Tanga.com

I ordered a set of sheets from Tanga a month ago. They have yet to be delivered and I am not even sure they have been processed. The website will not allow me to get a refund or cancel my order. The phone number they provided is not connected. I would not ever order from them as you give them your money and they never deliver their product.

Review: I ordered [redacted] magazine subscriptions, x 4 years on Feb 22, 2013 . At the time I had a current [redacted] Subscription, and I was told this would just extend my current subscription. However, when the subscription ended, I never received a renewal and the subscription did not extend. Tanga has my money, but they are not helping resolve this issue. the last correspondence they told me to call them. I do not have a phone number for them, and they do not post it on their website. anywhere that I can find.

This is almost a year from the time of my order. This is just bad business and dishonest. They need to make this right. The order number is as follows

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Thank you for shopping with us. As a small company (11 of us total), we aim to treat you like family. We know we’re in business because of you.

Order Summary

Order Date: February 22, 2013 | Order Number:[redacted] Description Total

4 x [redacted] Magazine Subscription $99.96

Subtotal: $99.96

Sales Tax: $0.00

Shipping: $0.00

Total Before Discounts $99.96

[redacted] Magazine Subscription Coupon ($21.00 off) ($84.00)

Total: $15.96

Delivery Information

Shipping Address: [redacted] You will receive the first issue of your magazine in 12-14 weeks. If you have not received your magazine after 14 weeks from the date of your order, please contact us and we will contact the publisher on your behalf. Sometimes you will get your magazines sooner than 10 weeks however as every publisher is different!

If you ordered a magazine that you already have a subscription for, the publisher will be adding on additional years to your subscription.

Thank you for shopping with us. As a small company (11 of us total), we aim to treat you like family. We know we’re in business because of you.

Order Summary

Order Date: February 22, 2013 | Order Number:[redacted] Description Total

4 x [redacted] Magazine Subscription $99.96

Subtotal: $99.96

Sales Tax: $0.00

Shipping: $0.00

Total Before Discounts $99.96

[redacted] Magazine Subscription Coupon ($21.00 off) ($84.00)

Total: $15.96

Delivery Information

Shipping Address: [redacted] You will receive the first issue of your magazine in 12-14 weeks. If you have not received your magazine after 14 weeks from the date of your order, please contact us and we will contact the publisher on your behalf. Sometimes you will get your magazines sooner than 10 weeks however as every publisher is different!

If you ordered a magazine that you already have a subscription for, the publisher will be adding on additional years to your subscription.Desired Settlement: I just want the subscription delivered. IF they are unable to do this. then I want a cash refund. I do not want store credit as I do not believe they are a honest business anymore, and I do not want to do business with them ever again. but my preference is to have them make right on the order, and get me my 4 years of readers digest magazines. That should be within their power to do . They should be able to contact the publisher and make this right. IF they are a real business.

Business

Response:

The information from the publisher’s website is listed below: Account Number [redacted] Account Status ACTIVE PREFERRED SUBSCRIBER Expire Issue APR 2018 Current Order Date Mar 18, 2014 Subscription Term 48 issues Last Payment Date Mar 18, 2014 Start Issue MAY 2014 Last Issue Mailed SEP 2014 From this information we can gather that the next issue the customer will receive is the September 2014 issue. The customer service phone number is 435-688-9595. If the customer has not received the September 2014 issue by mid-August please contact us and we will investigate the issu.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

This issue has been resolved, but not because the Revdex.com helped me. I continued to phone this company and email this company repeatedly until they finally listened to me, and I was able to reach a resolution with them myself. Finally I reached someone who was willing to re-issue the subscription that was never ever issued in the first place. While I appreciate that you assigned this issue a case number, in this instance, you actually were not of any assistance to me in this resolution.My teenage son now has his [redacted] to read, which is who the subscription was for all alongSincerely,[redacted]

Review: My shipment [redacted] was missing an item upon delivery on 12/21/13 and I contacted customer service to request a refund for the missing item, to which the company responded on 12/23/13 and then discontinued contact with me.

MISSING: 1 x Trophy Husband T-Shirt Size: XL NavyDesired Settlement: Refund for missing items in order# [redacted].

