Tapjoy

Initial Business Response / [redacted] (1000, 5, 2015/05/22) */ Tapjoy's offers are owned by third-party AdvertisersIf a user has successfully completed an offer per the instructions and not received their currency, we must verify eligibility before we can credit their deviceOur Advertising partners require the user provide valid proof of completion before we can reward the missing currency This user's rewards were blocked by our Risk Management systemAfter review, this user's device has now been credited for the blocked clicks and respondedWe apologize for the inconvenience and any frustration caused Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) Have provided shipping information from two large offers (coffee, oyo sports) and they haven't paidMany others still in process Final Business Response / [redacted] (4000, 11, 2015/06/05) */ As the user provided the proof as required by our Advertising Partners, this user's device has been rewarded for the '10% Off & Free Shipping on NFL, NHL and MLB Minifigure Toys' and 'FREE Coffee and Free Gifts! Just $S&H!' offersAny other offers not rewarded, the user will need to provide the requested/required proof of completion Final Consumer Response / [redacted] (4200, 13, 2015/06/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) They have blocked me from reward offerings, likely because of this report They have awarded some offers, but fail to reward others when you follow their directionsOffers like "call for an insurance quote" where you call the offices and get a phone quote will not get honored because they don't provide an emailStill others are never rewarded because of technicalities that are never disclosed in the offer

Initial Business Response / [redacted] (1000, 5, 2015/10/01) */ This customers rewards were blocked by our Risk Management systemThis customer has been warned for violating our Terms of ServiceIf they continue to violate our TOS they will be banned from using Tapjoy's services Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) Response states I was blocked by Risk Management for what I login to Tapjoy from both my personal computer and tablet, which is not a violation What did I violate I would like to knowThis is nothing more then an attempt not to payout larger rewards, like the 5k + reward I never received for following the steps for playing Hearthstone: Heroes of Warcraft, and a few other games I never received rewards fromI think the supposed violation came from not paying out large rewards and reporting to reward services when I didn't receive rewards Final Business Response / [redacted] (4000, 10, 2015/10/16) */ Below is what was stated to this customer 10/via Tapjoy ticket #XXXXXXXX: "Our Risk Management systems have detected behavior on your account that is a violation of our Terms of ServiceChanging settings on your device to gain access to offers that are not normally available to you circumvents the steps we've taken to deliver the best user experience for all of our usersWe have systems in place to monitor and flag this behavior, so this can potentially lead to delays in receiving your rewards as well as situations where we're unable to deliver currency at all Part of what allows these systems to be successful is that we don't reveal the specific criteria we use when flagging these violations, but here are a few tips to keep in-mind! First, changing your Device Identifier causes a number of issues in our systems, not limited to being flagged by our Risk Management systems The use of VPN, Proxies and/or any service or device that alters the information provided by your mobile device can also trigger our systems and cause issues with a lot of the measures we've put in place to try and deliver a fantastic experience to you as our user As this is your first warning, please let this serve as our notice to you that continuing this behavior could result in the permanent suspension of your account from Tapjoy services." Final Consumer Response / [redacted] (2000, 12, 2015/10/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have read the response and agree I did login from places my PC using bluestacks Android emulator and my tablet so I guess by doing that it flag their systemKnowing this I now use their services from my tablet instead of my PCI figured this was OK since I own both systems and both rare connected to the same internet service providerI'll have to check with Tapjoy and see if I can use both systems

Initial Business Response / [redacted] (1000, 5, 2015/11/04) */ This customer submitted a ticket for the 'Send a sweet surprise from Sharis Berries' offer (#XXXXXXXX)The customer was notified 11/4/that their device was already awarded Planet Coins in Dawn of the Dragons 10/30/This means the publisher's servers notified us the customer's device was successfully awardedIf the customer has not received their currency, they will need to reach out to the application's publisher for assistanceThey can be reached here: http://www.dawnofthedragons.com/forums/forums/contactus.php Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for looking into my issueThis has been resolved

