I previously had a issue where I was auto charged for services by Go Daddy without my permission so after that I asked that Auto domain renewal and other services not be set to onNow somehow Auto-Renewal was activated and without my permission my debit card charged for not year as I would chosen but for a years termI Was told that all accounts are automatically set to auto renewal for years and once charged there is nothing I can doThey cannot refund registrationsI was also told that if I disputed the unauthorized extra year registration that my domain would be canceled and would be charged a fee to get it back
We were being billed for web hosting that had nothing to do with us.I was not made aware of this until a phone call from GoDaddy yesterday I had helped a friend *** *** who is elderly and a now retired Great Dane breeder by donating a web site to her in I have multiple clients with GoDaddy and somehow my friend was being billed for an additional hosting package since This totals over 400$ US Since the site had no updates and she was paying for her hosting I had no idea what what happening until yesterdayA GD employee somehow linked *** with another person the *** which was a person I helped get their site onto GD a few years ago This person moved her site a few years ago and I guess never cancelled her hosting or never figured out she was not being charged *** *** was being charged double instead The empty hosting package was never used by *** and it was definitely an employee input error A man in their CEO office name
I was a customer with godaddy for several yearsI purchased all of my domains through the website and hosted all of my websites on their serversI was in the hospital for a few months due to a health issuesDuring that time, I was also a victim of identity fraudSomeone got a hold of my debit cardsMy cards were cancelled but the autopay was not updated for several of my service providers including GodaddyWhen I was finally released from hospital, I was shocked when my websites were no longer liveI called Godaddy and they said my websites were deletedI asked to speak with a manager and they transferred me to Andrew G***He told me my websites could be recovered but I would be charged a $recovery feeI explained my situation but he was extremely nasty and condescending through the entire conversationRepeatedly saying it was fault and how didn't I have a backupHe was like why should I waive the recovery fee for youI told him I was a customer with godaddy at this point for at least years and spent 100's a dollars with them for hosting and etcI think asked could I speak with someone else, he told me that Joe Louison told him that he wasz more than qualified to handle a customer complaint and would not speak with himAndrew concluded the conversation by saying pay or I would lose my websitesOver the past few months I tried to speak with other people at godaddy but your customer service is completely nonexistentI dont understand how a company could treat a customer so bad especially when they have been a faithful customer for yearsI no longer will do any business with godaddyBeware when using this company!!!
After cancelling my domain name and auto renewal, my credit card was still charged I then went on to godaddy.com to ensure that I had cancelled correctly, it showed that my account had indeed been cancelled I then had to call and speak with a representative to get a refund When I asked how it was that they could charge my account without authorization I was given a run around and never got an answer They only said that they could guarantee me it wouldn't happen again, which is hard to believe seeing they took my money without authorization
There was a site that was created about myself from someone that is slanderous and also misrepresents myself, I have contacted the company about this matter and in their privacy policy it states that any information about a person without their written permission is not acceptableYour right to processAny owner of content has the right to process a takedown notice against a website owner and/or an Online Service Provider (e.gISP, hosting company etc.) if the content owner's property is found online without their permission.You will not collect or harvest (or permit anyone else to collect or harvest) any User Content (as defined below) or any non-public or personally identifiable information about another User or any other person or entity without their express prior written consent.Violates the privacy or publicity rights of another User or any other person or entity, or breaches any duty of confidentiality that you owe to another User or any other person or entity; are all stated
I had called in March of to cancel auto-renew on (2) domains purchased through Go-Daddy since I was not using them I was assured by the representative that the task was complete A few weeks ago, I was expecting a transaction via Paypal for something else and saw two charges from Go-Daddy I immediately called Go-Daddy and went online to verify my account To my surprise, the domain auto-renewal was never cancelled I explained the situation to the rep over the phone and told him I immediately cancelled online and am calling to speak to someone in person and reverse these un-authorized charges This Rep told me, unfortunately nothing can be done and it was my responsibility to cancel the auto-renew I explained to him that this was the reason, I contacted them back in I also asked to speak to a supervisor or manager and I emailed them as well with no response in return I trusted Go-Daddy and representives to do the right thing and cancel the auto-renew feature in
Customer id #:***
My all websites are down without any change done by meThis happened earlier alsoI have contacted Godaddy support they agreed that it is permission issue & they told they are running permission fix but issue is pending for more than hoursThey do not give tracking ticket id so we can carry forward the issue till it is sorted
It took a couple months to get this website ready and finaly this morning they published it only to find out our emails (none of them) didn't work because nobody bothered to tell us about the domain name had to be renewed for the new websiteNeedless to say, the whole company has been without emails all day & its 2:30pm 03/08/We were told now we would have to log into our emails a different way so We have instructed you Godaddy to link our existing emails back to the old domain and forget the website
Also,
When I ask why the capcha didn't work they sent these instructions that include buying something else from googleAgain nobody bothered to tell us about thisWhen we paid $1,service we expected them to at the very least tell us what to do in advance and/or deliver a fully working websiteSince they have not done that We expected a full refund but got nothingNo working website, broken emailsI even ask for credit towards one of their other services but was t
Can someone please advise what is going on with our email service?
