We sincerely apologize for the delay and inconvenience you experienced, due to our recent system upgrade. At no time were we unable to fulfill any orders. We are delayed on orders up to 3-business days. However, we are working around the clock to return to our shipping
standards. We have taken several steps including notifications to all of our customers on our sites, and emails notifying them of the delays. All of our phone numbers are active and working. Due to the recent number of calls some customers have been unable to get a phone line with us. We are taking steps to expand the total number of callers we can support. We apologize you feel we are a fraud or scam but that was never our intention. Baseball Express was started in and continues to work improving our service and products for all customers. Unfortunately, our conversion did not go as smoothly as planned. At this time I do show your order has been cancelled. We will be notifying Paypal to release the funds back to your account this evening, as the order was cancelled this morning. If you have any additional questions please let us know.Best regards,***TeamExpress.com Customer Service
Complaint: ***
I am rejecting this response because: Thank you for offering a deal that is being advertised on your website, but no thank youI would like this entire correspondence up channeled to corporate or whoever runs the company, not held in "customer service"I am curious to see what someone besides ***y" has to say My area covers a lot of travel and in-house teams, so apparently my satisfaction is not good enough, and I will make sure that that this story is known I sit on a little league board of directors, as well as coach baseball teams in the areaI also help coordinate military softball tournaments, and was hoping to establish a working relationship with a decent companyI will continue my search
Regards,
*** ***
We sincerely apologize for the delay and inconvenience you experienced with this order. A pre paid return label will be sent to the email address on this claim today. It is automatically generated from UPS. Once the order has been received back to our warehouse the order will be
promptly refunded. Again, we apologize for the inconvenience. Please let us know if you have any additional questions.Best Regards,***TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience. Since you did not receive your order we have filed a claim and refunded you for the amount of $27.47. The credit should be visible on the account within the next 3-business days. If you have any additional questions please
let us know.Best Regards,***TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience that our customers are experiencing due to our recent system conversion. At this time Order *** has been cancelled per your request and order *** has been shipped via UPS tracking # ***. Please let
us know if you have any additional questions.Best Regards,***TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order. We are currently expanding our systems and adding additional resources to better serve our customers At this time we are unable to ship the Under Armour jacket due stock availability. We
do not have an expected date from Under Armour at this time. Per your request the order has been cancelled and a full refund in the amount of $will be returned to your account within 3-business days. If you do not see the refund after days please let us know.Best Regards,***TeamExpress.com Customer Service
Complaint:
I am rejecting this response because: The amount you attached to your last response was inaccurate. There is not even a name or acct # in which it could be linked to our organization. Our organization has since been refunded $on 4/but we are still seeking the additional $for shirts returned. We were charged for these shirts. They would have not been shipped if they were not paid for. In total our organization spent $with Team Express and it would have been more, had they been able to fill our order. Had Team Express been able to fill our order it would have totaled $1102.79, which is not the amount $972.10 that was on the last response, nor have I ever placed an order for such an amount. I can provide bank statements to back up my claims also. If it is necessary, I can have our branch provide a print-out of all transactions with Team Express. No one is trying to get something that is not rightfully ours. We are just trying to get the money back for shirts purchased that were to be canceled. We are a non profit organization for children and $means a lot to us. Please respond back if you would like the bank print outs and I can provide them. I have copies of the bank statements but I have to black too much out and it becomes hard to read. I am just trying to resolve this and have been given different information from quite a few different people. Even in the correspondences through the Revdex.comTeam Express has stated several times that we were refunded monies and now stating we are not owed a refund because we were never charged. This is enough to make anyone's head spin, and had this been something for my personal use, I probably would have given up by now, but it is not. This is money fundraised by children and they deserve it refunded. I know that our organization, not myself will not be doing business in the future with Team Express. This is ridiculous.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
