Tapjoy

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

We apologize for the delay but the way that Tapjoy works is that we are not trying to avoid issuing currency to users who have successfully completed our offersWhen a user is not awarded after completing an offer, our Advertising Partners require the user provide valid proof of completion before we can issue the currency since we do not own the offerWe make sure to let each user know that this process may take up to 3-business days for the Advertisers to verify Regarding this users ticket number - worth 168,credits for the "Shop Pura Vida bracelets hand-crafted in Costa Rica!" offer, our systems show that he was successfully credited on April 7th

This user was responded via ticket [redacted] they were awarded for the 'Send Mother's Day Flowers - [redacted] ' offer 5/12/with Coins in [redacted] , and awarded for the 'Festive Birthdays Made FoolproofSend Flowers & Gifts' offer 5/12/with Coins in *** [redacted]

Initial Business Response / [redacted] (1000, 6, 2015/05/14) */ Tapjoy does not offer telephone supportThis user was given incorrect information by our CS Agent, and we are working to ensure this does not happen againThis user should never have been told they were ineligible "because version required for this offer was for free and you have taken paid version", as this is incorrectThis user is indeed eligible for reward and their device will be credited for the 'Start your taxes FREE with TurboTax Online Federal Edition!' offer todayWe apologize for the frustration and inconvenience caused Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/05/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for the responseWhile I feel it is slightly dubious that the issue was a simple mistake, I believe the response is fair & acceptable Thank you to the Revdex.com for acting as an intermediaryYou are heroes

Tapjoy's offers are owned by third-party AdvertisersIf a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their deviceTicket [redacted] submitted for the 'Upgrade your Citadel to Level in Final Fantasy XV' offer was determined ineligible by the Advertiser, MachineZone, as Final Fantasy XV was installed for a different offerAs this determination was made by MachineZone, not Tapjoy, we are unable to award their device for the offer

Tapjoy's offers are owned by third-party AdvertisersIf a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their deviceTicket [redacted] - awarded Diamonds in Covet Fashion: The Game of Shopping & Dre5/16/for the 'magazines for the price of 1! Subscribe now!' offerWe apologize for the time taken to resolve their issue

Tapjoy's offers are owned by third-party AdvertisersIf a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their deviceTicket [redacted] for the 'Install and Register for [redacted] !' offer was determined ineligible for reward as their DeviceID has not installed [redacted]

As previously stated, this user is submitting tickets from multiple email addresses, which will only cause confusion and delays in resolution to their issuesTicket [redacted] was submitted via email address [redacted] If the user’s device has already been awarded, this means the publisher’s servers notified us the currency was successfully awarded to the user’s deviceIf the user has still not received their currency, they will need to reach out to the application’s publisher for assistance

Hello, I do not know if you have processed this complaint already but Tapjoy has paid me in full and if complaint has not been processed I would like to withdrawIf it has that is fine to, they will block me from using but I knew that when I filed the complaint!! Sincerely [redacted]

From: [redacted] Sent: Wednesday, May 17, 8:AMTo: [redacted] Subject: Re: Customer Review Reminder Ah okay, sorry guysI had done the review first before I realized I could do the complaint Also, in response to my complaint, it appears that the company has responded by restricting my access to their app in a seemingly vindictive actionI also have further information to add to the complaint if it is possible to amend it laterI can provide screenshots and documentation of everything if needed ***

Initial Business Response / [redacted] (1000, 6, 2015/05/21) */ This user submitted their ticket for a different offerWhen the user responded requesting credit for the 'Join FanDuel and play this week's FANTASY league!' offer, our CS Agent did not acknowledge the user's issue and responded regarding the other offerWe are working to ensure this does not happen againThis user's device has now been awarded for the 'Join FanDuel and play this week's FANTASY league!' offer, and we apologize for the time taken to resolve their issue

This user's rewards were blocked by our Risk Management systemThey were warned for violating Tapjoy's Terms of Service, and the blocked rewards forced/awardedIf they continue to violate our TOS, they will be banned from using Tapjoy's services

Initial Business Response / [redacted] (1000, 5, 2015/06/05) */ This user has submitted ticketsOne is Resolved as 'Rewarded' for the "Get Beach Ready! Months Of Sex & Love Advice - Just 99¢" offerTwo are 'Waiting on Advertiser' as the user has provided the proof of completion as required by our Advertising Partners, and they have been escalated to the Advertiser to confirm eligibilityThis process takes 3-business days, and we will respond to the user once we hear from the AdvertiserThe other tickets are all 'Closed No Response' as the user did not provide the requested/required proof of completionIf/when the user provides the required proof for the other 7-tickets, we are happy to escalate these to be verified eligible and credit their device

Tapjoy's offers are owned by third-party AdvertisersIf a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their deviceTicket [redacted] - awarded Gold Pins in [redacted] Challenge for the 'Sportsbet: Register, Deposit and get up to $T&C’s apply' offer 11/27/We apologize for the delay in resolution to their issue

Tapjoy's offers are owned by third-party AdvertisersIf a user is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their deviceThis user has submitted one ticket ( [redacted] ) [redacted] which was Closed No Response [redacted] as when the proof of completion was requested, no response was receivedThe instructions presented to the user prior to taking an offer states what is required to complete the offerAny information provided is to the third-party Advertiser, not Tapjoy, and Tapjoy has no control over what the Advertiser does with the information providedIf the user has additional offers seeking reward, they will need to submit a ticket for the specific offer along with their proof of completionOnce provided and confirmed eligible, we can then award their device the missing currency

Tapjoy's offers are owned by third-party AdvertisersIf a user is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their deviceThis user was determined ineligible for the 'Play Game of War and Upgrade to Level 10' offer by the Advertiser, MachineZone, 6/2/as their DeviceID has not installed Game of WarWe also confirmed their DeviceID has not installed Game of WarThe user was also determined ineligible for the 'Continue to play and Complete Level in Gardenscapes!' offer as their DeviceID has not installed Gardenscapes, and Tapjoy also confirmed their DeviceID has not installed GardenscapesThe user has not submitted a ticket for a Mobile Strike offer

Tapjoy does not rip off our usersTapjoy's offers are owned by third-party AdvertisersIf a user is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their deviceThis user's tickets are all ResolvedIf there are additional offers seeking reward they will need to submit ticket/s for the offer/s along with their proof of completionOnce provided and confirmed eligible, we can then award their device the missing currency

Complaint: [redacted] I am rejecting this response because: Not only do they cause they're backlogged by not responding properly they also when they try to work it out do not give all of the gold awards that was promisedLike tips on playing the guitar Rewards double reward offer of gold but they only will pay the regular and not the promotional rewardSincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/08/05) */ This users rewards were blocked by our Risk Management systemAfter review we have forced the blocked rewards and the user's device has been creditedWe apologize for the inconvenience and delay in receiving their currency Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) Issue has been resolvedThank you

[redacted] Good Afternoon [redacted] , I'm writing to tell you that I was contacted directly by this company and the complaint has been resolved My complaint ID is [redacted] I couldn't find a way to withdraw the complaint on your website so I'm hoping this will be sufficient Please do not hesitate to contact me should you require additional information Thank you [redacted]