I hosted *** with Godaddy.comWhen my hosting/domain name were up for expiration, I was contact and told that I needed to renewWithin days, I responded- however the customer service agent said that because the expiration was overdue, they would not allow me access to my content: historic family pictures and writings that I had put on my hosting accountWhen I asked that I be given temporary permission to my content to back it up, he refused and said that I had to pay a $"recovery" feeWhen I asked to talk to a supervisor, he refusedI explained that I was disappointed in the service and their lack of accommodation for my needs and that I had done business with the company for yearsI requested that they make an exception for me so that I could access my data, as I was not aware of their policy to hold the data hostageHe told me he would not do anything for me except pass my disappointment alongI made a copy of the chat with the agent
For months now, my colleagues, Broker and clients have been calling me to inform me that their emails to me are bouncing backThis company Supervisor informed me that someone would contact me in hours, then hung upNo call from anyone at GoDaddyOnly an email to say that they cannot help meRidiculousNow, I am on the line with an employee and they are telling me that my only resolution is to tell the people who call me and inform me that their email is bouncing back to stop what they are doing and go online and complete this form so that they will again be able to email meSo, I have customers, clients, my Boss, colleagues and area professionals who are all supposed to take the time to complete this form just so that they can email meHow absurd is thatI am going to ask a potential client - you have to complete a form before you can email me!!!!! STUPID!!!!!!!!! They are in breach of contract right now for not providing me with an email service that is interruption free
Had an agreement with them for a security certificate for my web siteThe certificate / agreement was to run until October and was paid upfront when purchased
They auto billed me for a new certificate months before expiration and when I called them saying that was too early to bill me and I wanted a refund they said yes they would refund meHowever my security certificate was also canceled even though I had previously paid for a year that would end in October
I paid for an upgraded service under my website builder plan, for a website under my name, and under my husbands account as well...for our websitesI was with the builder personal, and upgraded to the business Plus
Articles online on the GoDaddy site state the website builder individual plans in specific detail, in columns, for comparison
I chose to upgrade to the Business Plus Pl;an, because it states it includes the SSL certificate
Every other feature listed, is also now included for my use So I assumed I had the SSL certificate too Well, now the customer service toeam is trying to go back on this deal, and say this is for new plans It does not state this is for new plans only and I have printed the article The article gives a comparison of each plan, and nowhere on the page does it state that this doesn't include certain purchases, time frames, or accounts
The Business plus column includes audio, a blog, custom forms, email, facebbok and tiwtter, favic
I canceled my service with GoDaddy in July and on August GoDaddy tried to bill my credit cardFortunately, that credit had already been canceled
What I will to alert the Revdex.com is that there have been numerous complaints against GoDaddy for its habit of attempting to charge the credit cards of consumers AFTER they have canceled their service
When I called GoDaddy to complain, they informed me that they tried to charge my credit card because "I must have not canceled my account correctly."
What is there about "CANCEL MY ACCOUNT" is so unclear ?
I CONTACTED GODADDY.COM REGARDING MY ALTERNATE WEBSITE ***, BECAUSE OF AN EMAIL ISSUE, MY PRIMARY ACCOUNT WITH GODADDY.COM IS *** AND WE ARE USING BOTH TO FACILITATE TRAFFICI FORGOT MY LOGIN INFORMATION FOR THE ACCOUNT, MY CREDIT CARD ON FILE WAS CHANGED DUE TO UNAUTHORIZED USE, I DON’T REMEMBER THE PIN NUMBER FOR THE ACCOUNT, ALL OF MY ADDRESS INFORMATION HAS CHANGED SINCE OPENING THE ACCOUNT, AND I CAN NOT PROVIDE THEM WITH A GOVERNMENT ID WITH THE OLD ADDRESSTHEY REFUSE TO GIVE ME ACCESS TO MY ACCOUNT WHICH I HAVE PROVIDED ALL REQUESTED DOCUMENTS FOR WITH OUR CURRENT ADDRESSWHICH IS NOT WHAT THEY HAVE LISTEDI JUST WANT TO GET TO THE ACCOUNT SO THAT I CAN USE MY COMPANIES EMAIL AGAINTHEY ARE COSTING ME TIME AND MONEY!!!!
