On October 6th I purchased services from your company for one yearOver the next couple of months, I tried using your services to see if I could get my website up and runningThis didn't work and so I had to purchase a theme from an external company and had someone else develop a website for meHere is the problem, in order to ad content to the website I would have to have knowledge of coding which I don'tI tried contacting your company again, asking them if there was any way they could meet me half way by either helping me to get a website up and running or give me credit for the remainder for the year since I am not able to get any where with what is being offered nowInstead, I was just met with condescending remarks from Jason Tomash and told that he was the be all end all in the entire company as it relates to my complaint and that it was the policy companywide to not hand out refunds after daysThe only other option that was being offered was that I pay an additional $
I *** *** made Godaddy customer service , technical help department and other departments of possibility that someone might be trying to hack into my account after I got an email from GoDaddy that one of my domain names was about to be transferredI have called GoDaddy customer service making them aware of the fact that I did not initiate any transfers and to make sure my account is secureRight next day I have called again to make sure my account is secure and I was reassured by one of the customer service representatives that it is for sure secure but to make it more secure it would a good idea to change my password and my pin numberI immediately agreed to this statement and instantly changed my password and my pin number Next day I have tried to login to my account and was not able toWhen I called GoDaddy customer service I was informed that my account belongs to someone else Then I was informed to contact [email protected] department to help me login back to my
GoDaddy is a complete and utter scamI purchased a membership to their GoDaddy Auctions service and I purchased the lowest membership with no "extras" around $12/yearWhen I signed up for auctions there was no text or information about commissionsFinally, one of my domains sold for $and then I saw my payment go through for $They took 20%, twenty percent!!!
I called the number on the email immediately and there was someone in Mexico who said the money had gone via "pesos" but then he said maybe there was a commission but he couldn't help me and I had to go back to auctionsEven better, he said Auctions did not accept phone calls and I had to email themThey just took $from me and I had to email them
I emailed them and they wrote me back claiming I accepted these terms, which I did notThey copied and pasted the terms from their website, posted elsewhereI demanded a screen shot of the place where I "accepted" these terms and have not heard back
This company is disgusting and a total scamThey are literally stealing money via small loopholes and hidden terms of serviceI'm never going to do any business with them again and will be moving my domains over as quickly as possibleThey should be ashamed of themselves
Even worse the Revdex.com is a total part of this scamThe Revdex.com has them at an A+ rating despite 95% negative customer reviewsClearly they're paying Revdex.com to keep up that ratingTerrible
I pre-payed GoDaddy $1,to create a website based on my mock-upI provided the visual, which is pretty basicBrandon in customer service was professional and seemed to understand my needsThe designers, however, either weren't listening or weren't capable, because their design barely resembled my mock-upNervous, I contacted customer service for a refundBrandon wasn't there, but his coworker said that they could refund only $because of man hoursHe assured me, however, that if I stick with them, the design team could get it rightHe said that it could be a learning moment for their teamHe said he would assign my project to a different designer and also extend an extra round of revisionsConfident again, I stayed the courseThe second design just arrived miserably off the markTheir WordPress skills appear to be very basic, on par with my ownNo one on the team actually designs: It is clipart-onlyI'm filing this complaint not because of GoDaddy's customer service
I pay for a private web/email serverI am not able to send emails to many email providers since they are being blocked from GoDaddy servers( Can no send and email to any customer using Cox cable, Centurylink, Yahoo, Windows based accounts like MSN, Live, Hotmail They have been aware of the issue for weeks now and still can not send emailsI have lost customers and money due to not knowing emails are not being received by customers I respond to and also no order confirmations are going to themThis is a failure at the most basic level by Go Daddy for not having the ability to send emailsI have spent hrs working with them but no resolveI have logged and saved chats that they literally tell me to open a gmail account if I want to send emails to those account
After haven solicited the services for the hosting of my foundation's website www.achancetogive.com from GoDaddy for approximately years, I lost my services due to expired paymentdays after the expiration date, I contacted GoDaddy through the customer service number provided on their website on Wednesday, August, 15,at approximately 20Heastern timeAn individually who only identified himself as Kelly, attempted to help me by offering to further sell a products which included a restoration fee of $and discounted $fee for the yearly service as he statedThis individually who categorically refused to either fully identify who he was or provide me with an operation ID number clearly made known to me that, there is nothing he can do to further help if I didn't pay the amount of money that he was requesting from meDespite my plea for him to return my website information so that I may take my business somewhere elseI then requested to talk to a manager; at this po
