We sincerely apologize for the delay and inconvenience you expereicned with this order. Unfortunately, the balls that were ordered are back ordered and not available at this time. The order has been cancelled per Mr***'s request. The card was not charged but an authorization
hold was placed on the account at the time the order was placed. If this is still showing on the account please let us know, so we may speak with the bank to have it removed. Please let us know if you have any additional questions.Best Regards,***TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you have experienced with your order due to our recent system conversion. Unfortunately, we still have not received the cleats from Nike. You order has been entered with 2nd day air and I removed the upgraded shipping charge of
$14.95. You will only be charged the $for the shoes when they are shipped out from our warehouse. You may have seen an authorization hold on your account when the order was placed. This should have fallen off after 7-business days. Once the shoes are received in our warehouse they will be shipped to you right away. If you would prefer to substitute or cancel your order please let us know. Best Regards,***TeamExpress.com Customer Service
Complaint: ***
I am rejecting this response because: I just reviewed my account information online and a credit has not been issued nor is one pending for the claimed amount
Regards,
*** ***
We sincerely apologize for the delays and inconvenience you experienced due to our system conversion. At this time the order has been cancelled. The bat has been on backorder and therefore we are unable to ship it. You were not charged for the order, but may have seen an
authorization hold on your account at the time the order was placed. If for any reason the hold is showing please let us know so we may have it removed. Best Regards,***TeamExpress.com Customer Service
We apologize but we still need the tracking information for the returned items to expedite this return. The attached documents only show the order confirmation, not the tracking information for the return. We will happily issue the return, including the original shipping charges once the product has been received at our facility. Please let us know if you have any additional questions.Best Regards,***TeamExpress.comCustomer Service
RevDex.com:
I have reviewed the response made by the business and I'm glad that they have refunded my moneyThey sent me a generic meaningless apology b emailWhat bothers me is that it took the B B B to get any type of responseI didn't receive just one, but over two days I received robot apologiesof them had the wrong amount and the wrong itemThe last were rightIt amazes me that for the average little guy they can't be bothered to individualized an apology and say "sorry we screwed up." They just don't careI won't be doing any future business with them! Thank you to the B B B!
Regards,
*** ***
We sincerely apologize for the delays and inconvenience you experienced with this order. At this time your order has been cancelled per your request. We did not charge your card, however you may see an authorization charge. This should fall off any day now. If it hasn't
please let us know so we can contact your bank to have it removed. Please let us know if you have any additional questions or concerns.Best Regards,*** TeamExpress.com Customer Service
Complaint: ***
I am rejecting this response because:In reference to order #***, there has been a "claimed" credit to our credit card reflected in the amount of $38.78 stated by Team Express's email in response to this Revdex.com inquiry This is a credit for items returned from an original order placed on 2/9/which the company has said they have received according to this email However, we have had no direct contact or communication with Team Express in regards to them actually receiving our returned items until our complaint with the Revdex.com I would like to know when this credit will reflect on my credit card because as of 3/16/there is no credit refelcted Furthermore, we have had no information given to us in regards to our backordered pants for order #*** placed on 2/16/due in stock by 3/6/15.In addition to this, the response indicates to contact Team Express with further inquiries, yet there is no alternate email or phone number provided other than what has already been utilizedWe have attempted multiple times to reach the company by phone and have had been placed on hold for hours Our most recent call was held on hold for three hours After much frustration, we hung up We have also attempted to connect with them via the email provided on their website under their "Contact Us" tab and there were no responses, either I am concerned that in oder to "contact them for any future concerns" I have no way of doing so My only response to any of my concerns was once I contacted the Revdex.com I would like a direct email and phone number to a customer service representative that can help me render a solution to this problem.Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meRegards, *** ***
We sincerely apologize for the delays and inconvenience. At this time a prepaid UPS return label has been sent to the email address provided on this claim. Please return the products using the label at no cost to you. Once the order has been received at our facility the credit will
be processed within 24-business hours. We will issue a refund for all items returned. Again, we apologize for the inconvenience. Please let us know if you have any additional questions.Best Regards,***TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. At this time we still have not received the shipment from New Balance to fulfill your order. At this time we have removed the shipping charge of $from your order and also upgraded the shipping to