I got my domain transferred to a wrong personAnd while transferring I was told in an e-mail by GoDaddy that "If for any reason this information is incorrect or you feel this change of registrant request was made in error, please contact us within days at [email protected]." You can see this here: ***
I upon noticing the error in transferring, instantly contacted them on the said email address to stop itYou can see my email here: ***But they returned to me with a TOTALLY unexpected and opposite response to what was stated in their emailYou can read their email below:
--------------------------
Support Staff Response
Hello ***,
We understand that you moved a domain to another account in errorUnfortunately, the Internet Corporation for Assigned Names and Numbers (ICANN) won’t allow registrars to get involved in domain agreementsWe know this may be frustrating, but at this point, our investigation is closed
What
On October 16th, 2016, our office manager, *** ***, was fired due to fraudOur GoDaddy account was managed by her, and since she was administrator on our account, we have been unable to access the account sinceI have made multiple phone calls, and have on multiple occasions submitted the owner’s photo ID, our business license, and utility bills to prove the business is oursI am repeatedly stonewalled, and keep receiving the same automated response telling me that the only way to get into the account is through her personal email (which we very clearly don’t have access to), and have no idea how it is paid I was told it’s through a PayPal account, but the owner has no knowledge of the existence of that accountThough I understand that GoDaddy has stringent rules in place to protect the security of domains, this cannot be the first time this situation has occurredThe irony is that GoDaddy, in its attempt to protect clients, has put our business at risk
I ACCIDENTALY PAID THEM FOR HOSTING SERVICES
CALLED THEM IMMEDIATELY TO LET THEM KNOW I NEEDED TO DOWNGRADE, THEY TOLD ME THEY CANNOT REFUND ME
I SAID "WHY YOU CANNOT REFUND MY MONEY FOR A SERVICE THAT HAS NOT BEEN PROVIDED OR RENDERED?"
IT IS OUR REFUND POLICYNO REFUNDSREALLY NICE PEOPLEBUNCH OF THIEVES
On November 27, 2017, I received an email from GoDaddy Hosting, that my hosting account had been migrated without any prior notice of the migrationThe notice was sent as a congratulatory email, but this turned out to be deceptive as I later learned that the server hosting my website crashed and Godaddy had to move my site due to this crash
The new server is not compatible with my current website software, and my site (www.lesliewoodarts.com) no longer worksI have over $invested in the build of that siteIf this had been a true migration that I was given prior notice of, I could have saved my site, the money I had invested in the site, and the money I lost not having the site functioning during the holidaysI attempted to remedy this situation with GOdaddy support, but after a couple hours on the phone they were not able to recover my site
I relied on this GoDaddy's guarantee to protect my site and my work, but this reliance has now cost me my site, the money I put in
I purchased a hosting plan on Dec29, 2017, order # *** with email free for yearbut today I asked for help to setup email account, I was told that there is NO email plan for this order, so I called the support, and she is treated people as aliens, and say I dropped the email plan after order! what a ironic responseand offered to pay for new email plan as the order was bought as is nowi told her I have proof what we ordered that day, and I do not need anything else but original order, not the order now that you changed after we purchased! it is terrible practice like this, you changed the order and take the product from your package and now ask for more money, which I totally reject she and ask her to connect to her manager, and she refusedso here I am to ask for justice and tell the story to othersBe careful with the company like this, and keep your recordso she can't lie and hold her reponsonsibility!