Regards,
*** ***reject this because they did not address the whole issue I ordered those items on * *** order number today express they were listed as in stock and they charge me $extra and my shipping would've been free also I have sent them several several emails explaining on the other order I only need one pair of shoes ordered them two day my phone won't let me correct what I already wrote plus I have sent probably emails addressing the fact that on order number * *** I don't need any of that except one pair of new balance cleats I can't get them to answer me that's nice of dancer do you know finally you did get a response I
We sincerely apologize for the delay and inconvenience you experienced with your order. Several of the pants you requested are still showing on back order. I've requested our warehouse cancel the order as you requested. Since we only charge for items as they ship out,
the authorization has most likely fallen off your card by now.Again, we're very sorry for the delay in shipping your order.Best,***Teamexpress.com Customer Service
We sincerely apologize for the confusion. One item was unintentionally left open on the order, causing the partial refund. At this time the remaining item, Mizuno Finch bat has been cancelled. The refund will be visible on the account within business days. Again, we sincerely apologize for the confusion. Please let us know if you have any additional questions.Best Regards,***TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced due to our system conversion. Per your request the Wilson glove and evoshield batting gloves have been cancelled from the order. A refund in the amount of $will be issued to your Amazon account within the next
3-business days. Our records do not indicate we have received the returned products. Can you please provide a tracking number to assist us in expediting your return? Please let us know if you have any additional questions.Best Regards,***TeamExpress.com Customer Service
We sincerely apologize for the delay. After further research the credit was issued on 4.17.15. We apologize for the confusion. The refund should be visible within the next 3-business days. Again, we apologize for the confusion. Please let us know if you have any additional questions.Best Regards,***TeamExpress.com Customer Service
We sincerely apologize for the confusion regarding your order. Per our records the product was cancelled from your order on 1.20.15. You were not charged for the item, as we only bill upon shipment. We apologize for the service your received in store, and will make sure this does not happen again. If you would like to reorder this item let us know. However, it is currently on back order until from Evoshield; we can't control when the manufacturer will receive and ship the item to us, unfortunately. Please let us know if you have any additional questions.Best Regards,***Teamexpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order. Our records show a replacement order was created to send out the correct item and shipped via UPS tracking # ***. Again, we apologize for the inconvenience. Please let us know if
you have any additional questions.Best Regards,***TeamExpress.com Customer Service
We apologize for the delay in getting that order out to you. At this time the order has been canceled and the funds credited back to the account originally used to pay for the order.Best regards,***Teamexpress.com Customer Service
We apologize you did not find the response satisfactory. However, the card was not billed at the time of purchase. An authorization hold was placed on the account to verify the card was active and funds were available. This is standard practice for most ecommerce sites. We only bill upon shipment. We have always kept our phone lines open, but are currently experiencing higher than volume resulting in longer wait times. Please let us know if you have any additional questions.Best Regards,***TeamExpress.comCustomer Service
Complaint: ***
I sent them several emails with automated responses each time.I called several times as well and the line was either busy or you had plus callers in front of you.When you get down under callers in front of you,It will disconnect.I just think,this is a shady business and many other potential customers think the same way.I cancelled my credit card and would never order from that business again!
