GoDaddy sends e-mails saying it will automatically renew at a certain price per yearHowever, when the date comes, GoDaddy automatically charges for two yearsWhen I log in, the only choice is to auto renew or notIt does not give a choice of number of years or warn that the default is two yearsAlso, despite all the advanced technology at GoDaddy's disposal, it maintains that once charged, it is impossible to changeIt cannot refund for one year nor change the length of my termI feel they are being intentionally deceptive and saying they are unable to make changes to my term are ludicrous
In the Fall of I experienced billing issues, that were corrected by a customer service rep While on the call, we went through my entire portfolio once again and was told that he removed auto-renewal on domains I didn't wish to have anymore Once again, December came around, I was again charged for products I no longer wanted, so I went through the same process of getting a refund and reviewing domains once again Now, in March, a charge for dollars appears on my personal debit card for domains, once again, I no longer desired Instead of promptly apologizing for their mishap, I'm told I needed to request a refund during a hour amount of time My request for a refund was denied because that time period passed This problemonly continues to happen because of GoDaddy's own fault Numerous times I was told one thing by customer service reps via phone/email, but that never happened Now I don't receive a refund because of something they said they did, but in the end did
I had disabled the discussion and comments function on my websiteI had no idea that it had been enabled at a later time (exactly how and when I do not know)Pornographers and other adult content had flooded my comments section which I only recently discovered was visible by visitors to my siteThis sickened me for, for years I had been targeted as a forced recruit by pornographers also involved in prostitutionI did everything in my power to report of these individuals and their activities to law enforcement officialsGoDaddy did remove the offensive content and again, disabled the comments section on my websiteThey would be providing a far greater service to their customers and to the community at large if they ceased hosting pornography websites altogether
I bought Domain Buy Service for the domain *** from Godaddy and received no serviceThe status of the service was changed to "closed" while they took my money
- There is no update on the negotiation status on the contact with seller
- There is no transparent communication trail
- The status of the negotiation got closed immediately even though no service was provided
This is the laziest way of making money ever
I purchased a domain name in February 2016, for a full year In August 2016, my GoDaddy account was hacked and the hacker canceled my domain, then changed the email address on the account so I would not receive information on the cancellation
I discovered the issue, when my website was "turned off" Even though I purchased the domain for a year, GoDaddy would not activate it without me paying, again, for the same domain They also did not care that I was the victim of a fraud/hack that occurred on their site and failed to resolve the situation
I recently initiated a transfer to move of our companies' domain addresses away from GoDaddy after their prices for renewal were simply no longer cost effective to continue using them as our domain host
The process for transferring these away from GoDaddy is already complex in nature, creating a chilling effect for the end use like myselfDuring this process, authorization codes are issued by GoDaddy that are necessary for the new domain provider to have in order to transfer the domainsThey're emailed to the address on file
After days of not receiving the codes, I inquired with GoDaddy, only to find that the email address associated with the these domains were incorrectMyself, nor anyone at my company changed these email addresses and the CS agent at GoDaddy told me that If I change them there would be a 60-day lock applied to the domains, preventing me from moving themAgain, another chilling effect
After complaining to the CS representative about the issue, s
GoDaddy's "protected registration" policies make it next to impossible to cancel domain registrationsBy the time I had jumped through all of their hoops, the domains had re-registeredI then jumped through yet more hoops to cancel themI was then told that I could not have a refund!