I recently changed my cell phone number because I was receiving harassing callsI also have Two-Step Authentication on my account with GoDaddyI didn't think anything about this when I changed my number due to harassing phone callsAfter my number changed I went to the GoDaddy website to log into my account to update my numberI was locked outThe option I was given was to fill out a form to regain accessIt had to come from the email address on my account and a copy of my IDThe problem is that my ID has expired and I can not get a new ID in time to be able to get back into my account before all my services are lostAll the work and money I have spent will be for nothingI have not been given any other optionThis means my time and money spent on their services mean absolutely nothing to them and I am at risk from losing everything
Several years ago I registered a personal domain with GoDaddy but have not used it for years I recently noticed a charge from GoDaddy on my credit card bill so I called to request to have it reversed Turns out my account was set to auto renew but I did not receive a notice of the renewal since the email address I registered with was no longer valid(thanks to Comcast dropping the 3rd party ISP I was using) GoDaddy's policy only allows returns for days after the charge They are sticking me with paying for another years with no option to reverse or prorate the charge even though I am getting no use from the service GoDaddy being a technology company could easily track email non-delivery reports and attempt to contact customers via alternative method but I guess they would rather get one last payment out of you even it if means losing future business
I have purchase a service in October of last year (SSL certification) and paid in full for the whole yearSomehow because they have offered me in a chat a longer period for the certification and I told them that I would decide if I wanted to prolong the time they have cancelled my certification
My website had a deletion of it's configuration therefore it was not online, so I was not able to use the SSL for that period of timeNow that I needed it I called since my programmer was not finding itThey have cancelled it without my authorization and want me to pay in full for another year not considering that they have not provided me with the service of the whole year as agreed in the purchase
Their proposal is for me to loose all the money I have given to them and purchase another one for the time I have already purchased and paid without any refund
I was able to talk to Donald that gave me the same informationNo amount of time or talk took us to any resolution of my mon
I was charged fees for my site that expired I put in multiple forms of payment just to protect against that issue You also have my phone number on file GoDaddy still let my site expire and then charged me fees to bring it back I did not have to give them more payment info, they just ran it and it went through
The reason most people put in multiple payment options is to guard if a credit card expires If your system does not abide by that workflow and you allow people to think it is done that way, your falsely informing the customer
If I could rate GoDaddy as a I wouldThey are only helpful if they can charge you for advice, have rude customer service, and do not deliver on their products that you pay forI've been dealing with an SSL issue for two months now and have spent countless HOURS on the phone with them and given different "advice" each timeUltimately they will say it's out of their scope but can fix your problem for a feeDo yourself a favour & go with a different hosting company! These guys are nothing but an absolute headache & unethical in their business practices
On February 20, I paid $to GoDaddy for web hosting serviceAfter that, I asked them to cancel my order and asked them refund money
But they said they can not refund the money because it passed days period
I thought I have to use their web hosting service to utilize my already paid money of $
When I request to use the already paid money to web hosting service, surprisingly, they said I have to pay again because the payment of $was lost because of cancelling
I never experienced canceling make my paid money to disappear completely
I just want to make use of the paid money of $
I called Godaddy.com over weeks ago to purchase emails to my email account that I have with themThere was an issue with the emails the next day so I called back and spoke to a person that told me that's not what I want (the emails and that he had a solution) and he told me that I needed Office So I purchased it for my businessSince the purchase I have had problem after problem after problem (I currenlty have over hours of talk time with approximately agents/supervisors of Godaddy)Most have tried something different to fix the problems and each one tells me to let the program load (it takes a couple hours), but it will work after it loads (the reason they are telling me this is so that they can get off the phone with me, because they don't know how to fix it)I've had people "drop" the call and they are suppose to call you back if the call is dropped (none did, because they didn't know how to fix the problem)I have asked to speak to a manager, but the
