Tapjoy

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/08/12) */ This customer's reward was blocked by our Risk Management systemThis has been resolved and the customer's device credited the currency for the 'Save for Back to College at Sears.com' offer Tapjoy's offers are owned by third party AdvertisersIf a customer is not rewarded after successfully completing an offer as per the instructions, we must verify eligibility before we can credit their deviceThe Advertiser responded that the customer was ineligible for reward for the 'Build Your Fantasy MLB Team Now!' offer, as they did not sithrough Tapjoy

As previously stated, the Advertiser determined this user ineligible as they did not place the order through Tapjoy’s linkA user can submit a ticket for any offer they have clicked-on, but this does not mean they are eligible for rewardIf they would like to refute this determination, they will need to reach out to [redacted] and request they re-evaluate their determinationIf the Advertiser changes their determination, we can then award their device the missing currency

This user submitted ticket [redacted] 7/2/for the 'Sign up for [redacted] today' offerThis user's currency went to a Rewards Failed statusWe re-credited their device Diamonds in Covet Fashion: The Game for Shopping & Dre7/6/17, and apologize for the inconvenience

Tapjoy does not lieTapjoy's offers are owned by third-party AdvertisersIf a user is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their deviceThis user has submitted ticketsare Closed No Response, as when the proof of completion was requested, no response was receivedOne is Waiting on Customer for the user to respond with the requested proof of completionThe remaining are Resolved as Offer Awarded What is required to complete an offer is stated in the offer instructions, and any information provided is to the third-party Advertiser, not TapjoyTapjoy has no control over what the Advertiser does with the information provided The offers presented are what is available to the userFor further information please refer to Tapjoy’s Terms of Service: [redacted]

As previously stated, this user was denied by the Advertiser, [redacted] , as Mobile Strike is not installed on their DeviceIDTapjoy also confirmed Mobile Strike is not installed on their deviceID

Initial Business Response / [redacted] (1000, 5, 2015/05/12) */ This user is not eligible for reward for this offer which was explained to this user 5/2/via ticket XXXXXXXXHere are the offer instructions for the 'Join Fanduel! One-Day Fantasy Basketball Leagues!' offer: "Sign up, make a deposit of $or more, and enter a real money tournament Note: You must register and deposit $or more to be rewardedRemoving the deposit will revoke your reward." The offer and instructions are very clear the user must join/sifor Fanduel, and the proof the user provided (attached below) shows the user has joined/been a member of Fanduel since 12/As the user the user did not join/sifor Fanduel as per the offer instructions, they are ineligible for reward

Tapjoy's offers are owned by third-party AdvertisersIf a user is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their deviceTicket [redacted] - awarded Diamonds in Design Home 6/1/for the ‘ [redacted] : Get your day free trial’ offer after being confirmed eligible by the AdvertiserThe user has not submitted a ticket for a ‘ [redacted] ’ offerTo assist further, the user will need to submit a ticket for the offer seeking reward along with their proof of completionOnce provided and confirmed eligible by the Advertiser, we can then award their device the missing currency

Tapjoy's offers are owned by third-party AdvertisersIf a user is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their deviceThis user has submitted tickets: are Resolved as Offer Awardedare Closed No Response as when the proof of completion was requested, no response was receivedThe user was also notified their tickets were ClosedIf the user responds to their Closed tickets with the required proof they will be re-openedOne ticket ( [redacted] ) is Waiting on Customer for the user to respond with the requested proof of completionOnce provided and confirmed eligible, we can then award their device the missing currency

