From: [redacted] [mailto:***[redacted] @gmail.com] Sent: Thursday, April 09, 3:PM To: [redacted] Subject: Follow Up Complaint ID: [redacted] Thank you for taking the time to speak with meI just wanted to follow up to our conversationI'm hoping that they can cancel my order as I realized now that the payment had not been made yetIf by chance, your are able to intervene it would be greatly appreciatedI realized after hanging up that I am not sure how to close this complaint if I happen to get resolution on my ownWould I email you in that case?
On February 14, I placed an order in Team Express and still on this date I have not received a shipping confirmation or tracking numberI have bought with them before, and everything was very efficientJust recently, there is no answer from their customer service department or there is a busy tone on the phoneWhen able to go through, the recording indicates that I have more than callers ahead of meI waited more than an hour and talked to a representativeShe ( [redacted] ) promised to email me with news from my order, and never happenedI also, emailed them and an automated email replied that I was to be contacted in hoursIt never happenedI just want to cancel this order, and get my money back!! Regards, [redacted]
We sincerely apologize for the delay and inconvenience you experienced with this order Unfortunately, the payment method on this order has repeatedly declined causing the hold on the order Please email [redacted] @teamexpress.com with your preferred phone number for us to contact you Once we obtain a different form of payment the order will be processed Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
We apologize we were not able to be reached by phone or email Our phone lines are currently being overwhelmed with callers inquiring about their orders At this time I show your order has shipped via UPS tracking # [redacted] and is scheduled to be delivered on Friday If you would still prefer a refund please return the package for a full refund of your order including the shipping charges Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
Complaint: [redacted] To : Revdex.com and Mallory @ Customer Service Team Express I am rejecting this response because: TE APPLIED THE CREDIT TO THE WRONG ORDER ID THE $REQUESTED IN THIS COMPLAINT NUMBER IS FOR ORDER [redacted] That return was received on 5/per tracking number [redacted] I want to make sure you are crediting the right orders per the correct compliant number I DO have an open complaint on [redacted] in the same amount for the same type of Marucci BBCOR 33" as well that was short shipped (only received of 33")and that order needs to be resolved separately The complaint numbers and credits that came through on Pay Pal are not aligning properly I do not want to have an issue with getting ALL my money back with the proper short ship credits, returns and cancelled back order items being processed accurately Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I am still waiting for a response to my previous emails also to be no less than the 50th caller is utterly ridiculous this is not a way to conduct your businessFor a month I have been told the same response of a recent software change that email and call volume would be great well it has been a month and the same recording comes up Regards, [redacted]
We apologize we did not contact you If this situation arises again we will take all measures to obtain a different shipping address Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced. Can you please elaborate on the amount of the charge? We are not showing any additional charges, but will gladly pull transaction for your account to verify an error has not been made. We show several orders... for you, they are as follows; Order [redacted] placed on 1.3.15 for several Rawlings raglan tops, tees and a jacket. All items were shipped including the final piece on 3.25.15 due to BO. We apologize for the BO but the item was not available from the manufacturer until that time. We show this order has been completed. Order [redacted] placed on 3.10.15 for a single Old Hickory maple bat. This item was shipped on 3.16.15 and is complete. Order [redacted] placed on 4.11.15 for a pair of Under Armour Cleats and a Rawlings glove. The cleats shipped on 4.13.15, the glove is currently on back order without an expected date. If you would prefer to substitute or cancel the item please let us know. You have not been charged for the glove as we only charge upon shipment of the item. In regards to the batting net that was sent to the incorrect address please provide additional information. Our records do not show a net has been ordered for this account. Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced with this order At this time you have been refunded $back to the original form of payment used on the order Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service
We apologize for the confusion As Payments by Amazon was used for the payment, they remove the funds from your account but do not release them until we have shipped the product The order was cancelled per your request on and the notification to release the funds was sent to Amazon the same day At this time our records show Amazon has released the fundsPlease let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service
We sincerely apologize for the delays and inconvenience you experienced with this order Can you please provide the tracking number so we can better assist you? Once we have located the shoes they will be promptly returned, and a credit issued back to the original payment method Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service