Business

Response:

Refund given on 2014-01-07 for $7.67 by [redacted]. Internal Note: . Reason: item never shipped.• $7.67 Trophy Husband T-Shirt XL Navy

Review: I have been trying to contact the business to report 3 fraudulent charges to my credit card.Desired Settlement: I need the businees to contact me immediately to reverse these charges and cancel the fraudulent orders before they ship.

Business

Response:

I have spoken with [redacted] on the phone about the orders. They were found and rejected before even shipping. Alerted customer that he immediately close his account with his bank. Order did not ever fully process on our end and was caught by our fraud system.

Review: They sold me a printer with ink! I have three identical printer from adaroma and bestbuy with similar price and they all come with ink. This is a really bad business.Desired Settlement: Get my money back. The product is useless junk.

Business

Response:

I do apologize for the confusion. As we stated on the product page, the ink will not be included. We were able to buy and sell these printers at such a great price for you! That did not include the ink that came with them originally as stated on the box you received unfortunately.If you have any further questions please let me know!Thank

Wonderful site, great team of people, excellent shipping time and charges. Best priced hot deals I could find anywhere. A+++++

I was new to this company, and I believe I saw them on[redacted]. I placed 2 different orders on the same day but only received a tracking email on one order. Tanga contacted me the next day with my tracking info on both orders and estimated delivery. I am thrilled with their customer service.

Good deals, top notch customer service and very friendly.

Great products and low prices. Love them.

I have had nothing but good results from all of my purchases from Tanga.com. The products are "as described" and always arrive in perfect condition. Their prices are great too. Definitely would recommend to my friends.

I texted Tanga with questions about one of their products and received instantaneous response. Braedyn did a great job of helping me with a product question... VERY quick and accurate. This is one of the several reasons I do business with Tanga. TANGA is a definate a++ company!

I been really happy with Tanga,nice items,good prices,on time shipping,good at keeping the customer notified,good sales,nice incentives for the customer,Very happy and pleased.

Do not use Tanga.com! They do not stand by their product, falsely advertise product, and the product do not last at all. When I contacted them to fix this issue, they were not willing to help me at all, said its past a 30 day warranty, even though the product they advertise to be TUNGSTEN was not.

I got a Tungsten ring, it dropped on the sink, and shattered! That is not a Tungsten material and they did not address the fact if it was or was not Tungsten they just said sorry we can't help you.

This is not a company to do business with.

I had ordered 2 men's rings from this site in early December. On December 23rd I pulled up my order just to check the status. Upon pulling up the tracking information, I had seen that per USPS tracking the package was scheduled to be delivered on 12/21. Since it was 12/23 and I hadn't received anything yet, I figured I'd email the Tanga team and try to find an explanation/solution. They obviously didn't read my email, as they sent back a generic "to track your order, follow these steps" email, based purely on the subject I had to choose for the email before submitting it. So I emailed them again. It took me 3 attempts before finally getting someone to READ my email and understand my concern. They offered to either re-ship the product or provide me a refund. I was really looking forward to the items, so I asked that they re-ship them. That was on December 23rd, and I never heard anything regarding confirmation of my request, so I had just assumed they were re-shipping it. Well, that'll teach me to assume.... On 12/31 I received 2 different emails from 2 different representatives telling me that the items on my order had been refunded. Okay? Soooooooo, were they refunded due to the hassle and still being sent? Or was the order cancelled all together? Long story short, I did a Google search for a contact number for this company and after finding one I called it over and over until someone answered. (Yes, I'm THAT annoying customer). "[redacted]" apologized for the lack of communication and advised me that my order was in fact cancelled due to the original package being "lost in transition" and the product now being out of stock. Convenient. And why didn't the initial representative who offered to re-ship the product check the stock of it before even bringing it up?? After hanging up with [redacted] after sharing my frustrations, I received an email for 20% off a future purchase. Right, because I want to deal with this nonsense again....

This company may be a small business with only 15 employees, but they really need to get their [redacted] together if they want to stick around.

