Tanga.com

Review: I ordered a bunch of items from this company on 12/14/2015 and received most of the order within a reasonable amount of time. I did not get Two of the products until

I contacted them and thought it was taken care of. I then got one of the around 1/14/2016. So I'm still missing one thing from my order. I have emailed them many times and get no response. I have tried calling but it goes straight to a voicemail and they will not call back. I tried to get what I ordered for a long time but at this point I would just love my money back. I have told them that in a email as well but no response. If you could help that would be great. Thanks.Desired Settlement: A refund would be great. But even if they sent me what I paid for I would be ok with that.

Business

Response:

Hi there, I'm so sorry about that! I can see that the item you ordered was lost in the mail! I've refunded you for the other missing item (one was refunded on January 26). Depending on your financial institution, funds can take 48 hours up to 7 business days to process. We're sorry for any trouble this caused, and do hope that you'll order from us again!

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 1[redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: On Oct 4 2013 at 3:04 I completed purchase #[redacted]. I did not receive my order and contacted customer support on November 5th 2013. On November 6th, 2013 I received a response that said:

------------------------------------------------

Tanga Customer Service, Nov 06 12:46 pm (PST):

Hello [redacted],

Thank you for contacting customer service. This was a promotional offer and was more of a gimick. We sent out coupon codes as a good will gesture and to be funny. Did you receive your code?

Thanks,

Tanga [redacted], Nov 05 01:48 pm (PST):

I have not received my order. It has been over 30 days. Please complete my order as promised.

Thank you!

-------------------------

I am unhappy that my order was not completed. Instead they gave me a coupon code? Why is this funny?Desired Settlement: Please send me the item I purchased.

Business

Response:

Hello,

Why would we sell a pile of manure for free? Think about it for a second. Does that make any rational sense? This was a marketing exercise used by our company to distribute gift certificates in a funny way.

Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I disagree with the Tanga [redacted]’s position. My order #[redacted] was not fulfilled and has been repeatedly referenced by Tanga [redacted] as a “gimmick” and a means to be “funny”. The bottom line, Tanga.com processed my order, collected my personal data and made me believe I had successfully completed a transaction. I now understand Tanga.com had no intention of ever full filling my order, that the offer to sell was blatant fraud in order to acquire personal information and push coupon codes for a marketing exercise. Tanga.com has committed fraud by the intention false representation of a matter of fact, by false or misleading allegation and by concealment of what should have been disclosed. Tanga.com intentionally deceived me so that I would provide my contact information solely for marketing purposes. Tanga.com characterizes this business practice as a “funny way”. Rather, the proper term is FRAUD!From the messages received from Tanga [redacted], it is clear Tanga has and never had any intention to uphold their side of the transaction. As consumer I am left with a broken promise and my personal information compromised. When I placed my order with Tanga.com I was given this promise: The Tanga Promise If you ever have problems with your order, we'll do everything we can to make it right. As a small company (15 of us total), we aim to treat you like family. We know we’re in business because of you.Tanga.com broke their promise and committed fraud.Regards,[redacted]

Business

Response:

Thank you for contacting us [redacted] and I am sorry that you didn't get a hold of me. Yes, you are more than welcome to inform him that all of his information has been removed from our system. With nearly 4000 orders for this "manure" his was the only one that complained. Please let me know if you have any other questions and I'll be glad to help out.Take care,[redacted]

Review: I bought an [redacted] from this website. No where on the site did it claim to be a manufacturer refurbished [redacted]. I have bought refurbished [redacted]s before but it was not advertised so I believed I was getting a new phone. After I received the [redacted] it was poorly packaged it did not have the orginal box, head phones, or charger cables. When buying a refurbished I phone in the past it is mandatory that the phone is sold with all the components that are OEM. On top of that the phone was scratched. Futhermore, the phone won't leave a chinese screen and I am unable to change it to english regardless of how hard I try.Desired Settlement: I would like a full refund as well as a gift card. I bought this [redacted] for my boyfriend for christmas and looked like crap.

THANKS

Business

Response:

On each product page the condition of our products will be listed. We have included a link to view the screen shot from the product page where it says Manufacturer Refurbished below the details tab. [redacted] Customer Service has already issued a prepaid return label for customer to return defective phone. Once the return has been received,refunds are issued within 5 business days.Gift certificate has been emailed to customer for inconvenience.

Great company that offers great products exactly as described at great prices. Wonderful customer service. I had a problem locating a package. They assisted me and offered to reship or refund me. Luckily, the package did arrive. I let them know so they could cancel my reshipment. The reshipment would have be short one item that was out of stock. They let me keep the refund for that one item for my inconvenience with the tracking. Cannot get better customer service than that. I will be buying from them again in the future.

I had a very positive experience with Tanga.com that I would like to share. I tried to place an order with a ten per cent off code. The code was not accepted after several tries. I emailed Tanga customer service about the problem. I received an automated reply that my email had been received and I would get a response to my email. Later that night I tried to place my order again with the 10 per cent off code and was successful.
The following day I received not just one but two emails from Tanga notifying me that they had credited my account with the 10 per cent off. I replied that I had ultimately been successful in placing my order using the code so that now I actually owed Tanga money!
The next day Tanga replied not to worry, it was "on them". I replied with a Thanks for not only the extra percentages off of my order, but for the prompt, friendly customer service. It goes a long way in keeping loyal customers.

I used Tanga.com twice and both times I was VERY SATISFIED with my purchases. I find myself looking online to see what is on sale, as the sales are great! I would recommend this site if you like quality things for not a lot of money.

I loved the first blouse so much & got so many compliments I ordered another in different color!