Complaint: [redacted] I am rejecting this response because: I have put tickets in over missing diamonds and they always tell me that there is none owingI have done so many surveys, majority of them is offered after already completing oneMaybe that is why I haven't been getting awarded, maybe it's not registering because it comes up with a message you have successfully completed this survey, now we have a new survey for you to complete, you click ok and you get new surveyThat could be why I am not getting the diamonds and maybe they aren't showing up as been completed either even though they have been.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Its not trueI did respond about the missing [redacted] offerOn two or three occasionsIt has since been resolvedThe attached png file tapjoy provided has done nothing but confirm all the offers I have not been awarded diamonds forIn my spreadsheet there are approximately completed surveys each worth around - diamonds eachAnd even though I have provided proof on numerous occasions finally resulting in a spreadsheet with all the offerswhich they obviously received as they have addressed many of the offers on the spreadsheet since this case begunNone of those surveys have paid out as clearly shown on the list tapjoy themselves providedIn addition to this the statement about 'avaiable offers being shown' is completely untrueI play on a separate account as well which is under my husbands [redacted] id, and unlike the two accounts which are severely restricted only showing videos and the occasional game all worth a pittance, on the other account there are scores upon scores of offers which are available which I am unable to completeLike wise on the separate account in tapjoys own app I am able to see [redacted] as a option to track offers, but on my two accounts the [redacted] game has been hiddenI have also cross referenced and confirmed with several other players around the world what they see, and in the tapjoy app they can also all see [redacted] as an optionI wish they would stop for a moment and just admit the truthSo dissapointing to see a company continue to conduct their business in such a underhand way, when the evidence they themselves provided shows clearly the true situationAgain happy to provide screenshots to verify what I am saying is trueUnfortunately I can see from their response that they are unwilling to admit to being in the wrong and to rectify the situation for myself and the many many players who have also experienced thisAll one has to do is do a quick [redacted] search and all will be very clear in regards to this situationFurther evidence is written by hundreds if not thousands of other players on the [redacted] pageThis is not an isolated occurance and im saddened to say it be allowed to continue to go on unless something is done to regulate this practice of shortchanging customers unchecked.Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/05/14) */ What this user stated is incorrectThis user completed the 'Just a few days left! Get Mother's Day flowers now!' offer thru the Instant Scratch Off Ticket Mania - Free American Scratchers Lottery Game (Vegas Casino Inferno) application and was successfully rewarded Coins 4/24/The ticket the user submitted (XXXXXXXX) was also through the Instant Scratch Off Ticket Mania - Free American Scratchers Lottery Game (Vegas Casino Inferno) application for Coins, not Dragons: Rise of Berk for 'Runes'Every time a user clicks on one of our offers this is saved in our system, and this user never clicked on this offer through the Dragons: Rise of Berk application

Complaint: [redacted] I am rejecting this response because: they are lying about everything that they are saying and this is the exact same thing that happens to hundreds of other TapJoy users as well. They want something that is impossible to give, Screenshotted Proof an offer is completed days after the browser windows are closed and thus 100% impossible to give the so called proof they want at TapJoy well offers stand completed but if you don't complete the intended offers SPAM REQUIREMENTS the TapJoy offers don't ever go through. The SPAM offers are giving the victims of this nothing but SPAM emails and Telemarketer Phone Calls for completing them but NOTHING WHATSOEVER comes from TapJoy in the forms of the Rewards that TapJoy owes for they go and say the offers aren't completed WHEN THEY ARE 100% COMPLETED by their requirements at TapJoy except for the Offers SPAM REQUIREMENTS. This is 100% UNACCEPTABLE BY ALL STANDARDS and is also 100% unacceptable by all users of TapJoy and there are thousands of people that have had to deal with this from TapJoy for hundreds of times over many different days and we all demand that TapJoy is shutdown once and for all for how they lie about their offers, support SCAMMERS and TELEMARKETERS well not making good on their completed offers for the so called third parties with the offers that need to be completed don't accept that the offers are complete until the offers' SPAM requirements are 100% completed thus resulting in countless and harassing SPAM emails and Telemarketer Phone Calls. Sincerely, [redacted]