I am a longtime customer of GoDaddy and have always paid my fees on timeOver the years I have required little-customer service or tech supportAnytime that I have contacted GoDaddy over the past years, I notice that the tech reps are programmed to "upsell" me on service This was just an unfortunate aspect to an otherwise good service provider
Recently, I was told that I needed to upgrade to GoDaddy's new service for my domain name and emailThis service does not come cheap and so I expected some tech support to be rolled into the hefty price
Initially, the tech rep I talked to (*** ***) assured me that the changeover from my exisiting computer/Outlook version of the email program would be painlessShe was very helpful and even provided me with step-by-step instructions concerning baof my old Outlook foldersThis process took some time, so we agreed that I would be able to conact *** via email later in the day to continue my installation
One th
I have a sub-domain with godday and many other service, each time I speak with a rep, I was told to purchase a wild-card SSL (was never interested)After many and numerous email and call I decided to buy the SSL and the agent walk me through the process of setting it up and getting started, after about days I call back and spoke with anther rep, who told me that the setup was incomplete and have to do it again, by then I was out of the office and said I will call back when with my laptopI called the following day and spoke with Tom who is the worst ever rep I have ever talk to, no technical ability and rude, no empathy or sympathy, he have no ideal what am talking about and bluntly to me on the phone 'I CANT HELP YOU' and was eager to process my refundDue to lack to good service I decided to speak with a supervisor who in return also have no technical knowledge and does not care, she decided to process my refundI never wanted
GoDaddy overcharged me $in FebruaryBecause I did not recognize the charge, I did dispute itGoDaddy agreed to refund me the money, but said I needed to release the dispute, which I didSince then they say the money has been refunded and I need to call my credit card companyMy credit card company says they have re-sent the money back to GoDaddy to refund to meI am tired of the run aroundThree months later I deserve that moneyGoDaddy will not helpHere is my GoDaddy case #***
Two years ago, I purchased a website through GoDaddy.com to start my business as an Independent Consultant for *** ***I was told my another consultant that the website would not renew itself and I would need to monitor the time the website would expire, or I would lose the domain nameNowhere did it state when I registered that I was going to be put on an auto renew planAbout six months to one year later, the company, *** ***, was bought out by another company, Pure Romance, and I did not pursue this businessAs a result of this, I no longer used the email address associated with the businessOn August 21, 2017, there was a charge on my bank account for $from GoDaddy.comIt took me a few days to realize this was from when I participated in *** ***, and the charge was for a two year renewalWhen I contacted customer service on October 3, 2017, I was notified that their policy for refunds was five daysI expressed my frustration and explained what
I have been a member of Go Daddy services for over yearsFor the last years I have not been able to access my account because over yeas ago it was setup with my stage nameI cannot access my accounts I have with Go Daddy They have screwed up my email access and have also been billing me for products I do not know what I am being billed forI have moved from the physical address they have on file and I need to resolve these issuesI have lost business that is now a substantial amount to be brought to civil courtBelow is a receipt for billing for product I do not know or can control
Hello *** ***,
You sent a payment of $USD to GoDaddy.com, LLC
([email protected])
It may take a few moments for this transaction to appear in your account
Merchant
GoDaddy.com, LLC [email protected]
###-###-#### Instructions to merchant
You haven't entered any instructions
Description Unit price Qty Amount
.COM Domain Name Renewal - Year (recurring)
$
Company says that I have an account (that I have no knowledge of) which is being billed to my credit cardThey refuse to access the account to cancel or block that accountThey also refuse to stop performing an automated draft on my credit cardTheir reasoning is that I can't provide the acctPIN # nor can I receive any information by email because the account that the account was opened under no longer exists (shut down because it was hacked) either way they won't take any action
If this account is associated with my original account, that information is no longer available because I cancelled the account and after several years of not needing the information, it was shredded
Even though the company (obviously) still has, and the account is still associated with my credit card account, they say that they cannot and will not take any action
My website was receiving a "503" error I called Go Daddy and the customer service representative, Maya, for minutes told me the issue was on my end I told her I was certain it was not as I was receiving the error on multiple browsers and nothing has changed with my website She was very un-professional and un-helpful After 20+ minutes she ran a Tracer and found - wait for it - yes, Go Daddy is having a server issue The situation was un-resolved for hours with no follow-up
I later in the day had to call in because my Google Merchant code to verify my website had somehow disconnected and since putting that HTML code on my website I had changed to a new web hosting agreement for more money that included "service" - upon calling to determine how to find this code given the back end was hosted differently Jonathan was very unhelpful and unprofessional At one point he told me that he couldn't help me I said well this is a serviced hosting so if you can't help me then tr
I currently have a few databases hosted with GoDaddy.comI pay for it monthly, and on July they deleted all data from one of my databases stating I went over the storage limitThey should have sent me a warning so I would have the chance to correct the issue, as stated on item of the hosting agreementInstead they just deleted important dataI've had this issue before and they send me an email, opened support ticket #and the issue was resolvedthis time, they just deleted all my dataWhen my password didn't work for the database, I called them and they had no idea of what was going on, they asked me to change the password and wait 24hs to have the issue resolved24hs later I called and they started telling me that the database was too bigand they had to delete it
In I asked to be removed from the account into remove my credit card informationIn October a renewal was placed against my credit card
I Tried to contact Go Daddy by email, but my email was declined because it was not on their whitelist
I have contacted Go Daddy by phone and they are telling me that I cannot be Refunded because my request was more than five days after the posting I asked the associate, Jordan R***, to escalate my case with management
Our account was automatically billed for unnecessary services totally up to a little under $200! These services were setup by our website developer who is no longer with us and it was setup in 2015!! We were not aware that these charges were being made or that they were originally configured on auto-rebill, and when we found out the customer support representative said they were not able to give a prorated refund regardless of our situation We are days outside of the day refund policy
We don't feel that we are being treat as a valued customer and are being scammed with the auto rebilling policy structure that is completely designed to take advantage of unaware or apathetic customersWe are extremely unhappy about these charges as nearly $is a lot of money for us to pay for services that aren't being used nor wantedYes we are to blame as those charges should not have gone unnoticed on our credit card statement but give the fact that our web developer did not communi
Those people are pests! I am in the process of closing my account with them and they keep hounding me over the phone and via the internet--even though I have set my preferences to keep from getting ANY communications from GoDaddyMoreover, their customer service requires the customer to contact them via long-distance (as opposed to toll-free) telephoneOf course, customers may ask them to contact them at a certain time, but they never doI have received calls from GoDaddy at times when I am away from my computer or when I am doing something elseI am NOT GoDaddy's slave--I DO NOT work for GoDaddy
LIVE CHAT
A product expert will be with you soonPosition in Queue is Thank you for your patience
You are now chatting with 'Morgan'
Morgan -
Thank you for chatting with us today, my name is MorganHow can I help you today?