In recent months, there have been numerous periods when I have not received emails, or those who I send emails to will not receive it
Yesterday was an especially problematic day Earlier yesterday, people were not receiving my emails, and throughout intermittent periods yesterday, including this evening, I have not been receiving emailsI’ve had multiple people send me test emails from different email systems, and none of them have arrivedMy customers call because I provide a time-sensitive regulatory service to them, and when I don’t get their message, they call upset My business is dependent on my emails, so it is very problematic when I don’t get them
I complain multiple times about this, but it still happensPlease advise what the problem isI spoke in chat with Michael yesterday, 2/at 4:28pm and he said he could not help me because he was a chat sales support
Can you please investigate? How secure is my email server account?
Can anyone just hack and manipulate and change the settings?
I sent you an e-mail at [email protected] yesterday but did not get any response or confirmation that it was received
Please advise
Thank you for your immediate attention!
The company lured me in with an offer for a cent domain name, it found the domain was available, and offered to sell it to me for centsin the shopping cart the price was now I contacted support, who told me to check the promo code in the URL, and use it to get the offerThe promo code in the URL and the one what was applied in the shopping cart were identical (***)in the shopping cart, the code is only for 20% off of I believe this is bait and switchThe customer service agent kept informing me that there was nothing else he could do
My business website https://endinmind.com is hosted at GoDaddyIt was taking a very long time for my site to load so I called in to find out whyThey wanted to sell me a support package of (3) service tickets for $to fix the issues
Prior to making the purchase, (2) different hosting support technicians said that once this fee was paid I'd receive a direct phone number to the WordPress Premium Support team to assess and guide me through the repair processI gave permission to bill my PayPal account on file, and asked for the direct numberThey then informed there is no phone support for this team, that I'd have to submit questions or concerns via emailNone of my email inquiries were ever responded to
When someone calls in to GoDaddy they can only speak with hosting support people, so I asked to speak with someone at least familiar with WordPressI was informed that they only dealt with hosting issues, not WordPress support, and that there was no higher level of supp
I have been with GoDaddy for years and have always received credit back from a product that has not been fully used When I went to cancel one of my accounts I was informed that it has to happen within days in order to get a credit back to my account I was not told this when I signed up, otherwise I would have hesitated and checked with other services like WIX or not have done such a long term
*** *** *** ***
I am a small business owner and have been successfully running my business for years My business relies heavily on website presence and we've been fortunate to gain new business from our website I have used GoDaddy for my website domain/hosting and email This past December came time for my renewal I was told that I had to upgrade to their new technology, but that everything would stay the same except for new technology After upgrading, my work email (including employee emails) and my website no longer worked properly I made multiple calls about the issues (in my non-spare time), and the email problem was fixed, however the website aspect was not, and still is not If someone tries to pull up my website in a browser that they used prior to the update, the website doesn't load properly GoDaddy's response was that the browser history would have to be cleared or someone would have to open the website in a new browser Let's be honest...the general public would not know
I contacted godaddy to build a new website for me I showed them several examples of what I wanted and specified which website I wanted mirrored They promised they could deliver the same format for the price I was quoted and also stated that if any edits were required they were very easy to work with and contact to make changes I agreed and payed $upfront and waited for a rough draft of the website The site came back and I was to preview it and call them and they would go over it with me and make changes I called to review the site and they said I would have to hold for 30+ minutes before someone would be available I requested them to call me so I did not have to wait on the phone and they said that was not possible I expected to be able to contact them directly like they promised before I paid and thought the process would be easy and flexible like they promised before I paid It was not I requested a supervisor to call me back and they said he would He never
To Whom it may concern,
I ave a hosted VPS through Godaddy, Last Sunday night , I launched a restore of the server with tech support on the phone, it looked like things were going ok so we hung upAfter about minutes it looked like my restore was hung, I called back and the technician told me that it was and should be finished by morning
Monday morning came and the restore was still not finished I called back and asked that the case be escalated, it was notThe person on the phone didn't seem to know anything, I called back later that night and got someone elseSame resultsI called again Tuesday, Multiple times, still no resultToday (Wednesday) I finally got to speak with a supervisor ("Stu") A nice gentleman that genuinely seemed concerned that a ticket was not created yet
