Tanga.com

I was very satisfied with the handling of my order and the speed with which I received it.

Best online shopping site.

I like it, it's fresh and surprising with deals and prices! Also, love the lack of taxation and very low shipping.

Review: I ordered an item on Tanga.com on july 15th. got a confirmation of shipping on 18th. Tracking showing it in [redacted] on the 25thshipped priority post 2 day service . Its the 5th of August and do not have my item. I've had this issue with them before and received a credit for the item I didn't receive before and applied it to this item. Customer service gives me the run around and now doesn't respond to my emails. I asked for a refund for this item I have not received. I do not want Tanga credit as I do not plan to ever purchase from them again. I feel as though I'm being ignored by this company that has taken my money without supplying a product to me. Order Number [redacted]Desired Settlement: Tanga be made aware of their poor business practices

Business

Response:

Fully refunded customer. Paid with significant gift certificate. Our system refunded him in full, for what he paid (3.30) and the gift certificate. Our system will not allow us to refund customer any other way.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Review: I purchased headphones for my son, 10/11; received them 10/20. As they were a Christmas gift I immediately wrapped them and put away. On Christmas morning the item was opened and found to be defective. Tanga will not respond in any way. I have requested a replacement, a refund. The item was not cheap. I would NEVER advise to do business with them.

LoDesired Settlement: Refund.I am only requesting [redacted] to have proper customer support.

Business

Response:

On January 3, 2014 Tanga.com customer service issued a 50% gift certificate for the defect of this product. The code is [redacted]. This code was sent to [redacted] on that date. Please contact us if further information is needed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Business

Response:

Customer was responded to, there is information on our end that this customer received a 50% off code for future purchases. We will issue a full refund, however the system will not allow us to perform a refund on an order as old as this.

We will need customer full CC number, and expiration date to preform a manual refund. Or, if the customer prefers, we can provide a refund via [redacted] email, or a gift certificate to Tanga.com for the full amount.

Review: I purchased 4 sets of towels online from Tanga.com. It took almost a month for the towels to arrive, which they did notify me of the delay of shipping. However, after I received the towels, I washed them prior to using (as also stated in the manufactors instructions) which is normal to do. After the first and only wash, all of the tags on the towels shredded, I also noticed that several of the towels were coming unsewn. I went online to Tanga.com and filed a request to return the towels and obtain a refund. After a few days I received what appeared to be a "canned" response. In the response, I was asked to submit pictures and they would be more than happy to help me receive my refund. After submitting the pictures, I received an email on 3/18 stating thanking me for the photos and also stated that "Unfortunately we cannot accept these for a return since you washed them. We do not five refunds on washed towels or sheets. However as a courtesy we can offer a 50% refund and another 50% in the form of a gift certificate. Let me know if that's okay with you" Signed [redacted]. I promptly responded that this was absolutely not acceptable as the instructions stated to wash before use and they were only washed the one time and I have not used them. I have not had a reply back from them since. I am very frustrated by their lack of response and even more so to say they do not provide refunds because I washed them. They are towels after all and should be able to be washed for years before falling apart. They look worse then my towels that are seven years old. If they are not going to stand behind the products they sell, they have not right to be in business. I also mailed a letter to the CEO on 3/23/2015 and have not received a response.Desired Settlement: I would like Tanga to stand behind their products and do the right thing which would be to send a shipment label to me so that I can return these poor quality towels and receive a full refund back to my credit card.

Business

Response:

Customer has washed items, we do not accept returns for items that have been washed. This has been communicated with an option of some cash refund, and a gift certificate to our website, without having to return the items. Currently waiting to hear from customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As I stated in the original complaint, towels are supposed to be washed and not fall apart after the first washing. They failed to respond in a timely manner, only to quote policy. I also mailed a letter to the CEO and address on their website,only to have the letter returned as undeliverable. Tanga should be made to have their correct contact information available on their website. They will only communicate by email. When I asked for their supervisor contact information, it was refused, I asked for the CEO address and they refused to provide it.Tanga did email an address label for the towels to be returned, however, I have not received a refund. That was four days ago.I am not satisfied with this company.

Regards,

Business

Response:

Customer was sent return label outside of policy as towels were washed. Items will be refunded regardless once arrived to our facility.

Review: I purchased a laptop on Dec 11. It arrived on Dec 17. Seeing it was Christmas gift for my daughter, it wasn't opened until Christmas Day. It came with start up instructions which we followed. We immediately knew there was a problem after about an hour of it saying "Windows Starting" but nothing happened. We can't get the computer to work at all. I had called the company on Christmas day and left a msg letting them know we couldn't get it to work. I have since called the number they have listed 4 times and left messages and my daughter has called twice. I called just about 30 mins ago and was hung up on. This laptop is no good to me. I have also sent numerous emails to Tanga and their responses have been that they use a third party company and that I have to contact them. I have and have had no resolution. I didn't buy from a third party retailer. I bought it from Tanga and want TAnga to take care of it. They can contact their partner and figure it out. I have done nothing wrong. I have all of the emails I have sent to Tanga.Desired Settlement: I had wanted an exchange but now just want a refund.

Business

Response:

Hi there, We are so sorry about this! I've reached out to our warehouse to be sure you get a return label asap!

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I ordered 2 sets of Dr. Dre Refurbished beats before christmas. I got the package before christmas saw the boxes delivered and I didn't open the product and wrapped the boxes as gifts for Christams. At xmas time I gave them away, and very embarrased christmas day when the one box was empty NO BEATS and the other set was broken when my son tried to use them. I have contacted tanga 5 times ever since to give me what I paid for and no resolution. I dont want a refund I just want productDesired Settlement: I just want the products that I paid for,. I want replacement for the one that was missing and I want replaced the non working one. I am not stealing I just want my stuff.

