Complaint: ***
I am rejecting this response because: I did not cancel the order, Baseball Express did. I did not receive any notification/verification that the order was cancelled from Baseball Express. It was only after looking at my Paypal account that I noticed it was cancelled. I needed the items I ordered and waited several weeks for them only to find out the order was cancelled by Baseball Express. Very poor business practices!
Regards,
*** ***
We sincerely apologize for the delay and inconvenience you experienced. At this time the order has been cancelled per your request. A refund has been issued to the paypal account in the amount of $39.90. The refund should be visible on the account within business days. Please let us know if you have any additional questions.Best Regards,***TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience with your order, due to our recent system conversion. At this time I have requested your order be cancelled. You have not been billed, but may see an authorization hold from your bank. This should drop off within 7-days of
the order placement date. If you still see the authorization hold on your account please let us know so we can speak with your bank to have it removed. Best Regards,***TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience you experienced with your order. At this time we have issued a refund for the Brett bracelet/anklet as it is no longer available as well as the shipping charge. We have entered a new order for Ms*** for the Holloway pants at
no charge. Also, an ARS return label was created via UPS and sent to the email address on this claim - to return the incorrect products received. We apologize we were not able to better assist you via phone or email. We are working diligently to add additional resources including phone lines and service agents to better assist our customers. Please let us know if you have any additional questions.Best Regards,***TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However, our league will no longer do any future business with them due to their inability to run a business
Regards,
*** ***
We sincerely apologize for the delay and inconvenience you experienced with your order. As of 5/13/15, it appears your account has been credited in full; all returns have been processed.Please let us know if we can assist you further.Best regards,*** **Team Express Customer Service
We sincerely apologize for the delay and inconvenience you experienced. At this time we do not show the bat has been returned. If you have returned the bat please provide the tracking information so we can expedite the return. We apologize the cancellation was not processed before
the order shipped. If you have not returned the bat please let us know, so we may provide a prepaid return label at no cost. Best Regards,***TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience you experienced with this order. Per your request the Champro pants were cancelled. If you would prefer to return the items for a full refund, please let us know. We will provide a prepaid return label, at no cost to you via
email. Please let us know if you have any additional questions.Best Regards,***TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced with your orders. At this time it appears that all that is left outstanding is jackets from Majestic and a pair of Reebok cleats. All other items show to have shipped out already. If you would
prefer to substitute or cancel the order please let us know. We do not bill for the items until they are shipped from our warehouse. If you have any additional questions please let us know.Best Regards,***TeamExpress.comCustomer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me It is unfortunate the transaction could only be resolved through this process Baseball Express / Team Express has lost me as a customer
Regards,
*** ***
We sincerely apologize for the delay and inconvenience you have experienced with this orderUnfortunately, the shoes on this order at not available at this time. We are currently waiting on a shipment from Nike to fulfill this order. If Ms*** would prefer to substitute or cancel
the item please let us know. We are expecting the shoes to arrive any day. The card has not been billed, as we only bill upon shipment. Please let us know if you have any additional questions.Best Regards,***TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. Per your earlier phone request, we canceled your order. Since we only charge when items ship out, you have not been charged. If you have any additional questions please let
us know.Best Regards,***TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. Per your request, we have canceled your order and a refund issued to the account originally charged. If you have any additional questions please let us know.Best Regards,***Customer Service
Again, we’re very sorry for the extended back order on the yellow Easton bat pack that you ordered from us on December 2, 2014. The approximate date of delivery to us on the date you ordered the bag was December 16, 2014. On December 17, we informed you that the bag couldn’t be delivered to us by Easton until approximately December 31, and you requested we cancel your back order on December 17, 2014. We did offer to send you via expedited shipping at our cost and in time for Christmas delivery another bag of another color or style that was in stock but you refused that offer. Since we didn’t ship the yellow Easton bag to you, we never charged you, therefore we cannot refund $to you for a product you requested we cancel.We don’t refund money on back ordered items since back order dates are approximate dates and not guaranteed dates
