Tanga.com

Incredibly slow delivery and poor customer service. Looks like they are taking orders and then ordering items from China. It has been almost 3 weeks since the order was placed and all they did is sent me a fake tracking # (after I complained).

Complaint was answered with 8 automated e-mails, then 2 days later, they pretended like it's all good and notified me that item has left facility. The problem is status doesn't change for a week (as of now) and I bet it's nowhere near actual shipping.

The do warn that it's going to take 10 business days to ship the item, but 3 weeks? Price makes no sense, unless you can wait a very long time.

On 10/20/14 I ordered a shirt I found online. After 17 days no tracking number or order number was sent to me via email. My credit card was charged. After 17 days I decided to email Tanga to see where my order was. Ricky decided to email me back asking if I would like to wait or cancel my order. I decided to wait. After another couple weeks my credit card was reimbursed (even though I didn't ask to cancel) they did anyway. Why did they even bother to ask? No follow up email, no apology, nothing. Very dissatisfied.

Review: I purchased 4 Tshirts. I returned 3 of them. I received a refund for only 1 of the Tshirts. Continued to email them 3 times over the course of 3 weeks. Still no response. Each Tshirt cost $4Desired Settlement: I should receive $8 refund for the extra 2 Tshirts not refunded.

Business

Response:

Customer was refunded for items and responded to as of 8/5/2014

Review: I ordered my items on October 29, 2013. I am still waiting for my order to be shipped. In the shipping details it says allow up to 10 days for items to ship from the warehouse. My order still shows processing. I have contacted the company 3 times of this matter. I was given 2 different excuses. I am still waiting on the 3rd response.

This isn't my first issue with this company. In September I placed an order of 2 items, both were junk! I had a protector screen for my iPhone 5 and it broke causing my screen to crack. The charge cord I bought also broke. They asked for all kinds of information and photos of my phone and the protector which I provided. I also sent the invoice for the replacement screen. But all I was offered only a small gift card for the trouble of the screen.

It cost me $150 to replace the screen on my phone.Desired Settlement: I would like to get my items delivered ASAP! And for my previous order I want a reimbursed for my screen replacement.

Business

Response:

Hello,

The latest status on order [redacted] is that it is backordered but should be shipping out this week. For order [redacted] you were issued a refund of $5.48 for the defective cord and a gift certificate of $10.98 for the screen protector which you used on your most recent order. As for the broken phone, we are not liable for any damages to your phone. As a merchant who sells goods, we are not responsible for said products abilities to protect and their claims. For information on receiving compensation for your broken phone please contact the manufacturer of the screen protector.

Thanks,

Tanga Customer Service

Review: On 11/1/13 , I placed an order on line from this seller. the delivery was from 5 up to 10 business days. On the 11/9/13, I checked on the status of my order and it has not even been processed. I contacted the company via email inquiring "where is my stuff" this is how they have listed. I stated what I had discovered about my order. I was told in a a reply to my email, they were not aware of this situation and they would contact the warehouse but it would be at least 3 or 4 days before they would get back to them. After the time had passed did not hear from the company. On 11/12/13 I contacted the company again requesting a refund and that I no longer interested in the merchandise. I was denied based on "your order has already been exported to the warehouse for fulfillment" To day, 11/13/13, I checked again on the status of my order and nothing has been completed. It cannot be traced because there is nothing to track. I finally filed a complaint with PayPal through their resolution dept because the money to this company was submitted by PayPal. At this point in time I am out of $30.92 and nothing to show for it. Their promise" If you have a problem with your order, we'll do everything we can to make it right" That is a promise not keptDesired Settlement: They had the responsibility to make good on their promise, They had the responsibility to me as a customer to to process and ship my order within the time frame stated. To satisfy me as a buyer of their merchandise to exhibit good business practice and sense, refund my money when requested because they are the ones who dropped the ball. Not only that, it shows they are honest and caring people. "The customer is always right"

Business

Response:

Your order has shipped:

https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=[redacted]

Take care,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Carolyn Johnson

Review: I purchased a wireless keyboard from tanga.com on June 4th for $9.99. Tanga has charged from my credit card. But even after 20 days they haven't shipped out my order. I tried to contact with the customer service. I wrote 4 emails but they only replied one and then never reply again.Desired Settlement: I want tanga to ship out the order as soon as possible.