I ordered a [redacted] keyboard for [redacted] in mid-March. They finally shipped the keyboard ten days later and it arrived in good time. Problem was the keyboard was supposed to be "brand new" their words on the webpage. It came in a plain brown box, no documentation and clearly used. It had scuffs over the aluminized base and scratches on the hinges. Customer service was quick in sending a return address label and it has gone back the day after it arrived. I am convinced that they had sent the keyboard from a mega-return facility in Wallingford,, CT knowing that it was a returned item and only hoping that I would not notice that it was used. Deceitful.

Orders take longer than the 'norm' for processing. Upon emailing (2 times) an inquiry regarding my order sitting in a 'not packaged yet' status for a month, I have gotten no response. I have tried calling the company phone number in which I get a message that says that their mailbox is full and to please try again later.

Review: I bought a CASIO brand new calculator from tanga.com, when received it I found it even doesn't have a case.

So I emailed Tanga.com customer service.

For 1st time, I told them there is also not a manual, even it does not have a case(package), they said I should send a picture of product status, I sent it.

2nd time, they said in website, they doesn't say that it has a manual....

but in HP, it says , it a brand new one. I find it in shop, it has a transparent plastic case and manual, the batteries are not assembled in the calculator...

But they didn't give me any comments on these things.

On their opinion, if the accessories are not available on their HP, they can be removed from the products? and is this OK?Desired Settlement: 3 proposals

1. send all original remain parts in a regular product and explain why they were sent in this status. if it is not a new one, what the meaning of 'brand new' in their website?

2. send a all new one ASAP. then I return the one I bought, they pay the postage.

3. return it because it is not a new one, it lacks of a lot of accessories. and they refund it including the return postage.

and if they said it doesn't a manual, please add this comment on HP, change the 'brand new' to 'refurbish'.

Business

Response:

Refund made for full amount paid 1/24/2014. Customer may keep item on us. Item is currently sold out, however information has been passed to publishing department for page to be changed.

Review: On October 24, 2013 I placed an order with Tanga.com LLC for some t-shirts. I was informed that it could take 10 business days for delivery and I would be contacted with shipping information. On October 30 I contacted Tanga and asked where my shipping info was and if my shipment has been processed. They replied stating that my email confirmation would arrive between 11/4 and 11/8. On November 18 I contacted them again asking where my order was and email shipping confirmation. I emailed them again today November 27 after not getting a reply to my 11/18 email and informed them that I would be contacting the Revdex.com and my credit card company about possible fraud/scam.Desired Settlement: I would like them to give me an apology for not fulfilling their end of the transaction, acknowledge on their website this specific problem and to not advertise something they can't come through on. Also in the apology letter I want them to acknowledge that they let down an 8 year old boy who was counting on those t-shirts for his birthday.

Business

Response:

A full refund was issued on November 27, 2013 to the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I place an order on Tanga.com on October 28th and since then I have only received a part of the order. I have attempted to contact Tanga.com a number of times and no one has gotten back to me.I've send multiple emails and still no response. At this point I am out over $40 and they don't even care to respond. I've tried tracking the package, and the tracking number is inactive.Desired Settlement: I would like someone at the company to personally contact me regarding the status of the order and either ship my package or return my money.

Business

Response:

The headphones were refunded on November 22. The refund receipt is attached.

I've always had a stellar experience with Tanga. No complaints.

I've been dealing with tanga for some time now and I want to say they are GREAT! Excellent customer service, items are exact and if things aren't correct they don't fail to fix the situation in a professional and fast matter.

I placed an order on the 18 th of November , I would constantly check to see the status and it would say not shipped . Sent several emails called 15 times and I finally get an email on the 6th of December saying oh here is your tracking number, I checked the tracking number and it still shows as just a generated tracking number and not shipped I have asked them to refund money since it has not shipped and the lady told me NO we won't cancel it just wait until it ships then if you want you can send it back, really!!!!! Never shopping there again

I never received my order and Tanga never returned my calls or emails.

Quality of the product I ordered was terrible!

Ordered product on black Friday 11/27/15 (thought that was plenty of time for Christmas), their website states they will ship your product out in 5-10 days. So at the most they should have mailed my fryer out 12/7/15. When I checked the website about my order it showed it should arrive 12/17/15. I understood that with them being a small business, but it didn't show up on the 17th, I emailed them. I told them it had not arrived, they said there was an issue with the order, shipping, carriers, etc. Would have been nice somewhere in the 20 days since I had ordered the product to let me know of the issue. I may have had time to get one from somewhere else for Christmas.

I just received my fryer today. That is 36 days to get my product. I could have gotten it faster if I ordered from China. It was a Christmas present, do don't order from them of you are depending on something in a timely fashion. ( they also billed me right away)

Review: I ordered men's aviator sunglasses with blue lenses. The company sent me the wrong order not once but twice, then when I complained the second time about not receiving my order then simply, without explanation refunded my money and told me to keep the women's sunglasses they sent instead of the men's sunglasses I ordered.Desired Settlement: I want what I ordered, plain and simple

Business

Response:

Customer has been fully refunded as of 3/29

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The item I ordered was never delivered. They bait and switched me twice. Sending me a women's pair of sunglasses, not the [redacted] blue lens aviator I ordered. Instead of fulfilling the order Tanga abruptly and without warning refunded my money instead of granting me the item I ordered and without any explanation whatsoever. I did not ask for a refund nor did I ask for them to send me the wrong merchandise. I offered to return the item but still want the item I originally ordered.

Regards,

this is not a complaint. as a matter of fact this is the second good review I think ive written, I have fallen in love with this company. I had 3 christmas gifts left to buy and they referred me to another site to buy 2 gifts I couldn't find on theirs. Now I know they are probably related but it just felt customer service had my back. They helped with suggestions for gifts for age appropriate gifts and check out is a breeze.