We sincerely apologize for the delay and inconvenience you experienced, due to our recent system upgrade. At no time were we unable to fulfill any orders. We are delayed on orders up to 3-business days. However, we are working around the clock to return to our shipping
standards. We have taken several steps including notifications to all of our customers on our sites, and emails notifying them of the delays. All of our phone numbers are active and working. Due to the recent number of calls some customers have been unable to get a phone line with us. We are taking steps to expand the total number of callers we can support. We apologize you feel we are a fraud or scam but that was never our intention. Baseball Express was started in and continues to work improving our service and products for all customers. Unfortunately, our conversion did not go as smoothly as planned. At this time I do show your order has been cancelled. We will be notifying Paypal to release the funds back to your account this evening, as the order was cancelled this morning. If you have any additional questions please let us know.Best regards,***TeamExpress.com Customer Service
We apologize but we are unable to issue a refund, as the order was not billed. We only bill upon shipment. Please let us know if you have any additional questions.Best Regards,***TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience. Since you did not receive your order we have filed a claim and refunded you for the amount of $27.47. The credit should be visible on the account within the next 3-business days. If you have any additional questions please
let us know.Best Regards,***TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience that our customers are experiencing due to our recent system conversion. At this time Order *** has been cancelled per your request and order *** has been shipped via UPS tracking # ***. Please let
us know if you have any additional questions.Best Regards,***TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time the order has been refunded. The credit in the amount of $should be visible to the original form of payment within business days. Please let us know if you have additional
questions.Best Regards,***TeamExpress.com Customer Service
We apologize this resolution was not satisfactory. When Ms*** filed a claim her desired outcome was to receive her order immediately or refund her money. As we are unable to guarantee when she will receive her order we cancelled the order. Please let us know if you have any additional questions.Best Regards,*** TeamExpress.com Customer Service
Complaint: ***
I am rejecting this response because: I did not cancel the order, Baseball Express did. I did not receive any notification/verification that the order was cancelled from Baseball Express. It was only after looking at my Paypal account that I noticed it was cancelled. I needed the items I ordered and waited several weeks for them only to find out the order was cancelled by Baseball Express. Very poor business practices!
Regards,
*** ***
We sincerely apologize for the delay and inconvenience you experienced. At this time the order has been cancelled per your request. A refund has been issued to the paypal account in the amount of $39.90. The refund should be visible on the account within business days. Please let us know if you have any additional questions.Best Regards,***TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience with your order, due to our recent system conversion. At this time I have requested your order be cancelled. You have not been billed, but may see an authorization hold from your bank. This should drop off within 7-days of
the order placement date. If you still see the authorization hold on your account please let us know so we can speak with your bank to have it removed. Best Regards,***TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience you experienced with your order. At this time we have issued a refund for the Brett bracelet/anklet as it is no longer available as well as the shipping charge. We have entered a new order for Ms*** for the Holloway pants at
no charge. Also, an ARS return label was created via UPS and sent to the email address on this claim - to return the incorrect products received. We apologize we were not able to better assist you via phone or email. We are working diligently to add additional resources including phone lines and service agents to better assist our customers. Please let us know if you have any additional questions.Best Regards,***TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However, our league will no longer do any future business with them due to their inability to run a business
Regards,
*** ***
We sincerely apologize for the delay and inconvenience you experienced with your order. As of 5/13/15, it appears your account has been credited in full; all returns have been processed.Please let us know if we can assist you further.Best regards,*** **Team Express Customer Service
We sincerely apologize for the delay and inconvenience you experienced. At this time we do not show the bat has been returned. If you have returned the bat please provide the tracking information so we can expedite the return. We apologize the cancellation was not processed before
