I paid for an upgraded service under my website builder plan, for a website under my name, and under my husbands account as well...for our websitesI was with the builder personal, and upgraded to the business Plus
Articles online on the GoDaddy site state the website builder individual plans in specific detail, in columns, for comparison
I chose to upgrade to the Business Plus Pl;an, because it states it includes the SSL certificate
Every other feature listed, is also now included for my use So I assumed I had the SSL certificate too Well, now the customer service toeam is trying to go back on this deal, and say this is for new plans It does not state this is for new plans only and I have printed the article The article gives a comparison of each plan, and nowhere on the page does it state that this doesn't include certain purchases, time frames, or accounts
The Business plus column includes audio, a blog, custom forms, email, facebbok and tiwtter, favic
We have a hosting service with the company We received an email yesterday 3/9/at 8:20AM that our Hosting Renewal Notice Failure We had recently got all new debt cards The notice says they are contacting us to update payment information and we should go online and click a link attached to update info and renew When I clicked on the link the Hosting package was not there I did that at 10:30am I finally had time to call last night at 5PM and was told they had deleted my hosting package and would restore it for $ The Person on the phone told me they contacted us three times about itAnd was told I needed to talk to the hosting department I was on hold for over a hour last night to get ahold of someone in hosting when I finally had to leave I have a specific email setup for Godaddy to receive emails I had go through every single email in our system and we NEVER received any other notices of our Hosting package I called again today and escalated to a supervisor
I was billed $on June 30th, for some automatic year renewal for two websites I originally set up in I called today, July 6th to cancel the renewal, and was told that I was outside the cancelation time by ONE day You are only able to cancel within hours I was charged for a five year renewal for domain names, that I have had for ten years In the last ten years, I have been billed a total of $478.62, which is still less than half of what I have spent for this current billing of $541.40, which was for five years vs an entire ten years I called back a second time and spoke to a different customer service representative who stated that I can cancel the protected registration part, and receive a refund for that portion of the bill, if I first enable and complete the two step authentication process and then call and cancel it after hours This all seems entirely suspicious and dubious for a company as large as godaddy.com I never authorized godaddy to charge
I paid godaddy.com to Register a domain name for me and they did but a couple of days later they Unregistered and Deleted the domain name from my godaddy account becuase of a issue with my form of paymentSo I fixed the issue of payment and paid for the domain name, but this time Godaddy.com failed to register the domain name for me and I ended up losing the domain name to somebody else days later
My issue is with my hosting account with godaddy that I have for atleast year nowI let my hosting account expires and yes it was my fault but I tried paying for my hosting but it was not in my accountFinally after not waiting plus mins to speak to someone on how to pay my monthly hosting they claim since it expired Godaddy moved my files from my website and now wants me to pay them $to get them back
Last emailed I got was on March 28th
The agent claims I was emailed more times after thatThat is I never got more emails
Then claims I had till April 24th to pay after that godaddy move the files to there server and holds it hostage until I pay $I never got any more emails nor did they ever say anything about paying the a " admin fee" to give me my files back
I have tried a few times to pay my monthly hosting fee but goodady removed my files so I was unable
All I want is to pay my monthly website hosting fee which I have been doing for years
I wanted go daddy to host my website, but after all of the confusion on how to transfer my domain, I cancelled the hosting and was refunded my moneyA week later go daddy decides to go back into my bank account for a retry payment, I called them and spoke with a representative named Steven and I informed him on what happened and he said go daddy did not go into your account because you do not have any business with us anymore since you cancelled your service, and I explained to him that they still went in my account, he said to me the bank must have went in your accountSo I called my bank and they told me that go daddy is the merchant who has access to your checking account to do a retry, and they were responsible for this transactionIts so disturbing how these people can lie to customers and take their money without authorization
