Tanga.com

Review: Purchased approximately $100 worth of shirts in October and here it is after Christmas and they are still undelivered and the company is unresponsive. I have tried to contact the company on several occasions and have not received a response.Desired Settlement: I think the company should have a number posted to resolve complaints or otherwise respond electronically within a reasonable amount of time (even one week would be acceptable). If the company is unable to fulfill orders, customers should be notified immediately and given the option of a cancellation instead of being charged and then never receiving the shirts.

Business

Response:

Refund given on 2014-01-09 for $23.50 by [redacted]. Internal Note: holiday reship - missing 6 items from an OCTOBER order partial refund. Reason: delivered but missing.• $3.25 Do You Understand Binary? T-Shirt XXL Black• $2 If Life Gives You Melons, You May Be Dyslexic T-Shirt XL Black• $2.50 Despite The Look On My Face T-Shirt XL Black• $3.25 I Thought I Was Antisocial T-Shirt XXL Charcoal• $3 I'm Not Arguing T-Shirt XL Black• $3.25 Marriage Is A Relationship In Which One Person Is Always Right And The Other Is The Husband T-Shirt XXL Ash• $3 Please Don't Speak To Me While I'm Not Listening T-Shirt XL Ash• $3.25 It Must Be User Error T-Shirt XXL BlackIf Customer would like full refund, we will need full CC number, with expiration date for a manual refund of 70.30.

Review: I bought an [redacted] order number [redacted] for $84.99 and a light tungsten gold brushed size 7 for $9.99 on April 28th, 2015, from Tanga. I returned both items because the items were different from what I needed, more so there was a provision for refund. Both items were returned via USPS with tracking number [redacted] on 05/15/2015. Tanga's customer service sent me an email on May 28th, 2015, and told me to expect my refund within 7 business days. Up till nor I have not received my refund and my emails on this issue have been ignored.Desired Settlement: I need my refund as promised before purchase.

Business

Response:

Mr [redacted] was refunded for the returned iPhone on May 28th and I just refunded the ring.If he is willing to give the last 4 digits and expiration date of the credit card, I can get a statement from our payment system to prove he was refunded. Also, all of his emails to our support desk were answered within 3 days.

Love dealing with Tanga. I have been buying from them since they opened their doors. The fact that I still regularly buy from them shows how well they have dealt with me on every transaction. Always fair, always fun. I cannot rate them high enough.

Great experience with this company, helpful and courteous, customer service exceeds expectations!

Tanga .com may be a small business but are a GIANT in customer service!!!!! I am home bound so I do most of my shopping online. I made an order for a Christmas stocking stuffer to try out this company. The item arrived fine though the factory packaging was damaged.It wouldn't have made any difference had the item been for me instead of a gift. I sent a FYI to let these folks know and they immediately refunded my money. I was pleasantly surprised because I didn't ask for or expect a refund. If you are thinking to purchase anything from Tanga.com DON'T HESITATE. They are a company that will make you feel good!!!!

Items came through very quickly. They reply when you send a question, also. If something on the website doesn't work as it should, they take care of it.

My experience with Tonga was a very wonderful experience! Everything was on point!

The deals are great, getting what you pay for but the only thing I do not like is the time it takes to get merchandise after purchase.

Review: I ordered a cellular phone case on 10/23/13. My credit card was charged immediately. Notwithstanding, almost a month has passed and I still have not received my order. I emailed the company on 11/9/13 for a status update. On 11/11/13 I received a response that tracking information would be sent to me before midnight on 11/12/13. On 11/13/13 I still did not receive any such tracking information so I again contacted the company. On 11/14/13 I was sent tracking information that is false (the carrier still has no record of this number). On 11/18/13 I emailed the company again and stated that if I did not receive the real tracking information within 24 hours, I would report the company as fraudulent. The company never responded, has kept my money and never sent the promised product.Desired Settlement: Full refund and the ordered product sent to me. This company is fraudulent and should be shut down.

Business

Response:

A full refund was issued on the 23rd.

Take care,

Tanga [redacted]

Review: I ordered a set of toothbrush replacement heads in January 2014 and received the wrong item from the website. I contacted Tanga on January 28th and Tanga[redacted] told me that the order would be fixed and she'd get back to me in 2-5 business days.

February 9th I followed up after not hearing back. I also followed up again on February 13th.

February 13th Tanga[redacted] told me that the correct item was shipped February 7th.

March 12th, I contacted Tanga to follow up on the status of the brush head shipment. Tanga[redacted] responded to an entirely different question. I've still not received my toothbrush heads.Desired Settlement: If order delivery isn't possible, I'd prefer a refund.

Business

Response:

Refund made: item could not be reshipped.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The business has refunded my money and I consider this complaint resolved.

Regards,

Review: On October 1, 2014, company advertised a promotion that offered a 20% off coupon to any indivudual making a purchase on October 1, 2014, in honor of this company's birthday. as indicated by following the link. (https://www.tanga.com/forum/blogs/df0187fa4a41/happy-birthday-to-us-and-you-rea...⇄ After contacting the company on October 2 and October 3, I have still not received the promotion code as promised in the advertisement, despite having made a purchase from this website on October 1, 2014.Desired Settlement: I would like the company to provide me with a 30% off coupon. 20% off as originally offered, plus 10% off for failing to provide the code as promised and for the inconvenience of having to file this complaint.

Review: I placed an order on 04/20 for curtains. They shipped in two separate cartons on 04/27. The first package was sent to the WRONG address and has NEVER been received. I have called and left multiple messages as no one ever answers. I've also sent 6 text messages and all I was ever told is the 2nd box should arrive on time...and this was after I sent a text acknowledging I had received the 2nd box but still needed the first to be resent or tracked down. I have also left msgs and text asking how to return the portion I did receive for a full refund as I needed them by the 7th of May and it is obvious that they will not be here on time now.Desired Settlement: I really just want to know how to return what I did receive and to obtain a refund.