He said he would create the ticket and escalate the issue A few hours later I called back to ask if there was anything Godaddy could do in the interim to at least get me back up tempo
I am trying to contact the Office of the CEO It seems they have replied to all complaints made by customers on this site So, when you call *** the only people who pick up our SALES and Customer Service (Technical) Funny how the "Operator" feature which they prompt you to chose, just rings all day longI have been a customer of GoDaddy for years and I have an issue and I am being treated unfairly and dismissive I have asked for supervisor's email's, so I can contact them and I am being told they are not allowed to share this informationWhen I called the headquarters number to make a complaint to the Office of the CEO, since the operator does not pick up, I chose Sales You know they will pick up I asked to be transferred to the Office of the CEO and was asked by CS, "why and she would send an email for me" No, this is not customer service I want to speak to the Office of the CEO, end of storySo, I would not use Godaddy ever again and I would recommend finding another hosting company that cares about loyal customers I am being prompted to leave a star-rating for this business I want it to be negative stars I must give it a star to leave review The do not deserve any stars
On Dec 9th I paid Go Daddy $to build a web site for my company "*** *** *** ***"
They basically just cut and pasted over my existing website
In January I requested a refund because they were not truthful nor were they responding back with my previous concerns
they claimed they could only refund me 2/of my payment
I then requested a supervisor and was told that they would upgrade me to a better website and I would be very impressed
I supplied them with the items that needed to be on this new website over a month ago and nothing has been done nor was there any follow up
A phone called was made last week and they are refusing any type of refund and they are claiming they spent a lot of time, when in fact NOTHING has been done
the website indicated that they offer UNLIMITED webspace with hostingAfter I bought it I noticed a warning that I exceed the web space available although there was only a php script installed without any photos other than logos,etcI spent about one hour going through the help and support then I found out that the UNLIMITED WEBSPACE was limited with inodes countIt didnt show anywhere in the main sale screen where there is full of UNLIMITED advertisementI warned the company through customer service email and didnt renew my hosting againToday as I was in search of a new hosting I visited their site and saw that all is the sameThere is only UNLIMITED WEBSPACE notice but no warning that it's limited with inodes( file number of even file names length)This is a big freudI dont want other consumers to be affected by this misleading and I want them to correct their UNLIMITED WEBSPACE hosting offer and advertisementsIf possible I want legal action to be taken against the compa
I purchased a web domain from GoDaddy in Due to a medical issue, I discontinued the business In April when GoDaddy automatically charged their fee to my VISA credit card, I called to cancel my account and to request a refund I received the refund, but no instruction on how to complete a form to officially cancel the account In April 2016, GoDaddy again automatically billed my VISA credit card for fees totaling $ When I called GoDaddy 04/18, I learned about the form required to cancel the account and was told by Ray, Supervisor, Billing Department that after approval of the cancellation request I would receive a full refund Ray was able to refund $at that time After receiving the approved cancellation, I called back 04/to request the remaining $refund I was told that $could not be refunded because I failed to request the refund request within days of their notice e-mailed to my defunct domain e-mail account 04/02; thus, I never re
I previously had a issue where I was auto charged for services by Go Daddy without my permission so after that I asked that Auto domain renewal and other services not be set to onNow somehow Auto-Renewal was activated and without my permission my debit card charged for not year as I would chosen but for a years termI Was told that all accounts are automatically set to auto renewal for years and once charged there is nothing I can doThey cannot refund registrationsI was also told that if I disputed the unauthorized extra year registration that my domain would be canceled and would be charged a fee to get it back
We were being billed for web hosting that had nothing to do with us.I was not made aware of this until a phone call from GoDaddy yesterday I had helped a friend *** *** who is elderly and a now retired Great Dane breeder by donating a web site to her in I have multiple clients with GoDaddy and somehow my friend was being billed for an additional hosting package since This totals over 400$ US Since the site had no updates and she was paying for her hosting I had no idea what what happening until yesterdayA GD employee somehow linked *** with another person the *** which was a person I helped get their site onto GD a few years ago This person moved her site a few years ago and I guess never cancelled her hosting or never figured out she was not being charged *** *** was being charged double instead The empty hosting package was never used by *** and it was definitely an employee input error A man in their CEO office name
