Tanga.com

Review: I ordered an [redacted] from Tanga, with free shipping. I placed my order on 12/5/14. I received an email on 12/8/14 indicating [redacted] has received pre-shipment notification for a 2-day delivery requiring signature and I should expect my order 12/14/14-12/24/14. Logically, one would think this would ship the week of 12/8 or 12/15/14. Nupe. I finally emailed Tanga on 12/22/14, Monday, to inquire "where's my stuff?" I received an reply indicating Tanga would check into it and it would take 2-5 days to get a response from their suppliers. I immediately emailed Tanga back and asked for a refund. I received a reply on 12/23/14, Tuesday, indicating my [redacted] had shipped on 12/23/14, which coincidentally I had received an email overnight from [redacted] that my package had left a [redacted] facility and arrived at a [redacted]. Tanga replied to my email regarding my requested refund and said they couldn't refund my monies since my order has shipped. I could also return my [redacted] if I so desired once received. They will issue a partial refund however, $5.00-refunded. The morning of 12/24/14 my order is still sitting in [redacted], **. [redacted] shows estimated delivery 12/26/14. I started reading back on the shipping policies. I should have received my order by now according to Tanga's website. I replied back to Tanga and questioned them about this delay. Tanga indicated my ordered should have shipped by the 20th of Dec. Since it didn't ship until the 23rd I was issued a partial refund, $5.00. I'm welcome to return the [redacted] once received if I no longer want the item. There is nothing more they can do-according to Tanga. As I told them, my money is tied up with this order. I can't go purchase another [redacted], wait for Tanga's [redacted] to arrive, return it and wait weeks for a credit refund. They don't even care if they lose customers. Their CSR rep. wasn't helpful at all. This is why companies like [redacted] rank in the top and [redacted] will go out of business. Tanga's business model is poor. Now I know to use [redacted] or local. I didn't save time or money. On 12/26/14 I received an [redacted]. Not the exact type I ordered. I received a white 32gb [redacted] mini [redacted] version. I ordered a Silver [redacted] Mini 64gb. I want a refund to my [redacted] account with 3 business days.Desired Settlement: I want a refund for 370.99 to my [redacted] account within 3 business days. I paid 375.99 via [redacted] to Tanga and they graciously refunded 5.00 to my account for my troubles.

Business

Response:

Once an order is exported, or has shipped the order can no longer be cancelled or modified. We have issued a partial refund on the order, issued a coupon code for a future purchase along with a prepaid return label to send the product back for a full refund. In order to issue a refund, we need the product returned at our facility.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

A refunded amount of $5.00 isn't a "partial" refund. The product that I received isn't what I ordered. I was promised, in writing, shipment would arrive 12/14-12/24/14. Wrong product and I'm confused why Tanga considers the late shipment a "slight" delay when [redacted] shows the item being shipped from one ** facility on 12/23 to another ** facility only to sit overnight at another ** facility until the 12/24. [redacted] was notified on 12/8/14 of a shipment. In this timeframe, 12/8 to 12/24/14, my order sat in a warehouse. What was shipped wasn't checked to see if it was even the correct product, which Tanga had 2 weeks to ensure this was correct prior to shipping. This is bait and switch and fraud. According to other reviews of Tanga this is normal SOP.

Regards,

Business

Response:

We are very sorry for the inconvenience. Our warehouse has confirmed movement on the tracking from the return label. We have issued a full refund for the order. Depending on your financial institution, funds can take 48 hours up to 7 business days to process. Customer is welcome to keep coupons for future purchase.

Review: Company charged my credit card without an order being placed. This charge caused my credit card to be destroyed and deactivated leaving me without my credit card. I am now without a credit card over seas for at least 14 days until the new one to come in.Desired Settlement: The charge of $4.39 refunded and something done internally to prevent unauthorized charges to people's accounts. I have never heard of this company before until the charge turned off my credit card.