you -
Hello can you please restore all my purchases
Morgan -
let's take a lookCan I start by getting your cr and four digit call in pin number?
you -
customer #
Morgan -
is that a new customer account you just setup?
you -
Receipt
Morgan -
are you signed into the account?
you -
No not a new customer
you -
yes signed into my account I have no products available
Morgan -
can you click on your name on the top right side of the screen it will tell you your cr
you -
***
Morgan -
perfect I found it! what is the four digit call in pin number?
you -
*** Morgan -
wonderful :) I'm in the account
you -
yes thanks
Morgan -
did the products accidentally get canceled?
you -
No G
I do NOT want Godaddy to charge me for a year of one of their productsI want to be charged by the month
They charged me for year of GoCentral for July and August
I asked for a refund on months for the product in July
I called Godaddy in July and asked them NOT to do this for August
I said I was not able to set the account to charge by the month on my end
They do NOT do what I asked and they overdrew my credit union accountI was charged $by the credit union for this
GoDaddy sends e-mails saying it will automatically renew at a certain price per yearHowever, when the date comes, GoDaddy automatically charges for two yearsWhen I log in, the only choice is to auto renew or notIt does not give a choice of number of years or warn that the default is two yearsAlso, despite all the advanced technology at GoDaddy's disposal, it maintains that once charged, it is impossible to changeIt cannot refund for one year nor change the length of my termI feel they are being intentionally deceptive and saying they are unable to make changes to my term are ludicrous
In the Fall of I experienced billing issues, that were corrected by a customer service rep While on the call, we went through my entire portfolio once again and was told that he removed auto-renewal on domains I didn't wish to have anymore Once again, December came around, I was again charged for products I no longer wanted, so I went through the same process of getting a refund and reviewing domains once again Now, in March, a charge for dollars appears on my personal debit card for domains, once again, I no longer desired Instead of promptly apologizing for their mishap, I'm told I needed to request a refund during a hour amount of time My request for a refund was denied because that time period passed This problemonly continues to happen because of GoDaddy's own fault Numerous times I was told one thing by customer service reps via phone/email, but that never happened Now I don't receive a refund because of something they said they did, but in the end did
I had disabled the discussion and comments function on my websiteI had no idea that it had been enabled at a later time (exactly how and when I do not know)Pornographers and other adult content had flooded my comments section which I only recently discovered was visible by visitors to my siteThis sickened me for, for years I had been targeted as a forced recruit by pornographers also involved in prostitutionI did everything in my power to report of these individuals and their activities to law enforcement officialsGoDaddy did remove the offensive content and again, disabled the comments section on my websiteThey would be providing a far greater service to their customers and to the community at large if they ceased hosting pornography websites altogether
I bought Domain Buy Service for the domain *** from Godaddy and received no serviceThe status of the service was changed to "closed" while they took my money
- There is no update on the negotiation status on the contact with seller
- There is no transparent communication trail
- The status of the negotiation got closed immediately even though no service was provided
This is the laziest way of making money ever
I purchased a domain name in February 2016, for a full year In August 2016, my GoDaddy account was hacked and the hacker canceled my domain, then changed the email address on the account so I would not receive information on the cancellation
I discovered the issue, when my website was "turned off" Even though I purchased the domain for a year, GoDaddy would not activate it without me paying, again, for the same domain They also did not care that I was the victim of a fraud/hack that occurred on their site and failed to resolve the situation
I recently initiated a transfer to move of our companies' domain addresses away from GoDaddy after their prices for renewal were simply no longer cost effective to continue using them as our domain host
The process for transferring these away from GoDaddy is already complex in nature, creating a chilling effect for the end use like myselfDuring this process, authorization codes are issued by GoDaddy that are necessary for the new domain provider to have in order to transfer the domainsThey're emailed to the address on file
After days of not receiving the codes, I inquired with GoDaddy, only to find that the email address associated with the these domains were incorrectMyself, nor anyone at my company changed these email addresses and the CS agent at GoDaddy told me that If I change them there would be a 60-day lock applied to the domains, preventing me from moving themAgain, another chilling effect
After complaining to the CS representative about the issue, s
GoDaddy's "protected registration" policies make it next to impossible to cancel domain registrationsBy the time I had jumped through all of their hoops, the domains had re-registeredI then jumped through yet more hoops to cancel themI was then told that I could not have a refund!