Business

Response:

Hi there - I'm so sorry about this! I've refunded you for the missing items and have emailed a return label for the curtains you no longer want. The label was sent to [redacted] Please let us know if you don't see it. As soon as the item gets back, we'll process the second half of that order. Thanks so much!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Company states that returns/exchanges accepted, has not responded to numeroud inquiries through their site's customer support and multiple facebook business page messagesDesired Settlement: Respond and honor a PROMPT exchange of the item for the same item

Business

Response:

Hello,We have sent the exchange process on 2 occasions and left a message. She wants to order another size. She received the size she order. Please let me know if you have any other questions or if there is anything else that we can do for you and I'll do my best to help out.Thanks,Tanga [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

At no time have I ever stated I did not receive the item I ordered. I did. My dissatisfaction lies in the issue of consistantly contacting this business as to exchanging this item for a size that fits. I have received no such response from Tanga in my inbox , nor in my spam folder at the only email address I provided. So I am very confused as to how they believe they had contacted me at all. I simply have not heard from them, period.No one from Tanga has attempted to call me either, as my cell phone is on and with me virtually 24/7.Regards,

Business

Response:

Hey [redacted],We have left two messages at the number provided on your order page:###-###-####We have also sent three emails:October 15, 2013 06:54 pm:"Hi [redacted],Thanks for contacting us about returning your order.To return your item(s), please package it up and write your ORDER number on the outside of the package. Do not return rings and jewelry in plain envelopes! When they go through the postage sorting machines the envelopes are torn and the rings fall out. We cannot refund you if the item is missing from the envelope. Please use a padded envelope instead.Please follow these packaging rules: 1. Use the smallest packaging possible and only enough stuffing/wrapping to ensure the item(s) are protected from damage. 2. When possible, use a Mylar bag or a lightweight envelope.Following those rules will ensure the most eco and economically friendly shipment - and we thank you for your consideration of this!The return address is:Tanga.com RETURNS [redacted]We STRONGLY suggest shipping your item back to us with TRACKING. Standard USPS first class mail does NOT include tracking information unless you add it. If we do not receive the item back in our hands we cannot issue a refund.Once we receive it your return will be processed within 7 business days upon arrival and your purchase price refund will be issued at that time.**To order replacements, please find the items on Tanga.com and place new orders for the sizes you would prefer. If the items you are looking for are no longer for sale on Tanga it is because we are either out of stock or the sale has run its course. Deals can go quickly, so we suggest placing your replacement order before your return is processed.Thank you! Tanga[redacted]"October 20, 2013 08:50 am"Hello [redacted],Thank you for getting back to us. On Oct. 15 we responded to your request about exchanging the ring."To order replacements, please find the items on Tanga.com and place new orders for the sizes you would prefer. If the items you are looking for are no longer for sale on Tanga it is because we are either out of stock or the sale has run its course. Deals can go quickly, so we suggest placing your replacement order before your return is processed."Here is a link to reorder:https://www.[redacted].com/[redacted] When did you need it by?Thanks, Tanga [redacted]"October 23, 2013 08:32 am"Hey [redacted],I tried giving you a call yesterday. Please let me know what we can do for you.Thanks, Tanga [redacted]"Please let me know if you have any other questions or if there is anything else that we can do for you and I'll do my best to help out.Thanks,Tanga [redacted]

Review: I ordered a ring from their website. they were offering $12.99 for 1 x [redacted] that they claimed was worth hundreds during some great sale they have. Then, 2 weeks later I get an email that they have oversold the product and would like to offer me a magazine subscription instead. My credit card has not received the credit back for my purchass and I believe that they fraudulently advertised products at sale prices that do not exist in order to scam customers.Desired Settlement: I want to be refunded and I would like this business investigated for fraud.

Business

Response:

A full refund was issued on December 13, 2013 to the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Business

Response:

Customer was refunded on 12-13-2013. We will need the customer to check bank statements for card ending in [redacted] around these dates. Most likely went through on 12-14-2014. If customer cannot find refund, we will need information to preform a manual refund.

Full CC number, and expiration date OR if they prefer a paypal email address.

It was very easy to work with their customer service and they resolved my issue very quickly.

I have consistently received superb customer service from this company. Anytime there was an issue such as a backlog, I was always notified, and once the item was shipped I was able to easily track it. Most items ordered arrived well before the advertised arrival date.
I had an item that did not function properly and I did not contact them within the required 30 day window. They still honored the warranty. A++! Pleasure doing business with this company!

I have been really pleased with my shopping experiences at the Tanga website!! They have an excellent selection of things I just happen to need at even better prices!!!!!!!!!! I love shopping at this site and have not been disappointed with any of my purchases!!!! ????

I have purchased several times with Tanga. Everything was always perfect until this last order. I ordered 2 dog beds and the covering fell apart after one wash. I reached out to the customer service team and asked if they had any problems with the beds. Alyssa replied and couldn't have been more helpful. Although I was unable to return the merchandise, they gave me a voucher for the full price of both beds. Very happy with this outcome.

Very much A satisfying experience.

I ordered a shirt 12/18 and as of today, 1/15 it has not even shipped. I checked in on the status of my order on 1/6 and they told me I would receive a tracking number when the order shipped and offered me 20% off my next order. On 1/7, they said it was ready for shipment. AGAIN, it is 1/15 and it still has not shipped.

When I placed my order, it said: Please allow up to 10 business days ship your order.

Unbelievable. This was a Christmas present. I am about to try to cancel the order and never do business with LOLShirts ever again.