UNAUTHORIZED CHARGE
I had secured services in They have, without authorization, utilized my credit card information to AGAIN charge my account, without authorization Have refused to reverse charges I am pursuing this with my credit card company simultaneously
GoDaddy did illegally charge a credit card in my possession (not sure how they acquired the new expiration date) in the amount of $
Their representative (today), Aisha REFUSED to refund the monies
I am asking for said refund immediately
Thank you for your assistance
GoDaddy offers domain names but switches the price to after you enter all your information Support does nothing to honor their offer Bait and Switch Scam - don't use this company They are dishonest
I have had nothing but problems with GodaddyI was signed up for automatic renewal with out my authorizationI tried numerous attempts to cancel my domain names with multiple calls to their service and billing reps (a week before the renewal) with no luckI even talked with a supervisor who informed me that it was my fault for signing up for the protectionI was not able to cancel over the phone and was told I had to enable domain protection so that I could disable domain protection hours laterI had an overall bad experience and will not do business with them again
I called into this lame *** company today at 08:AM and talked to a Brian that was really rude and I advised him that I had a domain name that renewed for year, but I only wanted a year renewal He told me that he could cancel the domain name but I could not renew the domain name for any term that is less than the original term in the auto renew process Then when I asked to talk to a supervisor he put me on a endless hold Then I talked to Kyle LeslieHe would give me a answer, and then later change the answer or tell me a different answer He told me that if I wanted to change auto renew that I could consolidate a few domains and do it that way Then I asked how to do that, he said that I couldn't They did give me a free year on one of my other domains to compensate me, but at this point I was already on the phone for minutes Then Kyle promised me a 25% discount, and he offered to take my order than for the discount I told him that I was not ready to make an
I had some domains go through auto renewal and they renewed for three years instead of one year, I asked to cancel the renewal and run it for one year instead and was told that in order to cancel the renewal I will have to cancel the domains all together which of course I didn't want to doIt looks like godaddy are forcing me to pay full price on a three year renewal when I only want one and there is no recourse, there isnt a way to set for how long a domain will auto renew for anywhere so in order to avoid possible issues like this I have to cancel auto renewal on all my domains or pay for before they renew, I am being forced to pay $ instead of $If I choose to cancel my domains then GoDaddy will try to sell them for their own profit which is why I think they never bothered to fix their system to support canceling domains renewal and redoing them for the correct lengthI Feel cheated by a company I have paid so much money to over the yearsTens of thousands of dollars pro
GoDaddy has held my credit card hostageAuto renewal has been set up, and they don't let me cancel it, with the message "Well, that's a bummerThis product cannot be canceled at this timePlease contact our customer service team for more information." However, their renewal email clearly said: "If you wish to cancel automatic renewal of your product(s), you can turn off this feature in your GoDaddy account."
I also cannot remove my credit card from their system, with the message "This payment method is associated to one of your products for auto paymentPlease add replacement."
I contacted customer service on March 19, 2017, and they said they can't delete my credit card without first going through a hours manual reviewThat does not make any senseIt must be my choice to keep my credit card there, not theirs
I purchased a domain "ourhometownrealtor.com" I checked it, it said it was available, and purchased it for I believe years, I received something from "realtors association" stating this was illegal to use in this context within a domain name and I needed to cease and desist using it
I called Godaddy, told them I needed to shut it down and asked if I could be change my domain to a "legal" domain of the same price with the year and a half or whatever amount I had left on my already paid for contract, and was told, No, I could cancel it and I can purchase another, and they were not willing to refund my remaining money from my contract, nor allow me to choose a "legal name"
I asked for a manager, I spoke to a Female to introduced her self as "Stacey" I believe, and she told me the same thingI asked why they would allow and show available these domains if they are illegal to use (they have many of these) I was told "well, they are only illegal if they find it and send you a Cease an
