Tapjoy

Initial Business Response / [redacted] (1000, 6, 2015/06/26) */ Tapjoy's offers are owned by third-party AdvertisersIf a user has completed an offer as per the offer instructions and not been rewarded, the Advertiser requires the user provide proof of completion to confirm eligibilityThis user responded to their ticket 6x, each time moving their issue to the bottom of the queue (Tapjoy works oldest tickets first)We requested the required proof of completion from the user 6/24, which was providedWe then escalated this to the Advertiser to confirm eligibilityThe Advertiser responded today that the user is eligible and their device will be rewarded for the 'Build Your Fantasy MLB Team Now!' offer today

Initial Business Response / [redacted] (1000, 5, 2015/11/06) */ Tapjoy's offers are owned by third-party AdvertisersIf a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their deviceThe customer is required to provide the proof of completion received after taking the offer which is used to verify eligibilityTapjoy does not punish their customers for sending an emailTapjoy works oldest tickets first, and each time a customer responds to their ticket/email it moves to the bottom of the queueThis is the way Tapjoy worksThe required proof for the 'Frank & Oak - Access Exclusive Menswear' offer was provided 11/3/15, and we received confirmation from the Advertiser today, 11/6/the user is eligible, and will be awarded for the offer today

Initial Business Response / [redacted] (1000, 5, 2015/06/11) */ Tapjoy's offers are owned by third-party AdvertisersIf a user is not rewarded after successfully completing an offer as per the offer instructions we require the user provide the requested/required information before we can verify eligibility with the Advertiser and credit their deviceIf it is a 'call' offer, the Advertiser requires the mobile # used to complete the offer to determine eligibilityOur other offers require the user provide the proof of confirmation email received after successfully completing the offerWe do not request proof including personal information such as a passwordWe show this user has submitted a total of tickets via two email addressesof these ticket are not submitted for an offer, but have multiple screenshots attachedThe other are tickets submitted for offers the user was seeking credit forWhen the user submits a ticket for an offer we respond requesting the required proof/informationThe user needs to simply respond with this information and are not given a new ticket number with each response to their ticketThis user has been awarded for the 'Get Your Free Credit Score Instantly!', 'Get Your Credit Score 100% Free! No Credit Card Required', 'Need Auto Insurance? Fill out a mobile quote!', 'Save $100's on Auto InsuranceCall Now to Get Quotes! ', 'Enter to Win a Samsung Galaxy SToday!', 'Complete A Car Insurance Quote NOW!', and 'Taichi Panda' offersThe user was not rewarded for 'call' offers as the Advertiser determined that the user did not complete those offers as per the instructionsCalling the number does not ensure eligibilityThe user must speak to the representative and receive the required information or quote as per the offer instructions to be eligible for rewardThe remaining tickets were "Closed No Response" as the requested proof/information was not provided

Complaint: [redacted] I am rejecting this response because: I have written to [redacted] to find out why they accepted coins for my account when I don't have them They say they sent a second set I don't have those either I have coin in my account As for their email reply, the last email reply I had Tapjoy was from last year So I just checked my spam folder and it was in there That's on google for putting it there The ID is assigned by *** All I can do is give you what they give me I am including a screenshot of my game page that shows exactly how many coins are there In the upper right corner it shows a gold coin with the letter P and the number next to it That's the quantity I have I don't know where the screw up is, but I do know I don't have $worth of coins! As I've mentioned, 1,coins would last WELL over a year for me, maybe 2! So there's no possible way I could have spent those coins Plus [redacted] would have a record of what I've spent I've spent coins since May I don't know how long it will take for [redacted] to answer me, so I'm asking you to waive the days on this in case it takes them longer than that to figure this out and get back to me If that's not acceptable, please get back to me If Tapjoy awarded this twice, then obviously there's a problem between them and *** Either way, I'm still losing out here.Sincerely, [redacted]

Tapjoy responds to all of our ticketsTapjoy's offers are owned by third-party AdvertisersIf a user is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their deviceThis user submitted Ticket [redacted] 5/17/for the [redacted] offerTheir device was awarded Coins in [redacted] 5/22/