next day air at no charge. If you would prefer to substitute or cancel the order please let us know. We do not bill for the items until they are shipped from our warehouse. If you have any additional questions please let us know.Best Regards,***TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced with your order, due to our recent system conversion. At this time I do see you have a credit balance pending on your account and I've requested our accounting department put those funds back on your original
form of payment. We apologize or the lack of communication, we are currently being inundated with more phone calls, emails and requests than we can handle. We are diligently working to rectify the situation for all our customers. We appreciate your patience and understanding as we work to return to our customer service nd shipping standards. Please let us know if you have any additional questions.Best Regards,***Teamexpress.com Customer Service
Complaint: ***
I am rejecting this response because I can!A legit business should not be able to do this to customers! Take online orders then offer no support, make them wait on the phone for hours, tell them lies after lies. We made a purchase expecting the items within 3-days as the ordering system stated. None of the items we ordered we out of stock - then when after paying I wait 3+ weeks during which I attempted to contact you via email and never received a response and waited once on phone for nearly hours to be told lies - was told cleats were in stock and were being shipped shortly - that was over a week ago! Its now over a month since we ordered - baseball season is started and we are without equipment! If you can't handle business please go out of it - you aren't providing a service you are providing a headache! You posted a response on your facebook page providing excuse after excuse as to why things were internally out of order - paying customers couldnt care less about your excuses we want results and having paid we are entitled to those results!I will not shop with your company again and will let friends and family know to stay away from you - hopefully in time you will be out of business!
We sincerely apologize for the delay and inconvenience you experienced. The refunds were processed separately, in the amounts of $and $on back to the original payment method used on the order. Please let us know if you have any additional questions.Best
Regards,***TeamExpress.comCustomer Service
We sincerely apologize for the delays and inconvenience you experienced with your recent order. Our phone lines and email servers are being overwhelmed due to demand. We are working around the clock to restore service to our standards of same day shipping for orders placed before
4PM CST. We are currently delayed with shipping orders due to a computer conversion. We do have your order and it is currently being processed. It is expected to ship by the end of the week. It will be shipped via 2nd day air once processing is complete. Please let us know if you have any additional questions.Best Regards,***TeamExpress.com Customer Service
We apologize you did not find the response satisfactory. However, the card was not billed at the time of purchase. An authorization hold # *** was placed on the account to verify the card was active and funds were available. This is standard practice for most ecommerce sites. We billed the order on the credit card ending in *** on after the order had shipped complete. We will gladly look further into the matter if Mr *** can provide documentation showing it was a capture instead of an authorization placed on We have always kept our phone lines open, but are currently experiencing higher than volume resulting in longer wait times. Please let us know if you have any additional questions.Best Regards,***TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced due to our recent system conversion. We appreciate your patience and understanding as we work to return to our shipping and service standards. Your package was returned to the manufacturer and we didn't know. I contacted them and received a credit memo from them today and have instructed our accounting department to refund your money back to your original pay method. You should see that refund within the next couple of business days. We appreciate your patience and understanding as we work to return to our customer service and shipping standards. Please let us know if you have any additional questions.Best Regards,***TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience you experienced with this order. At this time the New balance cleats have been cancelled from the order per your request. You were not charged for the cleats, as we only bill upon shipment. Again, we sincerely apologize for
the inconvenience. Please let us know if you have any additional questions.Best Regards,***TeamExpress.comCustomer Service
Our accounting department is issuing a check and will send it to the address on the account. The check may get out in the mail today, but if not today, then on Friday the 22nd.We apologize for the delay in getting the balance of your refund to you.Best regards,*** **Customer ServiceTeam Express
We sincerely apologize for the delays and inconvenience. We are being inundated with more calls, emails and requests than we can handle. However, we are actively expanding our phone systems and customer service areas to better serve our customers. We will return to our normal
standards of same day shipping and less than minute wait times as quickly as possible. Per your request the order has been cancelled. You were not charged for the pants as we only bill upon shipment of the product. You may have seen an authorization charge on your account when the order was placed. If this is still showing on your account please let us know. Please let us know if you have any additional questions.Best Regards,***TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you expereicned with this order. Unfortunately, the balls that were ordered are back ordered and not available at this time. The order has been cancelled per Mr***'s request. The card was not charged but an authorization
