms***’s concerns
Please be assured that T-Mobile strives to provide world-class service to all of our customers on each and every contactWe also make every effort to provide complete and accurate information to our customersWe apologize if any T-Mobile employee failed in any way to display that during Ms***’s contact with our retail location and Customer Care
T-Mobile records indicate that on March 24, 2017, Ms*** activated one mobile line of service ending in to take advantage of T-Mobile’s Carrier Freedom Reimbursement offerThe Carrier Freedom Reimbursement offer is for new and qualified customers who elect to port their mobile number to T-Mobile, trade in their handset from the prior carrier and purchase T-Mobile handset in the EIP offeringAfter the aforementioned actions are completed, customers are required to upload a final bill statement from their prior carrier to www.switch2tmobile.comIt is important to note that T-Mobile will review the final bill and reimburse ported lines of service that incurred Early Termination Fees (“ETF”) and handset remaining balances that were traded in to T-Mobile
Upon review of Ms*** account, the mobile number ending in was activated through T-Mobile and a port in request was not processedAdditionally, there was no trade in history that would reflect the trade in requirement being met for the Carrier Freedom Reimbursement offerLastly, a final billing statement had not been uploaded to the website for review and assistance with the offer
On September 10, 2017, T-Mobile contacted Ms*** to request a final billing statement from her prior carrier for review of the charges she incurred for switching to T-MobileMs*** agreed and remitted a copy of her final statement from ***Upon review of the final statement, it was confirmed that Ms*** was charged an ETF in the amount of $and a final remaining balance charge for a handset in the amount of $for the *** mobile number ending in resulting in a total amount of $that was billed on the final statementBased on the review of the final bill, Ms*** would not qualify for the reimbursement offer as she did not port in the mobile number ending in to T-Mobile
Nevertheless, on September 12, 2017, as a gesture of goodwill, T-Mobile elected to honor the Carrier Freedom Reimbursement offer in the amount of $The amount of $will be reimbursed through a prepaid MasterCard to Ms***’s address of recordIt is important to note that the reimbursement will take up to seven to ten days to be received to the address of record
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 844-213-ext***
Very truly yours,
T-MOBILE USA, INC
Jhayd G***
Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

June 22, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated June 13, 2016, regarding the above-referenced accountT-Mobile regrets any concerns Mr*** experienced with our Samsung Galaxy Sand Samsung Galaxy SEdge BOGO promotional offerPlease be advised that from March 11, to March 17, 2016, postpaid customers who purchased a Samsung Galaxy Sor Samsung Galaxy SEdge could redeem another Samsung Galaxy Sor Samsung Galaxy SEdge of equal or lesser value when they activate a new line of service on the same accountPlease be advised that customers may have purchased the handsets at full retail cost or with our Equipment Installment Plan (“EIP”) option and they must submit a request for a reimbursement card for equal or lesser value within 30-days from the date of purchase online at www.T-Mobile.com/promotionsProvided that our customer activated a new line of service and the line of service remains active, they will receive a reimbursement card for the cost of an equal or lesser Samsung Galaxy Sor Samsung Galaxy SEdge within eight weeks of their submission dateT-Mobile records indicate that on March 11, and March 12, 2016, Mr*** qualified for and took advantage of our EIP offering with the purchase of two Samsung Galaxy SEdge devicesPlease note that Mr*** had until April 17, 2016, to submit a request for a reimbursement card and T-Mobile has no record of his submissionOn June 17, 2016, as a courtesy to Mr*** and in an effort to amicably resolve this matter, T-Mobile issued a credit in the amount of $for one of the Samsung Galaxy SEdge devicesMr***’s account currently reflects a credit balance of $T-Mobile regrets any inconvenience to Mr***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCWilliam B*** Executive Response