Revdex.com,Please find enclosed a copy of the letter I receivedfrom Sears Credit which explainsthe reasons for this complaintMultiple contacts with Sears Credit and GoDaddyhave failed to resolve the problem.In a conversation with representatives, Jessica and Brandon, ofGoDaddy in March of 2016,I explained that I am years old and planning to retire in a yearI was not interested in a two-year (recurring) contractI was told that the contract could be renewed on an annual basis.I was billed through Sears Credit for 2016, and I thought I was finished with GoDaddyWithout contacting me, GoDaddy billed Sears Credit for 2017for $730.59.When I received the statement, I immediately calledboth Sears Credit and GoDaddyI received a billing dispute letter on 08/07/from Sears Credit stating there was nothing they could do because I had not contacted them in a timely manner concerning the charge from GoDaddyIn our initial conversation, Sears Credit implie
We opened a Go Daddy account in The site was disabled less than months later without reason Go Daddy continued to collect funds from our credit card even though they were informed that the account was disabled and I was unable to use it After continued attempts at contact and correction, we approached our credit card company and asked that the charges be denied During the dispute; duration of years, Go Daddy agreed to pay a portion of our charges We were not paid $ Because this was so time-consuming, my husband and I essentially gave up This is not right We are not benevolent agents for Go Daddy We would like to be treated fairly; pay for a service that is useable This has been ongoing since the end of Our lives have been busy and our time is, like other's, valuable This is not right
Thank you for your time and consideration
I spoke with Chad Saturday May 7, around noon eastern time because my email expired without my knowledgeThis email is imperative to my businessI was told by Chad that "you want me to go over and beyond for you and I wouldn't do that for any other customer so I'm not going to do that for you"Chad also informed me that I am not taking any responsibility and spoke down on me telling me what he would have done if he didn't understand somethingI explained to him I understood differently from what the actual terms are because I am not tech or tech language savvy I am also dyslexic which makes it challenging for me to read and understand things that are unfamiliar to me
That low level of customer service after years of my business is my concern
I have been a Go Daddy customer for years and have paid the company thousands of dollars each year for domain names, websites and other services the company offersFor years and months it has been a great relationship as a VIP clientThat is until the last two months when GoDaddy began fat shaming me on an almost daily basis with its suggested domainsExamples (my first name)heavy (my last name).com; (my first name)heavy(myfirstname)(my last name).com (as well as .us)
I reported this to Go Daddy, including my VIP Contact Brian R*** and several others in the VIP departmentAt first they blamed it on an algorithm that purportedly suggest names based on other domains you ownNeither I nor my company own names that contain the word heavy, fat, obese, diet or anything like that,
The content of one website uses the word "heavy" as an adjective to discuss the merits of heavy appetizers vs a sit down dinner for a future eventSo in order to have got the word heavy Go Daddy would have had to use Artificial Intelligence to scan the content of websites (words and pictures, meta tags) , not just domain names owned by GoDaddy customersHad this been a one off occurrence, I probably wouldn't bother writing this, but this is now something that has been happening just about every day for the last two monthsIt's totally ridiculousIf I have multiple websites and hundreds and hundreds of domains, why such a concentration with my name and heavy?
Whether or not this is an ethical practice on behalf of GoDaddy or within its terms of service agreement, the development may affect others so I am making a good faith effort to get the word out here and on other complaint sitesGo Daddy's reps were informed that this was coming, because they lack the sensitivity, willingness or apparent authority to stop this oppressive shaming from occurring on an almost daily basisPreferred solution: They know who I amGet it to stop
Paid GO Daddy for a WEB site and got nothing, now a year has gone by and they are trying to charge me again and I contacted them tonight and they would not help me unless I had a pen number witch I never got from them, the are happy to take my money but never did a web site for memy account # is *** All I want is my $returned to me, they did nothing so I demand my money BACK !!!!!!!!
