Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, I want it known and published on the Revdex.com web-site that this company never once responded to me personally after four emails and over phone callsAt the time of this writing, over days have passed since I first contacted Baseball ExpressThis company's business practices should be investigated by the Attorney General's office in the state of TexasAs a high school baseball coach and board member for a large little league organization, I will never again recommend Baseball Express to any player, coach, or parent I have contact withI am accepting this resolution because it is my only option as they are refunding the money, but more investigation is needed into this company's poor business practices Regards, [redacted] ***
We sincerely apologize for the delay and inconvenience you have experienced We are still waiting to receive the Evoshield Training shorts from the manufacturer We are expecting the shorts in shortly If you would prefer to cancel or substitute the shorts for another item please let us know Otherwise, the shorts will remain on order until we receive stock We have not billed for the shorts that were not shipped, as we only bill upon shipment We apologize we were not readily accessible via phone or email We are being inundated with more calls, emails and requests than we can return in a timely manner However, we are expanding our service department to better serve our customers We apologize for this temporary disruption to our service standards Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
[redacted] - I still have not received my refund I will be contacting my credit card company, as there has been interest charged to ME because this company has delayed my credit for over two months I will not be ordering from this company ever again Regards, [redacted]
We apologize for the delays and inconvenience Per the customers request order [redacted] has been cancelled Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
Complaint: [redacted] I am rejecting this response because: The Company wanted more information on what I called the bait and switch of a softball batThat was order# [redacted] My husband ordered a softball bat that was on sale and waited a long time for the batEventually he got an email saying they cancelled the order due to the bat being unavailableMy husband checked their website a day or two later and the bat was on their website for the regular priceSo, they cancelled our order and started selling the bats at regular price within a day or The item number was [redacted] the description was LVS MENDOZA FP BAT-13HI do thank them for refunding our money on the other orderThis could all have been cleared up if they actually answered the customer service phone lineNo matter when I call there are callers ahead of me and they never actually pick up the phone Regards, [redacted] ***
Please feel free to create a return label from our site to return any unwanted items for a refund Please let us know if you have any questions.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay A prepaid UPS shipping label will be issued on Tuesday to return the merchandise Once the products are returned they will be promptly refunded back to the original payment method used on the order Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconveniences you experienced The refund was issued on back to the original card used on the order The credit should be visible within 3-business days If you do not see the credit within business days please let us knowBest Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay Your item has been shipped from Rawlings via Next Day Air service The UPS tracking number is [redacted] .Best regards,***Customer ServiceTeam Express
We sincerely apologize for the delay and inconvenience. Per your request the order has been cancelled at this time. You will receive a refund via Amazon for the full order amount within 3-5 business days. If you have any additional questions please let us know.Best... Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience due to our system conversion At this time the order has shipped complete via UPS tracking # [redacted] If you have any additional questions please let us know.Best Regards, [redacted] TeamExpress.com Customer Service
Complaint: [redacted] I am rejecting this response because:Although I was able to get my one order canceled, to the best of my knowledge we have not received a refund for the Trainer shoes. I have been told several different things. First, I was told that because of a software change that they had to issue me an actual check and they would send that check to us. This never happened. The second time I was able to get in touch with someone, they told me they needed to check with their refund department and they would e-mail me back right away. That was about two weeks ago and they still have not e-mailed me. Regards, [redacted]
We sincerely apologize for the delay and inconvenience you experienced, due to our recent system upgrade At this time the remaining portion of the order, (Wilson sliders, Worth Toxic Bat, and Louisville knee pads) have been cancelled from you order You were not billed for the items that were cancelled If you have any additional questions please let us know.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience At this time the bracelet/anklet has shipped via UPS tracking # [redacted] , and the Franklin batting gloves have been cancelled per your request If you have any additional questions please let us know.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced, due to our recent system conversion. We appreciate your patience and understanding as we work to return to our normal shipping and service standards. At this time, it appears all items but the black Champro belt have... shipped to you. If you would like to cancel the item, please let us know and we will cancel and refund the money right away. The belt is due in within the next week and will ship on receipt unless we hear from you.Again, we're very sorry for the delays.Best regards,***Team ExpressCustomer Service