Initial Business Response / [redacted] (1000, 5, 2015/07/08) */ Tapjoy does not offer telephone supportWhen a user calls our customer service line, they are informed of this and directed to submit a ticket at support.tapjoy.comTapjoy's offers are owned by third-party AdvertisersIf a user successfully completes an offer as per the instructions and is not rewarded we must confirm eligibility before we can credit their deviceThe Advertising Partner requires the user provide the valid proof of completion received after completing the offer, which is used to confirm/verify eligibilityThe user may feel they must "jump through hoops", but this his how Tapjoy worksThis user has submitted multiple tickets, most of which are "Closed No Response"This means we requested the user provide the required proof and we received no response to our request, so their ticket/issue was closedTapjoy does not "stop replying" to user's ticketsOur CS Agents work oldest tickets first and handle all requestsWe do show the user provided the required proof for the 'Join Disney Movie Club and Get a FREE Frozen Lunch Bag!!' offer 7/2/(ticket XXXXXXXX), and their device was awarded Diamonds 7/7/once the Advertiser verified eligibilityWe also show the user's device was awarded for the 'Get a Gwynnie Bee Day Trial for $1! Unlimited Wardrobe!' offer (ticket XXXXXXXX) XXXX Diamonds 7/7/15, once they provided the required proof and the Advertiser confirmed eligibilityAs the user did not specify the "two large offers" indicated in their complaint, we can only assume these are the offers being referred toOnce the user provides the requested/required information for the other tickets/offers, we are happy to assist with the missing currency

Initial Business Response / [redacted] (1000, 5, 2016/01/13) */ Tapjoy's offers are owned by third-party AdvertisersIf a customer successfully completes an offer as per the instructions and is not awarded, we must confirm eligibility before we can credit their deviceThis customer submitted these two tickets (& XXXXXXXX) X/1/and filed their Revdex.com complaint 1/2/The requested/required proof for these offers was provided 1/5/& 1/8/16, and were escalated to the Advertiser/s to verify eligibilityEligibility was confirmed, and the customer's device awarded for both tickets/offers 1/12/The customer has confirmed the currency was receivedThank you for your patience Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/19) */ Thank you very much, everything is resolved! ***

Tapjoy's offers are owned by third-party AdvertisersIf a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their deviceTicket [redacted] - awarded Diamonds in [redacted] : [redacted] * [redacted] all in one placeTry Free For Days!' offerWe apologize for the time taken to resolve their issue

Initial Business Response / [redacted] (1000, 5, 2015/10/27) */ We were unable to locate any tickets submitted via email address ' [redacted] @gmail.com'Tapjoy's offers are owned by third-party AdvertisersIf a customer has successfully completed an offer as per the instructions and not received their reward, we must confirm eligibility before we can credit their deviceOnce a ticket is submitted we request the customer provide the proof of completion received after completing the offerOnce provided we verify eligibility and then award the deviceOur offers are tested prior to being placed on Tapjoy's offerwall, and state what is required to complete the offer/be eligible for rewardIf we have responded to a ticket stating their device was already awarded, this means the publisher's servers have told us the customer's device was successfully awarded their currencyIf the customer believes the currency was not received, they will need to reach out to the publisher for assistance with the missing currencyTapjoy does not ignore emails or responses from our customers Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) The email registered is [redacted] @gmail.comThe email I used to contact you was my primary email I have a difficult time believing that "Our offers are tested prior to being placed on Tapjoy's offerwall, and state what is required to complete the offer/be eligible for reward." This can not possibly be the caseFor example, today I selected the offer to get free samples from TideTo qualify for the points, I had to registered with valid information (email, name, DOB, address and phone number) which I didAfter entering my information I hit 'redeem'Then I was taking to pages that had multiple offers to participate in other types of research, get different samples of other products, prescriptions, qualify for money loans or get information for my GED, insurance, or car quote needsAfter skipping multiple pages of these 'offers' I finally was taken to a page that had the Tide samplesClicking that link took me to an entirely different page that not only offered me Tide samples but other samples as wellAgain, I selected Tide samples and again an entirely new page loaded and again asked me for all my informationAs far as I am concerned I already gave that information This has happened multiple timesSometimes I just resign myself to the fact that it is a fraud offer and do nothingOther times I report it to Tapjoy, and after usually getting emails, (form emails at that) I am eventually told that I should look for a link in my email to verifyThat is impossible to do as I have no idea where said email would come fromI have ZERO emails in my inbox from Tide Either Tapjoy is aware of these extremely shady marketing tactics and doesn't care, or they are woefully ignorant of what their third-parry partners are doingEither way it is negligent behaviorIf you are indeed aware, then Tapjoy needs to be specific in what they are asking the users to doI gave my informationNowhere does it say I have to give it multiple times to numerous marketing groupsIf a user has to answer multiple surveys, and if those surveys have no "ending", then the users should be informed of thatA brief perusal of message boards of apps that utilize Tapjoy find no shortage of complaints about these types actionsTapjoy should be honest with the users Final Business Response / [redacted] (4000, 9, 2015/11/16) */ We appreciate the feedback regarding the 'Register today for your FREE Sample of Tide!' offerWe will look into this and again confirm currency is received after successfully completing the offer as per the instructions If there are other offers successfully completed and not awarded, the customer must submit a ticket via the device the offer was taken along with the required valid proof of completion (this is in the form of an email or screenshot)Once provided and confirmed we then award the user's device for the offer