We operate a website hosting and website marketing firmGodaddy is our main supplier for hosting websitesOn the morning of May 16th, 2017, Godaddy shut down our entire account, ***We immediately contacted Godaddy by phone and we were told that one of our clients is being challenged on a Trademark issueConsequently, Godaddy decided to shut down our whole account taking down our website along with all our customers' websitesWe asked how we can resolve this issue and they asked us to email documentation to [email protected] on behalf of our one customer who is being challengedWe called the customer in question who immediately provided us with the documentation and immediately emailed it to [email protected] at 10:am ESTWe called Godaddy again and but they would not reactivate our accountThey did not provide us with an explanation except to say that it is a different department that handles these types of thingsWe asked to speak to some
I was chatting with customer service about an issue I had noticed about my purchaseWhen I had asked if there was anything we could do to fix it, I was promptly told that there was nothing I could doI was then told by the representitive, Alvin, that I had paid for a service that I had no idea about and wasn’t even usingHe suggested that I upgrade that service so I could use it and told me it was a “slight” price difference, then continued to run my credit card of file for $without my permissionbefore I know he had already don’t that I did tell him he didn’t have permissionThe charge was canceled but that never should have happenedSo I asked to speak to the person in chargeHe told me his manager John would be helping meThen some guy named Xavier came on the chat and said that he was John, so that’s sketchy and I’m sure I wasn’t talking to a managerHe also said there was nothing they could do about my situation even though because it was policy to not give refunds a
Ive done business with GoDaddy a long time and I have to express my extreme disappointment with their billing practice when it comes to their hosting services
I originally ordered and paid for hosting services in early February called within a few days to cancel the product and requested a refundI had to go someone else because of one of the settings of the server didnt allow for what I was trying to accomplish at the time
When I asked for the refund they denied it because it was outside of a hour windowI was really upset, I didnt want to pay for a service I didnt want to useI asked them to cancel and after a few not so kind words about greed etcI got of the chat
To my SHOCK I was billed again days ago for the same service that I havent even touched since I got itSInce I didnt notice this charge for days they are refusing to refund my money because its one day outside of their hour windowso I feel that theyve STOLEN from me which is just sc
My information was compromised by an online predator which caused all my accounts to shut downI had all of my cards reissued with new numbersIt was hard for me to keep up with every single thing I had on auto payGoddady shut my bushings page down as a result to my info being compromised and now wants to charge me $to reactivate my business page
GoDaddy billed me $on 6/1/but has refused to explain the source of the charge or refund it Despite repeated calls and emails they indicate they cannot find the charge with the credit card number provided
Having followed the instructions to remove SSL certification from my website...GoDaddy has failed to respond to me within hoursI have contacted customer service timesvia live chat...and via email...I followed the protocols designated within the privacy-removal instructions which included uploading a copy of my state issued drivers license
My goal has been to remove auto-renew...as I have parked my website....it appears that I will be billed anyway...there are countless complaints online of this practice from GoDaddy...I now believe the complaints!
On October 6th I purchased services from your company for one yearOver the next couple of months, I tried using your services to see if I could get my website up and runningThis didn't work and so I had to purchase a theme from an external company and had someone else develop a website for meHere is the problem, in order to ad content to the website I would have to have knowledge of coding which I don'tI tried contacting your company again, asking them if there was any way they could meet me half way by either helping me to get a website up and running or give me credit for the remainder for the year since I am not able to get any where with what is being offered nowInstead, I was just met with condescending remarks from Jason Tomash and told that he was the be all end all in the entire company as it relates to my complaint and that it was the policy companywide to not hand out refunds after daysThe only other option that was being offered was that I pay an additional $
I *** *** made Godaddy customer service , technical help department and other departments of possibility that someone might be trying to hack into my account after I got an email from GoDaddy that one of my domain names was about to be transferredI have called GoDaddy customer service making them aware of the fact that I did not initiate any transfers and to make sure my account is secureRight next day I have called again to make sure my account is secure and I was reassured by one of the customer service representatives that it is for sure secure but to make it more secure it would a good idea to change my password and my pin numberI immediately agreed to this statement and instantly changed my password and my pin number Next day I have tried to login to my account and was not able toWhen I called GoDaddy customer service I was informed that my account belongs to someone else Then I was informed to contact [email protected] department to help me login back to my
Terrible customer serviceTerrible communicationAll they want is money
GoDaddy is a complete and utter scamI purchased a membership to their GoDaddy Auctions service and I purchased the lowest membership with no "extras" around $12/yearWhen I signed up for auctions there was no text or information about commissionsFinally, one of my domains sold for $and then I saw my payment go through for $They took 20%, twenty percent!!!