I was planning to purchase a domain name through Godaddy.com
I went to the site and it said right away that it was for one year I put a domain name in my cart and it told me that one year would cost $
If I did two years, the first would be $
I tried to get help from the on line chat option The operator only claimed that I was finding a cached version of the site that must have had a promotion I asked them to send me a link to a page that would be correct I clicked on their link, same situation exactly I could not find any way to pay for the first year It really seems like a case of bait and switch pricing
I was overcharged by GoDaddy for domain registration renewal it was supposed to be charged $but was charged $instead they insisted there was nothing they could do and refused to give back the difference they are now holding my domain hostage unless I pay an additional $
I paid for an upgraded service under my website builder plan, for a website under my name, and under my husbands account as well...for our websitesI was with the builder personal, and upgraded to the business Plus
Articles online on the GoDaddy site state the website builder individual plans in specific detail, in columns, for comparison
I chose to upgrade to the Business Plus Pl;an, because it states it includes the SSL certificate
Every other feature listed, is also now included for my use So I assumed I had the SSL certificate too Well, now the customer service toeam is trying to go back on this deal, and say this is for new plans It does not state this is for new plans only and I have printed the article The article gives a comparison of each plan, and nowhere on the page does it state that this doesn't include certain purchases, time frames, or accounts
The Business plus column includes audio, a blog, custom forms, email, facebbok and tiwtter, favic
We have a hosting service with the company We received an email yesterday 3/9/at 8:20AM that our Hosting Renewal Notice Failure We had recently got all new debt cards The notice says they are contacting us to update payment information and we should go online and click a link attached to update info and renew When I clicked on the link the Hosting package was not there I did that at 10:30am I finally had time to call last night at 5PM and was told they had deleted my hosting package and would restore it for $ The Person on the phone told me they contacted us three times about itAnd was told I needed to talk to the hosting department I was on hold for over a hour last night to get ahold of someone in hosting when I finally had to leave I have a specific email setup for Godaddy to receive emails I had go through every single email in our system and we NEVER received any other notices of our Hosting package I called again today and escalated to a supervisor
I was billed $on June 30th, for some automatic year renewal for two websites I originally set up in I called today, July 6th to cancel the renewal, and was told that I was outside the cancelation time by ONE day You are only able to cancel within hours I was charged for a five year renewal for domain names, that I have had for ten years In the last ten years, I have been billed a total of $478.62, which is still less than half of what I have spent for this current billing of $541.40, which was for five years vs an entire ten years I called back a second time and spoke to a different customer service representative who stated that I can cancel the protected registration part, and receive a refund for that portion of the bill, if I first enable and complete the two step authentication process and then call and cancel it after hours This all seems entirely suspicious and dubious for a company as large as godaddy.com I never authorized godaddy to charge
I paid godaddy.com to Register a domain name for me and they did but a couple of days later they Unregistered and Deleted the domain name from my godaddy account becuase of a issue with my form of paymentSo I fixed the issue of payment and paid for the domain name, but this time Godaddy.com failed to register the domain name for me and I ended up losing the domain name to somebody else days later
My issue is with my hosting account with godaddy that I have for atleast year nowI let my hosting account expires and yes it was my fault but I tried paying for my hosting but it was not in my accountFinally after not waiting plus mins to speak to someone on how to pay my monthly hosting they claim since it expired Godaddy moved my files from my website and now wants me to pay them $to get them back
Last emailed I got was on March 28th
The agent claims I was emailed more times after thatThat is I never got more emails
Then claims I had till April 24th to pay after that godaddy move the files to there server and holds it hostage until I pay $I never got any more emails nor did they ever say anything about paying the a " admin fee" to give me my files back
I have tried a few times to pay my monthly hosting fee but goodady removed my files so I was unable
All I want is to pay my monthly website hosting fee which I have been doing for years
I wanted go daddy to host my website, but after all of the confusion on how to transfer my domain, I cancelled the hosting and was refunded my moneyA week later go daddy decides to go back into my bank account for a retry payment, I called them and spoke with a representative named Steven and I informed him on what happened and he said go daddy did not go into your account because you do not have any business with us anymore since you cancelled your service, and I explained to him that they still went in my account, he said to me the bank must have went in your accountSo I called my bank and they told me that go daddy is the merchant who has access to your checking account to do a retry, and they were responsible for this transactionIts so disturbing how these people can lie to customers and take their money without authorization