Business

Response:

Customer has not yet contacted customer service to investigate the issue. In order to start the investigation we need the last 4 digits of the card used, exact date and amount of transactoin.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The last 4 of CC is [redacted] and transaction date and amount was outlined in original complaint.

Regards,

Business

Response:

We have emailed [redacted] with refund options. We will be more than happy to get him reimbursed the $4.39

Review: We purchased two hover boards for our sons from Tanga. They were advertised and recommended on our local news station. Since they were so expensive, we purchased them rather early...in September...so that we could more readily absorb the cost. Since then, the hover boards have been determined to be unsafe. Despite this danger, Tanga has refused to accept the brand new and unopened products for a refund, stating their 30 day return policy as the reason. Most companies are waiving such restrictions (which typically are waived anyway during the Christmas season) and issuing refunds due to the products being universally recalled and banned! This is the bulk of my Christmas budget for our sons, and this company is refusing to accept responsibility for an unsafe product which they marketed, promoted and sold. Corporations have recourse for such loss. Customers who purchase in good faith have none. This was almost a thousand dollars of my money, and I would like it refunded.Desired Settlement: I would like the products to be accepted as returns. I would like to be credited with a full refund. I will happily pay shipping.

Last week I ordered a refurbished Apple MacBook Pro from Tamga.com and received it today! I was very pleased with the service of the company in keeping me posted and the quality of the product, a good price for a refurbished laptop and well packaged for shipping. I received my MacBook sooner then anticipated. I will indeed be willing to shop with Tanga again!

I am always excited ordering from Tanga. The merchandize are priced good. The customer service is superior.

[redacted] resolved my issue with no problem, best customer service from any internet experience I've had.

Customer Service is quick to respond to any issues, less than 24 hours. I highly recommend this site to anyone. I did half of my Christmas shopping from them last year and plan to do the same again this year.

I've been a customer of Tanga since they were just a few 'monkeys' doing all the work. They are quick to respond to questions, products are great despite their low price and if you do need to return/exchange they make it easy!!

I will continue to support this company of 'monkeys' and watch them grow!

Customer service is beyond reproach.

Fantastic company. Standard shipping could be done faster, but the customer service is amazing, and they have made every effort to keep me a returning customer, and I have happily returned for amazing deals multiple times now!

Tanga is a great company that offers great products at fantastic savings. It is a smaller company that gives fast, personalized service. I have had a couple of occasions where I had questions and they were immediately answered and the employee even took the time to do a little research and recommended several different models of the item I was looking for. That is great service! When I need something, the first place I look is Tanga! Super fast shipping, too.

Everything I have ordered from Tanga has been delivered timely and accurately. Very pleased.

Great products at even better price

Ordered a printer for $18 from Tanga, later I noticed in the fine print that it did not include ink with the printer ( ink will cost me $34 from Walmart), I can get the same printer with ink from [redacted] for $32 any day of the week while Tanga takes over 3 weeks to ship....what a joke!

I sent 2 emails trying to cancel this order before it was packaged and shipped, they responded quickly but said they could not cancel my order or issue me a refund but I can always return the item after I receive it (which will cost me $$ to return)...what a bigger joke!!

Oh yeah, the phone number they list is no longer in service....the biggest joke yet!!!

Stay away from this company....you have been warned!!!!

I would never ever consider buying from them again!

Review: I ordered two shirts from Tanga. Order was placed 10/28 and sent [redacted]. I followed shipment on line and it seemed to be lost as it made it to one destination and then details stopped. I e-mailed Tanga four times to inquire about package as I am aware things can get lost. Usually when this happens, the shipper reships or replaces items. I have gotten absolutely no response from Tanga about items and no resolve. I'd rather not pay for items I don't get. They provide no phone number and no other way to contact them on their web page except e-mail which I have tried as mentioned previously. There has been no attempt to rectify situation. At almost a month after the order, I would think there would be shirts or a response to my inquiry.Desired Settlement: Refund for items never received

Business

Response:

We responded on the 22nd:

""Hello there -We want to provide you with an update on your order.If you’ve been in contact with us already, you are likely aware that we encountered a glitch during our warehouse move that impacted your order. While this move will be a great overall improvement for our customers, we recognize that likely seems hollow given the delay you’ve experienced with your order due to this transition.Our whole team is dedicated to getting through this issue and your order shipped and/or your tracking corrected, ASAP. Please allow us just a few more days to get your order out the door while we work through this particular issue.If for any reason we are unable to prepare your shipment by next Monday you will be issued a full and prompt refund.