Complaint: [redacted] Here is the tracking number from USPS: [redacted] The package was sent on March 5th, it arrived at your location at 12:pm on March 9th [redacted]
We sincerely apologize for the delay and inconvenience you experienced with this order At this time the order has been cancelled per your request A refund will be processed to the Amazon account used in the amount of $ It should be visible on the account within business days Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
Complaint: [redacted] I am rejecting this response because: I ordered an Omaha catchers gear they are selling Omaha catchers gearI offered to change colors if black is no longer availableThey offered me 15% discount as compensation on the same day I get an advertisement email offering 25% off my next purchase; way to step up and make it rightThe 15% off come nowhere close to the price I paid This is just a bad company that does not own up to their own marketing and pricing I've learned my lesson stay away Regards, [redacted]
We sincerely apologize for the delays and inconvenience you experienced We are currently being inundated with more calls, emails and requests than can be returned in a timely manner As a result we are actively expanding our phone systems and adding additional staff to better serve our customers The final item from the order has shipped via UPS tracking # [redacted] and is scheduled to be delivered on Friday Again, we apologize for the delays and lack of communication Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
Revdex.com: I have yet to see the credit on any of my statementsPlease indicate the type of credit card the refund was sent to (Visa, MC, AMEX) and the last numbers of the account so I can make sure Regards, [redacted]
We sincerely apologize for the delays and inconvenience you experienced due to our system conversion At this time your order has been cancelled per your request on A refund has been made to your Amazon account for the full amount of the order If you have any additional questions please let us know.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order At this time the order has been cancelled per your request You were not billed for the item, but may have seen an authorization hold on the account If the hold has not dropped of by now please let us know so that we may have it removed right away Please let us know if you have any questions.Best Regards, [redacted] TeamExpress.com Customer Service
Complaint: [redacted] I am rejecting this response because: aside from the fact that it took more than hours, I still never received an email from the ticket systemMy emails were never acknowledged, and no one has called me backI want someone from there to call me back on the phone rather than hide behind an emailRegards, [redacted]
From: [redacted] [mailto:***[redacted] @gmail.com] Sent: Thursday, April 09, 3:PM To: [redacted] Subject: Follow Up Complaint ID: [redacted] Thank you for taking the time to speak with meI just wanted to follow up to our conversationI'm hoping that they can cancel my order as I realized now that the payment had not been made yetIf by chance, your are able to intervene it would be greatly appreciatedI realized after hanging up that I am not sure how to close this complaint if I happen to get resolution on my ownWould I email you in that case?
On February 14, I placed an order in Team Express and still on this date I have not received a shipping confirmation or tracking numberI have bought with them before, and everything was very efficientJust recently, there is no answer from their customer service department or there is a busy tone on the phoneWhen able to go through, the recording indicates that I have more than callers ahead of meI waited more than an hour and talked to a representativeShe ( [redacted] ) promised to email me with news from my order, and never happenedI also, emailed them and an automated email replied that I was to be contacted in hoursIt never happenedI just want to cancel this order, and get my money back!! Regards, [redacted]
We sincerely apologize for the delay and inconvenience you experienced with this order Unfortunately, the payment method on this order has repeatedly declined causing the hold on the order Please email [redacted] @teamexpress.com with your preferred phone number for us to contact you Once we obtain a different form of payment the order will be processed Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
We apologize we were not able to be reached by phone or email Our phone lines are currently being overwhelmed with callers inquiring about their orders At this time I show your order has shipped via UPS tracking # [redacted] and is scheduled to be delivered on Friday If you would still prefer a refund please return the package for a full refund of your order including the shipping charges Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
Complaint: [redacted] To : Revdex.com and Mallory @ Customer Service Team Express I am rejecting this response because: TE APPLIED THE CREDIT TO THE WRONG ORDER ID THE $REQUESTED IN THIS COMPLAINT NUMBER IS FOR ORDER [redacted] That return was received on 5/per tracking number [redacted] I want to make sure you are crediting the right orders per the correct compliant number I DO have an open complaint on [redacted] in the same amount for the same type of Marucci BBCOR 33" as well that was short shipped (only received of 33")and that order needs to be resolved separately The complaint numbers and credits that came through on Pay Pal are not aligning properly I do not want to have an issue with getting ALL my money back with the proper short ship credits, returns and cancelled back order items being processed accurately Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I am still waiting for a response to my previous emails also to be no less than the 50th caller is utterly ridiculous this is not a way to conduct your businessFor a month I have been told the same response of a recent software change that email and call volume would be great well it has been a month and the same recording comes up Regards, [redacted]