UNAUTHORIZED CHARGE
I had secured services in They have, without authorization, utilized my credit card information to AGAIN charge my account, without authorization Have refused to reverse charges I am pursuing this with my credit card company simultaneously
GoDaddy did illegally charge a credit card in my possession (not sure how they acquired the new expiration date) in the amount of $
Their representative (today), Aisha REFUSED to refund the monies
I am asking for said refund immediately
Thank you for your assistance
GoDaddy offers domain names but switches the price to after you enter all your information Support does nothing to honor their offer Bait and Switch Scam - don't use this company They are dishonest
I have had nothing but problems with GodaddyI was signed up for automatic renewal with out my authorizationI tried numerous attempts to cancel my domain names with multiple calls to their service and billing reps (a week before the renewal) with no luckI even talked with a supervisor who informed me that it was my fault for signing up for the protectionI was not able to cancel over the phone and was told I had to enable domain protection so that I could disable domain protection hours laterI had an overall bad experience and will not do business with them again
I called into this lame *** company today at 08:AM and talked to a Brian that was really rude and I advised him that I had a domain name that renewed for year, but I only wanted a year renewal He told me that he could cancel the domain name but I could not renew the domain name for any term that is less than the original term in the auto renew process Then when I asked to talk to a supervisor he put me on a endless hold Then I talked to Kyle LeslieHe would give me a answer, and then later change the answer or tell me a different answer He told me that if I wanted to change auto renew that I could consolidate a few domains and do it that way Then I asked how to do that, he said that I couldn't They did give me a free year on one of my other domains to compensate me, but at this point I was already on the phone for minutes Then Kyle promised me a 25% discount, and he offered to take my order than for the discount I told him that I was not ready to make an
I had some domains go through auto renewal and they renewed for three years instead of one year, I asked to cancel the renewal and run it for one year instead and was told that in order to cancel the renewal I will have to cancel the domains all together which of course I didn't want to doIt looks like godaddy are forcing me to pay full price on a three year renewal when I only want one and there is no recourse, there isnt a way to set for how long a domain will auto renew for anywhere so in order to avoid possible issues like this I have to cancel auto renewal on all my domains or pay for before they renew, I am being forced to pay $ instead of $If I choose to cancel my domains then GoDaddy will try to sell them for their own profit which is why I think they never bothered to fix their system to support canceling domains renewal and redoing them for the correct lengthI Feel cheated by a company I have paid so much money to over the yearsTens of thousands of dollars pro
GoDaddy has held my credit card hostageAuto renewal has been set up, and they don't let me cancel it, with the message "Well, that's a bummerThis product cannot be canceled at this timePlease contact our customer service team for more information." However, their renewal email clearly said: "If you wish to cancel automatic renewal of your product(s), you can turn off this feature in your GoDaddy account."
I also cannot remove my credit card from their system, with the message "This payment method is associated to one of your products for auto paymentPlease add replacement."
I contacted customer service on March 19, 2017, and they said they can't delete my credit card without first going through a hours manual reviewThat does not make any senseIt must be my choice to keep my credit card there, not theirs
I purchased a domain "ourhometownrealtor.com" I checked it, it said it was available, and purchased it for I believe years, I received something from "realtors association" stating this was illegal to use in this context within a domain name and I needed to cease and desist using it
I called Godaddy, told them I needed to shut it down and asked if I could be change my domain to a "legal" domain of the same price with the year and a half or whatever amount I had left on my already paid for contract, and was told, No, I could cancel it and I can purchase another, and they were not willing to refund my remaining money from my contract, nor allow me to choose a "legal name"
I asked for a manager, I spoke to a Female to introduced her self as "Stacey" I believe, and she told me the same thingI asked why they would allow and show available these domains if they are illegal to use (they have many of these) I was told "well, they are only illegal if they find it and send you a Cease an