Here is my response to the business The complaint was not resolved I just won’t do business with them no more I am rejecting this response because the retailer is clearly lying to cover their back When I spoke to people in the store they told me the order was backlog When I finally spoke to someone on the phone, it was the same story and that was in March When I sent them the first couple of tickets they acknowledge them and said the item was backlog This correspondence was way past 1/20/when they claim the order was cancelled They sent me an email on 1/22/stating that the item was on backorder How and why then would a "respected" business cancel my order a day prior? Even if they did, I did not receive a cancellation notice about it They even sent me an email stating that for my wait I could have a %off on my next purchase of $or above Really, that is all they could do for a loyal customer who is been waiting for the item ordered? This is simply the worst customer service experience with an online provider I will not do business with you again and so will my two baseball teams Sincerely, [redacted]
We sincerely apologize for the delay and inconvenience you experienced with this order At this time the order has shipped complete via UPS tracking numbers [redacted] and [redacted] Again, we apologize for the delay in receiving the product from the manufacturer Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service
We apologize Mr [redacted] feels he didn't receive the best service Unfortunately, it is our policy with Surepost shipments that after the shipment has been created we must wait business days before we can begin the claimAt this time Mr [redacted] has been refunded for the entire purchase amount including shipping for a total of $ If there are any additional questions please let us know.Best Regards, [redacted] TeamExpress.com Customer Service
Complaint: [redacted] I am rejecting this response because: Though I appreciate your cancelling my order, I must say that I am disappointed in your lack of acknowledgement for your abhorrent Customer Service It is totally unacceptable for you phones not to ring, and for calls to never get answered when if finally does ring...not to mention the fact that my e-mails went unanswered l when I am already spreading the word in ***/ [redacted] to STAY AWAY FROM TEAM EXPRESS!!!! Regards, [redacted]
We sincerely apologize for the delay and inconvenience you experienced due to our system conversionThe unshipped portion of your order was cancelled on when you spoke with our call center We do not charge for orders until the product has shipped You were only billed for the items you have received An authorization hold may have been placed at the time your order was placed but should have dropped off by now If it is still showing on your account please let us know Best Regards, [redacted] TeamExpress.com Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, I want it known and published on the Revdex.com web-site that this company never once responded to me personally after four emails and over phone callsAt the time of this writing, over days have passed since I first contacted Baseball ExpressThis company's business practices should be investigated by the Attorney General's office in the state of TexasAs a high school baseball coach and board member for a large little league organization, I will never again recommend Baseball Express to any player, coach, or parent I have contact withI am accepting this resolution because it is my only option as they are refunding the money, but more investigation is needed into this company's poor business practices Regards, [redacted] ***
We sincerely apologize for the delay and inconvenience you have experienced We are still waiting to receive the Evoshield Training shorts from the manufacturer We are expecting the shorts in shortly If you would prefer to cancel or substitute the shorts for another item please let us know Otherwise, the shorts will remain on order until we receive stock We have not billed for the shorts that were not shipped, as we only bill upon shipment We apologize we were not readily accessible via phone or email We are being inundated with more calls, emails and requests than we can return in a timely manner However, we are expanding our service department to better serve our customers We apologize for this temporary disruption to our service standards Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
[redacted] - I still have not received my refund I will be contacting my credit card company, as there has been interest charged to ME because this company has delayed my credit for over two months I will not be ordering from this company ever again Regards, [redacted]
We apologize for the delays and inconvenience Per the customers request order [redacted] has been cancelled Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
Complaint: [redacted] I am rejecting this response because: The Company wanted more information on what I called the bait and switch of a softball batThat was order# [redacted] My husband ordered a softball bat that was on sale and waited a long time for the batEventually he got an email saying they cancelled the order due to the bat being unavailableMy husband checked their website a day or two later and the bat was on their website for the regular priceSo, they cancelled our order and started selling the bats at regular price within a day or The item number was [redacted] the description was LVS MENDOZA FP BAT-13HI do thank them for refunding our money on the other orderThis could all have been cleared up if they actually answered the customer service phone lineNo matter when I call there are callers ahead of me and they never actually pick up the phone Regards, [redacted] ***