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever I don't understand why it takes so long to award diamonds that are paid for by paid subscriptionsI had sent my proof as soon as I opened the ticketPayment receiptsAnd no communication from Tapjoy doesn't help eitherAs for the offer I was deemed ineligible for, I signed up to the lottery offers through different companies so this is misleading to say the leastI was never informed at the signup that I was already a member which surely would have happened had I already been a memberDefinitely not happy about that but I know they won't budge so there's nothing I can do except be extremely careful in future The whole thing took over weeks to resolve which is not acceptable when I have paid for goods Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 9, 2015/07/15) */ This user's ticket/issue was initially delayed due to responding their ticket 6x, each time moving it to the bottom of the queue (Tapjoy works oldest tickets first)This user's rewards were then blocked by our Risk Management system, further delaying resolution to their issueThis has now been corrected, the blocked currency awarded, and the user has also been awarded for the 'Join Disney Movie Club and Get a FREE Frozen Lunch Bag!!' offer XXXXXX Credits, along with some additional currency due to the delay in resolutionWe apologize for the inconvenience and frustration caused

Tapjoy's offers are owned by third-party AdvertisersIf a user is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their deviceTicket [redacted] was submitted for the 'Get a $Gift Card From [redacted] !' offer Resolution to this ticket was delayed as the user did not provide valid proof of completionWhen this offer is successfully completed the user is provided a code to receive their $gift card, yet they were unable to provide thisWithout this, the user is not eligible and we are unable to award themHowever, due to the time taken, they were awarded for the offer 8/3/as an exception

Complaint: [redacted] I am rejecting this response because: I HAVE DONE ALL OFFERS BY USING MY ***I CANNOT TAKE APICTURE OIF WHAT I'VE DONE USING MY ***! I CANNOT USED MY CMOPUTER BECAUSE TAPJOY IS NOT COMPATIBLE WITH WINDOWS! I NEED ALL OF MY REWARDS INCLUDING ALL OF REWARDS FROM ALL THE OFFERS I COMPLETED! NEXT STEP: CONSUMER AFFAIRS THEN ATTORNEY GENERAL'S OFFICE!Sincerely, [redacted] ***

Tapjoy's offers are owned by third-party AdvertisersIf a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their device Ticket [redacted] was submitted 5/20/for the 'Ladbrokes Sport – Deposit £ and play!' offerOnce the proof provided was accepted, this was then escalated to the Advertiser, Ladbrokes, to be confirmed eligibleTheir device was awarded Diamonds in Covet Fashion - Dress Up Game 6/2/ Ticket [redacted] was submitted 5/25/for the 'FREE EuroMillions bet when you buy one for £2.50!' offerThe user was notified 5/30/they were ineligible for this offer as they were already awarded for the 'Start your year with EuroMillions 100M Jackpot for only £1' offer 5/26/The user responded with: "OkThanks anyway."

Tapjoy's offers are owned by third-party AdvertisersIf a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their deviceThis customer has been warned for spamming, which is in violation of Tapjoy's Terms of ServiceIf the customer has completed an offer and not been awarded, they will need to submit a ticket for the offer along with the required proofProviding multiple random screenshots does not help resolve their issue, and only causes further delays in resolution to their issues

This user's rewards were blocked by our Risk Management systemThis user was warned for violating Tapjoy's Terms of Service, and the blocked clicks forced/awardedIf they continue to violate our TOS, they will be banned from using Tapjoy's services

Initial Business Response / [redacted] (1000, 5, 2015/09/17) */ This customer's rewards were blocked by our Risk Management systemThis customer has been warned for violating our Terms of ServiceIf they continue to violate our TOS they will be banned from using Tapjoy's services

