Tanga.com

I ordered a tablet from them, one day later they were sold out. Glad I bought it when I did for my wife, I thought. I waited 3 weeks, then I started asking where's my order. Now I get an email telling me the item is no longer available. They said they were giving me a refund. I told them I want what I ordered! No reply. They are selling things that they don't have, (total Fraud in my opinion)! Or, they're trying to have refurbished products drop shipped, of which they do no know is available, from the people they are hopefully ordering from. A waste of time and a real risk.

Review: On 10/17/2014, I placed an on line order through Tanga.com for [redacted] Headphones for $63. plus change. I originally put my order through with my credit card. It came back that "It Did Not Go Through". I tried again with the same card knowing that there would be no reason that this order should not go through with my credit card. Still, it did not go through.

I then put it through with my [redacted] account (different credit card on file). It went through.

I was then made aware that my "Original" order with my first credit card "Did In Fact" go through.

At that time, I then canceled the [redacted] order. It was promptly canceled ([redacted] is great) but there was no other transaction listed even though my credit card has been reduced for this amount.

My credit card company & I got on the phone to speak with them but the company will not let you through to speak with them. They end up informing you to email them. I emailed numerous times with No help from them. I am simply asking them to take the charge off of my credit card. It is still there.

Horrible customer service. Keeping customers at bay by allowing them access to them through email only. Once they are tired of you, they simply stop responding to you which is what they did to me. No customer should have to go through any of this especially when it is the companys error.IDesired Settlement: I was just trying to make a purchase from this company. Now, I want them to clear my credit card from this excess charge.

Business

Response:

According to our system customer paid with [redacted]. His order was cancelled. We can send the customer manual refund instructions if we are able to see a charge on his card that he is seeing. A screenshot will suffice for this. Customer has told us repeatedly that he used card, when our system shows it was processed via [redacted]. We would be more than happy to refund if we are able to see the charge.

Consumer

Response:

Tanga has finally cleared the charge from my credit card. I still see though that they are saying that they did not charge my card after clearing the charge. This is a horrible company & I would not recommend anyone doing business with them. Thank you for all of your help. It wasn't until you intervened that they finally cleared the charge that they still won't admit to. [redacted]

Review: I order online and never received my order. I have made many email inquires as this is the only way to make contact with them. The phone number ###-###-#### is no longer in service and the other phone number ###-###-#### you only get a recording, there is no way to speak to someone. They emailed that my order was enroute but when I check with [redacted] they only have an electronic notice, they never received the order from Tanga. I have had no response from them since last Thursday.Desired Settlement: I want my order or refund

Business

Response:

The warehouse will send a new set pf mats out - it appears this set was lost in the mail. Tracking [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I ordered 2 [redacted] which is to include the loom and loom bands

over 30 days later I received 4 packages of loom bands, nothing else. NOT the item I paid for and waited for for weeks and weeksDesired Settlement: I want my money refunded

Business

Response:

Customer was given full refund:

Refund given on 2013-11-18 for $15.96 by TangaAdam.

Internal Note: .

Reason: defective.

$15.96 Deluxe Loom Band Starter Kit w 2 Hooks - 1200pcs

If they customer is still not satisfied, we would be more than happy to send a gift certificate via email for 20.00$

Review: I orded an item from Tanga.com, LLC in May 2013. [redacted] failed to deliver the shipment and notified me that they were waiting on an address correction from [redacted]. I provided the corrected address to Tanga.com, LLC so that they could provide this information to [redacted]. Tanga Customer Service acknowledged receipt of this information from me but declined to make the change with [redacted], and hence my purchased item is not scheduled to be delivered to my home by [redacted].Desired Settlement: I'd accept either my item being delivered as soon as possible (this means that Tanga.com would call [redacted] customer service and update my shipping address as soon as possible), or I would alternately accept a full refund of the purchase price.

Business

Response:

Customer was refunded.

Refund given on 2013-07-02 for $24.99 by TangaAdam.

Internal Note: never shipped.

Reason: other.