August 25,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re:
*** ***
T-Mobile Account Holder: *** ***
Your File No***
T-Mobile Account No***
To Whom It May Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 18, 2015, regarding the above-referenced account. T-Mobile records indicate the account holder of record is *** ***, and that he has designated *** *** as an authorized user of the accountPlease be advised that we have made several attempts to contact Ms***, which have proven unsuccessful. As such, T-Mobile will make every effort to address her concerns within this letter
We regret any coverage issues Ms*** has experienced. Unfortunately, T-Mobile is unable to guarantee coverage in all areas. There are several factors and other conditions that may interfere with actual service, quality, and availability.
T-Mobile records indicate that on April 14, 2014, June 19, 2014, October 1, and December 14, 2014, Mr*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of two Alcatel One Touch Evolve handsets, two Apple iPhone 5S handsets, and an Apple iPhone handsetIt is important to note that Ms*** currently has a remaining EIP balance of $1,
Please note that if a customer has an open EIP and the account is canceled, any remaining open EIP balance on the canceled account is accelerated and becomes due with the final billing statement. This information is disclosed within the EIP agreement provided at the time of purchaseIt is T-Mobile's position that the remaining EIP balance is valid and owed
However, in an effort to resolve this matter, if the devices are returned to my attention in like-new condition, T-Mobile agrees to credit the remaining EIP balance in full in the amount of $1,The devices can be mailed to my attention at the following address:
T-Mobile USA, Inc
Attn: Tiffany C***
c/o Executive Response
P.OBox ***
Albuquerque, NM
As T-Mobile is not responsible for the return of Ms***’s equipment, we recommend that she make use of a shipping service which will provide her with a tracking number when returning her equipmentWe ask that Ms*** please include the devices, batteries, chargers, and her account information within the box to ensure proper creditPlease be advised if the full kit is not returned such as the charger a $20.00-$restocking fee will be deducted from the credit offered above If the devices have sustained either physical or liquid damage which would void the manufacturer’s Limited Warranty, the equipment will be returned to Ms*** and the EIP balance will then be considered valid Ms*** must have the equipment postmarked for return no later than days from the date of this letterShould Ms*** fail to meet this date the offer shall be considered void and charges will be considered validWe regret any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at *** *** ***
Very truly yours,
T-MOBILE USA, INC
Tiffany C***
Executive Response

March 23, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA
Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated March 17, 2017, regarding the above-referenced account. T-Mobile confirmed that *** *** and *** *** is the same person. T-Mobile is pleased to report that we resolved this matter to Mr***’s satisfactionWe regret any coverage issues Mr*** has experienced. Unfortunately, T-Mobile is unable to guarantee coverage in all areas. There are several factors and conditions that may interfere with actual service, quality, and availability. T-Mobile records indicate that Mr*** first contacted Customer Care on February 21, to report service concerns while in Alaska. T-Mobile previously had domestic roaming agreements with another service provider in this area although the agreements have ended and T-Mobile does not currently provide service to this area. T-Mobile is constantly working on our network to provide our customers with the best possible coverage experience and we regret any inconvenience that Mr*** may have experienced As a gesture of goodwill, on March 23, 2017, T-Mobile issued a credit in the amount of $to Mr***’s account. As of March 23, 2017, Mr***’s account reflects a $credit balance, which will appear on his billing statement that will be dated April 4, 2017. T-Mobile appreciates Mr***’s business Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Ally Y*** Executive Response

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you very much for providing a platform that gives consumers a method to stand up to these large companiesI am forever indebted to the work that you do on behalf of "the little guy" - not just for the help that you have given me personally, but for the help that you are giving to everyone.Sincerely, *** ***

