Tapjoy

Complaint: [redacted] I am rejecting this response because: I re-downloaded the [redacted] app to specifically check whether or not Tapjoy had dealt with the discrepancies, and they most certainly have notThey also did not respond by email to my numerous requests along with the requested supporting documentation proving that I met all of the stipulations of the third party offerBeing backlogged is one thing, but being unresponsive is yet anotherAnd insinuating that I did not do what was asked of me is unacceptableThey have a poorly managed product with many problems that need to be worked out and it is wrong to bait a person into giving personal information to third party companies for a "reward" from your company which never comes Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I have made myself clearTapjoy IS a fradulent companyEND OF STORYNow, because of this complaint, Tapjoy has punished me by taking away all but four pathetic offers for the Covet Fashion gameSee the attached screenshot taken just moments agoThis is how they do business I do not expect any further resolution since they clearly do not conduct business in an upfront mannerMy only hope is that the Revdex.com will make this public and penalize Tapjoy with the lowest rating possible Sincerely, [redacted]

Tapjoy's offers are owned by third-party AdvertisersIf a user is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their deviceIf a user is determined ineligible by the Advertiser, they are responded with the ineligibility reasonAs the determination was made by the Advertiser, not Tapjoy, we are unable to award them for the offer

We have again confirmed [redacted] is not installed on the users DeviceID, however, we have made an exception and awarded their device for the 'Install and Register for [redacted] !' offer 8/2/(Coins in Walking Dead: Road to Survival)

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] Again, both apps are installed on my devicePlease advise what further information you need to verify this I have provided my device ID and screenshots You have my account info If your system shows that I have not completed the requirements, then your system is faulty If you do not provide the advertised rewards for the completed offer I will escalate the issue to the Attorney General's office and/or the ***

Initial Business Response / [redacted] (1000, 5, 2016/01/26) */ Tapjoy's offers are owned by third-party AdvertisersIf a customer is not rewarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their deviceThe customer is required to provide valid proof of completion, which is used to verify eligibilityTicket [redacted] was submitted 1/12/for the 'Gala Bingo - Spend £and play!' offerWe responded 1/13/requesting the required proofThe customer then responded 4x, each time moving their ticket/issue to the bottom of the queue (Tapjoy works oldest tickets first)The proof was accepted and sent to the Advertiser 1/19/to confirm eligibility, and the customer was advised a determination may take up to business daysWe have heard back from the Advertiser today, and the customer's device will be awarded for the 'Gala Bingo - Spend £and play!' offer

Tapjoy's offers are owned by third-party AdvertisersIf a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their deviceTicket [redacted] - determined ineligible for the 'Play Final Fantasy XV & Upgrade to Level 10' offer by the Advertiser, MachineZone, as they did not meet the requirements of the offer (Citadel was upgraded to Level 9)Below are the offer instructions: "NOTE: Registration of a NEW account is required to be eligible for this reward [redacted] You must complete this action within days for reward Play Final Fantasy XV View Requirements to level up your Citadel Upgrade your Citadel to Level (NOT User Level) [redacted] Reward granted to player upon upgrading the Citadel to Level [redacted] Please note, your currency reward can be delayed up to hour."

This user has not been banned from Tapjoy's servicesThe offers presented are what is availableFor further information, please refer to Tapjoy's Terms of Service: [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/09/18) */ There was an issue with the NFL Huddle application where user's were not receiving their currencyThis was an issue with the publisher, ToppsWe notified any customers having this issue the publisher was working to correct this issueThe issue has since been corrected, and we are now able to award customers their currencyThis customer was awarded for the 'Play fantasy football? Turn that knowledge into cash!' offer 9/16/We apologize for the inconvenience Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have received the coinsI am happy that the issue was resolved

Complaint: [redacted] I am rejecting this response because: There is more excuses being given than actionI have tickets from May, June AND July and even August but the whole point of creating a ticket is so that it's int he system with assigned email proof yet Tapjoy now asks for EXACT offer name which is IMPOSSIBLE to give when they only keep tickets in app inbox (not necessarily having ANYTHING to do with being days old)Worst business ever..I will NEVER do anything through them againSincerely, [redacted]

Tapjoy's offers are owned by third-party AdvertisersIf a user is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their deviceTicket [redacted] was submitted 7/25/for the 'Earn $FREE by Watching Video, Taking Surveys and More!' offerThis was escalated to the Advertiser to verify eligibility 7/28/after the user provided the requested proof of completionTheir device was awarded 8/4/with Diamonds in Design Home after the Advertiser confirmed the user eligible for reward

Ticket [redacted] - awarded Diamonds in Covet Fashion - Dress Up Game 7/19/for the 'Earn $FREE by Watching Video, Taking Surveys and More!' offerThe user has not submitted a ticket for a "cbs" offerFor assistance, they will need to submit a ticket for the specific offer seeking reward

Initial Business Response / [redacted] (1000, 5, 2015/12/18) */ This customer submitted their ticket (XXXXXXXX), and then responded 5x, each time moving their ticket/issue to the bottom of the queue (Tapjoy works oldest tickets first)We apologize for the delay, and will investigate the missing currency right away Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I responded times because it took them a month to answer, and when they finally responded, they did not credit me with the full amount, and just offered a half hearted apology for their screw upThey are still a couple hundred shy on the currency, and have made no attempt to make it right by acknowledging their error and trying to make it right for all the trouble I went through to resolve it Final Business Response / [redacted] (4000, 9, 2016/01/06) */ Our system awards the customer based on the last time the offer was clicked-onThe offer was completed 11/20/during a 1.25x currency saleAs the customer last clicked on the offer 12/18/15, the customer was awarded based on the currency amount at that timeWe have since awarded the user an additional Coins due to the 1.25x currency sale when the offer was taken

This user has been banned from using Tapjoy’s services due to violating Tapjoy’s Terms of ServiceThis user will not be receiving any additional rewards/currency from Tapjoy

Tapjoy's offers are owned by third-party Advertisers. If a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their device. Ticket [redacted] - awarded 13586 Diamonds in Covet Fashion - Dress Up Game 5/17/17 for... the [redacted] with 300+ channels for 3 days for only $4' offer. We apologize for the time taken to resolve their issue.

Tapjoy's offers are owned by third-party AdvertisersIf a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their deviceTicket [redacted] - this user was determined ineligible for the 'Install and Register for Twitter!' offer 6/30/as their DeviceID has not installed Twitter

Tapjoy's offers are owned by third-party AdvertisersIf a user is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their deviceThis user has submitted tickets, all of which were Closed No Response as when our system
responded requesting the required proof, no response was receivedIf the customer responds to their ticket/s with the required proof it will be re-opened, and once confirmed eligible we can then award their deviceIt was explained to the user what is required to complete the offer is stated in the offer instructions provided prior to completing the offer, and Tapjoy has no control over what the third-party advertiser does with the information providedThis user has also been warned twice for abusive language:
"*** *** *** *** *** ** *** ** ** *** *** *** ***
"I am through being kind and polite with anyone whatsoever at TapJoy you *** ***."
If the user continues to respond with abusive language they will be banned from using Tapjoy's services

Complaint: ***I am rejecting this response because:
Of the advertisingMany of the offers stating free actually require payment to complete. Sincerely,*** ***

I have since received correspondence from the company who have resolved the issueThank you