Business

Response:

Hi [redacted] - we are extremely sorry about this! Replacement beats have been sent via UPS, tracking [redacted]

Great customer service.

Tanga.com was very helpful and quickly resolved a problem with a damaged product.

Review: I recently purchased a Samsung Note II from Tanga (Order Number: [redacted] | Order Date: October 7, 2015). I received the package on Thursday, Oct 15, 2015 and tried to turn the devise on. I found out its not on and try to recharge the battery, unfortunately, the usb slot was broken. I reach out to tanga support and yesterday morning tanga support emailed to reach out to [redacted] I reach out to freedompop and no one bother to contact me. I recently called freedompop and the sale,, Mr. [redacted], refused to take care the problem and kept asking me to activate the phone. I said the phone is not functional how can I activate it? He kept asked to activate and I refused it. He transferred me to customer care and turned out I head back to sale dept. I have talked to Mr. [redacted] and he refused to take the problem and transferred me to Billing Dept for 45' on hold. Billing Dept., Mr. [redacted] said I purchased thru tanga and tanga should take care the problem. I reach out to tanga, tanga asked to contact freedom pop. Why keep kicking the ball back and forth?

1. the ads for Samsung Note II is not refurbished item.

2. they sent me the broken one

3. both tanga and freedom pop refused to taking the problem.

I told freedom that, either send me a replacement and/or refund my money back plus pay for return shipping I will return the package back but freedom pop billing dept customer care said, he has no ability to do so, since tanga should taking care the problem. I google for tanga customer care and left the message with Mr. [redacted]e's voice to tell me that Tanga is the one should accept the return and refund money back in full.

Until now, no one bother to contact me and/or reply my email.

I want the problem resolve and/or I will ask the lawyer to sue both of tanga and freedom pop.

thanks,

[redacted]Desired Settlement: I want the problem resolve and/or I will ask the lawyer to sue both of tanga and freedom pop.

1. the ads for Samsung Note II is not refurbished item. --> they should send the new one not refurbished as the sale ads.

2. If the item is refurbished and should ads as refurbished.

3. It doesn't matter who is the one to send the package, someone needs to take a responsible as specially, Tanga since Tanga is middle man and get commission for sale. Tanga needs to involve and satisfy customer.

Review: Hi Jake @Tanga,

If you read my initial email correctly (I'm pasting it here below for reference), you would have noticed that while the item was marked as $0 in the email, and shipping was marked as $0 on the site, you guys did a flip on the item price by changing it from $0 to $4.99 on your site...It was NEVER advertized as $0 with $4.99 shipping.

"I have an email from Tanga sent to me at 17-Nov-2015 5:04pm MST. 3 items are marked as $0.00..the necklace, bracelet, and ear rings; and the shipping on the item on the site is FREE too. However, when I click on any of the 3 items from the email and get to the site, the price shows up as $4.99. Thats is totally NOT RIGHT."

This is my very last attempt to give Tanga an opportunity to honor their price before I send this off to the FTC/Revdex.com. There has to be some basic decency in accepting what was done incorrectly on Tanga's part and help rectify this amicably.

Thanks - [redacted]Desired Settlement: Honor the advertized prices.

Business

Response:

Hi there, Unfortunately, this is just a misunderstanding. We obviously can't give items away at $0. We offer a lot of items that are $0 with some kind of shipping charge. We can't ship free items.

Consumer

Response:

How can it be a 'misunderstanding' ? Its not that we talked and I did not understand what they were saying or what I was saying ?? I also sent them screenshots of the emails that I had received from Tanga about the promotions, and also of the price of the items ?Instead of accepting what they did and honoring the price with FREE shipping, they are just going back and forth with this.

Love tanga. The quality of their products are wonderful. Any problem I may have is handled promptly. Everyone should give this site a try, think you will love it too.

Purchased item and received it within the normal time and went to use it the same day, but, when opened the package the item ws unusable not due to shipment but internally defective. Complained the same day and within a couple of days received an answer that my account was credited for the purchase. I was favorably impressed with their professional attitude and courtesy.

I have bought several things from Tanga and have always been satisfied. I plan to shop with them again and have referred them to my friends.

I had great customer service with this company. I had a return and it was quick and easy and I received my refund promptly. I like doing business with this kind of company!

Oustanding products from Tanga they deliverd faster than expected and all my products came at once will definitely shop there more often thanks so much.

I am complete satisfied with the service this company provides. the costumer service is nice and polite, and they take hands on very fast with any problem costumers have, they give you step by step solutions and if that not work they help you solve it super fast!!

I love the quality of the products and the price is great.

I am a very happy client!!

Ordered 2 different times from tanga. 1st both times 1 or more items were missing from package. They said it was being delivered. Tracked package and it ended up being returned as an undeliverable address even though the other items arrived just fine to same address. Tanga said they'd refund me the money minus shipping even though it was their error on packaging label! Completely dissatisfied.

Review: Made order 12/2/13, never received order. Shipping status shows only initiated. Have sent business several emails since they obviously don't have a phone number. No response. It has been 18 days now.Desired Settlement: I would like all my money back immediatley.

Business

Response:

We can do a full refund for this order, at this point we will need full card number and expiration date for the card so we can do a manual refund for this customer. Customer paid with paypal, if they opened a claim they would have been refunded by now. We can also process the refund through their paypal email if they would prefer.