get the proof, then I call you, okbut too much time
My domain and email was closed without warning
I bought a domain (***) and a email account (admin@***) with domain privacy
Customer Account: ***
My account was closed a weeks after buying the domain on Christmas day
My godaddy account was delaited and my domain black listed so I can re-resister it else ware
I am losing money from the loss my my domain
I subscribed to the outright application on ebayThe application is garbage, so I cancelled it the next dayYou couldn't pay me to use it! Why am I being billed for something that doesn't work? Missing two weeks worth of shipping income for NovemberAlso, my monthly ebay fees in the application are wrongI checked them on my ebay account pageShows every invoice, yet the amount shown in the outright application is wrongAnd there are several months earlier last year that are missing data as wellThe data is wrong and not to be trustedWhen I clicked on support next to the application on ebay, a window pops up with nothing in itWhen I went to the outright website the only way to contact them was through facebook or twitterI don't use either of thoseI had to call ebay for their number and emailWhen I called the outright number, it wanted my outright user IDWhat ID?????? I wasn't given oneI signed up through ebayI check my bill, doesn't show anything like thatAnd i
I attempted to send an Email on the evening of Sunday July at about 5:30pm Mountain timeThe service said that I had a corrupted email account and I would have to upgradeThe CSR told me that I had to pay more than $to upgrade my email accountI asked how that was possible and the CSR responded by telling me that I had to pay through the year I argued that having to pay through the end of the decade was ridiculous and after much discussion I was told that I could pay a little less than $per month and my email would be restoredThis was good enoughI accepted the arrangement gladly and was told that my email would be back up in about minutesMore than four hours later (10:30pm) not only was my email not working but none of my passwords or accounts could be logged intoAt this point I have spent more money for more service and I am receiving no serviceI have had a terrible time with this companyIt is a source of stress and it is now costing in terms of effor
My domains auto-renewed and I was provided with an email outlining the renewal would be occurring on August 9th, The renewal email noticed showed that was $19.99/yr for each one ($x2) I was okay with this price for each
However, when the renewal was processed on August 15, they also charged me $for each domain for the Private Domain Registration ($x 2) Private Domain Registration was always offered to me for free in the past and was not listed on my email renewal notice
I called GoDaddy on Monday, August 20th, (the first business day after I realized these extra charges) to have the $x(for each domain) reversed and they said they would not That said they could cancel the service if I wanted to get the money back However, I don't want to remove the privacy feature as it's important to me
I would have moved to another provider who provides this service for free had I known they were going to charge this fee Now tha
GoDaddy automatically renewed email services for a year term (~$400), but their policy changed and no longer allows refunds on partial usage(I was never informed of the policy change, and the automatic purchase never informed me that this was an non-refundable charge) The email service that renewed became unreliable and I was unable to access my email after months of usageBecause email services are critical to my work, I was forced to sign up for an alternative service and migrate my emailWhen I spoke with them on the phone they refused to issue any kind of refund, despite the service not working
So I paid for an unreliable service that I cannot use and they refuse to issue a refundI never signed any contract or gave permission for GoDaddy to make a non-refundable purchase on my behalfAll services that I purchased from GoDaddy explicitly stated that they were completely refundable for any unused portionAt no point was I notified of the change in the policy
I paid in full for an update to my web siteNothing that was discussed for this update was included in the updateI can not use any part of the web site they createdEven though they have all the content needed for my updated web site, from my current web site, they changed the wording and most of it is incorrect and some of it is illegal to my professionIt was impossible to edit as every part of it was unusableThey insisted on using their version even though I gave them all the content neededTherefore, I asked for a refund and they refusedWhen I paid in full it was explained to me that if I didn't like it, they would refund the paymentMy domain is with them, my hosting is not but I intended to move to them for hostingMy goal was and still is to work with them to find solution but I think that because I paid in full for the service, they will only do what works for them instead of what I need for my unique businessI am seeking assistance from Revdex.comThank you in advance
I have a server which crashed I lost all my info from it
for now I have no server but go daddy wont refund me the rest of the server because I can erase all info from it and start it again
I believe they should take responsibility for our company that we lost all server info after the server crashed because of there faulty hardware and at least refund me
whats still left from my order number ***
I have three Deluxe Web Hosting Linux plans with Godaddy and had these for a long time, around years
Godaddy takes pre-approved payments for these plans directly from Paypal every month through a Paypal agreementThe base price was set at USD $8.99/mo
I use many services of Godaddy and receive an overload of notifications from them, which is nice to have
The prices never really increased
By paying attention to emails I had received, it came to my attention that Godaddy was slowly and quietly gauging the prices for these services by almost 100%, without any notification in advance
Even in the emails where I get billed, there is a tiny little sentence that states : "We're changing the prices for some of our web hosting plansClick here to see if this impacts you."
However, nothing in the headline, or in the upper body of the email suggests there is any kind of price increase
This means Godaddy quietly increases the prices by almost 100% (the fee is USD $13:99/
This Company is a rip off any chance they get they will try to take your moneyI have been with them for years and they cancelled my website and could not even call meThey told me I had to pay $re-connection feeI am very dis-appointed about this and I feel that they could have been better about notifying me about this issueThe customer service is very rude as the ManagersIn the beginning I loved Go Daddy and would refer people to them, never againThey are horrible!