Business

Response:

Customer requested that we send out item. Unfortunately, we no longer have the item in stock.

We can refund the full 9.99 that was paid to either a CC number, or [redacted] email address. As the order is over a year old, we will need that information in order to process the refund.

We can also issue a gift certificate for 15.00$ if they would prefer.

Review: The following was order #[redacted]

Placed on Dec. 26, 2013

I found [redacted] because I was looking to buy a neoprene face mask. They had a decent price for it.

As I was reading the description it stated:

"SHIPPING: $2.99 for the 1st item, $0 for any addition items in the sale"

That means, if I buy anything else its free shipping.

So I started to look around and ended up finding a bunch of other stuff.

With 2 kids getting ready for bed I clicked pay now and shut the computer off.

The next morning I realized they had charged me $14.xx for shipping!

I sent them messages (3 separate occasions) and every time I explained

what I had saw and that I wanted that money refunded.

It seemed like they never read the messages, they would reply:

-looks like its almost to your door along with the shipping info.

-we don't have any coupon codes at this time

-it was delivered today…

NOTHING in my messages said anything about that.

Also… same order… [redacted]4 of the items I bought were CLEARLY mislabeled and misleading… it was called a Childrens learning tablet…

it turned out to be a [redacted], directly from China, the front right corner said for 18m+… on the bottom left corner it stated

not suitable for children under 4. It was in no way shape or form a tablet. it was pretty much a flashlight with a sticker on it.Desired Settlement: I would like a full refund of the shipping charges I was charged, minus the $2.99 that it should have been in the first place.

AND I want a FULL refund on the "learning tablets"

Business

Response:

Customer was given refund:

Refund given on 2014-01-07 for $13.46 by Tori.

Internal Note: customer thought that "$2.99 for 1st item, $0 for any additional item within this sale" meant for the whole order...

Reason: publishing error.

$1.50 Smiley Face Neoprene Full Face Mask

$5.98 Children's Learning Tablet with Lights & Sounds Pink

$5.98 Children's Learning Tablet with Lights & Sounds Blue

If customer is still not satisfied, we would be more than happy to offer a gift certificate of 15.00$

Review: I placed an order on November 15th 2015 of two purses, the artist created a pre shipment label and customer service said my order was almost ready to be shipped. Early December I received an email saying my order was cancelled and I would be refunded my money. This was my first red flag with the "company." I was then told over and over again I would receive my money back in my paypal account. It is now Mid January and have yet to see my $65!!! This is fraud. They said 7 days max to see my money and it's been a month! I have all the emails for proof!! If I do not get my money by February (3 months after I placed the order which is ridiculous) I will be taking the next action that is necessary!!!!Desired Settlement: All I want is my money back. I am so frustrated and disappointed with this company that I will NEVER make another purchase and I my reviews will show my awful experience.

I just want you guys to know you have the most amazing customer service ever, I can tell you, with all things being handled by computers, what a pleasant experience to talk to real people who sell, live and earn their money in the U.S. Kudos you have me and a lot of my friends,family and facebook followers now as customers. I plan on talking about your site as often as I can. You guys deserve it

I LOVE TANGA!! I've ordered several different items at several different times and have had nothing but good experiences with them. I actually wrote to them once to ask them if I could use a coupon code that was for $5 off of a $25 order, and my order only came to $23.99. Tanga[redacted] gladly took care of everything for me! Customer service ROCKS!! They are an awesome little company with pretty awesome employees too!

Oh! They also have the best price for the items that they offer! usually the items will appear on several "deal" sites at the same time and Tanga ALWAYS has the best price!

I have been a customer of Tanga's for about a year and have placed several online orders for various merchandise, apparel, etc. Navigating the website is extremely easy, aesthetically pleasing, bright, cheery, and the transaction are always quick and accurate! I have called and email customer support with questions, inquiries, and have always gotten quick helpful friendly accommodating responses and have had my issues resolved to my utmost satisfaction! I love shopping with Tanga, the products are very high quality and the prices are unbeatable! I will continue to be a Tanga customer! thank you very much!

