We sincerely apologize for the inconvenience you experienced with your order It is never our intention to send out an incorrect, incomplete or damaged item This item is prepackaged from the vendor directly I do show that a label was created and sent to email address [redacted] @msn.com and corresponds to UPS tracking # [redacted] This label would have been sent directly from UPS.com We have cancelled all items at this time You will be refunded for the leg guards once the single guard is returned back to our warehouse Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
We apologize you are rejecting the response However, we will not be able to assist with the rejection for the reason of "because I can" Please let us know if you have any questions regarding your order or account.Best Regards, [redacted] TeamExpress.com Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me We will no longer do business with this companyThey totally remove products and sell for more money and say what they want to sayThere was no confusion they just do what they want And our first complaint with the helmet they refunded the order money, but did not refund the $it cost to ship it backSo we will stay away from this company and hopefully others will tooThank you so much for your assistance! This is really the only way to communicate with this company.Thanks for all your help! Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I also got in touch with Customer Service today (after waiting minutes on hold) who said a check would be sent to me (not credited to my account, which is okay since my credit card for this bank account has since changed) I really hope Team Express gets their stuff together though This could be a breaking point for alot of customers I won't be back, unless I hear from other customers in the future of good experiences again Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I find it deeply troublesome that your company now claims the item SKU# [redacted] is out of stock as it was not only advertised as being in stock at the time of original purchase, 02/24, but verified to be in stock by two separate representatives of your company on 03/AND 03/-- a mere days prior to this assertion that it is now out of stock.This implies that that TeamExpress advertised an out of stock item to be in stock, and then on two separate occasions representatives, knowing this information to be false, lied to me over the phone to verify that this item was in stock.•Regardless, I will accept a cancelation and refund of this item, (SKU# [redacted] ; Quantity: 1; Price: $9.88).•For the second item, (SKU# [redacted] ; Quantity: 1; Price: $3.88), I found an off brand item of similar fit and style that you show in stock which I would accept at a substitution if you were to match the original priceItem# EG4PIPEDSGB Champro Adult Warpknit Piped Baseball Pants in size smallIt is approximately $more expensive, but given the misrepresentation of product availability, five week wait, and extreme circumstance, this should be a reasonable substitution.In brief:• (1) cancel item# [redacted] and refund $9.88• (2) substitute SKU# [redacted] for Item: [redacted] at the price of $3.88• Combine this action with the prompt shipment of the items previously discussed, ( [redacted] and [redacted] ) and a refund of the amount already collected for shipment, ($6.95) and I will consider this complaint resolved.Please let me know if we can agree upon this resolution, and verify that the substitute Item: [redacted] is truly stock and can ship this week.Thank you for your time Regards, [redacted]
We sincerely apologize for the confusion regarding this order. The replacement shoes were shipped via UPS NDA tracking # [redacted] . Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service
We sincerely apologize for the delays and inconvenience you experienced with your order At this time your order has been cancelled and a refund request has been sent to PayPal You should see the refund for the full order amount returned within 3-business days Again, we apologize for the delays and inconvenience If you have any additional questions please let us know.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the inconvenience you experienced At this time the remaining open items on your order have been cancelled A prepaid return label has also been issued to the email address on this claim Once the product has been returned to our facility it will be promptly refunded back to the original payment method used on the order Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service
Complaint: [redacted] I am rejecting this response because: This is not only inconsiderate of a company, but the most unprofessional response from any individual This company kept indicating that they had system problems and took no further responsibility of not resolving this issue To issue only an apology is not enough and not acceptable The expenses I incurred were real and are what I am looking for to close this matter This matter will never be closed with just an apology I am looking for them to send me a check for no less than $to fix and close this matter, once and for all Regards, [redacted]