I was a customer with godaddy for several yearsI purchased all of my domains through the website and hosted all of my websites on their serversI was in the hospital for a few months due to a health issuesDuring that time, I was also a victim of identity fraudSomeone got a hold of my debit cardsMy cards were cancelled but the autopay was not updated for several of my service providers including GodaddyWhen I was finally released from hospital, I was shocked when my websites were no longer liveI called Godaddy and they said my websites were deletedI asked to speak with a manager and they transferred me to Andrew G***He told me my websites could be recovered but I would be charged a $recovery feeI explained my situation but he was extremely nasty and condescending through the entire conversationRepeatedly saying it was fault and how didn't I have a backupHe was like why should I waive the recovery fee for youI told him I was a customer with godaddy at this point for at least years and spent 100's a dollars with them for hosting and etcI think asked could I speak with someone else, he told me that Joe Louison told him that he wasz more than qualified to handle a customer complaint and would not speak with himAndrew concluded the conversation by saying pay or I would lose my websitesOver the past few months I tried to speak with other people at godaddy but your customer service is completely nonexistentI dont understand how a company could treat a customer so bad especially when they have been a faithful customer for yearsI no longer will do any business with godaddyBeware when using this company!!!
After cancelling my domain name and auto renewal, my credit card was still charged I then went on to godaddy.com to ensure that I had cancelled correctly, it showed that my account had indeed been cancelled I then had to call and speak with a representative to get a refund When I asked how it was that they could charge my account without authorization I was given a run around and never got an answer They only said that they could guarantee me it wouldn't happen again, which is hard to believe seeing they took my money without authorization
There was a site that was created about myself from someone that is slanderous and also misrepresents myself, I have contacted the company about this matter and in their privacy policy it states that any information about a person without their written permission is not acceptableYour right to processAny owner of content has the right to process a takedown notice against a website owner and/or an Online Service Provider (e.gISP, hosting company etc.) if the content owner's property is found online without their permission.You will not collect or harvest (or permit anyone else to collect or harvest) any User Content (as defined below) or any non-public or personally identifiable information about another User or any other person or entity without their express prior written consent.Violates the privacy or publicity rights of another User or any other person or entity, or breaches any duty of confidentiality that you owe to another User or any other person or entity; are all stated
I had called in March of to cancel auto-renew on (2) domains purchased through Go-Daddy since I was not using them I was assured by the representative that the task was complete A few weeks ago, I was expecting a transaction via Paypal for something else and saw two charges from Go-Daddy I immediately called Go-Daddy and went online to verify my account To my surprise, the domain auto-renewal was never cancelled I explained the situation to the rep over the phone and told him I immediately cancelled online and am calling to speak to someone in person and reverse these un-authorized charges This Rep told me, unfortunately nothing can be done and it was my responsibility to cancel the auto-renew I explained to him that this was the reason, I contacted them back in I also asked to speak to a supervisor or manager and I emailed them as well with no response in return I trusted Go-Daddy and representives to do the right thing and cancel the auto-renew feature in
Customer id #:***
My all websites are down without any change done by meThis happened earlier alsoI have contacted Godaddy support they agreed that it is permission issue & they told they are running permission fix but issue is pending for more than hoursThey do not give tracking ticket id so we can carry forward the issue till it is sorted
It took a couple months to get this website ready and finaly this morning they published it only to find out our emails (none of them) didn't work because nobody bothered to tell us about the domain name had to be renewed for the new websiteNeedless to say, the whole company has been without emails all day & its 2:30pm 03/08/We were told now we would have to log into our emails a different way so We have instructed you Godaddy to link our existing emails back to the old domain and forget the website
Also,
When I ask why the capcha didn't work they sent these instructions that include buying something else from googleAgain nobody bothered to tell us about thisWhen we paid $1,service we expected them to at the very least tell us what to do in advance and/or deliver a fully working websiteSince they have not done that We expected a full refund but got nothingNo working website, broken emailsI even ask for credit towards one of their other services but was t
Can someone please advise what is going on with our email service?
