Taco Bell

We have spoken with this customer twice. Both times, he was unsatisfied with what we were able to offer him. We have made every attempt possible to please this customer. There are no further options available to us to satisfy his concern.

Hi,
We talked to the customer. She accepted a gift certificate. 
Best,
[redacted]

Hello, We made contact with the customer. His $40 in gift cards were mailed out on 2/13. We also provided him with $20 in coupons for the inconvenience. Thank you, [redacted]

Hello,  We spoke to this customer on 12/1 and agreed to send compensation by mail.  Thank you,  [redacted]

We are very sorry to hear that customers complaints haven't been resolved to her satisfaction.At this point we  can say that 2 different upholsterers evaluated customer's complaint that all her furniturewas leaning to one side.In both cases the work orders they generated made no mention of...

attempted or suggested repairs while they were at customers home.In addition neither tech indicated that parts were needed to resolve the customer's complaint.Although both techs have a great deal of experience, in a effort to resolve this matter, we called her today and suggested that we returnthe 1 piece of furniture customer felt leaned the most to our on site upholstery shop for further evaluation.Once returned to the store its our intent to have a third tech look at the piece to determine why the customer feels that furniture is defective.When we called to schedule the pick up of her furniture (at no charge to her) she replied that she wanted to speak to the people around herthat were helping her work through this matter before she agrees.She agreed to call customer service at ###-###-#### to let us know if she would agree to the third evaluation on Monday November 3.It is our hope that she agree to this step so that we can all be sure this service issue is being evaluated accurately.

on the date I wrote the complaint my wife went into taco bell to have a food reimbursement the manager jonathan refused to honor the coupon because he said the mgr. who wrote the coupon, no longer worked there, make note the coupon states never expires, so my wife came and got me the mgr. and a...

cashier(male) got verbally aggressive with me and I asked for them to return my coupon they both refused and jonathan told the cashier to tear it up. I did indeed cursed at them when this happened and they both threatened to do bodily harm to me, I immediatedly came home called taco bell to speak with someone else in authority and jonathan answered the phone and hung up once I asked to speak to his superior. I file this complaint and the next day I went back to the store in the morning and talked with that manager and explained what happened.

We were able to reach the customer and resolve this issue. Customer was satisfied with the resolution.

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We contacted the customer and resolved the incident with a gift certificate. 
 
Thank you,
[redacted]

We received this complaint and I respond to her complaint by taking down her info on the issue and sending it to our insurance company Argonaut. She had contacted me regarding the issue and said she
hadn't heard anything from the insurance company so I called Argonaut and they told me that they had tried to call her but she didn't answer and that they either left a message or were unable to leave a
message for whatever reason. After that everything is out of my hands and in the control of the insurance company. This is the only complaint of any kind I have received about food poisoning in the 7 months 
that I have been running this restaurant so it is hard for me to think that there was anything wrong on our end that her son was the only one who got sick from our food. It is just as likely that if her son worked 
at Texas Roadhouse that he could have eaten some food there and gotten sick from that. The only thing that I know for sure is she was the only complaint that I got on that evening and the likelihood that her son 
got sick from our food is unlikely. I dont really know what she means by blaming the customers but if an issue had arisen with multiple customers I would have gone further to accommodate the guest but I don't want 
to accept blame for something that wasn't necessarily our fault. 
 
Thank You for your time.
 
Sincerely,
 
[redacted]

We have spoken to this customer and have resolved this issue.

[redacted]
[redacted]
 
I spoke to the customer and they received the refund about a month ago. Customer Happy!

Hello,  A refund of $9.06 was submitted to the customer's bank originally on 1/4/2018 which was declined due to incorrect transaction information. This information was corrected and a refund of $9.06 was submitted again which was approved on 1/31/2018.  Thank...

you, [redacted]

Hi,
The restaurant resolved this incident by offering the customer gift cards. 
Thanks,
[redacted]

location listed
Taco Bell - Corporate2114 N. GallowayMesquiteTX, 751508008226235%3

One of my managers had offered a refund back to her card and she didn’t want to drive up here.  The only way we could refund her money, is if we had the card here to refund or if she gave her card number over the phone, and she didn’t want to do either.  We don’t know how else we can do...

this for her.

Sneaky. We called and requested they come out for an estimate for a big tub/shower job and they set the appointment. We were about to hang up and then they curiously asked for our billing address. Odd. When we asked why, they said there was going to be a $100 charge just for an estimate. They apparently were not even going to tell us this until after they arrived? I immediately cancelled the appointment. This is not the right way to treat a potential customer. Communicate all charges clearly upfront, not as a surprise upon arrival.

Hello,We contacted the customer and were able to resolve the issue by sending the customer coupons for $10. Thank you,[redacted]

Business states that they apologize for the unfortunate experience the customer had. Due to the delay in response to the situation along with the poor customer service at the time of the incident, business is willing to refund the whole amount of the whole order. In addition business would like a second chance in getting her order right at no cost to her. Business will directly contact customer to set up possible appointment time.Best Regards, [redacted]Assistant Manager

We received this complaint and I responded to her complaint by
taking down her info on the issue and sending it to our insurance company
Argonaut.  She had contacted me regarding
the issue and said she hadn't heard anything from the insurance company so I
called Argonaut and they told me that they had tried to call her but she didn't
answer and that they either left a message or were unable to leave a message
for whatever reason.  After that
everything is out of my hands and in the control of the insurance company.  This is the only complaint of any kind I have
received about food poisoning in  the 7
months that I have been running this restaurant so it is hard for me to think
that there was anything wrong on our end that her son was the only one who got
sick from our food.  It is just as likely
that if her son worked at Texas Roadhouse that he could have eaten some food
there and gotten sick from that.  The
only thing that I know for sure is she was the only complaint that I got on
that evening and the likelihood that her son got sick from our food is
unlikely.  I don't really know what she
means by blaming the customers but if an issue had arisen with multiple
customers I would have gone further to accommodate the guest but I don't want
to accept blame for something that wasn't necessarily our fault.  Thank You for your time.
Sincerely:
[redacted]