I called the number on the email immediately and there was someone in Mexico who said the money had gone via "pesos" but then he said maybe there was a commission but he couldn't help me and I had to go back to auctionsEven better, he said Auctions did not accept phone calls and I had to email themThey just took $from me and I had to email them
I emailed them and they wrote me back claiming I accepted these terms, which I did notThey copied and pasted the terms from their website, posted elsewhereI demanded a screen shot of the place where I "accepted" these terms and have not heard back
This company is disgusting and a total scamThey are literally stealing money via small loopholes and hidden terms of serviceI'm never going to do any business with them again and will be moving my domains over as quickly as possibleThey should be ashamed of themselves
Even worse the Revdex.com is a total part of this scamThe Revdex.com has them at an A+ rating despite 95% negative customer reviewsClearly they're paying Revdex.com to keep up that ratingTerrible
I pre-payed GoDaddy $1,to create a website based on my mock-upI provided the visual, which is pretty basicBrandon in customer service was professional and seemed to understand my needsThe designers, however, either weren't listening or weren't capable, because their design barely resembled my mock-upNervous, I contacted customer service for a refundBrandon wasn't there, but his coworker said that they could refund only $because of man hoursHe assured me, however, that if I stick with them, the design team could get it rightHe said that it could be a learning moment for their teamHe said he would assign my project to a different designer and also extend an extra round of revisionsConfident again, I stayed the courseThe second design just arrived miserably off the markTheir WordPress skills appear to be very basic, on par with my ownNo one on the team actually designs: It is clipart-onlyI'm filing this complaint not because of GoDaddy's customer service
I pay for a private web/email serverI am not able to send emails to many email providers since they are being blocked from GoDaddy servers( Can no send and email to any customer using Cox cable, Centurylink, Yahoo, Windows based accounts like MSN, Live, Hotmail They have been aware of the issue for weeks now and still can not send emailsI have lost customers and money due to not knowing emails are not being received by customers I respond to and also no order confirmations are going to themThis is a failure at the most basic level by Go Daddy for not having the ability to send emailsI have spent hrs working with them but no resolveI have logged and saved chats that they literally tell me to open a gmail account if I want to send emails to those account
After haven solicited the services for the hosting of my foundation's website www.achancetogive.com from GoDaddy for approximately years, I lost my services due to expired paymentdays after the expiration date, I contacted GoDaddy through the customer service number provided on their website on Wednesday, August, 15,at approximately 20Heastern timeAn individually who only identified himself as Kelly, attempted to help me by offering to further sell a products which included a restoration fee of $and discounted $fee for the yearly service as he statedThis individually who categorically refused to either fully identify who he was or provide me with an operation ID number clearly made known to me that, there is nothing he can do to further help if I didn't pay the amount of money that he was requesting from meDespite my plea for him to return my website information so that I may take my business somewhere elseI then requested to talk to a manager; at this po
I recently changed my cell phone number because I was receiving harassing callsI also have Two-Step Authentication on my account with GoDaddyI didn't think anything about this when I changed my number due to harassing phone callsAfter my number changed I went to the GoDaddy website to log into my account to update my numberI was locked outThe option I was given was to fill out a form to regain accessIt had to come from the email address on my account and a copy of my IDThe problem is that my ID has expired and I can not get a new ID in time to be able to get back into my account before all my services are lostAll the work and money I have spent will be for nothingI have not been given any other optionThis means my time and money spent on their services mean absolutely nothing to them and I am at risk from losing everything
Several years ago I registered a personal domain with GoDaddy but have not used it for years I recently noticed a charge from GoDaddy on my credit card bill so I called to request to have it reversed Turns out my account was set to auto renew but I did not receive a notice of the renewal since the email address I registered with was no longer valid(thanks to Comcast dropping the 3rd party ISP I was using) GoDaddy's policy only allows returns for days after the charge They are sticking me with paying for another years with no option to reverse or prorate the charge even though I am getting no use from the service GoDaddy being a technology company could easily track email non-delivery reports and attempt to contact customers via alternative method but I guess they would rather get one last payment out of you even it if means losing future business
I have purchase a service in October of last year (SSL certification) and paid in full for the whole yearSomehow because they have offered me in a chat a longer period for the certification and I told them that I would decide if I wanted to prolong the time they have cancelled my certification
My website had a deletion of it's configuration therefore it was not online, so I was not able to use the SSL for that period of timeNow that I needed it I called since my programmer was not finding itThey have cancelled it without my authorization and want me to pay in full for another year not considering that they have not provided me with the service of the whole year as agreed in the purchase
Their proposal is for me to loose all the money I have given to them and purchase another one for the time I have already purchased and paid without any refund
I was able to talk to Donald that gave me the same informationNo amount of time or talk took us to any resolution of my mon
