RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. In my attachment I have information regarding what the business asked for.
Complaint: [redacted] I am rejecting this response because: I would like to be refunded for the shortsI will take my business elsewhere I want nothing to do with companyEVER! Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: not only was the piece of equipment not sent to me but they returned my money without asking me or reordering the item that's in stock. The only thing that will make it right is to send me the item next day air at no cost I am willing to pay for the item of course just ship it at no cost this seems fair to me. I ordered this item feb 3 and still had no response as of feb 24. This practice is unexceptable business practice. I believe they returned my money to get rid of me. They didn't even bother to try and make it right I know the item is in stock I want to know why they didn't try to fix it. This item is for my grandson it's very important to us. Regards, [redacted]
A check was mailed today in the amount of $and was addressed to the customer and address listed on this complaint Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We sincerely apologize for the delays and confusion regarding this order The order was cancelled on as the product is no longer available We notified Ms [redacted] on and provided a discount for the inconvenience We did not bill the card, as we only bill upon order shipmentAn authorization hold was placed on the account at the time the order was placed It should have fallen off at this time Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
From: [redacted] [mailto: [redacted] Sent: Monday, April 27, 10:AM To: info Subject: complaint [redacted] Good Morning, I had filed a complaint in March about Baseball Express and a problem I am having fulfilling a product order that I placed through them for a total of $ I still have not received the order and I am not trying to cancel the order I am experiencing the same problem that I reported in the past, no phone calls are answered and no emails are responded to I need this problem resolved, order cancelled and my account credited this amount Any help or advice you have for this problem would be of great help [redacted] -- [redacted] ***
We sincerely apologize for the delays and inconvenience you experienced with this order Our records do show the order has been completed via UPS tracking # [redacted] shipped on We are currently being inundated with calls, emails and requests We are adding additional staff to better serve our customers We apologize we were not able to be contacted Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
The order has been credited on in the amount of $ We apologize for the delay Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service
Complaint: [redacted] I am rejecting this response because:As I appreciate Team Express sending PART of my orderI originally ordered pairs of pants @ $eachThe amount of $was deducted from my account on 3/17/and has not been refunded so the item you shipped is not at "NO CHARGE' I would like for you to send the other pair of pants I paid for because my son needs pairs like I orderedI have not received the refund for the bracelet and shipping as of yet, I will advise when I see that in my bank account Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: This is just a stalling memo All they ask for is already documented with a copy on hand Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I just need to know how am I to my get refund because salesman said money had to go back on same card.I changed account when I seen the money being held again and then withdrawn.Ill send shirts back but how do I get money back? Regards, [redacted]
Thank you for your prompt action. This situation has been resolved to satisfaction as Team Express issued me a credit for $20.85. Sincerely, [redacted]
We sincerely apologize for the delay and inconvenience you experienced with your order At this time we still have not received the shipment from Easton to fulfill your order At this time we have removed the shipping charge of $from your order and also upgraded the shipping to next day air at no charge If you would prefer to substitute or cancel the order please let us know If you have any additional questions please let usknow.Best Regards,***
From: [redacted] [mailto: [redacted] @yahoo.com] Sent: Tuesday, April 14, 5:PM To: info Subject: Complaint # [redacted] The complaint has been rectified by Team Express to my satisfactionThank you for your time [redacted] Sent from my iPhone
I asked for a shipping label in order to return the items, which I did receive from Team Express as promisedI returned items and Team Express received package 6/2/Now I am waiting for the refund of items returned and then this matter will be resolved to my satisfactionRefund amount is $ Purchase Price: Payment: Partial payment made Credit Card Disputed Amount: UPS: [redacted] Package received June 2nd Sincerely, [redacted]
We apologize for the delay and inconvenience Attached is a image of the refund back to the account It was issued on in the amount of $ Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. Your order shipped out yesterday via UPS tracking number [redacted] . The package should be delivered on Tuesday, March 31. If you have any additional questions please let... us know. Again, we're very sorry for the delay in getting your order shipped to you.Best Regards,***Teamexpress.com Customer Service
Complaint: [redacted] I am rejecting this response because:I have still not received my money back for two separate purchases that were packed wrongI have sent the goods backYou guys are the worst customer service in history of customer serviceIts really unbelievable how bad you guys areNever an apology yet up to this pointAMAZING! Regards, [redacted]
We sincerely apologize for the delays and inconvenience you experienced with this order At this time the refund has been processed back to the card, including the shipping charges It should be visible on the credit card account within business days Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. In my attachment I have information regarding what the business asked for.