the order shipped. If you have not returned the bat please let us know, so we may provide a prepaid return label at no cost. Best Regards,***TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience you experienced with this order. Per your request the Champro pants were cancelled. If you would prefer to return the items for a full refund, please let us know. We will provide a prepaid return label, at no cost to you via
email. Please let us know if you have any additional questions.Best Regards,***TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced with your orders. At this time it appears that all that is left outstanding is jackets from Majestic and a pair of Reebok cleats. All other items show to have shipped out already. If you would
prefer to substitute or cancel the order please let us know. We do not bill for the items until they are shipped from our warehouse. If you have any additional questions please let us know.Best Regards,***TeamExpress.comCustomer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me It is unfortunate the transaction could only be resolved through this process Baseball Express / Team Express has lost me as a customer
Regards,
*** ***
We sincerely apologize for the delay and inconvenience you have experienced with this orderUnfortunately, the shoes on this order at not available at this time. We are currently waiting on a shipment from Nike to fulfill this order. If Ms*** would prefer to substitute or cancel
the item please let us know. We are expecting the shoes to arrive any day. The card has not been billed, as we only bill upon shipment. Please let us know if you have any additional questions.Best Regards,***TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. Per your earlier phone request, we canceled your order. Since we only charge when items ship out, you have not been charged. If you have any additional questions please let
us know.Best Regards,***TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. Per your request, we have canceled your order and a refund issued to the account originally charged. If you have any additional questions please let us know.Best Regards,***Customer Service
Again, we’re very sorry for the extended back order on the yellow Easton bat pack that you ordered from us on December 2, 2014. The approximate date of delivery to us on the date you ordered the bag was December 16, 2014. On December 17, we informed you that the bag couldn’t be delivered to us by Easton until approximately December 31, and you requested we cancel your back order on December 17, 2014. We did offer to send you via expedited shipping at our cost and in time for Christmas delivery another bag of another color or style that was in stock but you refused that offer. Since we didn’t ship the yellow Easton bag to you, we never charged you, therefore we cannot refund $to you for a product you requested we cancel.We don’t refund money on back ordered items since back order dates are approximate dates and not guaranteed dates
We sincerely apologize for the delay and inconvenience you experienced, due to our recent system upgrade. At no time were we unable to fulfill any orders. We are delayed on orders up to 3-business days. However, we are working around the clock to return to our shipping
standards. We have taken several steps including notifications to all of our customers on our sites, and emails notifying them of the delays. All of our phone numbers are active and working. Due to the recent number of calls some customers have been unable to get a phone line with us. We are taking steps to expand the total number of callers we can support. We apologize you feel we are a fraud or scam but that was never our intention. Baseball Express was started in and continues to work improving our service and products for all customers. Unfortunately, our conversion did not go as smoothly as planned. At this time I do show your order has been cancelled. We will be notifying Paypal to release the funds back to your account this evening, as the order was cancelled this morning. If you have any additional questions please let us know.Best regards,***TeamExpress.com Customer Service
We apologize but we are unable to issue a refund, as the order was not billed. We only bill upon shipment. Please let us know if you have any additional questions.Best Regards,***TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience. Since you did not receive your order we have filed a claim and refunded you for the amount of $27.47. The credit should be visible on the account within the next 3-business days. If you have any additional questions please
let us know.Best Regards,***TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience that our customers are experiencing due to our recent system conversion. At this time Order *** has been cancelled per your request and order *** has been shipped via UPS tracking # ***. Please let
us know if you have any additional questions.Best Regards,***TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time the order has been refunded. The credit in the amount of $should be visible to the original form of payment within business days. Please let us know if you have additional
questions.Best Regards,***TeamExpress.com Customer Service
We apologize this resolution was not satisfactory. When Ms*** filed a claim her desired outcome was to receive her order immediately or refund her money. As we are unable to guarantee when she will receive her order we cancelled the order. Please let us know if you have any additional questions.Best Regards,*** TeamExpress.com Customer Service