Taco Bell

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

These guys are the absolute rudest company I have ever seen. Left me and my kids stranded and then proceeded to mock and make fun of the situation we were in. Worst customer service. DON'T EVER USE THIS COMPANY!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted]
Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The customer was sent three $5 gift cards. 
Thanks,
[redacted]

The difference was refunded to customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action...

and, if it does, will consider this complaint resolved.  Thank you very much for getting back to me although I'm not going to turn down a couple gift cards I do want to make one thing clear that the intent of the complaint was not to get anything free from you I don't mind paying for the food the trouble is you don't have the food at this restaurant that's the part they get so frustrated  Believe me I'm going to be a Very happy and loyal customer if this particular restaurant can just get their act together and have the basic breakfast items during breakfast We are talking about sausage this is the main component to your breakfast menu  you would think that by now they know how much they need to order  it's not like you just started serving breakfast last week anyway again thank you for the gift cards I appreciate that thank you for getting back to me have a good day 
Regards,
[redacted]

Hospitality Restaurant Group is in receipt of your letter dated March 22' 2017, as well as Mr.[redacted]'s letter of complaint with regarding his recent visit to our Taco Bell located in Yorkville,New York and address his concerns below.Mr. [redacted] has a long history of complaints with the Hospitality...

Restaurant Group, going as farback as 2008. In addition, Mr. [redacted] was previously employed by Hospitality Restaurant Group.His complaints range anywhere from an item not being properly wrapped, to having too muchsauce in his meal and even that there were not enough paper towels in the bathroom. We takeevery complaint seriously and respond to each complaint. Each complaint was addressed witheither with a replacement meal, another free meal or a refund.Mr. [redacted]'s complaints have been addressed by either the Restaurant General Manager, the AreaCoach, or Kathy [redacted], District Manager. Please note that Mr. [redacted] has made intimidatingand inappropriate remarks to Ms. [redacted] including such statements "I know who you arebecause I see you in the stores. I've watched you working in Yorkville and Utica." Mr. [redacted]demanded that Ms. [redacted] not call him from the business telephone line in the restaurant butrather she use her personal cell phone to call him. Such statements and behavior are whollyinappropriate and border on harassment.To address Mr. [redacted]'s food complaint directly, Triple Double Crunchwraps are made followingspecific guidelines which dictate a specific weight of ingredients for each Crunchwrap. Thepreparation of the Triple Double Crunchwrap, as well as all other products, are regularly andrandomly inspected to ensure proper preparation as well as proper volume of the product. TacoBell strives to make each menu item appear as promoted.Hospitality Restaurant Group issued a refund to Mr. [redacted]. Additionally, we remain willing toreplace Mr. [redacted]'s order and kindly request that he refrain from intimidating and inappropriatebehavior.Should you have any questions or concerns, please do not hesitate to contact me.Sincerely,Wahid [redacted]Partner/ VP of Operations

We apologize for how this situation was handled.  Even though we would not combine two promotions on the same item, we should have evaluated the promotion that [redacted] brought to our attention on the mattress only. [redacted] was aware that we would not have been able to include the $1200.00...

worth of merchandise along with the price match, but we did not give her that option and we should have.  [redacted] was credited back the full amount yesterday.

We've followed up with our team members and have attempted to satisfy this customer through every means possible. We feel we have done all we can to assist this customer in a reasonable fashion.

Adam Bird [redacted] will take your money and run. Do not trust or hire him.

We have contacted the customer and resolved the issues she brought to our attention.

Towed my car in a lot with other untouched cars. Was unaware that I wasn't to park there. My car had two children's car seats inside. When I found my car missing I was left in the parking lot sitting in the rocks crying with to babies, one of which was hysterically crying because I was upset and crying, no food no diapers and no blankets. The company did not care. The sun was setting and we were there in the dark. Two babies and myself cold in the dark with no help or care from the company. In fact, the driver of the company laughed at me.

On Tue, Dec 23, 2014 at 4:22 PM, [redacted] wrote:[redacted], Colders ended up calling me 12.22.14 saying that the couch was in.  I told them I wanted to check out the couch set first.  I went there and the hole was fixed.  However, I still was not...

satisfied of the discount off ($150) and I stated I would like to talk to someone else to reconsider the $150 off they were going to give me. I wasn't asking even half off.   [redacted] (store manager) was not there so I asked for someone else. I had to go to work so I couldn't wait for the answer that [redacted] was to give me after he talked to [redacted].  He then called me back saying the best that he could do was $200 or a full refund.  I said yes, thats all I wanted in the first place, options!  I ended up taking the full refund which I had wanted that option in the first place.  They ended up crediting the money back to my credit card company.  I just wanted to so say thank you for sending the email out and helping me with this situation.  Unfortunately, I had to go to these extents and get others involved for my situation to be handled the right way.  It took a lot of time and contacts but I'm glad we both came to an agreement.  I may not have my couch for Christmas but I do not have to worry about this situation any longer or possible further problems in the future.  Happy Holidays and thanks again,[redacted]

Customer was sent $20.00 on 10/29/2015 to resolve the issue.

The customer service here is atrocious especially from the manager. I brought a salad. When I reached my house I began eating and noticed that there was no meat. I drove all the way to get a new salad. I told the manager that after taking a bite I noticed that there was not meat. He then responded "this looks like it's been eaten." He then went to a shelf and got a fork and started moving the salad around. I told him yes I was eating and I noticed there was no meat. He said he would make me a new salad. He did all of this with an attitude, When his worker brought me my new salad I told the manager an apology would be nice. He said I'm sorry but I gave you a salad after the other salad was halfway eaten. I told him that he made no sense. " What do you think I did ate all the meat then got in my car and drove 15 minutes back to get a new salad." He then responded that he was working the drive thru and saw how the salad was made. This manager has horrible customer service! I will never go here again!

Hello,  We contacted this customer on 11/10 & 11/13 regarding these issues and have agreed to send compensation by mail as a resolution.  Thank you, [redacted]

I had meant to delete that sentence regarding a request for reimbursement in its entirety. Could you please delete that sentence and submit?

Pure-Line Plumbing quickly took care of my problem. [redacted] was knowledgable and very mannerly. I couldn't ask for a better solution. I will definitely use Pure-Line for all my future plumbing needs and recommend them to anyone who needs a plumber.

Hello,  We spoke to this customer on 12/8 on [redacted] and agreed to contact the restaurant as well as send [redacted]  Thank you,  [redacted]