We apologize for the confusion. It appears two internet orders were placed by Ms*** via order numbers *** and ***. I do show order *** was shipped on via tracking # *** and order *** is in processing right now. If
you would like to return a pair of shoes we can happily assist with your refund. Please let us know if you have any additional questions.Best Regards,*** TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I refused delivery on the item and it is already in transit back to Team Express. Tracking number is: ***.Please credit my credit card.
Regards,
*** ***
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time the refund has been processed back to the original payment method used on this order. The refund will be visible within business days. Please let us know if you have any
additional questions.Best Regards,***TeamExpress.comCustomer Service
AtTeam Express we strive to provide the highest quality products and services toour customers. We certainly apologize that Ms*** was confused orfound our site misleading. This was never our intention. We haverecently redone all of our webpages in an effort to be more clear
and userfriendly to our customers. Attached is an image of the screen you shouldhave received during the checkout process. Several options are availableto all customers in regards to shipping method. The default shippingmethod is always the most cost effective based on the promotions and shippingaddress on the order. All portions of the order are available for reviewprior to placement including; order subtotal, grand total, billing and shippingaddresses, payment method, date order should ship and shippingmethod. Please let us know if you have any additional questions.Best Regards,Team Express Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. At this time we still have not received the shipment from Easton to fulfill your order. At this time we have removed the shipping charge from your order and also upgraded the shipping to
next day air at no charge. If you would prefer to substitute or cancel the order please let us know. We do not bill for the items until they are shipped from our warehouse. If you have any additional questions please let us know.Best Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me AND, I have had two emails from the business The order was cancelled + the credit already made to my PayPal account
Regards,
*** ***
We sincerely apologize for the delay and inconvenience. At this time the order has shipped complete. However, Mr***'s card has declined and he currently owes us $140.48. We have attempted to contact him to obtain a different form of payment. If this amount if not
paid he will be sent to collections. Please let us know if you have any additional questions.Best Regards,***TeamExpress.comCustomer Service
Complaint: ***
I am rejecting this response because: As off this moment the $has not been credit back to my account and I just called saturday and was told I would have a full refund by this week and its now Wednesday at noon and still no refundYou have have the pants I Sent back since march I have all the tracking info and who signed for it
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that your assistance was appreciated I received my son's shoes yesterday afternoon
Regards,
*** ***
We sincerely apologize for the delays and inconvenience you experienced with your order. At this time I show your order has shipped complete via UPS tracking # ***. We will be refunding you $for the upgraded shipping due to the inconvenience. If you have any
additional questions please let us knowBest Regards,*** TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. The pants you ordered are no longer available from Easton; the batting gloves are due in from Franklin, we hope, this week and will be sent out as soon as they arrive. The pants have been
canceled and we will charge for the batting gloves once they ship out - we don't charge till items ship out. The authorization should have fallen off your card for those items.We're very sorry for the delay in getting this order to you. Please let us know if you'd like to cancel the batting gloves, otherwise we'll ship them out on receipt.Best regards,***Teamexpress.com Customer Service
The shoes are still on back order but we can cancel and refund Mr***'s account. I've spoken to *** ***, the sales rep, and he will contact Mr*** to get his credit card number (we don't keep them on file) so that we can issue the refund. If Mr*** will call *** at his direct number of *** *** and provide the credit card number, we will cancel and refund.Best regards,*** *Team Express Customer Service
We sincerely apologize for the delay and inconvenience you experienced, due to our recent system conversion. We appreciate your patience and understanding as we work to return to our shipping and service standards. I checked with our accounting department and found that the credit
was issued back to your original pay method on May 19, 2015.If you have any additional questions please let us know.Best Regards,***TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you have experienced with your order. At this time your order has been cancelled per your request. We don't charge until an order is shipped, but you may see an authorization hold. This should have dropped off by now, if it is
still showing on your account please let us know so we can remove it right away. We are working around the clock to return our shipping and customer service levels to normal. We sincerely apologize for the delays due to our system conversion. If you have any additional questions please let us know.Best Regards,***TeamExpress.com Customer Service
