We sincerely apologize for the delays and inconvenience you experienced due to our system conversion. At this time we are sending an prepaid return label from UPS to return your order. We will also be expediting the returns process, since we were unable to cancel your order prior to
shipment. Again, we apologize for the inconvenience. Please let us know if you have any additional questions.Best Regards,***TeamExpress.com Customer Service
We sincerely apologize you did not receive you bat in a timely manner. We are currently behind in shipping resulting in delays for many of our customers. We are working as diligently as possible to rectify this situation. I do show that your order has been cancelled. If
you are still seeing an authorization charge from your bank please let us know. We can get in contact with the bank to have the hold removed. It is our standard practice we do not charge for items until they have shipped unless it is a custom item. Again, we apologize for the delay and inconvenience. Please let us know if we can be of any further assistance.Best Regards,***TeamExpress.com Customer Service
We apologize but we do not issue back credits for expenses incurred by customers. Please let us know if you have any questions.Best Regards,***TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because:order not cancelledit was shipped and money was taken from my account. I still cannot get anyone from this business to answer any phone calls or emails
Regards,
*** ***
We sincerely apologize for the delays and inconvenience you experienced. Unfortunately, the All Star camo catcher's set has still not been received at our warehouse. The expected date of was when we requested the product arrive. We are still expecting the purchase order any
day. If Ms*** would prefer we can cancel or substitute the item. We have not billed the credit card on the order, as we only bill upon order shipment. An authorization was placed on the account at the time of the order but then funds were never removed from the account. Please let us know how you would prefer to proceed. We are currently working to expand our customer service areas to better serve our customers in the future. We apologize we have not been able to return all requests via phone or email. We appreciate our customers.Best Regards,***TeamExpress.com Customer Service
Complaint: ***
I am rejecting this response because: I specifically asked them NOT to send the Easton bat. The other items would have been fine, had they decided to respond and send them out. Instead, they ignored that request and sent and billed me for the Easton Bat !!!! The items that were offered at very reduced prices were the ones they say they decided to cancel. Therefore, making me think that they do the bait and switch to draw customers in. This company will never get my business again. They are very incompetent.
Regards,
*** ***
We sincerely apologize for the inconvenience you experienced. At this time a prepaid UPS return label has been sent. Once the items are returned to our facility you will be promptly refunded in full for the order. Please let us know if you have any additional questions.Best
Regards,***TeamExpress.comCustomer Service
We are very sorry about the delay in getting that refund to you. I researched and found credits pending on your account and I had my accounting department issue those refunds today. The funds should be back on your account within the next couple of business days.Again, we apologize for this inconvenience.Best Regards,***Teamexpress.com Customer Service
We sincerely apologize for the delays and inconvenience you experienced with this order. At this time we are issuing a prepaid return label to the email address listed on this claim. Once the pants have been received at our facility they will be promptly refunded, including the original
shipping charge. Please let us know if you have any additional questions.Best Regards,***TeamExpress.com Customer Service
Per your request the order has been cancelled. You were never billed for the order, however you may see an authorization charge on your account. This typically lasts 7-business days depending on your bank. We don't bill until an order has shipped and generated a tracking
number. Please let us know if you have any additional questions.Best Regards,***TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced. Our records indicate the refund was issued on 5.1.15. It will be visible on the account within business days. Please let us know if you have any additional questions.Best
Regards,***TeamExpress.comCustomer Service
At this time the replacement shoes have been shipped via USPS tracking # ***. Please let us know if you have any additional questions.Best Regards,***TeamExpress.comCustomer Service
We sincerely apologize for the confusion. The original order amount was never captured from the card, as a result the total was captured and refunded in our system yesterday. Again, we apologize for the confusion and inconvenience. Please let us know if you have any additional questions.Best Regards,***TeamExpress.comCustomer Service
Complaint:
***
I am rejecting this response because:The shipping number that they supplied was for a pair of TURF SHOES ALREADY DELIVERED back in January. The shoes in question were a pair of CLEATS that were supposed to be in a box with other itemsKevin Udell said the box was "short shipped" & the CLEATS would be mailed out!! They were notThis goes to show that not ONE person there is reading or checking the informationPlease RESEND my complaint and suggest that someone actually reads the complaint in its ENTIRETYThank you
Regards,
*** ***
We sincerely apologize for the delay and inconvenience you experiencedPer your request the remaining pair of cleats has been cancelled. Please let us know if you have any additional questions.Best Regards,***TeamExpress.comCustomer Service
We sincerely apologize for the inconvenience you experienced with this order. Unfortunately, we were notified by Louisville after this order was placed we would not be receiving any additional stock, as it is no longer available. If you would like to return the other two items we will
happily provide a pre paid shipping label. Again, we apologize but the item is no longer available. Please let us know if you have any additional questions.Best Regards,***TeamExpress.com Customer Service
We sincerely apologize for the inconvenience. The refund was done yesterday and issued back to the original credit card on the order. Please let us know if we can assist you further.Best,*** **Customer ServiceTeam Express
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time the order has been cancelled per your request. You were not billed for the item as we only bill upon shipment. Please let us know if you have any additional questions.Best
