Tapjoy

Tapjoy's offers are owned by third-party AdvertisersIf a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their deviceTicket - awarded Diamonds in Covet Fashion: The Game for Shopping &
Dre7/26/for the 'Try *** Early Learning Academy FREE!' offer

Tapjoy's offers are owned by third-party AdvertisersIf a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their deviceThis user's device was awarded Diamonds in *** *** 5/30/for the ***
offer after being confirmed eligible by the Advertiser, P***We apologize for the delay in resolution to their issue

Tapjoy responds to all ticketsWhen a ticket is submitted, they are responded requesting the required proof of completionAs no response was received, they were closed hours laterThe user is also notified the ticket has been Closed No ResponseIf they responded to their Closed ticket, it would have been re-openedAlso, ticket was submitted 5/20/for the ‘Sign Up for *** VIP, Get Two Pairs of Shoes for $39.95!’ offer, and was awarded 5/26/after being confirmed eligible

Tapjoy's offers are owned by third-party AdvertisersIf a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their deviceTicket *** - awarded Diamonds in Covet Fashion - Dress Up Game 6/30/for
the 'Gillette On Demand is the new, online-only service to purchase Gillette razor blades.' offer after after being confirmed eligible by the Advertiser

Tapjoy does not or sell information provided by customersTapjoy's offers are owned by third-party advertisers, and state what information is required to complete the offer. When taking some of our offers the third-party advertiser may request additional information from the
user. Tapjoy has no control over how the third-party advertisers use the information obtained

Initial Business Response /* (1000, 5, 2015/06/19) */
Tapjoy's offers are owned by third-party AdvertisersIf a user completes an offer as per the offer instructions and are not rewarded we must confirm eligibility before we can credit their deviceThis user submitted a ticket (XXXXXXXX) for the
'Join Now and Get Disney Movies for $Each plus a FREE Frozen Lunch Bag!!' offer 6/12/We responded 6/requesting the required proof to verify eligibilityThe user responded 6/16, and the proof the user provided was for a different offer than Tapjoy's Disney Movies for $each with an order date of 6/15/which did not match the date in our systemBecause of this the user was responded as ineligible 6/The user then came back irate, responding 6x each time moving their ticket to the bottom of the queue (Tapjoy works oldest tickets first)Included in the responses the user sent different proof, this time for Tapjoy's offerThis proof was then sent to the Advertiser 6/17, and they confirmed eligibility and the user's device was awarded Gems for the 'Join Now and Get Disney Movies for $Each plus a FREE Frozen Lunch Bag!!' offer 6/

Tapjoy does not offer Customer Support via ***Tapjoy's offers are owned by third-party AdvertisersIf a user is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their deviceThis user has submitted tickets in
June, 2017: are Resolved as Offer Awarded, and are Closed No Response, as when the proof of completion was requested, no response was receivedThe user was also notified when their tickets were ClosedIf the user responds to their Closed tickets with the required proof, they will be re-openedIf there are additional offers seeking reward, the user will need to submit ticket/s for the offer/s (***) along with their proof of completionOnce provided and confirmed eligible, we can then award their device the missing currency

Tapjoy's offers are owned by third-party AdvertisersIf a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their deviceThis customer was awarded for the 'Your music, your wayStart your Rhapsody Premier
free trial today!' offer 6/1/The only time a pending ticket is closed, is when our system requests the required proof and no response is received within 72-hoursIf/when the user responds to their closed ticket, it is then re-openedWe apologize for the delay in resolution to their issue

Initial Business Response /* (1000, 5, 2016/01/07) */
Tapjoy's offers are owned by third-party AdvertisersIf a customer has successfully completed an offer as per the instructions and not been awarded, we must confirm eligibility before we can credit their deviceThis customer submitted ticket
XXXXXXXX for the 'Love Redbox? Get a Free Movie Rental Code On Us!' offer 12/8/The offer instructions state: "Enter your email address and DOB, then sign up for the sponsor offer with your valid information to redeem your redbox code." When our system responded 12/8/requesting proof of completion, there was no response received and the ticket was 'Closed No Response' 12/10/If the customer has completed the offer as per the instructions and signfor the sponsor offer, they will need to provide the confirmation email received showing the Redbox free movie rental codeOnce provided and verified eligible by the Advertiser we can then award for the offer