I hosted *** with Godaddy.comWhen my hosting/domain name were up for expiration, I was contact and told that I needed to renewWithin days, I responded- however the customer service agent said that because the expiration was overdue, they would not allow me access to my content: historic family pictures and writings that I had put on my hosting accountWhen I asked that I be given temporary permission to my content to back it up, he refused and said that I had to pay a $"recovery" feeWhen I asked to talk to a supervisor, he refusedI explained that I was disappointed in the service and their lack of accommodation for my needs and that I had done business with the company for yearsI requested that they make an exception for me so that I could access my data, as I was not aware of their policy to hold the data hostageHe told me he would not do anything for me except pass my disappointment alongI made a copy of the chat with the agent
For months now, my colleagues, Broker and clients have been calling me to inform me that their emails to me are bouncing backThis company Supervisor informed me that someone would contact me in hours, then hung upNo call from anyone at GoDaddyOnly an email to say that they cannot help meRidiculousNow, I am on the line with an employee and they are telling me that my only resolution is to tell the people who call me and inform me that their email is bouncing back to stop what they are doing and go online and complete this form so that they will again be able to email meSo, I have customers, clients, my Boss, colleagues and area professionals who are all supposed to take the time to complete this form just so that they can email meHow absurd is thatI am going to ask a potential client - you have to complete a form before you can email me!!!!! STUPID!!!!!!!!! They are in breach of contract right now for not providing me with an email service that is interruption free
Had an agreement with them for a security certificate for my web siteThe certificate / agreement was to run until October and was paid upfront when purchased
They auto billed me for a new certificate months before expiration and when I called them saying that was too early to bill me and I wanted a refund they said yes they would refund meHowever my security certificate was also canceled even though I had previously paid for a year that would end in October
I paid for an upgraded service under my website builder plan, for a website under my name, and under my husbands account as well...for our websitesI was with the builder personal, and upgraded to the business Plus
Articles online on the GoDaddy site state the website builder individual plans in specific detail, in columns, for comparison
I chose to upgrade to the Business Plus Pl;an, because it states it includes the SSL certificate
Every other feature listed, is also now included for my use So I assumed I had the SSL certificate too Well, now the customer service toeam is trying to go back on this deal, and say this is for new plans It does not state this is for new plans only and I have printed the article The article gives a comparison of each plan, and nowhere on the page does it state that this doesn't include certain purchases, time frames, or accounts
The Business plus column includes audio, a blog, custom forms, email, facebbok and tiwtter, favic
I canceled my service with GoDaddy in July and on August GoDaddy tried to bill my credit cardFortunately, that credit had already been canceled
What I will to alert the Revdex.com is that there have been numerous complaints against GoDaddy for its habit of attempting to charge the credit cards of consumers AFTER they have canceled their service
When I called GoDaddy to complain, they informed me that they tried to charge my credit card because "I must have not canceled my account correctly."
What is there about "CANCEL MY ACCOUNT" is so unclear ?
I CONTACTED GODADDY.COM REGARDING MY ALTERNATE WEBSITE ***, BECAUSE OF AN EMAIL ISSUE, MY PRIMARY ACCOUNT WITH GODADDY.COM IS *** AND WE ARE USING BOTH TO FACILITATE TRAFFICI FORGOT MY LOGIN INFORMATION FOR THE ACCOUNT, MY CREDIT CARD ON FILE WAS CHANGED DUE TO UNAUTHORIZED USE, I DON’T REMEMBER THE PIN NUMBER FOR THE ACCOUNT, ALL OF MY ADDRESS INFORMATION HAS CHANGED SINCE OPENING THE ACCOUNT, AND I CAN NOT PROVIDE THEM WITH A GOVERNMENT ID WITH THE OLD ADDRESSTHEY REFUSE TO GIVE ME ACCESS TO MY ACCOUNT WHICH I HAVE PROVIDED ALL REQUESTED DOCUMENTS FOR WITH OUR CURRENT ADDRESSWHICH IS NOT WHAT THEY HAVE LISTEDI JUST WANT TO GET TO THE ACCOUNT SO THAT I CAN USE MY COMPANIES EMAIL AGAINTHEY ARE COSTING ME TIME AND MONEY!!!!