Complaint: ***
*** *** Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***, and the matter has been resolvedUnfortunately, it was resolved through "upgrading" my purchase to a more expensive item, and at the delay of another weekI was, however, finally able to contact someone and get this resolvedI was not, however, ever contacted by anyone from Team ExpressAll communication was initiated by meTheir only response to the complaint was to cancel my original orderRegards, *** ***
We sincerely apologize for the delay and inconvenience. At this time both orders have been cancelled per Mr***'s request with the exception of the Demarini youth batting gloves shipped via UPS tracking # ***. If you have any additional questions please let me
know.Best Regards,***TeamExpress.com Customer Service
We sincerely apologize for the delays and error. We will gladly refund the order total including the shipping charge for our error. However, we are not showing we have received the return at this time. Is there a tracking number to help us expedite this return? Please let us
know if you have any additional information that can assist us in expediting the return. Again, we sincerely apologize for the error. Please let us know if you have any additional questions.Best Regards,***TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced. We are unable to cancel the order you placed on as it shipped on via UPS tracking # ***. If you would prefer to return the product for a refund visit our website to create a return
label. Once the product has been received in our facility it will be promptly refunded. Please let us know if you have any additional questions.Best Regards,***TeamExpress.com Customer Service
We sincerely apologize for the confusion. Ms*** was not billed for the shipping labels and weight differences are never charged to our customers. She was billed $for order *** that was placed in February after it was discovered she had not been billed in full. Our accounting department has verified that no further charges will be issued on this account for the existing orders. Please let us know if you have any additional questions.Best Regards,***TeamExpress.comCustomer Service
I am not certain what this customer needs - I cannot locate any orders for him. We apologize for the lack of communication, due to a computer conversion, we are currently being inundated with more phone calls, emails and requests than we can handle. We are diligently working to rectify
the situation for all our customers. We appreciate your patience and understanding as we work to return to our customer service and shipping standards. Please let us know if you have any additional questions.Best Regards,***TeamExpress.com Customer Service
We apologize for the confusion. It appears two internet orders were placed by Ms*** via order numbers *** and ***. I do show order *** was shipped on via tracking # *** and order *** is in processing right now. If
you would like to return a pair of shoes we can happily assist with your refund. Please let us know if you have any additional questions.Best Regards,*** TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I refused delivery on the item and it is already in transit back to Team Express. Tracking number is: ***.Please credit my credit card.
Regards,
*** ***
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time the refund has been processed back to the original payment method used on this order. The refund will be visible within business days. Please let us know if you have any
additional questions.Best Regards,***TeamExpress.comCustomer Service
AtTeam Express we strive to provide the highest quality products and services toour customers. We certainly apologize that Ms*** was confused orfound our site misleading. This was never our intention. We haverecently redone all of our webpages in an effort to be more clear
and userfriendly to our customers. Attached is an image of the screen you shouldhave received during the checkout process. Several options are availableto all customers in regards to shipping method. The default shippingmethod is always the most cost effective based on the promotions and shippingaddress on the order. All portions of the order are available for reviewprior to placement including; order subtotal, grand total, billing and shippingaddresses, payment method, date order should ship and shippingmethod. Please let us know if you have any additional questions.Best Regards,Team Express Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. At this time we still have not received the shipment from Easton to fulfill your order. At this time we have removed the shipping charge from your order and also upgraded the shipping to
next day air at no charge. If you would prefer to substitute or cancel the order please let us know. We do not bill for the items until they are shipped from our warehouse. If you have any additional questions please let us know.Best Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me AND, I have had two emails from the business The order was cancelled + the credit already made to my PayPal account
Regards,
*** ***
We sincerely apologize for the delay and inconvenience. At this time the order has shipped complete. However, Mr***'s card has declined and he currently owes us $140.48. We have attempted to contact him to obtain a different form of payment. If this amount if not
paid he will be sent to collections. Please let us know if you have any additional questions.Best Regards,***TeamExpress.comCustomer Service