Excellent service and quick turnaround. I recommend to friends.

RI was surprised at how quickly the items I ordered arrived. It's an easy website to navigate and will definitely shop here again.

Very Satisfied.

I have ordered twice from Tanga.com and both times the shipments were prompt and no hassle of any kind.I would recommend Tanga to anyone shopping the internet.

Easy Website with quick deliveries. Great prices never had any issues with products or services.

This company is family owned and does not handle business in a timely manner! I purchased a necklace for my daughter in March but, still hhasn't received it. It is now July & I still haven't received my money nor my merchandice after tons of e-mails, phone calls & leaving messages!!! #BADDDD SERVICE!!!!

During my online Christmas browsing I cam across Tanga.com. What caught my eye was that they had some really great items at really great sales prices. At first I thought it was too good to be true but I was shopping on a budget and wanted to get something nice for my wife. Tanga.com is currently advertising a Pearl Bracelet with Swarovski Elements; Featuring 4 beautiful rows of 4mm cultured freshwater pearls, this bracelet is made with Swarosvki Elements. Features a stretch fit design.
•4mm in Size
•Stretchfit
•Made with Swarovski Elements
Its advertised as $100 on sale for $9.99, a 90% discount. The item I received is a cheap, plastic, knockoff made in China with no Swarovski Elements in it. The item itself is not even worth a dollar and is something you would find in a children's toy quarter machine. Tanga.com is falsely advertising this product. There are no pearls on this product but instead white, plastic beads. I will never buy from this site ever again and tell others not to.

Review: I placed an order on 11/28. I received confirmation that the order was placed, but no tracking information or shipping confirmation has been sent. It is beyond the 10 days they indicated. I have emailed them 3 times in the last several days and attempted to call and get no response other than an automated email reply that says they will try to respond in 24 hours.Desired Settlement: I would like my purchase refunded since the product has not been delivered and I can get no response from the company.

Business

Response:

Customer received a refund for both shirts on 12-23-2013

Review: On December 7th, 2013 I placed an order of various items from [redacted]. I received all items, except 1 ( They arrived 1 at a time within a months time frame) with the exception of the one item. The [redacted] Graphing Calculator. Over the last two weeks I have repeatedly sent several, almost a dozen request and voice mails messages inquiring where my product was and I have had no response to this issue. My order number is #[redacted]Desired Settlement: At this time I will be happy with a full refund to my credit card

Business

Response:

I have made a refund for the missing calculator as of Jan 17 2014.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

My case has been closed, however, I received my credit card statement and Tanga only refunded me a partial amount of $19.35. The actual amount was $29.99.

Review: I bought 4 belts in www.tanga.com but when I received them I found out that they sent the wrong goods and broken goods. But the Tanga Customer Service don't want to settle for this problem,they blame me for not contact them in 30 days.

This is some information:

Order No. : #[redacted]

Order Date: Feb 27 2014 contains : 1 x 2-Pack [redacted] Reversible Plaque Belt and 1 x 2-Pack 4-in-1 [redacted] Leather Reversible Belt

Date when they send the goods: March 5 & March 6

Date when a company offer transportation signed for me:March 12 & March 14

Date when I got my goods myself:April 28

The contact with Tanga Customer Service:Five E-mails about wrong goods(right:2*2belts;wrong:1*4belts)and one broken belts,but they ignored by the reason of "30 day warranty period".

What I confused:

1.Cost me double shipping and use more than one week to prepare for shipping?

2.Send the wrong goods and push the Responsibility away just because the 30 day warranty period?

3.Send the broken goods and push the Responsibility away just because the 30 day warranty period?

Hope you sweet guys to help me with this.I hope everything with you is fine.Desired Settlement: I want a refund.As I paid by a Credit Card,I want money be back to my Credit Card.

Business

Response:

Customer ordered Feb 27, 2014 04:33 PM. Unfortunately this item is sold out, and is well over our 30 day return policy. We need the customer to get back to us within the 30 days (after delivery) and we would love to assist.

At this point, we can offer a coupon code for the inconvenience, or a partial gift certificate for the items.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Hi,there.