Tanga.com

Review: I ordered my items on October 29, 2013. I am still waiting for my order to be shipped. In the shipping details it says allow up to 10 days for items to ship from the warehouse. My order still shows processing. I have contacted the company 3 times of this matter. I was given 2 different excuses. I am still waiting on the 3rd response.

This isn't my first issue with this company. In September I placed an order of 2 items, both were junk! I had a protector screen for my iPhone 5 and it broke causing my screen to crack. The charge cord I bought also broke. They asked for all kinds of information and photos of my phone and the protector which I provided. I also sent the invoice for the replacement screen. But all I was offered only a small gift card for the trouble of the screen.

It cost me $150 to replace the screen on my phone.Desired Settlement: I would like to get my items delivered ASAP! And for my previous order I want a reimbursed for my screen replacement.

Business

Response:

Hello,

The latest status on order [redacted] is that it is backordered but should be shipping out this week. For order [redacted] you were issued a refund of $5.48 for the defective cord and a gift certificate of $10.98 for the screen protector which you used on your most recent order. As for the broken phone, we are not liable for any damages to your phone. As a merchant who sells goods, we are not responsible for said products abilities to protect and their claims. For information on receiving compensation for your broken phone please contact the manufacturer of the screen protector.

Thanks,

Tanga Customer Service

Fast, efficient service. And, they doubled my order at no charge!

Since I found this great site Tanga it's been awesome!! I'm telling all my friends!!

I have had good experiences buying from this company.

Review: I purchased 4 Tshirts. I returned 3 of them. I received a refund for only 1 of the Tshirts. Continued to email them 3 times over the course of 3 weeks. Still no response. Each Tshirt cost $4Desired Settlement: I should receive $8 refund for the extra 2 Tshirts not refunded.

Business

Response:

Customer was refunded for items and responded to as of 8/5/2014

Review: I placed an order on November 15th 2015 of two purses, the artist created a pre shipment label and customer service said my order was almost ready to be shipped. Early December I received an email saying my order was cancelled and I would be refunded my money. This was my first red flag with the "company." I was then told over and over again I would receive my money back in my paypal account. It is now Mid January and have yet to see my $65!!! This is fraud. They said 7 days max to see my money and it's been a month! I have all the emails for proof!! If I do not get my money by February (3 months after I placed the order which is ridiculous) I will be taking the next action that is necessary!!!!Desired Settlement: All I want is my money back. I am so frustrated and disappointed with this company that I will NEVER make another purchase and I my reviews will show my awful experience.

On 10/20/14 I ordered a shirt I found online. After 17 days no tracking number or order number was sent to me via email. My credit card was charged. After 17 days I decided to email Tanga to see where my order was. Ricky decided to email me back asking if I would like to wait or cancel my order. I decided to wait. After another couple weeks my credit card was reimbursed (even though I didn't ask to cancel) they did anyway. Why did they even bother to ask? No follow up email, no apology, nothing. Very dissatisfied.

This business has been great with my online orders. As they will tell you shipping isn't always the fastest but getting in touch with a customer service rep is an email away and they respond typically next day. I had an item that was defective and they refunded me immediately

Review: I bought an [redacted] from this website. No where on the site did it claim to be a manufacturer refurbished [redacted]. I have bought refurbished [redacted]s before but it was not advertised so I believed I was getting a new phone. After I received the [redacted] it was poorly packaged it did not have the orginal box, head phones, or charger cables. When buying a refurbished I phone in the past it is mandatory that the phone is sold with all the components that are OEM. On top of that the phone was scratched. Futhermore, the phone won't leave a chinese screen and I am unable to change it to english regardless of how hard I try.Desired Settlement: I would like a full refund as well as a gift card. I bought this [redacted] for my boyfriend for christmas and looked like crap.

