We understand wanting to verify all items are received before closing the claim. At this time we show all items have been delivered, with the exception of the cancelled Champro "The Grill" masks. If this is not accurate please let us know.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order Per your request, we have canceled your back ordered glove and you have not been charged If you have any additional questions please let us know.Best Regards,***TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced with this order At this time the order has been cancelled per your request You were not billed for the item, as we only bill upon shipment Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service
Complaint: [redacted] I am rejecting this response because: I have not received a refund for the order [redacted] As of today, April 16, I still show it in processing and not canceledPlease refund back the $to my PayPal account ASAP [redacted] ( [redacted] ) $ In processing Regards, [redacted]
We sincerely apologize for the inconvenience. Our records indicate the refund was processed on in the amount of $189.90. Please let us know if you have any additional questions.Best Regards,***TeamExpress.comCustomer Service
We sincerely apologize for the delays and inconvenience. At this time order *** has been cancelled per your request. A refund was issued on for the New Balance Ttrainers. If you are not seeing the refund please let us know right away.Best
Regards,***TeamExpress.com Customer Service
Complaint: ***
I am rejecting this response because: you refused to answer my questions I sent directly through your website and are now only offering s refund because the Revdex.com is involvedYou have failed to acknowledge that I contacted you several times and was ignored due to your lack of customer serviceAdmit these faults and this case will close once the Revdex.com can rate your lousy customer service and lower any rating you may have with them
Regards,
*** ***
We sincerely apologize for the delays and inconvenience you experienced with this order. At this time the Reebok Zigquags have been cancelled per your request. All other items have been shipped. We will be issuing a credit in the amount of $for the two pieces missing out of
the pack of raglans. We apologize for the error. This credit should be visible on your account within business days. Please let us know if you have any additional questions.Best Regards,***TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced due to our recent system conversion. We appreciate your patience and understanding as we work to return to our shipping and service standards. Unfortunately a system glitch did double-bill some of our customers,
but those funds have refunded (yours included) and the bug fixed in our system.We appreciate your patience and understanding as we work to return to our customer service and shipping standards. Please let us know if you have any additional questions.Best Regards,***TeamExpress.comCustomer Service
At this time our records show the refund has been issued. If it still not showing with the customers bank please notify us right away.Best Regards,***TeamExpress.com Customer Service
We sincerely apologize for the confusion and inconvenience. The order has been credited in full. Please see the attached image from our card processing system to verify the refund was issued. Please let us know if you have any additional questions.Best Regards,***TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. Per your request, we have canceled your order and voided the authorization that was pending If you have any additional questions please let us know.Best Regards,***
We are currently under going a major order processing system conversion. As a result we are experiencing higher than amounts of calls and emails. We apologize for any delays as we work to get back to full capacity. I do show that all items have been shipped and are due to be
delivered today via ups tracking numbers # *** and ***. If you don't receive the packages please let us know right away. Thank you for your business.Have a great day!***TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience with your order due to our recent system conversion. I show your order is shipping from our warehouse today via UPS tracking # ***. It usually takes up to hours to show movement on your package. Again, we are
terribly sorry for the delays. Please let us know if you have any additional questions. Best Regards,***TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
From: *** ***k [mailto:***@msn.com] Sent: Monday, April 27, 5:PM To: *** *** Subject: RE: Team Express Complaint *** - good afternoon! Yes, I have received my full refund as requested from Team Express My only outstanding complaint is that Team Express has provided two customer service numbers to call that no one ever answers - it just rings and rings and rings There is no option to leave a message which seems odd nowadays
We sincerely apologize for the delays and inconvenience you experienced with this order. At this time your order has been cancelled per your request. Please let us know if you have any additional questions or concerns.Best Regards,***TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience you experienced with this order. At this time the order has been cancelled per your request on 4.14.15. The order was not billed, as we only bill upon shipment of the order. An authorization hold was placed on the account at
the time the order was placed. However, the holds typically are removed after 7-business days. If the hold is still showing on your account please let us know right away. We are currently being inundated with more calls, emails and requests than we can return. Our phone numbers are in service and working, but the phone system is being over loaded. We have recently added more phone lines and additional staff to better serve our customers. We apologize were not easily reached and look forward to assisting you in the future. Please let us know if you have any additional questions.Best Regards,***TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced, due to our recent system conversion. We appreciate your patience and understand as we work to return to our shipping and service standards. I am showing that the order shipped on 3/30/via UPS tracking
number *** and should be delivered in a few days. There are a few items still on back order which will ship out as they are received in. The items pending are #*** - Easton turf shoe, #*** - Easton batting helmet, #*** - Demarini jacket, YRTGD- Rawlings tee shirt and #*** - Mizuno jacket. If you would like to cancel these items, please let us know, otherwise they'll ship on receipt.We appreciate your patience and understanding as we work to return to our customer service and shipping standards. Please let us know if you have any additional questions.Best Regards,Lynn TeamExpress.com Customer Service?