Please feel free to create a return label from our site to return any unwanted items for a refund Please let us know if you have any questions.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay A prepaid UPS shipping label will be issued on Tuesday to return the merchandise Once the products are returned they will be promptly refunded back to the original payment method used on the order Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconveniences you experienced The refund was issued on back to the original card used on the order The credit should be visible within 3-business days If you do not see the credit within business days please let us knowBest Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay Your item has been shipped from Rawlings via Next Day Air service The UPS tracking number is [redacted] .Best regards,***Customer ServiceTeam Express
We sincerely apologize for the delay and inconvenience. Per your request the order has been cancelled at this time. You will receive a refund via Amazon for the full order amount within 3-5 business days. If you have any additional questions please let us know.Best... Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience due to our system conversion At this time the order has shipped complete via UPS tracking # [redacted] If you have any additional questions please let us know.Best Regards, [redacted] TeamExpress.com Customer Service
Complaint: [redacted] I am rejecting this response because:Although I was able to get my one order canceled, to the best of my knowledge we have not received a refund for the Trainer shoes. I have been told several different things. First, I was told that because of a software change that they had to issue me an actual check and they would send that check to us. This never happened. The second time I was able to get in touch with someone, they told me they needed to check with their refund department and they would e-mail me back right away. That was about two weeks ago and they still have not e-mailed me. Regards, [redacted]
We sincerely apologize for the delay and inconvenience you experienced, due to our recent system upgrade At this time the remaining portion of the order, (Wilson sliders, Worth Toxic Bat, and Louisville knee pads) have been cancelled from you order You were not billed for the items that were cancelled If you have any additional questions please let us know.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience At this time the bracelet/anklet has shipped via UPS tracking # [redacted] , and the Franklin batting gloves have been cancelled per your request If you have any additional questions please let us know.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced, due to our recent system conversion. We appreciate your patience and understanding as we work to return to our normal shipping and service standards. At this time, it appears all items but the black Champro belt have... shipped to you. If you would like to cancel the item, please let us know and we will cancel and refund the money right away. The belt is due in within the next week and will ship on receipt unless we hear from you.Again, we're very sorry for the delays.Best regards,***Team ExpressCustomer Service
Here is my response to the business The complaint was not resolved I just won’t do business with them no more I am rejecting this response because the retailer is clearly lying to cover their back When I spoke to people in the store they told me the order was backlog When I finally spoke to someone on the phone, it was the same story and that was in March When I sent them the first couple of tickets they acknowledge them and said the item was backlog This correspondence was way past 1/20/when they claim the order was cancelled They sent me an email on 1/22/stating that the item was on backorder How and why then would a "respected" business cancel my order a day prior? Even if they did, I did not receive a cancellation notice about it They even sent me an email stating that for my wait I could have a %off on my next purchase of $or above Really, that is all they could do for a loyal customer who is been waiting for the item ordered? This is simply the worst customer service experience with an online provider I will not do business with you again and so will my two baseball teams Sincerely, [redacted]
We sincerely apologize for the delay and inconvenience you experienced with this order At this time the order has shipped complete via UPS tracking numbers [redacted] and [redacted] Again, we apologize for the delay in receiving the product from the manufacturer Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service
We apologize Mr [redacted] feels he didn't receive the best service Unfortunately, it is our policy with Surepost shipments that after the shipment has been created we must wait business days before we can begin the claimAt this time Mr [redacted] has been refunded for the entire purchase amount including shipping for a total of $ If there are any additional questions please let us know.Best Regards, [redacted] TeamExpress.com Customer Service
Complaint: [redacted] I am rejecting this response because: Though I appreciate your cancelling my order, I must say that I am disappointed in your lack of acknowledgement for your abhorrent Customer Service It is totally unacceptable for you phones not to ring, and for calls to never get answered when if finally does ring...not to mention the fact that my e-mails went unanswered l when I am already spreading the word in ***/ [redacted] to STAY AWAY FROM TEAM EXPRESS!!!! Regards, [redacted]
We sincerely apologize for the delay and inconvenience you experienced due to our system conversionThe unshipped portion of your order was cancelled on when you spoke with our call center We do not charge for orders until the product has shipped You were only billed for the items you have received An authorization hold may have been placed at the time your order was placed but should have dropped off by now If it is still showing on your account please let us know Best Regards, [redacted] TeamExpress.com Customer Service