THANKS

Business

Response:

On each product page the condition of our products will be listed. We have included a link to view the screen shot from the product page where it says Manufacturer Refurbished below the details tab. [redacted] Customer Service has already issued a prepaid return label for customer to return defective phone. Once the return has been received,refunds are issued within 5 business days.Gift certificate has been emailed to customer for inconvenience.

I have been a customer of Tanga's for about a year and have placed several online orders for various merchandise, apparel, etc. Navigating the website is extremely easy, aesthetically pleasing, bright, cheery, and the transaction are always quick and accurate! I have called and email customer support with questions, inquiries, and have always gotten quick helpful friendly accommodating responses and have had my issues resolved to my utmost satisfaction! I love shopping with Tanga, the products are very high quality and the prices are unbeatable! I will continue to be a Tanga customer! thank you very much!

I LOVE TANGA!! I've ordered several different items at several different times and have had nothing but good experiences with them. I actually wrote to them once to ask them if I could use a coupon code that was for $5 off of a $25 order, and my order only came to $23.99. Tanga[redacted] gladly took care of everything for me! Customer service ROCKS!! They are an awesome little company with pretty awesome employees too!

Oh! They also have the best price for the items that they offer! usually the items will appear on several "deal" sites at the same time and Tanga ALWAYS has the best price!

Review: On Oct 4 2013 at 3:04 I completed purchase #[redacted]. I did not receive my order and contacted customer support on November 5th 2013. On November 6th, 2013 I received a response that said:

------------------------------------------------

Tanga Customer Service, Nov 06 12:46 pm (PST):

Hello [redacted],

Thank you for contacting customer service. This was a promotional offer and was more of a gimick. We sent out coupon codes as a good will gesture and to be funny. Did you receive your code?

Thanks,

Tanga [redacted], Nov 05 01:48 pm (PST):

I have not received my order. It has been over 30 days. Please complete my order as promised.

Thank you!

-------------------------

I am unhappy that my order was not completed. Instead they gave me a coupon code? Why is this funny?Desired Settlement: Please send me the item I purchased.

Business

Response:

Hello,

Why would we sell a pile of manure for free? Think about it for a second. Does that make any rational sense? This was a marketing exercise used by our company to distribute gift certificates in a funny way.

Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I disagree with the Tanga [redacted]’s position. My order #[redacted] was not fulfilled and has been repeatedly referenced by Tanga [redacted] as a “gimmick” and a means to be “funny”. The bottom line, Tanga.com processed my order, collected my personal data and made me believe I had successfully completed a transaction. I now understand Tanga.com had no intention of ever full filling my order, that the offer to sell was blatant fraud in order to acquire personal information and push coupon codes for a marketing exercise. Tanga.com has committed fraud by the intention false representation of a matter of fact, by false or misleading allegation and by concealment of what should have been disclosed. Tanga.com intentionally deceived me so that I would provide my contact information solely for marketing purposes. Tanga.com characterizes this business practice as a “funny way”. Rather, the proper term is FRAUD!From the messages received from Tanga [redacted], it is clear Tanga has and never had any intention to uphold their side of the transaction. As consumer I am left with a broken promise and my personal information compromised. When I placed my order with Tanga.com I was given this promise: The Tanga Promise If you ever have problems with your order, we'll do everything we can to make it right. As a small company (15 of us total), we aim to treat you like family. We know we’re in business because of you.Tanga.com broke their promise and committed fraud.Regards,[redacted]

Business

Response:

Thank you for contacting us [redacted] and I am sorry that you didn't get a hold of me. Yes, you are more than welcome to inform him that all of his information has been removed from our system. With nearly 4000 orders for this "manure" his was the only one that complained. Please let me know if you have any other questions and I'll be glad to help out.Take care,[redacted]

I just want you guys to know you have the most amazing customer service ever, I can tell you, with all things being handled by computers, what a pleasant experience to talk to real people who sell, live and earn their money in the U.S. Kudos you have me and a lot of my friends,family and facebook followers now as customers. I plan on talking about your site as often as I can. You guys deserve it

Easy Website with quick deliveries. Great prices never had any issues with products or services.