We sincerely apologize for the delays and inconvenience that our customers are experiencing due to our system conversion At this time Mr [redacted] 's order has shipped via UPS tracking # [redacted] If he still wishes to get his money back he can return the cleats to us for a full refund Again, we apologize for the delays Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced At this time you have been refunded in full for the amount of $ The credit should appear on the credit card account within 3-business days We apologize we were not able to be reached via phone or email We are currently being inundated with more calls, emails and requests than we can handle We are actively expanding and working to return to our service standards We appreciate your patience and understanding Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order Per your request via phone on the order was cancelled We did not bill you, as we only bill upon shipment Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
Complaint: [redacted] I am rejecting this response because: I requested to cancel the order and refund the moneyI do not want to do business with a company who can't answer my inquires or even pick up the phone when I call Regards, [redacted]
We sincerely apologize for the delay and inconvenience you experienced with this order At this time we have issued a prepaid return label via UPS Once the bat has been returned to our facility it will be promptly returned for a full refund The bat ordered is a drop ship product meaning, it ships from the manufacturer directly, not a third party seller Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced with your order due to our recent computer system conversion Our accounting department did indeed find a second authorization on 3/20/in the amount of $and that amount was refunded on 5/19/ Again, we're very sorry for the delay in getting that duplicate charge back to you If you have any additional questions, please let us know.Best regards, [redacted] Team Express Customer Service
We apologize the resolution was not satisfactory to Mr. ***. We do not issue monetary compensation. We did add disclaimers and sent out several emails notifying customers of the continued delays. We are not choosing not to answer the phones. Our phone system is only capable of handling so many calls and has exceeded that number. Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me If I decide to cancel my order I will contact Baseball Express Thank you for your assistance Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will be emailing the business to return/cancel my order due to untimely response and delivery Thank you for your help and concern Regards, [redacted]
We sincerely apologize for the delays and inconvenience our customers are experiencing due to our order entry system conversion At this time Mr [redacted] has been refunded for the order If you have any additional questions or concerns please let us know.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience. At this time the refund has been issued back to your account. Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service
We sincerely apologize for the inconvenience you experienced with your order It is never our intention to send out an incorrect, incomplete or damaged item This item is prepackaged from the vendor directly I do show that a label was created and sent to email address [redacted] @msn.com and corresponds to UPS tracking # [redacted] This label would have been sent directly from UPS.com We have cancelled all items at this time You will be refunded for the leg guards once the single guard is returned back to our warehouse Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
We apologize you are rejecting the response However, we will not be able to assist with the rejection for the reason of "because I can" Please let us know if you have any questions regarding your order or account.Best Regards, [redacted] TeamExpress.com Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me We will no longer do business with this companyThey totally remove products and sell for more money and say what they want to sayThere was no confusion they just do what they want And our first complaint with the helmet they refunded the order money, but did not refund the $it cost to ship it backSo we will stay away from this company and hopefully others will tooThank you so much for your assistance! This is really the only way to communicate with this company.Thanks for all your help! Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I also got in touch with Customer Service today (after waiting minutes on hold) who said a check would be sent to me (not credited to my account, which is okay since my credit card for this bank account has since changed) I really hope Team Express gets their stuff together though This could be a breaking point for alot of customers I won't be back, unless I hear from other customers in the future of good experiences again Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I find it deeply troublesome that your company now claims the item SKU# [redacted] is out of stock as it was not only advertised as being in stock at the time of original purchase, 02/24, but verified to be in stock by two separate representatives of your company on 03/AND 03/-- a mere days prior to this assertion that it is now out of stock.This implies that that TeamExpress advertised an out of stock item to be in stock, and then on two separate occasions representatives, knowing this information to be false, lied to me over the phone to verify that this item was in stock.•Regardless, I will accept a cancelation and refund of this item, (SKU# [redacted] ; Quantity: 1; Price: $9.88).•For the second item, (SKU# [redacted] ; Quantity: 1; Price: $3.88), I found an off brand item of similar fit and style that you show in stock which I would accept at a substitution if you were to match the original priceItem# EG4PIPEDSGB Champro Adult Warpknit Piped Baseball Pants in size smallIt is approximately $more expensive, but given the misrepresentation of product availability, five week wait, and extreme circumstance, this should be a reasonable substitution.In brief:• (1) cancel item# [redacted] and refund $9.88• (2) substitute SKU# [redacted] for Item: [redacted] at the price of $3.88• Combine this action with the prompt shipment of the items previously discussed, ( [redacted] and [redacted] ) and a refund of the amount already collected for shipment, ($6.95) and I will consider this complaint resolved.Please let me know if we can agree upon this resolution, and verify that the substitute Item: [redacted] is truly stock and can ship this week.Thank you for your time Regards, [redacted]