I got my domain transferred to a wrong personAnd while transferring I was told in an e-mail by GoDaddy that "If for any reason this information is incorrect or you feel this change of registrant request was made in error, please contact us within days at [email protected]." You can see this here: ***
I upon noticing the error in transferring, instantly contacted them on the said email address to stop itYou can see my email here: ***But they returned to me with a TOTALLY unexpected and opposite response to what was stated in their emailYou can read their email below:
--------------------------
Support Staff Response
Hello ***,
We understand that you moved a domain to another account in errorUnfortunately, the Internet Corporation for Assigned Names and Numbers (ICANN) won’t allow registrars to get involved in domain agreementsWe know this may be frustrating, but at this point, our investigation is closed
What
On October 16th, 2016, our office manager, *** ***, was fired due to fraudOur GoDaddy account was managed by her, and since she was administrator on our account, we have been unable to access the account sinceI have made multiple phone calls, and have on multiple occasions submitted the owner’s photo ID, our business license, and utility bills to prove the business is oursI am repeatedly stonewalled, and keep receiving the same automated response telling me that the only way to get into the account is through her personal email (which we very clearly don’t have access to), and have no idea how it is paid I was told it’s through a PayPal account, but the owner has no knowledge of the existence of that accountThough I understand that GoDaddy has stringent rules in place to protect the security of domains, this cannot be the first time this situation has occurredThe irony is that GoDaddy, in its attempt to protect clients, has put our business at risk
I ACCIDENTALY PAID THEM FOR HOSTING SERVICES
CALLED THEM IMMEDIATELY TO LET THEM KNOW I NEEDED TO DOWNGRADE, THEY TOLD ME THEY CANNOT REFUND ME
I SAID "WHY YOU CANNOT REFUND MY MONEY FOR A SERVICE THAT HAS NOT BEEN PROVIDED OR RENDERED?"
IT IS OUR REFUND POLICYNO REFUNDSREALLY NICE PEOPLEBUNCH OF THIEVES
On November 27, 2017, I received an email from GoDaddy Hosting, that my hosting account had been migrated without any prior notice of the migrationThe notice was sent as a congratulatory email, but this turned out to be deceptive as I later learned that the server hosting my website crashed and Godaddy had to move my site due to this crash
The new server is not compatible with my current website software, and my site (www.lesliewoodarts.com) no longer worksI have over $invested in the build of that siteIf this had been a true migration that I was given prior notice of, I could have saved my site, the money I had invested in the site, and the money I lost not having the site functioning during the holidaysI attempted to remedy this situation with GOdaddy support, but after a couple hours on the phone they were not able to recover my site
I relied on this GoDaddy's guarantee to protect my site and my work, but this reliance has now cost me my site, the money I put in
I purchased a hosting plan on Dec29, 2017, order # *** with email free for yearbut today I asked for help to setup email account, I was told that there is NO email plan for this order, so I called the support, and she is treated people as aliens, and say I dropped the email plan after order! what a ironic responseand offered to pay for new email plan as the order was bought as is nowi told her I have proof what we ordered that day, and I do not need anything else but original order, not the order now that you changed after we purchased! it is terrible practice like this, you changed the order and take the product from your package and now ask for more money, which I totally reject she and ask her to connect to her manager, and she refusedso here I am to ask for justice and tell the story to othersBe careful with the company like this, and keep your recordso she can't lie and hold her reponsonsibility!