We truly apologize for the delay and inconvenience this may have caused you."If you did not receive the email, please respond to this email and let us know so we can look deeper into this for you.

If you did receive the email we ask that you extend your patience just a bit longer so we can focus on fixing the issue for you.Thank you again for your understanding! We are committed to fixing the issue we have encountered.Tanga.com"

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

They responded on the 22nd and said wait until Monday. It is now Monday and I have gotten no notification of shipment. I ordered on the 28th of last month and this isn't the first time Tanga has "had a glitch." I do not want to just wait until they get their problems sorted out as I have had resort to this to get them to communicate. At this point I just want a refund on merchandise I did not receive.

Regards,

Review: I placed an order for 3 T-shirts on 11/30/2013 and my credit card was very promptly charged for this order. On 12/05/13 I received a shipping confirmation and tracking number via e-mail, which stated the ship date for my order was 12/03/13, the tracking info has never been updated. I have sent three e-mails inquiring about the status of my order, which was supposed to be Christmas gifts. I have not received any response what so ever.Desired Settlement: I would've loved to have received these shirts in a timely fashion, as I was looking forward to giving them as Christmas gifts. However I am extremely frustrated with this company and their lack of customer service and regard for their customers!! At this point I'd just like to cancel my order and be fully refunded, however I cannot reach anyone!

Review: I ordered 2 items from Tanga on the 14th of December and only received 1. Everytime I contact them I told it will take someone 2 business days to address the issue, yet the days come and go and I have to contact them again. They refuse to either refund or replace the item that was not shipped.Desired Settlement: Full refund to my [redacted] account from which I purchased the items

Business

Response:

Customer did let us know they were missing a mat. Our representative contacted the warehouse for a reshipment which can take 2-5 business days to hear back, but to the holidays it could take a little longer. The request was sent on the 21st and the 5th business day would be the 28th. Upon receiving information from our warehouse that they could not reship, the refund could not be issued due to an existing claim. The system will not allow it to process. We have recently sent an email to Jeff with more information to getting a refund. Once we receive his email back with his preferred method of refund, we can get it issued immediately. A representative is standing by for their response. Thank you!

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I ordered two Men's 2 Piece Pro-Wear Thermal, but I only received. The order number is [redacted] and the price total is $25.98. The tracking number is: [redacted], and the package weight is only 1 lbs / 0.45 kgs. I have tried to contact them, but never get any answer yet.Desired Settlement: Please send me another one I ordered ASAP.

Business

Response:

Custoemr service issued refund for missing item on 2/17 shortly after customer wrote in. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I ordered an item in October to give to my son for Christmas and when I gave it to him it did not work, it was a smart watch, they told me their return policy was 30 days, even though it was a Christmas gift, they refused to work with me in any way form or fashion.Desired Settlement: I want a replacement of my product.

Business

Response:

We do have an extended return policy for Christmas, but it is good from November forward. This watch was purchased in early October and we can't take it back at this point. I can offer to reimburse 1/2 of the value in the form of a website credit.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved since the business was offering to do nothing originally.In addition, I want to reiterate, that yes this purchase was made in early October, but it was still a Christmas gift and given as so, as I am not a last minute shopper.

Regards,

Consumer

Response:

The above mentioned complaint was agreed upon to be setteled, but I still have not received my website credit with Tanga. Can you please advise? Thank you in advance for your time.Sincerely,[redacted]

This is a great company. Good products at low prices. If something isn't right, doesn't fit,etc. it is no problem to return the item. I will continue to order from Tanga.