Tanga.com

Companies' positive/negative responses vary over time - Years 2014-2015 show 4 'gushing' positive and 14 absolute negative reviews on this site.
I received a set of grill skillets today from Tanga that are potentially very dangerous - the handle comes separate composed of an 'eye screw' that threads thru a plastic tube into the pan. The space between the pan and handle is susceptible to collecting food and to loosening while moving a hot pan. NO ONE should sell this product.

I ordered one t shirt from this business almost a month ago. They have already taken the money and I have not received the product. I have email them 4 times with no response. I have contacted them through facebook with no response. There are also numerous people on their facebook complaining of the same thing I am. They wont contact anyone with an explanation. I would just like someone to contact me and get me the product or my money back.

Review: I ordered a ring from their website. they were offering $12.99 for 1 x [redacted] that they claimed was worth hundreds during some great sale they have. Then, 2 weeks later I get an email that they have oversold the product and would like to offer me a magazine subscription instead. My credit card has not received the credit back for my purchass and I believe that they fraudulently advertised products at sale prices that do not exist in order to scam customers.Desired Settlement: I want to be refunded and I would like this business investigated for fraud.

Business

Response:

A full refund was issued on December 13, 2013 to the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Business

Response:

Customer was refunded on 12-13-2013. We will need the customer to check bank statements for card ending in [redacted] around these dates. Most likely went through on 12-14-2014. If customer cannot find refund, we will need information to preform a manual refund.

Full CC number, and expiration date OR if they prefer a paypal email address.

Tanga .com may be a small business but are a GIANT in customer service!!!!! I am home bound so I do most of my shopping online. I made an order for a Christmas stocking stuffer to try out this company. The item arrived fine though the factory packaging was damaged.It wouldn't have made any difference had the item been for me instead of a gift. I sent a FYI to let these folks know and they immediately refunded my money. I was pleasantly surprised because I didn't ask for or expect a refund. If you are thinking to purchase anything from Tanga.com DON'T HESITATE. They are a company that will make you feel good!!!!

Great experience with this company, helpful and courteous, customer service exceeds expectations!

Review: Company states that returns/exchanges accepted, has not responded to numeroud inquiries through their site's customer support and multiple facebook business page messagesDesired Settlement: Respond and honor a PROMPT exchange of the item for the same item

Business

Response:

Hello,We have sent the exchange process on 2 occasions and left a message. She wants to order another size. She received the size she order. Please let me know if you have any other questions or if there is anything else that we can do for you and I'll do my best to help out.Thanks,Tanga [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

At no time have I ever stated I did not receive the item I ordered. I did. My dissatisfaction lies in the issue of consistantly contacting this business as to exchanging this item for a size that fits. I have received no such response from Tanga in my inbox , nor in my spam folder at the only email address I provided. So I am very confused as to how they believe they had contacted me at all. I simply have not heard from them, period.No one from Tanga has attempted to call me either, as my cell phone is on and with me virtually 24/7.Regards,

Business

Response:

Hey [redacted],We have left two messages at the number provided on your order page:###-###-####We have also sent three emails:October 15, 2013 06:54 pm:"Hi [redacted],Thanks for contacting us about returning your order.To return your item(s), please package it up and write your ORDER number on the outside of the package. Do not return rings and jewelry in plain envelopes! When they go through the postage sorting machines the envelopes are torn and the rings fall out. We cannot refund you if the item is missing from the envelope. Please use a padded envelope instead.Please follow these packaging rules: 1. Use the smallest packaging possible and only enough stuffing/wrapping to ensure the item(s) are protected from damage. 2. When possible, use a Mylar bag or a lightweight envelope.Following those rules will ensure the most eco and economically friendly shipment - and we thank you for your consideration of this!The return address is:Tanga.com RETURNS [redacted]We STRONGLY suggest shipping your item back to us with TRACKING. Standard USPS first class mail does NOT include tracking information unless you add it. If we do not receive the item back in our hands we cannot issue a refund.Once we receive it your return will be processed within 7 business days upon arrival and your purchase price refund will be issued at that time.**To order replacements, please find the items on Tanga.com and place new orders for the sizes you would prefer. If the items you are looking for are no longer for sale on Tanga it is because we are either out of stock or the sale has run its course. Deals can go quickly, so we suggest placing your replacement order before your return is processed.Thank you! Tanga[redacted]"October 20, 2013 08:50 am"Hello [redacted],Thank you for getting back to us. On Oct. 15 we responded to your request about exchanging the ring."To order replacements, please find the items on Tanga.com and place new orders for the sizes you would prefer. If the items you are looking for are no longer for sale on Tanga it is because we are either out of stock or the sale has run its course. Deals can go quickly, so we suggest placing your replacement order before your return is processed."Here is a link to reorder:https://www.[redacted].com/[redacted] When did you need it by?Thanks, Tanga [redacted]"October 23, 2013 08:32 am"Hey [redacted],I tried giving you a call yesterday. Please let me know what we can do for you.Thanks, Tanga [redacted]"Please let me know if you have any other questions or if there is anything else that we can do for you and I'll do my best to help out.Thanks,Tanga [redacted]