Initial Business Response / [redacted] (1000, 5, 2015/05/22) */ Tapjoy is not a scamIf a users has successfully completed an offer as per the offer instructions and not received their currency, the Advertiser requires the user provide valid proof of completion in order to credit their deviceThis user has open tickets [redacted] XXXXXXXX, XXXXXXXX) all with the same response: "I have had to message your company over times so I have no idea which offer you are speaking aboutIf you can give me the name of the offer I will gladly give you all the proof I have"We will respond again, but the user will need to provide the required proof for the offer/tickets submitted and we will then reward for the offer if currency was not received Regarding "I received a response from Covet yesterday saying they applied diamonds to my account WHICH THEY DID NOT- and they stopped responding to me." As the publisher has told the user they have credit them, this is an issue the user will need to take up with Covet, as this is not a Tapjoy issue Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) They are only addressing a PART of the issueI received a response from them saying they've looked over my whole account from day and only 65% of my offers went thru without me having to fight for them65%!!!!! That is an extremely low number!! Not once in there response do they take any responsiblity or apologize TO THEIR CUSTOMERS! I have since stopped playing covet due to tapjoyThey should have apologized, made it right and then improved the processI will make it a point to inform people of tapjoy's customer serviceEXTREMELY DISAPPOINTED!! STAY AWAY FROM TAPJOY!!!!!!!! Final Business Response / [redacted] (4000, 9, 2015/06/04) */ This percentage provided to the user was inaccurate and was based on every offer this user has ever clicked on, not based on every offer this user completedA user can click on/view any of our offers, but it does not mean the offer was completedThe only way of knowing if a user successfully completed an offer that is not awarded is after providing the required proof of completion required by our Advertising PartnersOtherwise we have no way of knowing if a user simply clicked on/viewed an offer or actually completed itWe apologize for any confusion Final Consumer Response / [redacted] (4200, 11, 2015/06/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) Well than THEIR EMPLOYEE lied to me because that is what I was told by TAPJOY!!! Yet again, this wonderful customer service is STILL doing wrong by their customerThis complaint shows how they treat customers, stay away!!

Tapjoy's offers are owned by third-party AdvertisersIf a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their deviceTicket [redacted] was submitted for the 'Subscribe to [redacted] and Save 25% Today!' offer, but was not awarded as valid proof of completion was not providedDue to the time taken, we have awarded the user's device with the proof provided as an exceptionTicket [redacted] - awarded Diamonds in Covet Fashion: The Game for Shopping & Dre5/11/for the 'Try OrangoTV with 300+ channels for days for only $4' offerWe apologize for the time taken to resolve their issues

This user's rewards were blocked by our Risk Management systemThis user was warned for violating Tapjoy's Terms of Service, and the blocked rewards forced/awardedIf they continue to violate our TOS, they will be banned from using Tapjoy's services

This user has submitted tickets which are all Resolved as Offer AwardedIf there are additional offers seeking reward, they will need to submit a ticket/s for the offer/s along with their proof of completionOnce provided and confirmed eligible, we can award their device the missing currency

Tapjoy responds to every ticketTapjoy's offers are owned by third-party AdvertisersIf a user is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their deviceThis user's tickets are all Resolved except for [redacted] which is Waiting on Customer for the user to respond with the requested proof of completionIf there are additional offers seeking reward, the user will need to submit a ticket for the offer along with their proof of completionOnce confirmed eligible, we can then award their device the missing currency

There was an issue with the Walking Dead: Road to Survival's publisher (Scopely), where some of the rewards were going to a Rewards Failed status, and the user did not receive their currencyThe issue has been resolved and the user's device re-credited 6/13/for the following offers: Coins for the "Doubleclick - Electronic Arts - General US/CA" offer Coins for the "Watch Kill Shot Bravo!" offer Coins for the "Upgrade to level when you play Mobile Strike!" offer We apologize for the delay in resolution

Tapjoy's offers are owned by third-party AdvertisersIf a user is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their deviceThis user has submitted tickets: are Resolved as Offer Awardedare Closed No Response, as when the proof of completion was requested no response was receivedThey were also informed when the ticket was ClosedIf they respond to their Closed tickets with the required proof, they will be re-openedOne ticket ( [redacted] ) is Waiting on Customer, for the user to respond with the requested proof of completion Tapjoy awards over million transactions dailyCustomer Service interacts with 10,users daily, and when compared to CS tickets, this is less than 0.1% of total transactionsWe apologize for the delay in resolution to their issues