We understand wanting to verify all items are received before closing the claim. At this time we show all items have been delivered, with the exception of the cancelled Champro "The Grill" masks. If this is not accurate please let us know.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order Per your request, we have canceled your back ordered glove and you have not been charged If you have any additional questions please let us know.Best Regards,***TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced with this order At this time the order has been cancelled per your request You were not billed for the item, as we only bill upon shipment Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service
Complaint: [redacted] I am rejecting this response because: I have not received a refund for the order [redacted] As of today, April 16, I still show it in processing and not canceledPlease refund back the $to my PayPal account ASAP [redacted] ( [redacted] ) $ In processing Regards, [redacted]
We sincerely apologize for the inconvenience. Our records indicate the refund was processed on in the amount of $189.90. Please let us know if you have any additional questions.Best Regards,***TeamExpress.comCustomer Service
We sincerely apologize for the delays and inconvenience. At this time order *** has been cancelled per your request. A refund was issued on for the New Balance Ttrainers. If you are not seeing the refund please let us know right away.Best
Regards,***TeamExpress.com Customer Service
Complaint: ***
I am rejecting this response because: you refused to answer my questions I sent directly through your website and are now only offering s refund because the Revdex.com is involvedYou have failed to acknowledge that I contacted you several times and was ignored due to your lack of customer serviceAdmit these faults and this case will close once the Revdex.com can rate your lousy customer service and lower any rating you may have with them
Regards,
*** ***
We sincerely apologize for the delays and inconvenience you experienced with this order. At this time the Reebok Zigquags have been cancelled per your request. All other items have been shipped. We will be issuing a credit in the amount of $for the two pieces missing out of
the pack of raglans. We apologize for the error. This credit should be visible on your account within business days. Please let us know if you have any additional questions.Best Regards,***TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced due to our recent system conversion. We appreciate your patience and understanding as we work to return to our shipping and service standards. Unfortunately a system glitch did double-bill some of our customers,
but those funds have refunded (yours included) and the bug fixed in our system.We appreciate your patience and understanding as we work to return to our customer service and shipping standards. Please let us know if you have any additional questions.Best Regards,***TeamExpress.comCustomer Service
At this time our records show the refund has been issued. If it still not showing with the customers bank please notify us right away.Best Regards,***TeamExpress.com Customer Service
We sincerely apologize for the confusion and inconvenience. The order has been credited in full. Please see the attached image from our card processing system to verify the refund was issued. Please let us know if you have any additional questions.Best Regards,***TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. Per your request, we have canceled your order and voided the authorization that was pending If you have any additional questions please let us know.Best Regards,***
We are currently under going a major order processing system conversion. As a result we are experiencing higher than amounts of calls and emails. We apologize for any delays as we work to get back to full capacity. I do show that all items have been shipped and are due to be
delivered today via ups tracking numbers # *** and ***. If you don't receive the packages please let us know right away. Thank you for your business.Have a great day!***TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience with your order due to our recent system conversion. I show your order is shipping from our warehouse today via UPS tracking # ***. It usually takes up to hours to show movement on your package. Again, we are
terribly sorry for the delays. Please let us know if you have any additional questions. Best Regards,***TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
From: *** ***k [mailto:***@msn.com] Sent: Monday, April 27, 5:PM To: *** *** Subject: RE: Team Express Complaint *** - good afternoon! Yes, I have received my full refund as requested from Team Express My only outstanding complaint is that Team Express has provided two customer service numbers to call that no one ever answers - it just rings and rings and rings There is no option to leave a message which seems odd nowadays
We sincerely apologize for the delays and inconvenience you experienced with this order. At this time your order has been cancelled per your request. Please let us know if you have any additional questions or concerns.Best Regards,***TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience you experienced with this order. At this time the order has been cancelled per your request on 4.14.15. The order was not billed, as we only bill upon shipment of the order. An authorization hold was placed on the account at
the time the order was placed. However, the holds typically are removed after 7-business days. If the hold is still showing on your account please let us know right away. We are currently being inundated with more calls, emails and requests than we can return. Our phone numbers are in service and working, but the phone system is being over loaded. We have recently added more phone lines and additional staff to better serve our customers. We apologize were not easily reached and look forward to assisting you in the future. Please let us know if you have any additional questions.Best Regards,***TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced, due to our recent system conversion. We appreciate your patience and understand as we work to return to our shipping and service standards. I am showing that the order shipped on 3/30/via UPS tracking
number *** and should be delivered in a few days. There are a few items still on back order which will ship out as they are received in. The items pending are #*** - Easton turf shoe, #*** - Easton batting helmet, #*** - Demarini jacket, YRTGD- Rawlings tee shirt and #*** - Mizuno jacket. If you would like to cancel these items, please let us know, otherwise they'll ship on receipt.We appreciate your patience and understanding as we work to return to our customer service and shipping standards. Please let us know if you have any additional questions.Best Regards,Lynn TeamExpress.com Customer Service?