get the proof, then I call you, okbut too much time
My domain and email was closed without warning
I bought a domain (***) and a email account (admin@***) with domain privacy
Customer Account: ***
My account was closed a weeks after buying the domain on Christmas day
My godaddy account was delaited and my domain black listed so I can re-resister it else ware
I am losing money from the loss my my domain
I subscribed to the outright application on ebayThe application is garbage, so I cancelled it the next dayYou couldn't pay me to use it! Why am I being billed for something that doesn't work? Missing two weeks worth of shipping income for NovemberAlso, my monthly ebay fees in the application are wrongI checked them on my ebay account pageShows every invoice, yet the amount shown in the outright application is wrongAnd there are several months earlier last year that are missing data as wellThe data is wrong and not to be trustedWhen I clicked on support next to the application on ebay, a window pops up with nothing in itWhen I went to the outright website the only way to contact them was through facebook or twitterI don't use either of thoseI had to call ebay for their number and emailWhen I called the outright number, it wanted my outright user IDWhat ID?????? I wasn't given oneI signed up through ebayI check my bill, doesn't show anything like thatAnd i
I attempted to send an Email on the evening of Sunday July at about 5:30pm Mountain timeThe service said that I had a corrupted email account and I would have to upgradeThe CSR told me that I had to pay more than $to upgrade my email accountI asked how that was possible and the CSR responded by telling me that I had to pay through the year I argued that having to pay through the end of the decade was ridiculous and after much discussion I was told that I could pay a little less than $per month and my email would be restoredThis was good enoughI accepted the arrangement gladly and was told that my email would be back up in about minutesMore than four hours later (10:30pm) not only was my email not working but none of my passwords or accounts could be logged intoAt this point I have spent more money for more service and I am receiving no serviceI have had a terrible time with this companyIt is a source of stress and it is now costing in terms of effor
My domains auto-renewed and I was provided with an email outlining the renewal would be occurring on August 9th, The renewal email noticed showed that was $19.99/yr for each one ($x2) I was okay with this price for each
However, when the renewal was processed on August 15, they also charged me $for each domain for the Private Domain Registration ($x 2) Private Domain Registration was always offered to me for free in the past and was not listed on my email renewal notice
I called GoDaddy on Monday, August 20th, (the first business day after I realized these extra charges) to have the $x(for each domain) reversed and they said they would not That said they could cancel the service if I wanted to get the money back However, I don't want to remove the privacy feature as it's important to me
I would have moved to another provider who provides this service for free had I known they were going to charge this fee Now tha
GoDaddy automatically renewed email services for a year term (~$400), but their policy changed and no longer allows refunds on partial usage(I was never informed of the policy change, and the automatic purchase never informed me that this was an non-refundable charge) The email service that renewed became unreliable and I was unable to access my email after months of usageBecause email services are critical to my work, I was forced to sign up for an alternative service and migrate my emailWhen I spoke with them on the phone they refused to issue any kind of refund, despite the service not working
So I paid for an unreliable service that I cannot use and they refuse to issue a refundI never signed any contract or gave permission for GoDaddy to make a non-refundable purchase on my behalfAll services that I purchased from GoDaddy explicitly stated that they were completely refundable for any unused portionAt no point was I notified of the change in the policy
I paid in full for an update to my web siteNothing that was discussed for this update was included in the updateI can not use any part of the web site they createdEven though they have all the content needed for my updated web site, from my current web site, they changed the wording and most of it is incorrect and some of it is illegal to my professionIt was impossible to edit as every part of it was unusableThey insisted on using their version even though I gave them all the content neededTherefore, I asked for a refund and they refusedWhen I paid in full it was explained to me that if I didn't like it, they would refund the paymentMy domain is with them, my hosting is not but I intended to move to them for hostingMy goal was and still is to work with them to find solution but I think that because I paid in full for the service, they will only do what works for them instead of what I need for my unique businessI am seeking assistance from Revdex.comThank you in advance
I have a server which crashed I lost all my info from it
for now I have no server but go daddy wont refund me the rest of the server because I can erase all info from it and start it again
I believe they should take responsibility for our company that we lost all server info after the server crashed because of there faulty hardware and at least refund me
whats still left from my order number ***
I have three Deluxe Web Hosting Linux plans with Godaddy and had these for a long time, around years
Godaddy takes pre-approved payments for these plans directly from Paypal every month through a Paypal agreementThe base price was set at USD $8.99/mo
I use many services of Godaddy and receive an overload of notifications from them, which is nice to have
The prices never really increased
By paying attention to emails I had received, it came to my attention that Godaddy was slowly and quietly gauging the prices for these services by almost 100%, without any notification in advance
Even in the emails where I get billed, there is a tiny little sentence that states : "We're changing the prices for some of our web hosting plansClick here to see if this impacts you."
However, nothing in the headline, or in the upper body of the email suggests there is any kind of price increase
This means Godaddy quietly increases the prices by almost 100% (the fee is USD $13:99/
This Company is a rip off any chance they get they will try to take your moneyI have been with them for years and they cancelled my website and could not even call meThey told me I had to pay $re-connection feeI am very dis-appointed about this and I feel that they could have been better about notifying me about this issueThe customer service is very rude as the ManagersIn the beginning I loved Go Daddy and would refer people to them, never againThey are horrible!