In recent months, there have been numerous periods when I have not received emails, or those who I send emails to will not receive it
Yesterday was an especially problematic day Earlier yesterday, people were not receiving my emails, and throughout intermittent periods yesterday, including this evening, I have not been receiving emailsI’ve had multiple people send me test emails from different email systems, and none of them have arrivedMy customers call because I provide a time-sensitive regulatory service to them, and when I don’t get their message, they call upset My business is dependent on my emails, so it is very problematic when I don’t get them
I complain multiple times about this, but it still happensPlease advise what the problem isI spoke in chat with Michael yesterday, 2/at 4:28pm and he said he could not help me because he was a chat sales support
Can you please investigate? How secure is my email server account?
Can anyone just hack and manipulate and change the settings?
I sent you an e-mail at [email protected] yesterday but did not get any response or confirmation that it was received
Please advise
Thank you for your immediate attention!
The company lured me in with an offer for a cent domain name, it found the domain was available, and offered to sell it to me for centsin the shopping cart the price was now I contacted support, who told me to check the promo code in the URL, and use it to get the offerThe promo code in the URL and the one what was applied in the shopping cart were identical (***)in the shopping cart, the code is only for 20% off of I believe this is bait and switchThe customer service agent kept informing me that there was nothing else he could do
My business website https://endinmind.com is hosted at GoDaddyIt was taking a very long time for my site to load so I called in to find out whyThey wanted to sell me a support package of (3) service tickets for $to fix the issues
Prior to making the purchase, (2) different hosting support technicians said that once this fee was paid I'd receive a direct phone number to the WordPress Premium Support team to assess and guide me through the repair processI gave permission to bill my PayPal account on file, and asked for the direct numberThey then informed there is no phone support for this team, that I'd have to submit questions or concerns via emailNone of my email inquiries were ever responded to
When someone calls in to GoDaddy they can only speak with hosting support people, so I asked to speak with someone at least familiar with WordPressI was informed that they only dealt with hosting issues, not WordPress support, and that there was no higher level of supp
I have been with GoDaddy for years and have always received credit back from a product that has not been fully used When I went to cancel one of my accounts I was informed that it has to happen within days in order to get a credit back to my account I was not told this when I signed up, otherwise I would have hesitated and checked with other services like WIX or not have done such a long term
*** *** *** ***
I am a small business owner and have been successfully running my business for years My business relies heavily on website presence and we've been fortunate to gain new business from our website I have used GoDaddy for my website domain/hosting and email This past December came time for my renewal I was told that I had to upgrade to their new technology, but that everything would stay the same except for new technology After upgrading, my work email (including employee emails) and my website no longer worked properly I made multiple calls about the issues (in my non-spare time), and the email problem was fixed, however the website aspect was not, and still is not If someone tries to pull up my website in a browser that they used prior to the update, the website doesn't load properly GoDaddy's response was that the browser history would have to be cleared or someone would have to open the website in a new browser Let's be honest...the general public would not know
I contacted godaddy to build a new website for me I showed them several examples of what I wanted and specified which website I wanted mirrored They promised they could deliver the same format for the price I was quoted and also stated that if any edits were required they were very easy to work with and contact to make changes I agreed and payed $upfront and waited for a rough draft of the website The site came back and I was to preview it and call them and they would go over it with me and make changes I called to review the site and they said I would have to hold for 30+ minutes before someone would be available I requested them to call me so I did not have to wait on the phone and they said that was not possible I expected to be able to contact them directly like they promised before I paid and thought the process would be easy and flexible like they promised before I paid It was not I requested a supervisor to call me back and they said he would He never