I was charged fees for my site that expired I put in multiple forms of payment just to protect against that issue You also have my phone number on file GoDaddy still let my site expire and then charged me fees to bring it back I did not have to give them more payment info, they just ran it and it went through
The reason most people put in multiple payment options is to guard if a credit card expires If your system does not abide by that workflow and you allow people to think it is done that way, your falsely informing the customer
If I could rate GoDaddy as a I wouldThey are only helpful if they can charge you for advice, have rude customer service, and do not deliver on their products that you pay forI've been dealing with an SSL issue for two months now and have spent countless HOURS on the phone with them and given different "advice" each timeUltimately they will say it's out of their scope but can fix your problem for a feeDo yourself a favour & go with a different hosting company! These guys are nothing but an absolute headache & unethical in their business practices
On February 20, I paid $to GoDaddy for web hosting serviceAfter that, I asked them to cancel my order and asked them refund money
But they said they can not refund the money because it passed days period
I thought I have to use their web hosting service to utilize my already paid money of $
When I request to use the already paid money to web hosting service, surprisingly, they said I have to pay again because the payment of $was lost because of cancelling
I never experienced canceling make my paid money to disappear completely
I just want to make use of the paid money of $
I called Godaddy.com over weeks ago to purchase emails to my email account that I have with themThere was an issue with the emails the next day so I called back and spoke to a person that told me that's not what I want (the emails and that he had a solution) and he told me that I needed Office So I purchased it for my businessSince the purchase I have had problem after problem after problem (I currenlty have over hours of talk time with approximately agents/supervisors of Godaddy)Most have tried something different to fix the problems and each one tells me to let the program load (it takes a couple hours), but it will work after it loads (the reason they are telling me this is so that they can get off the phone with me, because they don't know how to fix it)I've had people "drop" the call and they are suppose to call you back if the call is dropped (none did, because they didn't know how to fix the problem)I have asked to speak to a manager, but the
We operate a website hosting and website marketing firmGodaddy is our main supplier for hosting websitesOn the morning of May 16th, 2017, Godaddy shut down our entire account, ***We immediately contacted Godaddy by phone and we were told that one of our clients is being challenged on a Trademark issueConsequently, Godaddy decided to shut down our whole account taking down our website along with all our customers' websitesWe asked how we can resolve this issue and they asked us to email documentation to [email protected] on behalf of our one customer who is being challengedWe called the customer in question who immediately provided us with the documentation and immediately emailed it to [email protected] at 10:am ESTWe called Godaddy again and but they would not reactivate our accountThey did not provide us with an explanation except to say that it is a different department that handles these types of thingsWe asked to speak to some
I was chatting with customer service about an issue I had noticed about my purchaseWhen I had asked if there was anything we could do to fix it, I was promptly told that there was nothing I could doI was then told by the representitive, Alvin, that I had paid for a service that I had no idea about and wasn’t even usingHe suggested that I upgrade that service so I could use it and told me it was a “slight” price difference, then continued to run my credit card of file for $without my permissionbefore I know he had already don’t that I did tell him he didn’t have permissionThe charge was canceled but that never should have happenedSo I asked to speak to the person in chargeHe told me his manager John would be helping meThen some guy named Xavier came on the chat and said that he was John, so that’s sketchy and I’m sure I wasn’t talking to a managerHe also said there was nothing they could do about my situation even though because it was policy to not give refunds a
Ive done business with GoDaddy a long time and I have to express my extreme disappointment with their billing practice when it comes to their hosting services
I originally ordered and paid for hosting services in early February called within a few days to cancel the product and requested a refundI had to go someone else because of one of the settings of the server didnt allow for what I was trying to accomplish at the time
When I asked for the refund they denied it because it was outside of a hour windowI was really upset, I didnt want to pay for a service I didnt want to useI asked them to cancel and after a few not so kind words about greed etcI got of the chat
To my SHOCK I was billed again days ago for the same service that I havent even touched since I got itSInce I didnt notice this charge for days they are refusing to refund my money because its one day outside of their hour windowso I feel that theyve STOLEN from me which is just sc
My information was compromised by an online predator which caused all my accounts to shut downI had all of my cards reissued with new numbersIt was hard for me to keep up with every single thing I had on auto payGoddady shut my bushings page down as a result to my info being compromised and now wants to charge me $to reactivate my business page
GoDaddy billed me $on 6/1/but has refused to explain the source of the charge or refund it Despite repeated calls and emails they indicate they cannot find the charge with the credit card number provided
Having followed the instructions to remove SSL certification from my website...GoDaddy has failed to respond to me within hoursI have contacted customer service timesvia live chat...and via email...I followed the protocols designated within the privacy-removal instructions which included uploading a copy of my state issued drivers license
My goal has been to remove auto-renew...as I have parked my website....it appears that I will be billed anyway...there are countless complaints online of this practice from GoDaddy...I now believe the complaints!