Initial Business Response / [redacted] (1000, 5, 2015/05/21) */ This user was responded as ineligible for reward via ticket XXXXXXXX, as the proof/welcome email provided for the 'Get a FREE $gift card when you earn Swag Bucks!' offer was dated 9/22/The user clicked on this offer 5/7/and 5/19/This means the user did not sifor Swagbucks through Tapjoy, and the offer instructions state: "Sifor a free SwagBucks Account"When informed of this, the user then threatened a Revdex.com complaintOur Supervisor credited the user Soul Points in Dark Summoner as a one-time exception to try and appease the user, yet a complaint was still submitted Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/05/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) My complaint was entered on 5-16-I dont accept their response of half credit Tapjoy lied to Revdex.com and said, "Our Supervisor credited the user Soul Points in Dark Summoner as a one-time exception to try and appease the user, yet a complaint was still submitted." The problem existed before that date of 5-18-I only amended the images to the complaint but the complaint was already filed so they are lying about that AND in fact I did sifor Swagbucks through Tapjoy only, because Tapjoy is the only way to get soul points; I would only attempt to collect a reward for "Swag Bucks" because of their adsIt was not from anywhere but from TapjoyThis is not the only ad they dropped the ball onThere are others as well, Health Insurance, Tokyo Girls, and apps that dont even exist, but I dont have the proof for the other complaints because they are phone calls for quotes or no welcome email was ever sent, and images were erased from my hard drive Nonetheless, they practice adsI am seeking full compensation, they should credit the remaining Soul Points of Soul Points Final Business Response / [redacted] (4000, 10, 2015/06/04) */ As previously stated, this user did not sifor the Swagbucks offer via Tapjoy, and is ineligible for rewardAttached is the proof provided showing this user signto Swagbucks 9/22/If this user has successfully completed an offer as per the instructions they will receive confirmation via email which is used to verify eligibilityIf it is a call offer, the Advertiser will verify with the mobile # used to complete the offerIf the offer is an app install, our CS Team will request a screenshot of the app installed/running on their device to be rewardedIf the user has deleted or erased their proof of completion we are unable to assist with the missing currency, as our Advertising Partners require valid proof of completion be provided to creditThis user will not be credited any additional Soul Points for the Swagbucks offer, as they are ineligible for reward