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever they should have atleast replied stating the delay and respond to atleast one of my numerous emailsThe company not giving a single response to the mails for a week made me feel I was blocked! Anyways thanks for your support and hope we don't have this communication gap in the future!Sincerely, *** *** ***

Initial Business Response /* (1000, 5, 2015/08/18) */
Unfortunately there are times where a poor internet connect, or leaving an application to later return and complete the offer, may result in the currency not being successfully awardedPlease submit a ticket following the instructions here:
https://support.tapjoy.com Once you have done so, we will happily look into this matter for you and make sure you receive the in game currency you deserve for completing an offer successfully

Initial Business Response /* (1000, 5, 2015/12/18) */
This customer submitted their ticket 12/10/We responded requesting the proof of completion email received after completing the offerThe user provided this 12/11/15, yet kept responding to their ticket/issue over and over each time moving
it to the bottom of the queue (Tapjoy works oldest tickets first)The proof was accepted 12/15/15, and was escalated to the Advertiser to verify eligibilityThe customer was also informed it can take up to business days for a response from the AdvertiserThe Advertiser responded the customer was eligible for reward 12/18/15, and their device was awarded for the 'Get a FREE Mickey Tote! With membershipSee details.' offer

Initial Business Response /* (1000, 5, 2015/11/04) */
This customer was warned for violating Tapjoy's Terms of Service 5/27/and 7/15/They were then banned 9/15/for continuing to violate our TOS
Initial Consumer Rebuttal /* (3000, 7, 2015/11/10) */
(The consumer indicated he/she DID
NOT accept the response from the business.)
Tapjoy insist that they blocked me for violating their TOS, while they refuse to state outright what violation I have committedIn their emails of 5/27/and 7/15/15, (copies of which can be forwarded for the Revdex.com review upon request), they imply that the fact that I use VPN in order to view and download their advertisement offers is a violation, however they accept for thousands of other people around the world to use VPN without getting blockedSince I live in ***, I have no other way for those offers to be available to me, and the same holds true for thousands of other users who live in countries other than the USA or UKThey all use VPN and they are reimbursed with the in-game currency Tapjoy offers for completing their offers and they are most definitely not blocked from the Tapjoy page, as I have beenAll I ask is for fair treatment, to be paid what Tapjoy owe me in virtual currency, like thousands of other players are all around the worldIn addition, my email is flooded by spam from the advertisers in the Tapjoy offers to this date, meanwhile Tapjoy insist that I am violating their TOS by using VPN, while their advertisements are coming through to me regardless of my living outside the USA or UK and requiring me to use VPNThank you
Final Business Response /* (4000, 9, 2015/11/16) */
After being warned for violating Tapjoy's Terms of Service twice and then being banned, below was the final response provided to the customer:
"As stated in our previous response, we will be unable to go into further detail regarding the suspension of your account from Tapjoy services, as we do not provide information regarding proprietary systems and/or methods of detecting this type of behavior
The only information we will be able to provide to you is that our Risk Management systems have detected behavior on your account that is a violation of our Terms of ServiceChanging settings on your device to gain access to offers that are not normally available to you circumvents the steps we've taken to deliver the best user experience for all of our usersIf you would like more information regarding the terms of our service, I again encourage you to review them here: https://my.tapjoy.com/static/tos
Unfortunately, with the suspension of your account, Tapjoy services and support will no longer be available to you."
Final Consumer Response /* (4200, 11, 2015/11/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Tapjoy blocked me and do not pay me the in-game currency they owe me for downloading their advertisements for, as they imply in their emails, using VPN to gain access to them in ***, while they have not blocked other VPN users in many countries, including ***, and they give them their in-game rewardsI still do not know why I am being singled-out and discriminated againstI also am not getting any help from the Revdex.com, who fail to see the unfair and discriminatory treatment I am gettingPlease see to it that I get fair treatment, as other Tapjoy customers who use VPN doThank you