"I ordered a Microsoft Surface tablet where in the description the unit was to come with the cover/keyboard (about $70 to purchase otherwise). When the unit arrived I was told they would ship a keyboard/ cover right out. I was fine with that so I uploaded all of my work data and did the updates. A week later I get an email saying the supplier made the error that they would not honer what the website described and what the customer service person said. They did offer a return but when I told them based on the first email it was to late for that, so they said hold on they would check with the supplier. after several emails (BTW I included my phone number but no one could bother to pick up the phone to correct the situation) I was told I could return the unit or have a $25 store credit for a $70 keyboard/ cover. The cost of the unit without the cover was $50 more than other sites but with the cover it was a good deal - if you actually received the cover. I also let the company that claims to be a small company and asks for the word spread on how great they are I placed 10+ orders in the last year, I guess this is how they treat a repeat customer."

Review: The first couple of orders I placed with Tanga were shipped in good order at good prices. Unfortunately, on the last order of 3 tee shirts, one item was cancelled as they were out of stock, one item shipped the incorrect size, and only one item was shipped correctly, but it took a long time to get here.

Contacted Tanga for return and credit on the misshipped item and they responded quickly with a return label. on November 5, 2014 I sent it back November 6 & they received it on the 13th. As of today (March 27, 2015) I have not received the refund to my credit card.

Have been in contact with them & because of the time lapse, they say they need my credit card numbers again, however, they have no secure way of getting them. The choices are: 1) e-mail the card info for all the internet to see, 2) call a phone where I can leave a voice mail with the card number for every employee or the janitor to hear, or 3) have someone at Tanga call me directly for the information. I chose the last option, however, the customer service person has called a couple of times when I haven't been able to answer the phone and have had to prod him by e-mail to call back; each time, the call either not going through or I was on another call. There is no number I can call to speak to anyone, only outgoing numbers or receiving voicemails.

They pride themselves on being a small company, and those are the ones I like to support and from whom we should receive the best service, however, Tanga falls very short in that area. The last message offered me a Tanga Credit, which I don't want, but which may have been their goal the whole time. Very disappointed in Tanga's performance on this small amount.

Since I posted this same information on an internet review site, Tanga has not made any further attempts to contact me. I guess this is their petty way to deal with negative reviews due to their lousy customer service.Desired Settlement: Since they have no secure way of getting my credit card number, I would like a check in refund. Failing that, I need someone to call me successfully to get the credit card information

Business

Response:

We will submit a full refund. Order is so old, we will need to do so manually. Customer can send CC number with expiration date, or a paypal email for the remaining 20.95$

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The company originally offered to refund the purchase price, however, as indicated in my complaint, they have no secure way to submit my credit card number, and I do not accept Paypal payment. They wanted me to e-mail or leave a voice mail of the credit card information, however, that's just an invitation to fraud.Since it has been so long, they can be assured that they were paid from my credit card and therefore should have no problem sending me a check. I'll even pay for the postage, which they can deduct from the payment.

Regards,

Business

Response:

We do not send out checks for refunds, as we do not accept checks for payment. We do not store any information that is sent to us nor is CC information stored on our website. If customer would prefer a phone call we can do that

Review: I already submitted a complaint to you regarding Tanga.com You asked me

to update you on the complaint. To date, Tanga.com has not refunded

my credit card for the charge of $19.96. They did send me out the

2 bracelets I ordered by USPS. I refused the package and returned

it back to the sender, Tanga. com so that I don't have to pay

shipping. I let Tanga.com know that if I have any charges from

this transaction I will dispute them with my credit card company.Desired Settlement: Refund of purchase and no shipping charges

Business

Response:

This order has been refunded this morning. Depending on your financial institution, funds can take 48 hours up to 7 business days to process.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I ordered product and only received a portion and was still charged for items not receivedDesired Settlement: delivery of order preferrably however I do not trust to receive a check unless cashiers check

Business

Response:

Not enough information has been provided by the customer to accurately solve this issue. We will need the order number or order date as well as the product name.

I love Tanga. As a mother of two teenagers, I need to save money wherever I can. I have purchased headphones, chargers, cables, face cleansers, and more. Everything has arrived quickly and as advertised. The prices were great and the people are wonderful. I can't wait to see what they have next.

Tanga has excellent customer service. I received a defective speaker and they responded in 24 hrs ( Sun to Mon) to my issue. A full refund was issued in minutes since they could not replace the item ( out of stock). They do care about their customers