I just attached screenshots from minutes ago showing the process when you are missing diamonds/haven't received rewardsYou select "missing diamonds" in the bottom right-hand cornerThen from the drop-down you select the offer you weren't rewarded forFrom there you give a brief description and submit a request/ticket and Tapjoy responds and rewards you for missing diamonds if you have proof This was the process when I submitted my original ticket with TapjoyAlso keep in mind, "TAPJOY" has already rewarded me for a portion of the advertised/promoted/promised rewardThey just rewarded me less than 10% of what was promised by [redacted] on TapJoy's portal.This is still the process as of minutes ago when I just checked TapJoy keeps showing their deceit by responding with flat out liesIt's reprehensible and they keep going further and furtherIt's just beyond ridiculous at this point Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/08/07) */ Tapjoy's offers are owned by third party AdvertisersIf a user has successfully completed an offer as per the instructions and is not awarded we must confirm eligibility before we can credit the user's deviceOther than the video offers, when a user completes the offer they are provided with proof of completionThis proof of completion is requested/required to confirm eligibility and credit the user's device if not awardedThis user submitted ticket #XXXXXXXX for the 'Join BIRCHBOX - Discover the Best Beauty & Grooming Products' offer 7/27/15, and then responded to his ticket 5x, each time moving the ticket to the bottom of the queue (Tapjoy works oldest tickets first)The user has provided the required proof of completion, and this has been escalated to the Advertiser to verify eligibility 8/5/We have heard back from the Advertiser today, 8/7/15, which confirmed the user is eligible, and their device will be awarded for the Birchbox offer todayThis user has submitted additional ticketsFour ( [redacted] , XXXXXXXX, XXXXXXXX, XXXXXXXX) are 'Closed No Response' as the user did not provide the requested/required proofOne ticket (XXXXXXXX) was Resolved as the user was already awarded for the offerThe other ticket (XXXXXXXX) the user was denied by the Advertiser as they did not meet the eligibility requirements of the offer Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) I do not expect to jump through hoops every single time I use your serviceNor do I have proof for every video or offer I completeThe message boards are absolutely full of user with the same problem as mineThank you for resolving this matter but when your company offers no personal customer service other then just email and forget it, this is going to continue to happen

Complaint: [redacted] I am rejecting this response because: I have screenshots proving the game is on my device, showing level required reached (10), showing location of base and an email from the in game app help showing when game started and when the required level was reached They claim it's not on my device but I only I one device for it to be on They basi***ly are not honouring the offer even with all the proof sent Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: This was the only place to purchase the TUBE shots! They need to find a better way to trackI bought items all on the same dayThis was the one that did not go throughI knew that they were going to ask for the receipt, which they did, and then miraculously it wasn't purchased in the right time frameI'm not inLike I said this isn't the first time for the company lacked on paying out on items for the gameSincerely, [redacted]

Tapjoy's offers are owned by third-party AdvertisersIf a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their deviceWhen submitting a ticket it states: "Tapjoy requires up to hours for your account balance to updatePlease wait until that time if you do not see your completed offer in the list below"Submitting a ticket for another/different offer only causes confusion and further delays in resolution to their issueTo assist further with their missing currency, the user will need to submit a ticket for the specific offer/s seeking reward, along with their proof of completionOnce they have done this and been verified eligible, we can then award their device the missing currency

RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/12/18) */ This customer's rewards were blocked by our Risk Management systemThis customer has been warned for violating our Terms of Service, and if they continue to violate our TOS will be banned from using Tapjoy's services Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) How do I abuse there services? That is a straight out lieThis is what Tapjoy doesIf you dont agree with them they say you were violating there terms of serviceThey get so far behind on what they owe you then BLOCK your payment as you can seeSo basically I did work and never got paidVery typical of Tapjoy and now EVERYONE can see how the real Tapjoy isI have been lied to, discriminated and now you see Im not being payed for what I owed Complaint Response Date bumped because: Holiday Final Business Response / [redacted] (4000, 10, 2016/01/06) */ This customer has not been banned from using Tapjoy's services, but has been warned a second time for violating our Terms of Service 12/30/As this is the second warning, if our TOS are violated once more they will be banned from using Tapjoy's servicesHere is what was stated to the customer 12/30/15: "Our Risk Management systems have detected behavior on your account that is a violation of our Terms of ServiceChanging settings on your device to gain access to offers that are not normally available to you circumvents the steps we've taken to deliver the best user experience for all of our usersWe have systems in place to monitor and flag this behavior, so this can potentially lead to delays in receiving your rewards as well as situations where we're unable to deliver currency at all Part of what allows these systems to be successful is that we don't reveal the specific criteria we use when flagging these violations, but here are a few tips to keep in-mind! First, changing your Device Identifier causes a number of issues in our systems, not limited to being flagged by our Risk Management systems The use of VPN, Proxies and/or any service or device that alters the information provided by your mobile device can also trigger our systems and cause issues with a lot of the measures we've put in place to try and deliver a fantastic experience to you as our user As this is your second warning, please let this serve as our notice to you that continuing this behavior will result in the permanent suspension of your account from Tapjoy services After careful review, I've gone ahead and awarded you for the following flagged offers Coins for the "Download Game of War & Complete Level 5" offer Coins for the "Mobile Strike - Level 6" offer Coins for the "Epic war on tiny phones, play with Arnold Schwarzenegger!" offer Coins for the "Brand new Modern War Strategy GameBe the first to play!" offer Coins for the "Watch MARVEL Contest of Champions!" offer Coins for the "Clash of Kings" offer Coins for the "Watch video and discover the hottest action game!" offer Coins for the "Scratch your way to winning $5,instantly!" offer Coins for the "Watch the trailer for Summoners War, a modern take on the classic RPG!" offer Coins for the "Start Your Rags to Riches Venture: Watch Adventure Capitalist" offer Coins for the "Scratch your way to winning $5,instantly!" offer Coins for the "Selling Made Easy and FUN! Find Bargains Now! Install Now!" offer Coins for the "Homeland on SHOWTIMEÂ(r): Start Free Trial" offer Coins for the "World is your stage! Game of Dice" offer Thanks again for choosing Tapjoy, and please feel free to let us know if you have any other questions or concerns!" As to being contacted by our Santa Barbara office, this is a sales office only and does not handle or work with customer service issuesThe only way this customer would have been contacted by the Santa Barbara office is if they contacted this office/left a message, and was then responded to as a sales callAs this office handles sales, working with advertisers and publishers, they would not have been able to assist the customer with their issue Final Consumer Response / [redacted] (4200, 12, 2016/01/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) As for me "violating Tapjoys T.o.S" agreementIts a lieThey say I changed my device ID and Scopely can confirm I NEVER nor EVER changed itIf I did I Scopely would have RESETED my Walking Dead gameThey cane and have confirmed that as well so I ask those marks be removed from the recordAs for MY cache on MY PHONEYou are asked to download many cache cleaning programs such as Clean Master or Memory GaurdThey give you coins to download these apps then when you open and use these apps they clear your cache, THOUGH ITS YOUR CACHE AND MEMORY ON YOUR PERSONAL CELL PHONE, they claim you have violated their T.o.SI have sat down and called there office many times and left many voicemails humbly asking for 1200+ tickets toreport the 1200+ videos I have watched and not recieved coins forI have also left many voicemails concerningnmy case and the issue with cache cleaning programsThough my calls are never returned I recieve UNRELATED emailsIn the emails Im told they cant find my "clicks" though they cant find any "clicks" on most peoples profileaTapjoy USES peoples private information and then usually ends up suspending the person when they make any kind of troubleGoogle.com type in Tapjoy complaints into search and be sure to read the DirectTV artickem