Revdex.com,Please find enclosed a copy of the letter I receivedfrom Sears Credit which explainsthe reasons for this complaintMultiple contacts with Sears Credit and GoDaddyhave failed to resolve the problem.In a conversation with representatives, Jessica and Brandon, ofGoDaddy in March of 2016,I explained that I am years old and planning to retire in a yearI was not interested in a two-year (recurring) contractI was told that the contract could be renewed on an annual basis.I was billed through Sears Credit for 2016, and I thought I was finished with GoDaddyWithout contacting me, GoDaddy billed Sears Credit for 2017for $730.59.When I received the statement, I immediately calledboth Sears Credit and GoDaddyI received a billing dispute letter on 08/07/from Sears Credit stating there was nothing they could do because I had not contacted them in a timely manner concerning the charge from GoDaddyIn our initial conversation, Sears Credit implie
We opened a Go Daddy account in The site was disabled less than months later without reason Go Daddy continued to collect funds from our credit card even though they were informed that the account was disabled and I was unable to use it After continued attempts at contact and correction, we approached our credit card company and asked that the charges be denied During the dispute; duration of years, Go Daddy agreed to pay a portion of our charges We were not paid $ Because this was so time-consuming, my husband and I essentially gave up This is not right We are not benevolent agents for Go Daddy We would like to be treated fairly; pay for a service that is useable This has been ongoing since the end of Our lives have been busy and our time is, like other's, valuable This is not right
Thank you for your time and consideration
I spoke with Chad Saturday May 7, around noon eastern time because my email expired without my knowledgeThis email is imperative to my businessI was told by Chad that "you want me to go over and beyond for you and I wouldn't do that for any other customer so I'm not going to do that for you"Chad also informed me that I am not taking any responsibility and spoke down on me telling me what he would have done if he didn't understand somethingI explained to him I understood differently from what the actual terms are because I am not tech or tech language savvy I am also dyslexic which makes it challenging for me to read and understand things that are unfamiliar to me
That low level of customer service after years of my business is my concern
I have been a Go Daddy customer for years and have paid the company thousands of dollars each year for domain names, websites and other services the company offersFor years and months it has been a great relationship as a VIP clientThat is until the last two months when GoDaddy began fat shaming me on an almost daily basis with its suggested domainsExamples (my first name)heavy (my last name).com; (my first name)heavy(myfirstname)(my last name).com (as well as .us)
I reported this to Go Daddy, including my VIP Contact Brian R*** and several others in the VIP departmentAt first they blamed it on an algorithm that purportedly suggest names based on other domains you ownNeither I nor my company own names that contain the word heavy, fat, obese, diet or anything like that,
The content of one website uses the word "heavy" as an adjective to discuss the merits of heavy appetizers vs a sit down dinner for a future eventSo in order to have got the word heavy Go Daddy would have had to use Artificial Intelligence to scan the content of websites (words and pictures, meta tags) , not just domain names owned by GoDaddy customersHad this been a one off occurrence, I probably wouldn't bother writing this, but this is now something that has been happening just about every day for the last two monthsIt's totally ridiculousIf I have multiple websites and hundreds and hundreds of domains, why such a concentration with my name and heavy?
Whether or not this is an ethical practice on behalf of GoDaddy or within its terms of service agreement, the development may affect others so I am making a good faith effort to get the word out here and on other complaint sitesGo Daddy's reps were informed that this was coming, because they lack the sensitivity, willingness or apparent authority to stop this oppressive shaming from occurring on an almost daily basisPreferred solution: They know who I amGet it to stop
Paid GO Daddy for a WEB site and got nothing, now a year has gone by and they are trying to charge me again and I contacted them tonight and they would not help me unless I had a pen number witch I never got from them, the are happy to take my money but never did a web site for memy account # is *** All I want is my $returned to me, they did nothing so I demand my money BACK !!!!!!!!
I was planning to purchase a domain name through Godaddy.com
I went to the site and it said right away that it was for one year I put a domain name in my cart and it told me that one year would cost $
If I did two years, the first would be $
I tried to get help from the on line chat option The operator only claimed that I was finding a cached version of the site that must have had a promotion I asked them to send me a link to a page that would be correct I clicked on their link, same situation exactly I could not find any way to pay for the first year It really seems like a case of bait and switch pricing
I was overcharged by GoDaddy for domain registration renewal it was supposed to be charged $but was charged $instead they insisted there was nothing they could do and refused to give back the difference they are now holding my domain hostage unless I pay an additional $