Initial Business Response /* (1000, 6, 2015/08/03) */
Tapjoy is not a scamTapjoy's offer are owned by third-party AdvertisersIf a user completes an offer as per the instructions and is not awarded, we must confirm eligibility before we can credit their deviceWhen the user successfully
completes the offer they are provided with proof of completion from the Advertiser which is used to verify eligibilityWe are unable to award the user until the requested/required information is providedTapjoy's offers are all tested prior to being made available to our users, and the information required to complete the offer is stated in the offer instructions/interstitial page provided to user prior to completing the offer
Initial Consumer Rebuttal /* (3000, 8, 2015/08/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When offers go as advertised and the customer gets what is advertised then the service is as you say, not a scamBut many of these offers are complete dead ends that harvest information from the user and then leave them with no way to complete the offersThis is just one example of how these offers can go wrong, and then instead of working closely with the customer to figure out what went wrong the customer gets emails days later requiring them to prove their caseIt's all wrong, guilty until proven innocentI don't think tapjoy is guilty of being fraudulent, but I know for a fact they should and could do more to police their offers to ensure that they are 100% complete-able, and possibleAll offers should be transparent, straight forward and easily completedSome are, but many more are not and some even appear to take advantageTo not accept that possibility and refuse to look into it is doing a disservice to the company and its customersMy access to offers has been taken away because I complained, so none of this does me any good, but I still believe those that still have access should be treated fairlyNot everyone with a complaint is trying to get something for free
Final Business Response /* (4000, 10, 2015/08/07) */
This user has not been banned from using Tapjoy's servicesWe appreciate the feedback and will take this information into consideration
Final Consumer Response /* (4200, 12, 2015/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Im not currently banned from tapjoy, but within an hour of the complaint being sent to tapjoy by the Revdex.com my account was limited to low payout videosI haven't really looked since but it did happen
And I was eventually credited for the offer, so we can stop nowPlease do consider the things I've said, it's painfull, but there is truth to my complaintsHave one person sit and do these offers for a month and report back to you and you'll find the same complaints I assure youThere an incredible amount of times that offers didn't work out and I just closed the page and moved on to the next one, I'm not out to get free credits, I just want acknowledgement that if others are using your service to mislead your customers you will move to protect their interests and heed their concerns
I question your commitment to that, but I've said more than enough, I'll allow the complaint to be resolved from here

Initial Business Response /* (1000, 9, 2015/09/02) */
This customer has already submitted Revdex.com Complaint #XXXXXXXXThis customer was warned for violating our Terms of Service as indicated in the above referenced Revdex.com complaintThis customer's rewards were again blocked by our Risk Management system
as he has continued to violate our TOS, and has now been banned from using Tapjoy's services

Tapjoy's offers are owned by third-party AdvertisersIf a user is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their deviceTicket *** - awarded Diamonds in Portal Quest 7/11/for the 'Complete Level
in Battle Camp' offerWe apologize for the delay in resolution to their issue

Tapjoy's offers are owned by third-party AdvertisersIf a customer is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we
can credit their deviceThis user's device has been awarded for the ProFlowers offers via ticket ***, and we apologize for the delay in resolution to their issue

Tapjoy's offers are owned by third-party AdvertisersIf a user is not awarded after successfully completing an offer as per the instructions, we must confirm eligibility before we can credit their deviceTicket *** was submitted for an already awarded 'Reach Level in Bingo Pop!' offer
inquiring about a *** ** *** offerWhen submitting a ticket it states:"Tapjoy requires up to hours for your account balance to updatePlease wait until that time if you do not see your completed offer in the list below"Their device was awarded 9/13/for the *** ** ***? Tell us your favorite!' offer with Diamonds in Design Home

Initial Business Response /* (1000, 5, 2015/07/15) */
This user responded to their ticket 7x, each time moving it to the bottom of the queue (Tapjoy works oldest tickets first)This user provided the required proof of completion needed to verify eligibility for the 'Frank & Oak - Access Exclusive
Menswear' offer 7/12/15, and their device was awarded for the offer Gold 7/13/Tapjoy considers this matter resolved
Initial Consumer Rebuttal /* (3000, 7, 2015/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company does not that every time you send an email your complaint goes to the bottom in there terms and policy, I never received any information stating that they've received proof of my completed offerThe only reason why the company responded was because I contacted Revdex.com,if I hadn't contacted Revdex.com their is no telling how long I would've had to wait and get a response from tapjoyThx Revdex.com
Final Business Response /* (4000, 9, 2015/07/24) */
What this user has stated is incorrectTapjoy handles and responds to all tickets in the order received, oldest tickets firstWe responded to the user's ticket 7/12/requesting the required proof showing the $minimum order as per the offer instructionsOnce this was provided, eligibility was verified and the user's device awardedThe Revdex.com complaint had no bearing on our response to the user

Complaint: ***I am rejecting this response because: It isn't fairI was promised diamonds if I reached level I reached level but was never given diamonds. Sincerely,*** ***