hold was placed on the account at the time the order was placed. If this is still showing on the account please let us know, so we may speak with the bank to have it removed. Please let us know if you have any additional questions.Best Regards,***TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you have experienced with your order due to our recent system conversion. Unfortunately, we still have not received the cleats from Nike. You order has been entered with 2nd day air and I removed the upgraded shipping charge of
$14.95. You will only be charged the $for the shoes when they are shipped out from our warehouse. You may have seen an authorization hold on your account when the order was placed. This should have fallen off after 7-business days. Once the shoes are received in our warehouse they will be shipped to you right away. If you would prefer to substitute or cancel your order please let us know. Best Regards,***TeamExpress.com Customer Service
Complaint: ***
I am rejecting this response because: I just reviewed my account information online and a credit has not been issued nor is one pending for the claimed amount
Regards,
*** ***
We sincerely apologize for the delays and inconvenience you experienced due to our system conversion. At this time the order has been cancelled. The bat has been on backorder and therefore we are unable to ship it. You were not charged for the order, but may have seen an
authorization hold on your account at the time the order was placed. If for any reason the hold is showing please let us know so we may have it removed. Best Regards,***TeamExpress.com Customer Service
We apologize but we still need the tracking information for the returned items to expedite this return. The attached documents only show the order confirmation, not the tracking information for the return. We will happily issue the return, including the original shipping charges once the product has been received at our facility. Please let us know if you have any additional questions.Best Regards,***TeamExpress.comCustomer Service
RevDex.com:
I have reviewed the response made by the business and I'm glad that they have refunded my moneyThey sent me a generic meaningless apology b emailWhat bothers me is that it took the B B B to get any type of responseI didn't receive just one, but over two days I received robot apologiesof them had the wrong amount and the wrong itemThe last were rightIt amazes me that for the average little guy they can't be bothered to individualized an apology and say "sorry we screwed up." They just don't careI won't be doing any future business with them! Thank you to the B B B!
Regards,
*** ***
We sincerely apologize for the delays and inconvenience you experienced with this order. At this time your order has been cancelled per your request. We did not charge your card, however you may see an authorization charge. This should fall off any day now. If it hasn't
please let us know so we can contact your bank to have it removed. Please let us know if you have any additional questions or concerns.Best Regards,*** TeamExpress.com Customer Service
Complaint: ***
I am rejecting this response because:In reference to order #***, there has been a "claimed" credit to our credit card reflected in the amount of $38.78 stated by Team Express's email in response to this Revdex.com inquiry This is a credit for items returned from an original order placed on 2/9/which the company has said they have received according to this email However, we have had no direct contact or communication with Team Express in regards to them actually receiving our returned items until our complaint with the Revdex.com I would like to know when this credit will reflect on my credit card because as of 3/16/there is no credit refelcted Furthermore, we have had no information given to us in regards to our backordered pants for order #*** placed on 2/16/due in stock by 3/6/15.In addition to this, the response indicates to contact Team Express with further inquiries, yet there is no alternate email or phone number provided other than what has already been utilizedWe have attempted multiple times to reach the company by phone and have had been placed on hold for hours Our most recent call was held on hold for three hours After much frustration, we hung up We have also attempted to connect with them via the email provided on their website under their "Contact Us" tab and there were no responses, either I am concerned that in oder to "contact them for any future concerns" I have no way of doing so My only response to any of my concerns was once I contacted the Revdex.com I would like a direct email and phone number to a customer service representative that can help me render a solution to this problem.Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meRegards, *** ***
We sincerely apologize for the delays and inconvenience. At this time a prepaid UPS return label has been sent to the email address provided on this claim. Please return the products using the label at no cost to you. Once the order has been received at our facility the credit will
be processed within 24-business hours. We will issue a refund for all items returned. Again, we apologize for the inconvenience. Please let us know if you have any additional questions.Best Regards,***TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. At this time we still have not received the shipment from New Balance to fulfill your order. At this time we have removed the shipping charge of $from your order and also upgraded the shipping to