Love dealing with Tanga. I have been buying from them since they opened their doors. The fact that I still regularly buy from them shows how well they have dealt with me on every transaction. Always fair, always fun. I cannot rate them high enough.

Review: I placed an order on 04/20 for curtains. They shipped in two separate cartons on 04/27. The first package was sent to the WRONG address and has NEVER been received. I have called and left multiple messages as no one ever answers. I've also sent 6 text messages and all I was ever told is the 2nd box should arrive on time...and this was after I sent a text acknowledging I had received the 2nd box but still needed the first to be resent or tracked down. I have also left msgs and text asking how to return the portion I did receive for a full refund as I needed them by the 7th of May and it is obvious that they will not be here on time now.Desired Settlement: I really just want to know how to return what I did receive and to obtain a refund.

Business

Response:

Hi there - I'm so sorry about this! I've refunded you for the missing items and have emailed a return label for the curtains you no longer want. The label was sent to [redacted] Please let us know if you don't see it. As soon as the item gets back, we'll process the second half of that order. Thanks so much!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

The deals are great, getting what you pay for but the only thing I do not like is the time it takes to get merchandise after purchase.

My experience with Tonga was a very wonderful experience! Everything was on point!

Review: On October 1, 2014, company advertised a promotion that offered a 20% off coupon to any indivudual making a purchase on October 1, 2014, in honor of this company's birthday. as indicated by following the link. (https://www.tanga.com/forum/blogs/df0187fa4a41/happy-birthday-to-us-and-you-rea...⇄ After contacting the company on October 2 and October 3, I have still not received the promotion code as promised in the advertisement, despite having made a purchase from this website on October 1, 2014.Desired Settlement: I would like the company to provide me with a 30% off coupon. 20% off as originally offered, plus 10% off for failing to provide the code as promised and for the inconvenience of having to file this complaint.

Review: I ordered a set of toothbrush replacement heads in January 2014 and received the wrong item from the website. I contacted Tanga on January 28th and Tanga[redacted] told me that the order would be fixed and she'd get back to me in 2-5 business days.

February 9th I followed up after not hearing back. I also followed up again on February 13th.

February 13th Tanga[redacted] told me that the correct item was shipped February 7th.

March 12th, I contacted Tanga to follow up on the status of the brush head shipment. Tanga[redacted] responded to an entirely different question. I've still not received my toothbrush heads.Desired Settlement: If order delivery isn't possible, I'd prefer a refund.

Business

Response:

Refund made: item could not be reshipped.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The business has refunded my money and I consider this complaint resolved.

Regards,

Review: I ordered a cellular phone case on 10/23/13. My credit card was charged immediately. Notwithstanding, almost a month has passed and I still have not received my order. I emailed the company on 11/9/13 for a status update. On 11/11/13 I received a response that tracking information would be sent to me before midnight on 11/12/13. On 11/13/13 I still did not receive any such tracking information so I again contacted the company. On 11/14/13 I was sent tracking information that is false (the carrier still has no record of this number). On 11/18/13 I emailed the company again and stated that if I did not receive the real tracking information within 24 hours, I would report the company as fraudulent. The company never responded, has kept my money and never sent the promised product.Desired Settlement: Full refund and the ordered product sent to me. This company is fraudulent and should be shut down.

Business

Response:

A full refund was issued on the 23rd.

Take care,

Tanga [redacted]

Items came through very quickly. They reply when you send a question, also. If something on the website doesn't work as it should, they take care of it.