To Whom it may concern,
I ave a hosted VPS through Godaddy, Last Sunday night , I launched a restore of the server with tech support on the phone, it looked like things were going ok so we hung upAfter about minutes it looked like my restore was hung, I called back and the technician told me that it was and should be finished by morning
Monday morning came and the restore was still not finished I called back and asked that the case be escalated, it was notThe person on the phone didn't seem to know anything, I called back later that night and got someone elseSame resultsI called again Tuesday, Multiple times, still no resultToday (Wednesday) I finally got to speak with a supervisor ("Stu") A nice gentleman that genuinely seemed concerned that a ticket was not created yet
He said he would create the ticket and escalate the issue A few hours later I called back to ask if there was anything Godaddy could do in the interim to at least get me back up tempo
Godaddy continues to be an arcane and frustrating experience
I am trying to contact the Office of the CEO It seems they have replied to all complaints made by customers on this site So, when you call *** the only people who pick up our SALES and Customer Service (Technical) Funny how the "Operator" feature which they prompt you to chose, just rings all day longI have been a customer of GoDaddy for years and I have an issue and I am being treated unfairly and dismissive I have asked for supervisor's email's, so I can contact them and I am being told they are not allowed to share this informationWhen I called the headquarters number to make a complaint to the Office of the CEO, since the operator does not pick up, I chose Sales You know they will pick up I asked to be transferred to the Office of the CEO and was asked by CS, "why and she would send an email for me" No, this is not customer service I want to speak to the Office of the CEO, end of storySo, I would not use Godaddy ever again and I would recommend finding another hosting company that cares about loyal customers I am being prompted to leave a star-rating for this business I want it to be negative stars I must give it a star to leave review The do not deserve any stars
On Dec 9th I paid Go Daddy $to build a web site for my company "*** *** *** ***"
They basically just cut and pasted over my existing website
In January I requested a refund because they were not truthful nor were they responding back with my previous concerns
they claimed they could only refund me 2/of my payment
I then requested a supervisor and was told that they would upgrade me to a better website and I would be very impressed
I supplied them with the items that needed to be on this new website over a month ago and nothing has been done nor was there any follow up
A phone called was made last week and they are refusing any type of refund and they are claiming they spent a lot of time, when in fact NOTHING has been done
the website indicated that they offer UNLIMITED webspace with hostingAfter I bought it I noticed a warning that I exceed the web space available although there was only a php script installed without any photos other than logos,etcI spent about one hour going through the help and support then I found out that the UNLIMITED WEBSPACE was limited with inodes countIt didnt show anywhere in the main sale screen where there is full of UNLIMITED advertisementI warned the company through customer service email and didnt renew my hosting againToday as I was in search of a new hosting I visited their site and saw that all is the sameThere is only UNLIMITED WEBSPACE notice but no warning that it's limited with inodes( file number of even file names length)This is a big freudI dont want other consumers to be affected by this misleading and I want them to correct their UNLIMITED WEBSPACE hosting offer and advertisementsIf possible I want legal action to be taken against the compa
I purchased a web domain from GoDaddy in Due to a medical issue, I discontinued the business In April when GoDaddy automatically charged their fee to my VISA credit card, I called to cancel my account and to request a refund I received the refund, but no instruction on how to complete a form to officially cancel the account In April 2016, GoDaddy again automatically billed my VISA credit card for fees totaling $ When I called GoDaddy 04/18, I learned about the form required to cancel the account and was told by Ray, Supervisor, Billing Department that after approval of the cancellation request I would receive a full refund Ray was able to refund $at that time After receiving the approved cancellation, I called back 04/to request the remaining $refund I was told that $could not be refunded because I failed to request the refund request within days of their notice e-mailed to my defunct domain e-mail account 04/02; thus, I never re