next day air at no charge. If you would prefer to substitute or cancel the order please let us know. We do not bill for the items until they are shipped from our warehouse. If you have any additional questions please let us know.Best Regards,***TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced with your order, due to our recent system conversion. At this time I do see you have a credit balance pending on your account and I've requested our accounting department put those funds back on your original
form of payment. We apologize or the lack of communication, we are currently being inundated with more phone calls, emails and requests than we can handle. We are diligently working to rectify the situation for all our customers. We appreciate your patience and understanding as we work to return to our customer service nd shipping standards. Please let us know if you have any additional questions.Best Regards,***Teamexpress.com Customer Service
Complaint: ***
I am rejecting this response because I can!A legit business should not be able to do this to customers! Take online orders then offer no support, make them wait on the phone for hours, tell them lies after lies. We made a purchase expecting the items within 3-days as the ordering system stated. None of the items we ordered we out of stock - then when after paying I wait 3+ weeks during which I attempted to contact you via email and never received a response and waited once on phone for nearly hours to be told lies - was told cleats were in stock and were being shipped shortly - that was over a week ago! Its now over a month since we ordered - baseball season is started and we are without equipment! If you can't handle business please go out of it - you aren't providing a service you are providing a headache! You posted a response on your facebook page providing excuse after excuse as to why things were internally out of order - paying customers couldnt care less about your excuses we want results and having paid we are entitled to those results!I will not shop with your company again and will let friends and family know to stay away from you - hopefully in time you will be out of business!
We sincerely apologize for the delay and inconvenience you experienced. The refunds were processed separately, in the amounts of $and $on back to the original payment method used on the order. Please let us know if you have any additional questions.Best
Regards,***TeamExpress.comCustomer Service
We sincerely apologize for the delays and inconvenience you experienced with your recent order. Our phone lines and email servers are being overwhelmed due to demand. We are working around the clock to restore service to our standards of same day shipping for orders placed before
4PM CST. We are currently delayed with shipping orders due to a computer conversion. We do have your order and it is currently being processed. It is expected to ship by the end of the week. It will be shipped via 2nd day air once processing is complete. Please let us know if you have any additional questions.Best Regards,***TeamExpress.com Customer Service
We apologize you did not find the response satisfactory. However, the card was not billed at the time of purchase. An authorization hold # *** was placed on the account to verify the card was active and funds were available. This is standard practice for most ecommerce sites. We billed the order on the credit card ending in *** on after the order had shipped complete. We will gladly look further into the matter if Mr *** can provide documentation showing it was a capture instead of an authorization placed on We have always kept our phone lines open, but are currently experiencing higher than volume resulting in longer wait times. Please let us know if you have any additional questions.Best Regards,***TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced due to our recent system conversion. We appreciate your patience and understanding as we work to return to our shipping and service standards. Your package was returned to the manufacturer and we didn't know. I contacted them and received a credit memo from them today and have instructed our accounting department to refund your money back to your original pay method. You should see that refund within the next couple of business days. We appreciate your patience and understanding as we work to return to our customer service and shipping standards. Please let us know if you have any additional questions.Best Regards,***TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience you experienced with this order. At this time the New balance cleats have been cancelled from the order per your request. You were not charged for the cleats, as we only bill upon shipment. Again, we sincerely apologize for
the inconvenience. Please let us know if you have any additional questions.Best Regards,***TeamExpress.comCustomer Service
Our accounting department is issuing a check and will send it to the address on the account. The check may get out in the mail today, but if not today, then on Friday the 22nd.We apologize for the delay in getting the balance of your refund to you.Best regards,*** **Customer ServiceTeam Express
We sincerely apologize for the delays and inconvenience. We are being inundated with more calls, emails and requests than we can handle. However, we are actively expanding our phone systems and customer service areas to better serve our customers. We will return to our normal
standards of same day shipping and less than minute wait times as quickly as possible. Per your request the order has been cancelled. You were not charged for the pants as we only bill upon shipment of the product. You may have seen an authorization charge on your account when the order was placed. If this is still showing on your account please let us know. Please let us know if you have any additional questions.Best Regards,***TeamExpress.com Customer Service