I am a longtime customer of GoDaddy and have always paid my fees on timeOver the years I have required little-customer service or tech supportAnytime that I have contacted GoDaddy over the past years, I notice that the tech reps are programmed to "upsell" me on service This was just an unfortunate aspect to an otherwise good service provider
Recently, I was told that I needed to upgrade to GoDaddy's new service for my domain name and emailThis service does not come cheap and so I expected some tech support to be rolled into the hefty price
Initially, the tech rep I talked to (*** ***) assured me that the changeover from my exisiting computer/Outlook version of the email program would be painlessShe was very helpful and even provided me with step-by-step instructions concerning baof my old Outlook foldersThis process took some time, so we agreed that I would be able to conact *** via email later in the day to continue my installation
One th
I have a sub-domain with godday and many other service, each time I speak with a rep, I was told to purchase a wild-card SSL (was never interested)After many and numerous email and call I decided to buy the SSL and the agent walk me through the process of setting it up and getting started, after about days I call back and spoke with anther rep, who told me that the setup was incomplete and have to do it again, by then I was out of the office and said I will call back when with my laptopI called the following day and spoke with Tom who is the worst ever rep I have ever talk to, no technical ability and rude, no empathy or sympathy, he have no ideal what am talking about and bluntly to me on the phone 'I CANT HELP YOU' and was eager to process my refundDue to lack to good service I decided to speak with a supervisor who in return also have no technical knowledge and does not care, she decided to process my refundI never wanted
GoDaddy overcharged me $in FebruaryBecause I did not recognize the charge, I did dispute itGoDaddy agreed to refund me the money, but said I needed to release the dispute, which I didSince then they say the money has been refunded and I need to call my credit card companyMy credit card company says they have re-sent the money back to GoDaddy to refund to meI am tired of the run aroundThree months later I deserve that moneyGoDaddy will not helpHere is my GoDaddy case #***
Two years ago, I purchased a website through GoDaddy.com to start my business as an Independent Consultant for *** ***I was told my another consultant that the website would not renew itself and I would need to monitor the time the website would expire, or I would lose the domain nameNowhere did it state when I registered that I was going to be put on an auto renew planAbout six months to one year later, the company, *** ***, was bought out by another company, Pure Romance, and I did not pursue this businessAs a result of this, I no longer used the email address associated with the businessOn August 21, 2017, there was a charge on my bank account for $from GoDaddy.comIt took me a few days to realize this was from when I participated in *** ***, and the charge was for a two year renewalWhen I contacted customer service on October 3, 2017, I was notified that their policy for refunds was five daysI expressed my frustration and explained what
I have been a member of Go Daddy services for over yearsFor the last years I have not been able to access my account because over yeas ago it was setup with my stage nameI cannot access my accounts I have with Go Daddy They have screwed up my email access and have also been billing me for products I do not know what I am being billed forI have moved from the physical address they have on file and I need to resolve these issuesI have lost business that is now a substantial amount to be brought to civil courtBelow is a receipt for billing for product I do not know or can control
Hello *** ***,
You sent a payment of $USD to GoDaddy.com, LLC
([email protected])
It may take a few moments for this transaction to appear in your account
Merchant
GoDaddy.com, LLC
[email protected]
###-###-#### Instructions to merchant
You haven't entered any instructions
Description Unit price Qty Amount
.COM Domain Name Renewal - Year (recurring)
$
Company says that I have an account (that I have no knowledge of) which is being billed to my credit cardThey refuse to access the account to cancel or block that accountThey also refuse to stop performing an automated draft on my credit cardTheir reasoning is that I can't provide the acctPIN # nor can I receive any information by email because the account that the account was opened under no longer exists (shut down because it was hacked) either way they won't take any action
If this account is associated with my original account, that information is no longer available because I cancelled the account and after several years of not needing the information, it was shredded
Even though the company (obviously) still has, and the account is still associated with my credit card account, they say that they cannot and will not take any action