I am rejecting this response because:
Regards,
*** ***
We sincerely apologize for the delay and inconvenience you experienced with your order, due to our recent system conversion. It's very disheartening to hear our customers claim we do not care, and our management team is not assisting. This is not the case and all levels of employees are
working diligently to assist our customers by phone, email and shipping orders we are simply behind. At this time your order has shipped other than the items that were cancelled by Ms***. If you would prefer to return the order place visit our returns page to create a return label. Please let us know if you have any additional questions.Best Regards,***TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you expereicned with this order. Unfortunately, the balls that were ordered are back ordered and not available at this time. The order has been cancelled per Mr***'s request. The card was not charged but an authorization
hold was placed on the account at the time the order was placed. If this is still showing on the account please let us know, so we may speak with the bank to have it removed. Please let us know if you have any additional questions.Best Regards,***TeamExpress.com Customer Service
We apologize but we still need the tracking information for the returned items to expedite this return. The attached documents only show the order confirmation, not the tracking information for the return. We will happily issue the return, including the original shipping charges once the product has been received at our facility. Please let us know if you have any additional questions.Best Regards,***TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced, due to our recent system upgrade. At no time were we unable to fulfill any orders. We are delayed on orders up to 3-business days. However, we are working around the clock to return to our shipping
standards. We have taken several steps including notifications to all of our customers on our sites, and emails notifying them of the delays. All of our phone numbers are active and working. Due to the recent number of calls some customers have been unable to get a phone line with us. We are taking steps to expand the total number of callers we can support. We apologize you feel we are a fraud or scam but that was never our intention. Baseball Express was started in and continues to work improving our service and products for all customers. Unfortunately, our conversion did not go as smoothly as planned. At this time I do show your order has been cancelled. We will be notifying Paypal to release the funds back to your account this evening, as the order was cancelled this morning. If you have any additional questions please let us know.Best regards,***TeamExpress.com Customer Service
Complaint: ***
I am rejecting this response because: Thank you for offering a deal that is being advertised on your website, but no thank youI would like this entire correspondence up channeled to corporate or whoever runs the company, not held in "customer service"I am curious to see what someone besides ***y" has to say My area covers a lot of travel and in-house teams, so apparently my satisfaction is not good enough, and I will make sure that that this story is known I sit on a little league board of directors, as well as coach baseball teams in the areaI also help coordinate military softball tournaments, and was hoping to establish a working relationship with a decent companyI will continue my search
Regards,
*** ***
We sincerely apologize for the delay and inconvenience you experienced with this order. A pre paid return label will be sent to the email address on this claim today. It is automatically generated from UPS. Once the order has been received back to our warehouse the order will be
promptly refunded. Again, we apologize for the inconvenience. Please let us know if you have any additional questions.Best Regards,***TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience. Since you did not receive your order we have filed a claim and refunded you for the amount of $27.47. The credit should be visible on the account within the next 3-business days. If you have any additional questions please
let us know.Best Regards,***TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience that our customers are experiencing due to our recent system conversion. At this time Order *** has been cancelled per your request and order *** has been shipped via UPS tracking # ***. Please let
us know if you have any additional questions.Best Regards,***TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order. We are currently expanding our systems and adding additional resources to better serve our customers At this time we are unable to ship the Under Armour jacket due stock availability. We
do not have an expected date from Under Armour at this time. Per your request the order has been cancelled and a full refund in the amount of $will be returned to your account within 3-business days. If you do not see the refund after days please let us know.Best Regards,***TeamExpress.com Customer Service
Complaint:
I am rejecting this response because: The amount you attached to your last response was inaccurate. There is not even a name or acct # in which it could be linked to our organization. Our organization has since been refunded $on 4/but we are still seeking the additional $for shirts returned. We were charged for these shirts. They would have not been shipped if they were not paid for. In total our organization spent $with Team Express and it would have been more, had they been able to fill our order. Had Team Express been able to fill our order it would have totaled $1102.79, which is not the amount $972.10 that was on the last response, nor have I ever placed an order for such an amount. I can provide bank statements to back up my claims also. If it is necessary, I can have our branch provide a print-out of all transactions with Team Express. No one is trying to get something that is not rightfully ours. We are just trying to get the money back for shirts purchased that were to be canceled. We are a non profit organization for children and $means a lot to us. Please respond back if you would like the bank print outs and I can provide them. I have copies of the bank statements but I have to black too much out and it becomes hard to read. I am just trying to resolve this and have been given different information from quite a few different people. Even in the correspondences through the Revdex.comTeam Express has stated several times that we were refunded monies and now stating we are not owed a refund because we were never charged. This is enough to make anyone's head spin, and had this been something for my personal use, I probably would have given up by now, but it is not. This is money fundraised by children and they deserve it refunded. I know that our organization, not myself will not be doing business in the future with Team Express. This is ridiculous.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