Review: I ordered a bunch of items from this company on 12/14/2015 and received most of the order within a reasonable amount of time. I did not get Two of the products until

I contacted them and thought it was taken care of. I then got one of the around 1/14/2016. So I'm still missing one thing from my order. I have emailed them many times and get no response. I have tried calling but it goes straight to a voicemail and they will not call back. I tried to get what I ordered for a long time but at this point I would just love my money back. I have told them that in a email as well but no response. If you could help that would be great. Thanks.Desired Settlement: A refund would be great. But even if they sent me what I paid for I would be ok with that.

Business

Response:

Hi there, I'm so sorry about that! I can see that the item you ordered was lost in the mail! I've refunded you for the other missing item (one was refunded on January 26). Depending on your financial institution, funds can take 48 hours up to 7 business days to process. We're sorry for any trouble this caused, and do hope that you'll order from us again!

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 1[redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have ordered twice from Tanga.com and both times the shipments were prompt and no hassle of any kind.I would recommend Tanga to anyone shopping the internet.

RI was surprised at how quickly the items I ordered arrived. It's an easy website to navigate and will definitely shop here again.

Very Satisfied.

Review: I bought 4 belts in www.tanga.com but when I received them I found out that they sent the wrong goods and broken goods. But the Tanga Customer Service don't want to settle for this problem,they blame me for not contact them in 30 days.

This is some information:

Order No. : #[redacted]

Order Date: Feb 27 2014 contains : 1 x 2-Pack [redacted] Reversible Plaque Belt and 1 x 2-Pack 4-in-1 [redacted] Leather Reversible Belt

Date when they send the goods: March 5 & March 6

Date when a company offer transportation signed for me:March 12 & March 14

Date when I got my goods myself:April 28

The contact with Tanga Customer Service:Five E-mails about wrong goods(right:2*2belts;wrong:1*4belts)and one broken belts,but they ignored by the reason of "30 day warranty period".

What I confused:

1.Cost me double shipping and use more than one week to prepare for shipping?

2.Send the wrong goods and push the Responsibility away just because the 30 day warranty period?

3.Send the broken goods and push the Responsibility away just because the 30 day warranty period?

Hope you sweet guys to help me with this.I hope everything with you is fine.Desired Settlement: I want a refund.As I paid by a Credit Card,I want money be back to my Credit Card.

Business

Response:

Customer ordered Feb 27, 2014 04:33 PM. Unfortunately this item is sold out, and is well over our 30 day return policy. We need the customer to get back to us within the 30 days (after delivery) and we would love to assist.

At this point, we can offer a coupon code for the inconvenience, or a partial gift certificate for the items.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Hi,there.

Review: On December 7th, 2013 I placed an order of various items from [redacted]. I received all items, except 1 ( They arrived 1 at a time within a months time frame) with the exception of the one item. The [redacted] Graphing Calculator. Over the last two weeks I have repeatedly sent several, almost a dozen request and voice mails messages inquiring where my product was and I have had no response to this issue. My order number is #[redacted]Desired Settlement: At this time I will be happy with a full refund to my credit card

Business

Response:

I have made a refund for the missing calculator as of Jan 17 2014.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

My case has been closed, however, I received my credit card statement and Tanga only refunded me a partial amount of $19.35. The actual amount was $29.99.

Review: I placed an order on 11/28. I received confirmation that the order was placed, but no tracking information or shipping confirmation has been sent. It is beyond the 10 days they indicated. I have emailed them 3 times in the last several days and attempted to call and get no response other than an automated email reply that says they will try to respond in 24 hours.Desired Settlement: I would like my purchase refunded since the product has not been delivered and I can get no response from the company.

Business

Response:

Customer received a refund for both shirts on 12-23-2013