My website was receiving a "503" error I called Go Daddy and the customer service representative, Maya, for minutes told me the issue was on my end I told her I was certain it was not as I was receiving the error on multiple browsers and nothing has changed with my website She was very un-professional and un-helpful After 20+ minutes she ran a Tracer and found - wait for it - yes, Go Daddy is having a server issue The situation was un-resolved for hours with no follow-up
I later in the day had to call in because my Google Merchant code to verify my website had somehow disconnected and since putting that HTML code on my website I had changed to a new web hosting agreement for more money that included "service" - upon calling to determine how to find this code given the back end was hosted differently Jonathan was very unhelpful and unprofessional At one point he told me that he couldn't help me I said well this is a serviced hosting so if you can't help me then tr
I currently have a few databases hosted with GoDaddy.comI pay for it monthly, and on July they deleted all data from one of my databases stating I went over the storage limitThey should have sent me a warning so I would have the chance to correct the issue, as stated on item of the hosting agreementInstead they just deleted important dataI've had this issue before and they send me an email, opened support ticket #and the issue was resolvedthis time, they just deleted all my dataWhen my password didn't work for the database, I called them and they had no idea of what was going on, they asked me to change the password and wait 24hs to have the issue resolved24hs later I called and they started telling me that the database was too bigand they had to delete it
In I asked to be removed from the account into remove my credit card informationIn October a renewal was placed against my credit card
I Tried to contact Go Daddy by email, but my email was declined because it was not on their whitelist
I have contacted Go Daddy by phone and they are telling me that I cannot be Refunded because my request was more than five days after the posting I asked the associate, Jordan R***, to escalate my case with management
Our account was automatically billed for unnecessary services totally up to a little under $200! These services were setup by our website developer who is no longer with us and it was setup in 2015!! We were not aware that these charges were being made or that they were originally configured on auto-rebill, and when we found out the customer support representative said they were not able to give a prorated refund regardless of our situation We are days outside of the day refund policy
We don't feel that we are being treat as a valued customer and are being scammed with the auto rebilling policy structure that is completely designed to take advantage of unaware or apathetic customersWe are extremely unhappy about these charges as nearly $is a lot of money for us to pay for services that aren't being used nor wantedYes we are to blame as those charges should not have gone unnoticed on our credit card statement but give the fact that our web developer did not communi
Those people are pests! I am in the process of closing my account with them and they keep hounding me over the phone and via the internet--even though I have set my preferences to keep from getting ANY communications from GoDaddyMoreover, their customer service requires the customer to contact them via long-distance (as opposed to toll-free) telephoneOf course, customers may ask them to contact them at a certain time, but they never doI have received calls from GoDaddy at times when I am away from my computer or when I am doing something elseI am NOT GoDaddy's slave--I DO NOT work for GoDaddy
LIVE CHAT
r and four digit call in pin number?
r
A product expert will be with you soonPosition in Queue is Thank you for your patience
You are now chatting with 'Morgan'
Morgan -
Thank you for chatting with us today, my name is MorganHow can I help you today?
you -
Hello can you please restore all my purchases
Morgan -
let's take a lookCan I start by getting your c
you -
customer #
Morgan -
is that a new customer account you just setup?
you -
Receipt
Morgan -
are you signed into the account?
you -
No not a new customer
you -
yes signed into my account I have no products available
Morgan -
can you click on your name on the top right side of the screen it will tell you your c
you -
***
Morgan -
perfect I found it! what is the four digit call in pin number?
you -
*** Morgan -
wonderful :) I'm in the account
you -
yes thanks
Morgan -
did the products accidentally get canceled?
you -
No G
I do NOT want Godaddy to charge me for a year of one of their productsI want to be charged by the month
They charged me for year of GoCentral for July and August
I asked for a refund on months for the product in July
I called Godaddy in July and asked them NOT to do this for August
I said I was not able to set the account to charge by the month on my end
They do NOT do what I asked and they overdrew my credit union accountI was charged $by the credit union for this