September 6, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re:
*** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 24, 2017, regarding the above-referenced account. T-Mobile regrets any concerns that Ms*** may have regarding her account. T-Mobile records confirm that on February 14, 2017, an authorized user on Ms***’ account agreed to an Extended Payment Schedule (EPS). Please be advised that an EPS is a payment arrangement that allows customers to pay their balance off in monthly installments. At the time Ms*** account reflected a balance of $in which was divided between eight monthly installments. Therefore, Ms***’ billing statements will reflect an additional charge of $It must be noted that while the account has an active EPS, the account is not eligible for other additional payment arrangements T-Mobile records confirm that Ms***’ billing cycle ran from the 11th of the month to the 10th of the following month, with payment due on the 3rd. Pursuant to T-Mobile policy, customers may be suspended when payment in full is not received by the payment due date. A review of the account confirms that Ms***’ payment that was due on May 3, 2017, was not received on time. T-Mobile provided Ms*** with billing notifications providing the payment due date. As payment was not received timely, on July 11, 2017, T-Mobile suspended the account’s ability to place outbound calls. As stated in our Terms and Conditions, if we suspend a customer’s service and then later reinstate it, a fee may be assessed. Therefore, when Ms*** made a payment of $on July 12, 2017, and the account was reactivated, the account was assessed a $restore from suspension fee per line of service Please be advised that on July 13, 2017, Ms*** remitted another payment of $as the one remitted prior was returned unpaid. Please note that T-Mobile assesses a fee if a payment is dishonored or returned. The fee helps us recover the costs charged by banks when processing such a transaction, our staff’s working of the returned payment and notifying the customer of the matter. If a check, electronic funds transfer, or any other payment is dishonored or returned, T-Mobile will charge the T-Mobile account holder a returned payment fee as permitted under applicable state law that will not exceed $35.00. In addition, as Ms*** account continued to reflect a past due balance, subsequently, on August 5, 2017, T-Mobile suspended Ms***’ account. A billing statement dated August 11, 2017, was sent to Ms*** reflecting a balance of $1,due on September 3, 2017. This balance consisted of pro-rated Monthly Recurring Charges for services rendered from July 11, through August 10, 2017, restore from suspension fees, a returned payment fee, a late fee, the EPS charge, Equipment Installment Plan charges and the past due balance In addition, please be advised that T-Mobile records do not reflect that additional attempts were made to process the payment that was remitted on July 12, 2017, and returned. However, T-Mobile offered Ms*** to provide her financial institution’s statement reflecting the overdraft fees for further review. Additionally, please note that T-Mobile respectfully declines Ms*** request of removing the EPS charges or reactivating her services without remitting payment. Finally, please be advised that although T-Mobile does not report information directly to any of the credit bureaus, the third party collection agencies to which accounts are assigned may. The account may be reported to the credit bureau while a balance remains outstanding. However, please note that T-Mobile records do not confirm that Ms***’ account was referred to an agency. Therefore, we recommend that Ms*** reaches out to the agency and file a dispute. T-Mobile regrets any inconvenience to Ms*** Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed Thank you for bringing this matter to our attention. Should you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INC Mercedes V*** Executive Response

January 13, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** ** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated January 4, 2016, regarding the above-referenced accountT-Mobile is pleased to inform you that we spoke with Ms** and she confirmed that her concerns have been resolved to her satisfactionT-Mobile regrets any frustration Ms** encountered with her T-Mobile Money CardOur records confirm that a promotion was being offered for customers with the T-Mobile Money Card wherein they would could receive a $credit toward their card balance when they sign up for EasyPay on their T-Mobile accountEasyPay is a free feature that automatically deducts the balance owed on the account up to three days prior to the bill due date using a stored credit card, debit card or checking account supplied by the customerIn order to qualify for the promotional credit, customers were required to sign up for EasyPay with their T-Mobile Money Card between May 1, 2015, and June 30, Further records confirm that Ms** signed up for EasyPay with her T-Mobile Money Card on July 29, Unfortunately, since Ms** did not sign up within the required timeframe, the promotional credit was not applied to her card balanceNevertheless, in an effort to amicably resolve this issue, T-Mobile has applied a $credit to Ms**’s T-Mobile accountAs such, Ms**’s balance has been reduced to a credit balance of $Ms** may verify her account balance by dialing #225# on her T-Mobile device or by visiting www.T-Mobile.comT-Mobile regrets any inconvenience to Ms**Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext*** Very truly yours, T-MOBILE USA, INCBrian W*** Executive Response