Regards,***TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience due to our system conversion. Per your request the order was cancelled on 4.2.15. If you have any additional questions please let us know.Best Regards,***TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience you experienced due to our system conversion. At this time we are sending an prepaid return label from UPS to return your order. We will also be expediting the returns process, since we were unable to cancel your order prior to
shipment. Again, we apologize for the inconvenience. Please let us know if you have any additional questions.Best Regards,***TeamExpress.com Customer Service
We sincerely apologize you did not receive you bat in a timely manner. We are currently behind in shipping resulting in delays for many of our customers. We are working as diligently as possible to rectify this situation. I do show that your order has been cancelled. If
you are still seeing an authorization charge from your bank please let us know. We can get in contact with the bank to have the hold removed. It is our standard practice we do not charge for items until they have shipped unless it is a custom item. Again, we apologize for the delay and inconvenience. Please let us know if we can be of any further assistance.Best Regards,***TeamExpress.com Customer Service
We apologize but we do not issue back credits for expenses incurred by customers. Please let us know if you have any questions.Best Regards,***TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because:order not cancelledit was shipped and money was taken from my account. I still cannot get anyone from this business to answer any phone calls or emails
Regards,
*** ***
We sincerely apologize for the delays and inconvenience you experienced. Unfortunately, the All Star camo catcher's set has still not been received at our warehouse. The expected date of was when we requested the product arrive. We are still expecting the purchase order any
day. If Ms*** would prefer we can cancel or substitute the item. We have not billed the credit card on the order, as we only bill upon order shipment. An authorization was placed on the account at the time of the order but then funds were never removed from the account. Please let us know how you would prefer to proceed. We are currently working to expand our customer service areas to better serve our customers in the future. We apologize we have not been able to return all requests via phone or email. We appreciate our customers.Best Regards,***TeamExpress.com Customer Service
Complaint: ***
I am rejecting this response because: I specifically asked them NOT to send the Easton bat. The other items would have been fine, had they decided to respond and send them out. Instead, they ignored that request and sent and billed me for the Easton Bat !!!! The items that were offered at very reduced prices were the ones they say they decided to cancel. Therefore, making me think that they do the bait and switch to draw customers in. This company will never get my business again. They are very incompetent.
Regards,
*** ***
We sincerely apologize for the inconvenience you experienced. At this time a prepaid UPS return label has been sent. Once the items are returned to our facility you will be promptly refunded in full for the order. Please let us know if you have any additional questions.Best
Regards,***TeamExpress.comCustomer Service
We are very sorry about the delay in getting that refund to you. I researched and found credits pending on your account and I had my accounting department issue those refunds today. The funds should be back on your account within the next couple of business days.Again, we apologize for this inconvenience.Best Regards,***Teamexpress.com Customer Service
We sincerely apologize for the delays and inconvenience you experienced with this order. At this time we are issuing a prepaid return label to the email address listed on this claim. Once the pants have been received at our facility they will be promptly refunded, including the original
shipping charge. Please let us know if you have any additional questions.Best Regards,***TeamExpress.com Customer Service
Per your request the order has been cancelled. You were never billed for the order, however you may see an authorization charge on your account. This typically lasts 7-business days depending on your bank. We don't bill until an order has shipped and generated a tracking
number. Please let us know if you have any additional questions.Best Regards,***TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced. Our records indicate the refund was issued on 5.1.15. It will be visible on the account within business days. Please let us know if you have any additional questions.Best
Regards,***TeamExpress.comCustomer Service
At this time the replacement shoes have been shipped via USPS tracking # ***. Please let us know if you have any additional questions.Best Regards,***TeamExpress.comCustomer Service
We sincerely apologize for the confusion. The original order amount was never captured from the card, as a result the total was captured and refunded in our system yesterday. Again, we apologize for the confusion and inconvenience. Please let us know if you have any additional questions.Best Regards,***TeamExpress.comCustomer Service
Complaint:
***
I am rejecting this response because:The shipping number that they supplied was for a pair of TURF SHOES ALREADY DELIVERED back in January. The shoes in question were a pair of CLEATS that were supposed to be in a box with other itemsKevin Udell said the box was "short shipped" & the CLEATS would be mailed out!! They were notThis goes to show that not ONE person there is reading or checking the informationPlease RESEND my complaint and suggest that someone actually reads the complaint in its ENTIRETYThank you
Regards,
*** ***
We sincerely apologize for the delay and inconvenience you experiencedPer your request the remaining pair of cleats has been cancelled. Please let us know if you have any additional questions.Best Regards,***TeamExpress.comCustomer Service
We sincerely apologize for the inconvenience you experienced with this order. Unfortunately, we were notified by Louisville after this order was placed we would not be receiving any additional stock, as it is no longer available. If you would like to return the other two items we will
happily provide a pre paid shipping label. Again, we apologize but the item is no longer available. Please let us know if you have any additional questions.Best Regards,***TeamExpress.com Customer Service
We sincerely apologize for the inconvenience. The refund was done yesterday and issued back to the original credit card on the order. Please let us know if we can assist you further.Best,*** **Customer ServiceTeam Express
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time the order has been cancelled per your request. You were not billed for the item as we only bill upon shipment. Please let us know if you have any additional questions.Best
Regards,***TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience due to our system conversion. Per your request the order was cancelled on 4.2.15. If you have any additional questions please let us know.Best Regards,***TeamExpress.com Customer Service