Complaint: [redacted] I am rejecting this response because: I would like to be refunded for the shortsI will take my business elsewhere I want nothing to do with companyEVER! Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: not only was the piece of equipment not sent to me but they returned my money without asking me or reordering the item that's in stock. The only thing that will make it right is to send me the item next day air at no cost I am willing to pay for the item of course just ship it at no cost this seems fair to me. I ordered this item feb 3 and still had no response as of feb 24. This practice is unexceptable business practice. I believe they returned my money to get rid of me. They didn't even bother to try and make it right I know the item is in stock I want to know why they didn't try to fix it. This item is for my grandson it's very important to us. Regards, [redacted]
A check was mailed today in the amount of $and was addressed to the customer and address listed on this complaint Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We sincerely apologize for the delays and confusion regarding this order The order was cancelled on as the product is no longer available We notified Ms [redacted] on and provided a discount for the inconvenience We did not bill the card, as we only bill upon order shipmentAn authorization hold was placed on the account at the time the order was placed It should have fallen off at this time Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
From: [redacted] [mailto: [redacted] Sent: Monday, April 27, 10:AM To: info Subject: complaint [redacted] Good Morning, I had filed a complaint in March about Baseball Express and a problem I am having fulfilling a product order that I placed through them for a total of $ I still have not received the order and I am not trying to cancel the order I am experiencing the same problem that I reported in the past, no phone calls are answered and no emails are responded to I need this problem resolved, order cancelled and my account credited this amount Any help or advice you have for this problem would be of great help [redacted] -- [redacted] ***
We sincerely apologize for the delays and inconvenience you experienced with this order Our records do show the order has been completed via UPS tracking # [redacted] shipped on We are currently being inundated with calls, emails and requests We are adding additional staff to better serve our customers We apologize we were not able to be contacted Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
The order has been credited on in the amount of $ We apologize for the delay Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service
Complaint: [redacted] I am rejecting this response because:As I appreciate Team Express sending PART of my orderI originally ordered pairs of pants @ $eachThe amount of $was deducted from my account on 3/17/and has not been refunded so the item you shipped is not at "NO CHARGE' I would like for you to send the other pair of pants I paid for because my son needs pairs like I orderedI have not received the refund for the bracelet and shipping as of yet, I will advise when I see that in my bank account Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: This is just a stalling memo All they ask for is already documented with a copy on hand Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I just need to know how am I to my get refund because salesman said money had to go back on same card.I changed account when I seen the money being held again and then withdrawn.Ill send shirts back but how do I get money back? Regards, [redacted]
Thank you for your prompt action. This situation has been resolved to satisfaction as Team Express issued me a credit for $20.85. Sincerely, [redacted]
We sincerely apologize for the delay and inconvenience you experienced with your order At this time we still have not received the shipment from Easton to fulfill your order At this time we have removed the shipping charge of $from your order and also upgraded the shipping to next day air at no charge If you would prefer to substitute or cancel the order please let us know If you have any additional questions please let usknow.Best Regards,***
From: [redacted] [mailto: [redacted] @yahoo.com] Sent: Tuesday, April 14, 5:PM To: info Subject: Complaint # [redacted] The complaint has been rectified by Team Express to my satisfactionThank you for your time [redacted] Sent from my iPhone
I asked for a shipping label in order to return the items, which I did receive from Team Express as promisedI returned items and Team Express received package 6/2/Now I am waiting for the refund of items returned and then this matter will be resolved to my satisfactionRefund amount is $ Purchase Price: Payment: Partial payment made Credit Card Disputed Amount: UPS: [redacted] Package received June 2nd Sincerely, [redacted]
We apologize for the delay and inconvenience Attached is a image of the refund back to the account It was issued on in the amount of $ Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. Your order shipped out yesterday via UPS tracking number [redacted] . The package should be delivered on Tuesday, March 31. If you have any additional questions please let... us know. Again, we're very sorry for the delay in getting your order shipped to you.Best Regards,***Teamexpress.com Customer Service
Complaint: [redacted] I am rejecting this response because:I have still not received my money back for two separate purchases that were packed wrongI have sent the goods backYou guys are the worst customer service in history of customer serviceIts really unbelievable how bad you guys areNever an apology yet up to this pointAMAZING! Regards, [redacted]
We sincerely apologize for the delays and inconvenience you experienced with this order At this time the refund has been processed back to the card, including the shipping charges It should be visible on the credit card account within business days Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service