$24.99 Fine Deluxe Hotel 300 Thread Count 100% Cotton Sheet Set (Choice of 2 Sizes, 6 Colors) White - Queen

If the customer would like, we can offer a gift certificate of 20.00$

Nearly one and a half weeks after I placed an order for a highly discounted t-shirt, I realized that I had inadvertently purchased the XXL large rather than the XL. I contacted customer service by e-mail with my order # and inquired about modifying the order. I sent the message about 12:30AM and when I logged on the next morning at 8 AM I had a personalized response (rather than an automatically generated "we will try to respond to you within 48 hours blah blah blah") informing me that I could simply cancel my current order and place a new order for the correct size and that they would on Earth the original sales rate from nine days previous.

I did so and sent the new order # to them as instructed. Because the new item was extra-large rather than XXL, the new order was actually about one dollar cheaper. I was simply happy to have been able to adjust the size without having to go through a returns process so I simply informed customer service that everything had gone appropriately and that the orders were close enough in value that I did not need a refund. The next day, the difference in the orders had already been refunded to my PayPal account!

Each interaction with customer service was pleasant, concise, and extremely timely! there was no logging onto the website to submit a service ticket, or any complicated process: it was simply a chain of e-mails which allowed whoever was on duty to answer my question while still keeping all the basic information. this may sound like a small thing, but it is so much more convenient to simply reply to an e-mail rather than log in and log out of a website!

TO SUMMARIZE: Each of Tanga's customer service representatives was friendly, helpful, and efficiently handled my inquiry. Even though it was a relatively old order they were willing to do exactly what I had asked and my refund was deposited back in my PayPal account even after I told them not to worry about it. I have been a semi-regular customer of Tangafor several years, but usually only when I saw a super sale advertised. Now, having had this interaction I will almost certainly be a more frequent/regular customer.

KUDOS to the Tanga Team!

I have ordered from Tanga on several occasions.

The products are always as promised and shipped in a reasonable amount of time. The prices are usually the best offered.

I've ordered from them a few times now and have always been happy with their product, prices and shipping. My last shipment arrived a little damaged (due to the manufacturer's packaging, not Tanga's fault).

I contacted Tanga CS thru email and could not believe how fast they responded and how wonderful they were about the whole thing. Seems you have to fight with all retailers these days, but not them! Tanga Customer Service is the best! I'll will definitely keep shopping there!

Customer service is very professional and prompt to respond to my email, and resolution of my issue. Will order from them again.

I have always been pleased with Tanga's service and have happily recommended them to friends. It is a small company who has proved to be very appreciative of their customers. They are quick to respond to questions I have about products before making a purchase, and I have been pleased with everything I have bought so far and all at decent prices! I will be a customer for many years to come.

My experience with Tanga was quite positive.

They contacted me by e-mail to see if I was satisfied with my order. When I reported that my eyeliner had melted during shipping, they responded very quickly to my response and issued a refund.

I am very pleased with their courtesy and with their excellent customer service.

My order was processed immediately, great correspondence. It was delivered very promptly, also.

I cannot order from from anymore after about ten emails looking for my merchandise I get an email today that it was lost due to a shipping error really right before Christmas and it was a gift and what kind of company doesn't have a live person to speak to that ridiculous I just can't I'm done point blank period.

Review: 1 x Totes by Isotoner Ivy Hats - Solid Light Grey Size: M/L 1 x After Monday And Tuesday T-Shirt Size: XXL Charcoal1 x After Monday And Tuesday T-Shirt Size: Medium Charcoal 1 x Ladies, If A Man Says He Will Fix It.. T-Shirt Size: XXL Ash 1 x Sometimes I Drink Water T-Shirt Size: XL Ash 1 x Some Of My Favorite People Are Dogs T-Shirt Type: Small Ash 1 x World Where Chickens Cross the Road T-Shirt Size: Small Light Blue1 x apron with red cherries$73.90 was the original order amount. $8.98 was refunded to my account for the XXL t-shirt that was unavailable and I did receive the apron ($11.99) that was on back order. $52.93 can be refunded to the account it was taken out of. 73.90 8.98-11.99------------52.93Desired Settlement: $52.93 as stated above.

Business

Response:

Refund made for 52.93 1/20/2014

Review: I ordered an item on January 14, 2014 and waited and waited for delivery. I repeatedly sent emails to customer service and the responses at first seemed to be sincere and sympathetic. Of course, nothing was done to check on this order in reality and a fake tracking number was even sent to me. I should have checked with the Revdex.com in Chandler then I would have known not to order from this company. I just want my item since they have already taken my money and never shipped anything.Desired Settlement: If I can get my item, I will have learned my lesson and never order anything online without checking Revdex.com's website.