Revdex.com:
*** *** *** ***
*** *** *** *** *** *** **
*** *** *** *** Subject: Fwd: Customer complaint *** Hi ***: Please close and notate this complaint as follows
Company contacted me and gave me a complete refund. Completely satisfied Thanks, *** ***

February 7, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** T-Mobile Account Holder: *** *** Your File No*** T-Mobile Account No*** To Whom It May
Concern: T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated January 28, 2017, regarding the above-referenced accountT-Mobile records confirm that the account holder is *** *** and that *** *** has designated *** *** as an authorized user on the accountT-Mobile regrets any concerns Ms*** and her parents experienced regarding their T-Mobile handset and recent contacts with our Customer Care departmentT-Mobile records confirm that on July 18, 2016, Ms*** placed an order for a LG flip phone for her mobile number ending in on an Equipment Installment Plan (“EIP”)Ms*** paid a down payment of $12.54, which consisted of her shipping and taxesMs*** then agreed to monthly installment charges of $On August 24, 2016, Ms*** contacted T-Mobile and placed a Handset Exchange for her LG T-Mobile provides customers with a one-year Limited Warranty on new handsets purchased from T-Mobile or T-Mobile authorized dealersDuring the Limited Warranty period, T-Mobile will provide a replacement handset of the same or equivalent modelPlease note that due to low inventory on flip phones, we provided Ms*** with a later like new LG model handsetOn December 13, 2016, Ms*** canceled her account and T-Mobile applied a courtesy credit of $for services not renderedAs of February 5, 2017, Ms***’s account remains canceled with a zero balanceIn an effort to amicably resolve this matter, on February 5, 2017, T-Mobile sent Ms*** a prepaid refund card of $to the address on her correspondenceWe ask that Ms*** please allow seven to ten business days for mailingMs*** accepted this as a resolutionT-Mobile regrets any inconvenience to Ms*** and her parents regarding this matter and we hope to serve them again in the futureBased on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***Very truly yours, T-MOBILE USA, INCLigia M*** Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

September 1,
FILED ELECTRONICALLY
Bureau Service
Revdex.com of
Alaska, Oregon & Western Washington
Station Drive, Ste
DuPont, WA
Re: *** ***
Your File No***
T-Mobile Account No***
To Whom It May
Concern:
T-Mobile USA, Inc(“T-Mobile”) is in receipt of your correspondence dated August 31, 2017, regarding the above-referenced account
T-Mobile regrets to hear of Ms***’s concerns regarding the accountT-Mobile records reflect that Ms*** activated her account on June 5, 2014, and that she cancelled her account on October 13, 2014, when she ported her mobile number ending in *** to another wireless carrierUpon investigation, T-Mobile was unable to substantiate Ms***’s allegation of fraud as the address in which billing statements were mailed on the account match her current address and the mobile number on the account matches her current mobile numberIt is important to note that T-Mobile records do not reflect that Ms*** contacted us at any time to report the account as fraud
Upon speaking with Ms***, she acknowledged the account was her own, however, she disputed the international charges billed to the accountT-Mobile records confirm that all international charges billed to the account originated from Ms***’s mobile number ending in ***As such, it is T-Mobile’s position that the final balance of $is valid and owedAdditionally, we have mailed copies of Ms***’s billing statements to her at her request
After T-Mobile was unable to collect on the outstanding balance, the account was referred to a third-party collection agency and is currently with Enhanced Resource Centers (“ERC”)Ms*** may contact ERC at 800-501-to discuss payment optionsWe regret any inconvenience to Ms***
Based on the foregoing, we respectfully request that this complaint against T-Mobile be closed
Thank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at 877-290-ext***
Very truly yours,
T-MOBILE USA, INC
David T***
Executive Response