Complaint: ***
I am rejecting this response because: As off this moment the $has not been credit back to my account and I just called saturday and was told I would have a full refund by this week and its now Wednesday at noon and still no refundYou have have the pants I Sent back since march I have all the tracking info and who signed for it
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that your assistance was appreciated I received my son's shoes yesterday afternoon
Regards,
*** ***
We sincerely apologize for the delays and inconvenience you experienced with your order. At this time I show your order has shipped complete via UPS tracking # ***. We will be refunding you $for the upgraded shipping due to the inconvenience. If you have any
additional questions please let us knowBest Regards,*** TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. The pants you ordered are no longer available from Easton; the batting gloves are due in from Franklin, we hope, this week and will be sent out as soon as they arrive. The pants have been
canceled and we will charge for the batting gloves once they ship out - we don't charge till items ship out. The authorization should have fallen off your card for those items.We're very sorry for the delay in getting this order to you. Please let us know if you'd like to cancel the batting gloves, otherwise we'll ship them out on receipt.Best regards,***Teamexpress.com Customer Service
The shoes are still on back order but we can cancel and refund Mr***'s account. I've spoken to *** ***, the sales rep, and he will contact Mr*** to get his credit card number (we don't keep them on file) so that we can issue the refund. If Mr*** will call *** at his direct number of *** *** and provide the credit card number, we will cancel and refund.Best regards,*** *Team Express Customer Service
We sincerely apologize for the delay and inconvenience you experienced, due to our recent system conversion. We appreciate your patience and understanding as we work to return to our shipping and service standards. I checked with our accounting department and found that the credit
was issued back to your original pay method on May 19, 2015.If you have any additional questions please let us know.Best Regards,***TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you have experienced with your order. At this time your order has been cancelled per your request. We don't charge until an order is shipped, but you may see an authorization hold. This should have dropped off by now, if it is
still showing on your account please let us know so we can remove it right away. We are working around the clock to return our shipping and customer service levels to normal. We sincerely apologize for the delays due to our system conversion. If you have any additional questions please let us know.Best Regards,***TeamExpress.com Customer Service
Complaint: ***
*** *** Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***, and the matter has been resolvedUnfortunately, it was resolved through "upgrading" my purchase to a more expensive item, and at the delay of another weekI was, however, finally able to contact someone and get this resolvedI was not, however, ever contacted by anyone from Team ExpressAll communication was initiated by meTheir only response to the complaint was to cancel my original orderRegards, *** ***
We sincerely apologize for the delay and inconvenience. At this time both orders have been cancelled per Mr***'s request with the exception of the Demarini youth batting gloves shipped via UPS tracking # ***. If you have any additional questions please let me
know.Best Regards,***TeamExpress.com Customer Service
We sincerely apologize for the delays and error. We will gladly refund the order total including the shipping charge for our error. However, we are not showing we have received the return at this time. Is there a tracking number to help us expedite this return? Please let us
know if you have any additional information that can assist us in expediting the return. Again, we sincerely apologize for the error. Please let us know if you have any additional questions.Best Regards,***TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced. We are unable to cancel the order you placed on as it shipped on via UPS tracking # ***. If you would prefer to return the product for a refund visit our website to create a return
label. Once the product has been received in our facility it will be promptly refunded. Please let us know if you have any additional questions.Best Regards,***TeamExpress.com Customer Service
We sincerely apologize for the confusion. Ms*** was not billed for the shipping labels and weight differences are never charged to our customers. She was billed $for order *** that was placed in February after it was discovered she had not been billed in full. Our accounting department has verified that no further charges will be issued on this account for the existing orders. Please let us know if you have any additional questions.Best Regards,***TeamExpress.comCustomer Service
I am not certain what this customer needs - I cannot locate any orders for him. We apologize for the lack of communication, due to a computer conversion, we are currently being inundated with more phone calls, emails and requests than we can handle. We are diligently working to rectify
the situation for all our customers. We appreciate your patience and understanding as we work to return to our customer service and shipping standards. Please let us know if you have any additional questions.Best Regards,***TeamExpress.com Customer Service