At date 4/2/201, I received the following email from Tapjoy Reward Automated System: 'We have marked your case as Solved because we haven't heard from you in at least hours."This is outrageous, because I have been sending them several emails with screenshots with proof of the completion of the offer and demanding them to complyAfter not hearing from them in all these times now they say it's me the one hasn't replied? I sincerely expect this to be some kind of April Fools Joke.My issue with Tapjoy is still unresolved and they keep being the highest standard of incompetence

Tapjoy's offers are owned by third-party AdvertisersIf a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their deviceTapjoy has recently integrated to a new ticketing system causing a back-log and delays in response timeWe are having this customer's two unresolved tickets handled right away, and apologize for the delay in resolution

Initial Business Response / [redacted] (1000, 5, 2015/12/18) */ This customer already filed Revdex.com complaint XXXXXXXXThis customer was warned for violating Tapjoy's Terms of Service 11/3/and again 11/19/They were then banned 12/7/for continuing to violate our TOSBelow is the correspondence sent to the customer: "I'm afraid our Risk Management systems have detected behavior on your account that is a violation of our Terms of ServiceWe do not provide information regarding proprietary systems and/or methods of detecting this type of behavior, so we will be unable to go into further detailIf you would like more information regarding the terms of our service, I encourage you to review them here: https://my.tapjoy.com/static/tos Unfortunately, with the suspension of your account, Tapjoy services and support will no longer be available to you." Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) All I did was watch tons of videos that were spawning each time I go to click on free gemsThere was no fraud committed on my part of the offers keep respawningThey claim I used some type of device to get gems but I didn'tAll I did was reset my phoneI highly do not recommend people from using their servicesThey're very unprofessional and occasionally freeze your account if they see you watch a lot of videos and half the time on the download content, they will not reward youThey like to threaten you with banning your account and they do it by freezing your account for hours every now and then so you won't keep redeeming rewardsOnly explanation they can give you is that something went wrong and that they'll look into itI HIGHLY WOULD NOT RECOMMEND TAPJOYUse App Mana instead Complaint Response Date bumped because: Holiday Final Business Response / [redacted] (4000, 9, 2016/01/06) */ Tapjoy does not ban customers or freeze their account due to watching/taking multiple video offersThis customer has been banned from using Tapjoy's service due to repeatedly violating our Terms of Service Final Consumer Response / [redacted] (4200, 11, 2016/01/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was banned for basically watching too many video clips and contacting them after not receiving my rewards for downloading apps that didn't give me rewardsThey do this thing where they say it's a software issue while it's notThey froze my account times but literally I was only issued warning and then when I didn't recieve any more rewards and contacting them again, they chose to cut me off with no further help and banned me permanently for watching videos that's kept showing up for meIs this service or just plain old cut throat? Very dissatisfied!