Review: I orded an item from Tanga.com, LLC in May 2013. [redacted] failed to deliver the shipment and notified me that they were waiting on an address correction from [redacted]. I provided the corrected address to Tanga.com, LLC so that they could provide this information to [redacted]. Tanga Customer Service acknowledged receipt of this information from me but declined to make the change with [redacted], and hence my purchased item is not scheduled to be delivered to my home by [redacted].Desired Settlement: I'd accept either my item being delivered as soon as possible (this means that Tanga.com would call [redacted] customer service and update my shipping address as soon as possible), or I would alternately accept a full refund of the purchase price.

Business

Response:

Customer was refunded.

Refund given on 2013-07-02 for $24.99 by TangaAdam.

Internal Note: never shipped.

Reason: other.

$24.99 Fine Deluxe Hotel 300 Thread Count 100% Cotton Sheet Set (Choice of 2 Sizes, 6 Colors) White - Queen

If the customer would like, we can offer a gift certificate of 20.00$

I ordered a shirt 12/18 and as of today, 1/15 it has not even shipped. I checked in on the status of my order on 1/6 and they told me I would receive a tracking number when the order shipped and offered me 20% off my next order. On 1/7, they said it was ready for shipment. AGAIN, it is 1/15 and it still has not shipped.

When I placed my order, it said: Please allow up to 10 business days ship your order.

Unbelievable. This was a Christmas present. I am about to try to cancel the order and never do business with LOLShirts ever again.

Review: I ordered 2 [redacted] which is to include the loom and loom bands

over 30 days later I received 4 packages of loom bands, nothing else. NOT the item I paid for and waited for for weeks and weeksDesired Settlement: I want my money refunded

Business

Response:

Customer was given full refund:

Refund given on 2013-11-18 for $15.96 by TangaAdam.

Internal Note: .

Reason: defective.

$15.96 Deluxe Loom Band Starter Kit w 2 Hooks - 1200pcs

If they customer is still not satisfied, we would be more than happy to send a gift certificate via email for 20.00$

Review: I order online and never received my order. I have made many email inquires as this is the only way to make contact with them. The phone number ###-###-#### is no longer in service and the other phone number ###-###-#### you only get a recording, there is no way to speak to someone. They emailed that my order was enroute but when I check with [redacted] they only have an electronic notice, they never received the order from Tanga. I have had no response from them since last Thursday.Desired Settlement: I want my order or refund

Business

Response:

The warehouse will send a new set pf mats out - it appears this set was lost in the mail. Tracking [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: On 10/17/2014, I placed an on line order through Tanga.com for [redacted] Headphones for $63. plus change. I originally put my order through with my credit card. It came back that "It Did Not Go Through". I tried again with the same card knowing that there would be no reason that this order should not go through with my credit card. Still, it did not go through.

I then put it through with my [redacted] account (different credit card on file). It went through.

I was then made aware that my "Original" order with my first credit card "Did In Fact" go through.

At that time, I then canceled the [redacted] order. It was promptly canceled ([redacted] is great) but there was no other transaction listed even though my credit card has been reduced for this amount.

My credit card company & I got on the phone to speak with them but the company will not let you through to speak with them. They end up informing you to email them. I emailed numerous times with No help from them. I am simply asking them to take the charge off of my credit card. It is still there.

Horrible customer service. Keeping customers at bay by allowing them access to them through email only. Once they are tired of you, they simply stop responding to you which is what they did to me. No customer should have to go through any of this especially when it is the companys error.IDesired Settlement: I was just trying to make a purchase from this company. Now, I want them to clear my credit card from this excess charge.

Business

Response:

According to our system customer paid with [redacted]. His order was cancelled. We can send the customer manual refund instructions if we are able to see a charge on his card that he is seeing. A screenshot will suffice for this. Customer has told us repeatedly that he used card, when our system shows it was processed via [redacted]. We would be more than happy to refund if we are able to see the charge.

Consumer

Response:

Tanga has finally cleared the charge from my credit card. I still see though that they are saying that they did not charge my card after clearing the charge. This is a horrible company & I would not recommend anyone doing business with them. Thank you for all of your help. It wasn't until you intervened that they finally cleared the charge that they still won't admit to. [redacted]

Very much A satisfying experience.