Business

Response:

We will be fully refunding you for the item. There has been a huge delay on this item, which we apologize for the problems that this has caused. The item is still on its way, and you will be fully refunded, with the option to keep the item if you would still like it. Please allow 48 for your refund to process into your account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I ordered a watch from this retailer on 6/30. On 7/8 I received an email stating that there was a delay in filling my order and that I would receive another email with a tracking number on 7/10 or 7/11. I emailed the company on 7/25 that I have not received my item nor any further communication from them. They replied that they were refunding my money and that the item was no longer available. This is unacceptable. I want the item I ordered.Desired Settlement: I would like the watch that I ordered.

Business

Response:

Customer has been provided a full refund for the item. We cannot send another watch, as we are currently sold out of this style. If the customer would like to purchase another watch, I can provide a discount for the hassle that they have experienced. They can write to us at [redacted], request myself, [redacted], the customer service manager and we can get the discount to the customer. I am terribly sorry that there was a delay, and the item was then refunded.

Review: I ordered 6 sets of 24kt Gold-Plated Playing Cards + Carrying case from www.tanga.com on November 22nd at 09:02am for a total of $95.88. My order number is [redacted]. I received an email from Tanga on December 1 with my tracking information. A week passed and my order's tracking number with [redacted] continued to show "Accepted at [redacted] Facility" in Buffalo, NY (which it still shows). I finally called the [redacted], filed a complaint, and received a call back from [redacted]. They said that the acceptance for this item was electronic but nothing physical was ever received from the company and scanned in. On December 8th after speaking with the [redacted], I contacted Tanga to find out where my order was. I had attempted to call the company by the number on my billing statement because their website does not list one. The telephone number went straight to voicemail every time I called. [redacted] from Tanga said she would contact the warehouse but it would take 2-5 business days. On December 10th, I emailed the company again letting them know if I did not hear something that I would consider this transaction fraud. [redacted] from Tanga repeated what [redacted] had emailed. December 16th, [redacted] from Tanga emailed to say their warehouse is reshipping my entire order and that I would receive it in 7-10 business days. I requested a tracking number from [redacted] and she replied that she did not have one yet. I emailed her back to tell her that this order was Christmas presents and would not be delivered in time for Christmas. I requested a refund of my money. [redacted] from Tanga emailed me back on December 17th to say that a full refund of my order had been issued, to allow 24 to 48 business hours for it to show back up in my bank, but that it could take up to 7 business days depending on my bank. Seven business days passed as of yesterday and there is still no refund in my back account. I contacted Tanga by email yesterday. [redacted] from Tanga emailed me back today to say that a refund was issued on 12/17/2014 and to let them know if I had any other questions. No refund has been issued to me.

I read the other complaints issued to the Revdex.com for this company and see the exact same complaints with Tanga replying that the refund has been issued, when it actually has not just as mine hasn't.Desired Settlement: An actual refund of my money and for this company to be held accountable to business standards. Is this not fraud???

Business

Response:

We are sorry for the inconvenience. We have issued the refund on December 17th for $95.88.We have included screenshots from our customer service system and our payment system. Refund has been processed. [redacted]Thanks,Tanga.com

Review: Company sent incorrect size. They refuse to pay for return shipping. Now I must pay out of my pocket for something I did not order. I consider this theft.Desired Settlement: refund or exchange. Return shipping paid.

Business

Response:

Hi there, I can see that a return label was emailed to you yesterday to pay for the return. Once we get the shirt back, we will gladly refund.

I just wanted to share some information about Tanga.com with your company, I so appreciate the company, so far it is the only website I know of that makes the items very reasonable and affordable for your consumers, I have been ordering various products from Tanga since 2011 and I never had any problems with my orders or shipping & handing. The website always give away free items and the shipping and handling is affordable as well, now I no longer have to order from other websites.Instead of cyber Monday, Tanga prices make it cyber week every day of the week!!!!!!!

Tanga is a great site for little shopping. They carry many interesting things at good prices. I've used them to buy everything from landscaping solar lights to clothing to electronics. The customer service is superior.