Initial Business Response / [redacted] (1000, 5, 2015/11/20) */ This customer was warned for violating Tapjoy's Terms of Service 10/7/and 10/14/This customer continued to violate our TOS and has been banned from using Tapjoy's services Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Tapjoy sent me an email that I have violated their ToSSince I did nothing different than I've been doing the whole time except buying and using a new device, I asked what I did wrong so I can change my behaviorI went through Tapjoy ToS several times and did not find where it states something I violatedThe email didn't contain either info what I had violatedAll stated in there didn't apply to meAfter asking what the problem is they told me they can't go into further detailsI believe they blame me of changing my device ID or such after I connected my account with my new device.Tapjoy can't just say I violated their ToS and not pay me my rewards, because I did not violate any of their ToS or anything of the additional ToS they pointed out in their e-mailThey say they can't go into further detail, but I don't need to know how I did something wrong, they shall prove me WHAT I did wrongAlso I wonder why they don't state all their ToS in advance, as research showed the additional part they send out via e-mail is always the sameBut that is none of my concern, as I did not violate any of those ToS knowinglyHow can they tell me to change any behavior I've been doing for months and was right all the time Final Business Response / [redacted] (4000, 9, 2015/12/02) */ This is the warning for violating Tapjoy's Terms of Service sent to the customer 10/14/15: "Our Risk Management systems have detected behavior on your account that is a violation of our Terms of ServiceChanging settings on your device to gain access to offers that are not normally available to you circumvents the steps we've taken to deliver the best user experience for all of our usersWe have systems in place to monitor and flag this behavior, so this can potentially lead to delays in receiving your rewards as well as situations where we're unable to deliver currency at all Part of what allows these systems to be successful is that we don't reveal the specific criteria we use when flagging these violations, but here are a few tips to keep in-mind! First, changing your Device Identifier causes a number of issues in our systems, not limited to being flagged by our Risk Management systems The use of VPN, Proxies and/or any service or device that alters the information provided by your mobile device can also trigger our systems and cause issues with a lot of the measures we've put in place to try and deliver a fantastic experience to you as our user As this is your first warning, please let this serve as our notice to you that continuing this behavior could result in the permanent suspension of your account from Tapjoy services." This is the email sent to the customer 11/12/after being banned from Tapjoy's services: "I'm afraid our Risk Management systems have detected behavior on your account that is a violation of our Terms of ServiceWe do not provide information regarding proprietary systems and/or methods of detecting this type of behavior, so we will be unable to go into further detailIf you would like more information regarding the terms of our service, I encourage you to review them here: https://my.tapjoy.com/static/tos Unfortunately, with the suspension of your account, Tapjoy services and support will no longer be available to you." Final Consumer Response / [redacted] (4200, 11, 2015/12/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I see no resolution in copying the emails which have been sent to me beforeAs I said, I did nothing to violate the ToS or any of the things mentioned in the emailAll I did was buying a new device and connecting it to my Tapjoy accountThat was stupid to do, if I wouldn't have connected I would have been able to do offers I have finished beforeBut I wanted to stay sincereCopying the content of the emails makes no senseMy answer to these emails were that I have no idea what I did wrong and I read the ToS thoroughlyI believe Yapjoy banned me because I finished a lot of offers and kept receipts if an offer didn't pay outThey obviously don't like that and ban accounts for that, this can be found on various websites in the internetTapjoy still won't say what in particular I did wrong in this special caseNobody asks them to reveal how they workBut obviously they have no proof that I violated the ToSHow can I stop violating the ToS if I just used their service like I am supposed to? Tapjoy is lying here and won't admit it's how they work to get rid of people who are eligible for many rewards Tapjoy, propose a resolution, don't just copy your mails here

Complaint: [redacted] I am rejecting this response because: Ive attached screenshots of the app running on my device, Ive never had a [redacted] account until I did this offer through tapjoy.Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/06/24) */ We were unable to locate a device nor any tickets submitted with the email address provided ( [redacted] @gmail.com), so we are unable to look into this user's specific experience furtherHowever, we appreciate the comments about this offer, and will make sure this gets looked into further by a representative within our organization