We apologize we did not contact you If this situation arises again we will take all measures to obtain a different shipping address Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced. Can you please elaborate on the amount of the charge? We are not showing any additional charges, but will gladly pull transaction for your account to verify an error has not been made. We show several orders... for you, they are as follows; Order [redacted] placed on 1.3.15 for several Rawlings raglan tops, tees and a jacket. All items were shipped including the final piece on 3.25.15 due to BO. We apologize for the BO but the item was not available from the manufacturer until that time. We show this order has been completed. Order [redacted] placed on 3.10.15 for a single Old Hickory maple bat. This item was shipped on 3.16.15 and is complete. Order [redacted] placed on 4.11.15 for a pair of Under Armour Cleats and a Rawlings glove. The cleats shipped on 4.13.15, the glove is currently on back order without an expected date. If you would prefer to substitute or cancel the item please let us know. You have not been charged for the glove as we only charge upon shipment of the item. In regards to the batting net that was sent to the incorrect address please provide additional information. Our records do not show a net has been ordered for this account. Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced with this order At this time you have been refunded $back to the original form of payment used on the order Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service
We apologize for the confusion As Payments by Amazon was used for the payment, they remove the funds from your account but do not release them until we have shipped the product The order was cancelled per your request on and the notification to release the funds was sent to Amazon the same day At this time our records show Amazon has released the fundsPlease let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service
We sincerely apologize for the delays and inconvenience you experienced with this order Can you please provide the tracking number so we can better assist you? Once we have located the shoes they will be promptly returned, and a credit issued back to the original payment method Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service
Complaint: [redacted] Here is the tracking number from USPS: [redacted] The package was sent on March 5th, it arrived at your location at 12:pm on March 9th [redacted]
We sincerely apologize for the delay and inconvenience you experienced with this order At this time the order has been cancelled per your request A refund will be processed to the Amazon account used in the amount of $ It should be visible on the account within business days Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
Complaint: [redacted] I am rejecting this response because: I ordered an Omaha catchers gear they are selling Omaha catchers gearI offered to change colors if black is no longer availableThey offered me 15% discount as compensation on the same day I get an advertisement email offering 25% off my next purchase; way to step up and make it rightThe 15% off come nowhere close to the price I paid This is just a bad company that does not own up to their own marketing and pricing I've learned my lesson stay away Regards, [redacted]
We sincerely apologize for the delays and inconvenience you experienced We are currently being inundated with more calls, emails and requests than can be returned in a timely manner As a result we are actively expanding our phone systems and adding additional staff to better serve our customers The final item from the order has shipped via UPS tracking # [redacted] and is scheduled to be delivered on Friday Again, we apologize for the delays and lack of communication Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
Revdex.com: I have yet to see the credit on any of my statementsPlease indicate the type of credit card the refund was sent to (Visa, MC, AMEX) and the last numbers of the account so I can make sure Regards, [redacted]
We sincerely apologize for the delays and inconvenience you experienced due to our system conversion At this time your order has been cancelled per your request on A refund has been made to your Amazon account for the full amount of the order If you have any additional questions please let us know.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order At this time the order has been cancelled per your request You were not billed for the item, but may have seen an authorization hold on the account If the hold has not dropped of by now please let us know so that we may have it removed right away Please let us know if you have any questions.Best Regards, [redacted] TeamExpress.com Customer Service
I returned the bat on my own almost immediately after I received it, on or about April 24th I have not received a refund yet Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: aside from the fact that it took more than hours, I still never received an email from the ticket systemMy emails were never acknowledged, and no one has called me backI want someone from there to call me back on the phone rather than hide behind an emailRegards, [redacted]