We sincerely apologize for the confusion regarding this order. The replacement shoes were shipped via UPS NDA tracking # [redacted] . Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service
We sincerely apologize for the delays and inconvenience you experienced with your order At this time your order has been cancelled and a refund request has been sent to PayPal You should see the refund for the full order amount returned within 3-business days Again, we apologize for the delays and inconvenience If you have any additional questions please let us know.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the inconvenience you experienced At this time the remaining open items on your order have been cancelled A prepaid return label has also been issued to the email address on this claim Once the product has been returned to our facility it will be promptly refunded back to the original payment method used on the order Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service
Complaint: [redacted] I am rejecting this response because: This is not only inconsiderate of a company, but the most unprofessional response from any individual This company kept indicating that they had system problems and took no further responsibility of not resolving this issue To issue only an apology is not enough and not acceptable The expenses I incurred were real and are what I am looking for to close this matter This matter will never be closed with just an apology I am looking for them to send me a check for no less than $to fix and close this matter, once and for all Regards, [redacted]
We sincerely apologize for the delays and inconvenience that our customers are experiencing due to our system conversion At this time Mr [redacted] 's order has shipped via UPS tracking # [redacted] If he still wishes to get his money back he can return the cleats to us for a full refund Again, we apologize for the delays Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced At this time you have been refunded in full for the amount of $ The credit should appear on the credit card account within 3-business days We apologize we were not able to be reached via phone or email We are currently being inundated with more calls, emails and requests than we can handle We are actively expanding and working to return to our service standards We appreciate your patience and understanding Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order Per your request via phone on the order was cancelled We did not bill you, as we only bill upon shipment Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
Complaint: [redacted] I am rejecting this response because: I requested to cancel the order and refund the moneyI do not want to do business with a company who can't answer my inquires or even pick up the phone when I call Regards, [redacted]
We sincerely apologize for the delay and inconvenience you experienced with this order At this time we have issued a prepaid return label via UPS Once the bat has been returned to our facility it will be promptly returned for a full refund The bat ordered is a drop ship product meaning, it ships from the manufacturer directly, not a third party seller Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced with your order due to our recent computer system conversion Our accounting department did indeed find a second authorization on 3/20/in the amount of $and that amount was refunded on 5/19/ Again, we're very sorry for the delay in getting that duplicate charge back to you If you have any additional questions, please let us know.Best regards, [redacted] Team Express Customer Service
We apologize the resolution was not satisfactory to Mr. ***. We do not issue monetary compensation. We did add disclaimers and sent out several emails notifying customers of the continued delays. We are not choosing not to answer the phones. Our phone system is only capable of handling so many calls and has exceeded that number. Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.com Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me If I decide to cancel my order I will contact Baseball Express Thank you for your assistance Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will be emailing the business to return/cancel my order due to untimely response and delivery Thank you for your help and concern Regards, [redacted]
We sincerely apologize for the delays and inconvenience our customers are experiencing due to our order entry system conversion At this time Mr [redacted] has been refunded for the order If you have any additional questions or concerns please let us know.Best Regards, [redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience. At this time the refund has been issued back to your account. Please let us know if you have any additional questions.Best Regards, [redacted] TeamExpress.comCustomer Service