Revdex.com:I have reviewed the response made by the business in
reference to complaint ID ***, and find that thisresolution is satisfactory to meSincerely, *** ***

August 11, FILED ELECTRONICALLY Bureau Service Revdex.com of Alaska, Oregon & Western Washington Station Drive, SteDuPont, WA Re: *** *** Your File No*** T-Mobile Account No*** To Whom It May Concern: T-Mobile USA, Inc(“T-Mobile”) is in
receipt of your correspondence dated August 5, 2015, regarding the above-referenced accountT-Mobile is pleased to report Ms*** concerns have been resolved to her satisfactionT-Mobile records indicate that on April 13, 2014, Ms*** qualified for and took advantage of our Equipment Installment Plan (“EIP”) offering with the purchase of a Samsung Galaxy SEIP is a payment option that allows eligible customers to purchase handsets by making a down payment at the time of purchase and agreeing to pay the remaining balance in installmentsAccordingly, Ms*** was asked to make a down payment in the amount of $and agree to a series of monthly installments in the amount of $All customers who choose to use the EIP option to pay for their equipment are required to enter into a month financing agreement signed at the time of the purchaseAlthough this month financing agreement is required and the installments are added to each monthly billing statement, customers may choose to pay off their EIP balance at any time by making incremental additional payments or a single payment for the total balancePlease note that any additional payments reduce the length of time it will take to pay the entire balance, but will not reduce the amount of any future regular monthly EIP paymentsUpon Ms*** handset purchase on April 13, 2014, for mobile number ending in ***, she elected to add JUMP! The JUMP! feature provides customers all the coverage offered by our Premium Handset Protection bundle (PHP) which includes the handset insurance and extended warranty, Mobile Security with Lookout, plus the benefit of traditheir current device financed through an Equipment Installment Plan (EIP) for a credit of the remaining EIP balance dueIt is important to note that the PHP is offered through *** which is a third party companyWe regret any issues Ms*** experienced while upgrading her device with the JUMP! featureIt is important to note that not all locations are able to directly accept tradevicesSome locations, like the one at which Ms*** processed her upgrade, require that the customer mail the JUMP! upgrade eligible device being tradto a return centerIn these instances, the retail representative inspects the device and provides information as to the amount of the potential travalue of the device based upon its condition at the time of inspectionThe customer is then presented with the terms and conditions of the trade-in, and if the customer is agreeable, the retail location then provides a mailing label and shipping envelope for the device, which must be returned within days in the same condition as when presented for inspectionCustomers are able to receive their upgraded device on EIP while the trais being processedOnce received, it is again inspected and if found to be in acceptable condition, the EIP for the device is credited in an amount up to one-half of the original retail cost and, if applicable, any additional value for the received device is added as a credit to the account balanceT-Mobile records confirm that the tradevice was not received at the tracenter; as such the tracredit was not issued to the accountMs*** remains responsible for her initial EIP for the Samsung Galaxy Sdevice, as well as the EIP entered into on April 17, 2015, for the new Samsung Galaxy SEdge deviceHowever as a courtesy and in an effort to amicably resolve this matter on July 23, and August 4, 2015, T-Mobile applied a credits totaling $which is equal to the trade in value offered at the time of the above mentioned handset purchase resulting in the payoff of the Samsung Galaxy SEIP balance of $which will be reflected on the next billing statement dated August 8, Mr*** account has a balance of $that was due on July 28, 2015, for services from July 8, to August 7, As an additional courtesy to Ms***, T-Mobile offered to suspend collection activity on her account through August 14, 2015, after which time the account would resume regular collection activity and any outstanding balance left unpaid may result in interruption of service or account cancellationT-Mobile regrets any inconvenience to Ms***Based on the foregoing, we respectfully request that this complaint against T-Mobile be closedThank you for bringing this matter to our attentionShould you have any further questions, please feel free to contact me at *** *** *** Very truly yours, T-MOBILE USA, INCLizette C*** Executive Response