Initial Business Response / [redacted] (1000, 5, 2016/01/07) */ Tapjoy's offer are owned by third-party AdvertisersIf a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibly before we can credit their deviceThe customer is required to provide the proof of completion received after completing the offer which is used to confirm eligibilityOnce provided and verified, we then award for the offerTicket XXXXXXXX was awarded 1/5/with Gold in Kill Shot Bravo for the 'Install and Register for Twitter!' offerTicket XXXXXXXX was awarded 1/7/with Gold in Kill Shot Bravo for the 'Shop Pura Vida bracelets hand-crafted in Costa Rica' offer Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/19) */ The matter was resolved only due to the Revdex.com's involvementTapJoy said "The customer is required to provide the proof of completion received after completing the offer which is used to confirm eligibility." None of TapJoy's written collateral says anything to this effect I provided the requested proof three separate timesTo begin each line of correspondence, TapJoy would request said proof, then I would immediately send itThree days later I would get the original request all over again from TapJoy asking for the evidenceBut for the Revdex.com, I would be in an infinite loopI firmly believe this is a standard practice for TapJoy It is firmly my opinion that TapJoy is a predatory and grossly unethical organization [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] They wrote and explained why they were taking long with my ticketsCome to find out, I din't understand their policy and I was using too many phones to long into my Covet Fashion account, So after this their were nice to credit meTapjoy was more than fair to me considering I was in the wrong

As previously stated, until our back-log is resolved the customer will continue to experience delays in response times and resolution to their issuesWe apologize for the frustration caused, and are working to resolve the back-log as soon as possible

Initial Business Response / [redacted] (1000, 5, 2015/04/27) */ This users rewards were blocked by our Risk Management systemThis user was warned for violating our Terms of Service 1/10/2015, and we then forced/rewarded their blocked rewardsThis users rewards were again blocked by our Risk Management system, and they were then banned from using Tapjoy's services 4/22/as they continued to violate our TOS Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) On X-tapjoy made me aware that resetting the advertising identifier would cause issues and was against their terms of serviceI accepted this explanation and ceased to utilize this option which is part of apples iOS advertising privacy settingsSince I never used this setting option again, I can only assume after updating to iOS tapjoys department seen this as a reset to the setting mentioned, yet I highly doubt this is the caseI still believe they suspended me because of the amount of non payed offers I submitted help for, since I never breached there terms of service after I was made aware of that fact from tapjoy in JanuaryIt was only used in the first place because of the vast amount of issues with the service they provideUltimately I just wanted it to work as advertised, and I was not gonna just let what they owed me fall by the wayside, so I wrote a ticket every time, for every offer they didn't pay out onI then realized from the interaction or lack there of, of customer service, what horrible business practices they have, and how they had no intention on reimbursing me on the larger offers, and only the small offers if at allEven then they would give me a smaller amount then what was originally specifiedInstead of working with me or having any dialogue, they ignored and furnished vague excusesThey need to be accountable for the offers they don't pay out, since they are being paid money by the advertisersI emplore tapjoy to explain specifically what the issue is, and not the same "violation of terms of service" explanationThis lack of transparency adds to the sketchiness of this business Final Business Response / [redacted] (4000, 9, 2015/05/08) */ This user was banned from using Tapjoy's services 4/22/for the sole reason of violating our Terms of Service again, after being previously warned 1/10/ Final Consumer Response / [redacted] (4200, 11, 2015/05/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) Tapjoy is incorrect in its accusation that I violated terms of serviceNor does Tapjoy explain what the violation was, I can only speculateThey have given the same vague response, with nothing new or tangible in the way of information as to what the violation wasI am being falsely accused and request an investigation into tapjoys business practices

This user's rewards were blocked by our Risk Management systemThis user was warned for violating Tapjoy's Terms of Service, and the blocked rewards forced/awardedIf they continue to violate our TOS they will be banned from using Tapjoy's services

We apologize for the delay but the way that Tapjoy works is that we are not trying to avoid issuing currency to users who have successfully completed our offersWhen a user is not awarded after completing an offer, our Advertising Partners require the user provide valid proof of completion before we can issue the currency since we do not own the offerWe make sure to let each user know that this process may take up to 3-business days for the Advertisers to verify Regarding this users ticket number - worth 168,credits for the "Shop Pura Vida bracelets hand-crafted in Costa Rica!" offer, our systems show that he was successfully credited on April 7th