Regards,
*** ***reject this because they did not address the whole issue I ordered those items on * *** order number today express they were listed as in stock and they charge me $extra and my shipping would've been free also I have sent them several several emails explaining on the other order I only need one pair of shoes ordered them two day my phone won't let me correct what I already wrote plus I have sent probably emails addressing the fact that on order number * *** I don't need any of that except one pair of new balance cleats I can't get them to answer me that's nice of dancer do you know finally you did get a response I
We sincerely apologize for the delay and inconvenience you experienced with your order. Several of the pants you requested are still showing on back order. I've requested our warehouse cancel the order as you requested. Since we only charge for items as they ship out,
the authorization has most likely fallen off your card by now.Again, we're very sorry for the delay in shipping your order.Best,***Teamexpress.com Customer Service
We sincerely apologize for the confusion. One item was unintentionally left open on the order, causing the partial refund. At this time the remaining item, Mizuno Finch bat has been cancelled. The refund will be visible on the account within business days. Again, we sincerely apologize for the confusion. Please let us know if you have any additional questions.Best Regards,***TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced due to our system conversion. Per your request the Wilson glove and evoshield batting gloves have been cancelled from the order. A refund in the amount of $will be issued to your Amazon account within the next
3-business days. Our records do not indicate we have received the returned products. Can you please provide a tracking number to assist us in expediting your return? Please let us know if you have any additional questions.Best Regards,***TeamExpress.com Customer Service
We sincerely apologize for the delay. After further research the credit was issued on 4.17.15. We apologize for the confusion. The refund should be visible within the next 3-business days. Again, we apologize for the confusion. Please let us know if you have any additional questions.Best Regards,***TeamExpress.com Customer Service
We sincerely apologize for the confusion regarding your order. Per our records the product was cancelled from your order on 1.20.15. You were not charged for the item, as we only bill upon shipment. We apologize for the service your received in store, and will make sure this does not happen again. If you would like to reorder this item let us know. However, it is currently on back order until from Evoshield; we can't control when the manufacturer will receive and ship the item to us, unfortunately. Please let us know if you have any additional questions.Best Regards,***Teamexpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order. Our records show a replacement order was created to send out the correct item and shipped via UPS tracking # ***. Again, we apologize for the inconvenience. Please let us know if
you have any additional questions.Best Regards,***TeamExpress.com Customer Service
We apologize for the delay in getting that order out to you. At this time the order has been canceled and the funds credited back to the account originally used to pay for the order.Best regards,***Teamexpress.com Customer Service
We apologize you did not find the response satisfactory. However, the card was not billed at the time of purchase. An authorization hold was placed on the account to verify the card was active and funds were available. This is standard practice for most ecommerce sites. We only bill upon shipment. We have always kept our phone lines open, but are currently experiencing higher than volume resulting in longer wait times. Please let us know if you have any additional questions.Best Regards,***TeamExpress.comCustomer Service
Complaint: ***
I sent them several emails with automated responses each time.I called several times as well and the line was either busy or you had plus callers in front of you.When you get down under callers in front of you,It will disconnect.I just think,this is a shady business and many other potential customers think the same way.I cancelled my credit card and would never order from that business again!
I am rejecting this response because:
Regards,
*** ***
We sincerely apologize for the delay and inconvenience you experienced with your order, due to our recent system conversion. It's very disheartening to hear our customers claim we do not care, and our management team is not assisting. This is not the case and all levels of employees are
working diligently to assist our customers by phone, email and shipping orders we are simply behind. At this time your order has shipped other than the items that were cancelled by Ms***. If you would prefer to return the order place visit our returns page to create a return label. Please let us know if you have any additional questions.Best Regards,***TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you expereicned with this order. Unfortunately, the balls that were ordered are back ordered and not available at this time. The order has been cancelled per Mr***'s request. The card was not charged but an authorization
hold was placed on the account at the time the order was placed. If this is still showing on the account please let us know, so we may speak with the bank to have it removed. Please let us know if you have any additional questions.Best Regards,***TeamExpress.com Customer Service
We apologize but we still need the tracking information for the returned items to expedite this return. The attached documents only show the order confirmation, not the tracking information for the return. We will happily issue the return, including the original shipping charges once the product has been received at our facility. Please let us know if you have any additional questions.Best Regards,***TeamExpress.comCustomer Service