Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I can buy the item today, right now on their site for more moneyTo say it's not available is wrongI have them the option of different colors that would be acceptable and they still refuse to accept they are selling the item I purchased at a higher price.
Regards,
*** ***
Our records indicate that the shoes shipped out on November 30, and were delivered on December 5, 2014. We are happy to accept the shoes back for a full refund. Please visit our returns page to create a label. Once the shoes are returned back to us a refund will be processed. Please let us know if you have any additional questions.Best regards,***Team Express Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However, perhaps they could've made more of an effort to keep customer's informed. As they were still updating their facebook account, they could've been responding to emails. Also, be more truthful about the delay. Instead of saying a couple days, perhaps they could say they're having issues and NO estimated time of delivery
Regards, *** ***
We sincerely apologize for the delays and inconvenience you experienced with this order. At this time the refund has been issued in the amount of $79.88. The credit should be visible back to the account within business days. Please let us know if you have any additional
questions.Best Regards,***TeamExpress.comCustomer Service
Complaint: ***
I am rejecting this response because: It is the same generic answer they keep providing all their customers, and they still have not returned my emails or phone callsAdditionally only two items have come in form the order and the terms "any day now" is extremely vague
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I was already told once that items were to be in stock on a particular date and they were never sent I was sent this email on 2/13/stating that all items would be in on 2/17/2015, but it is 4/1/and I am still missing items off this orderThis company is lying about items being in stock just to try and cover their buttsI am now halfway through my season and my teams still don't have all the equipment they needThis is ridiculousI want to cancel all items on all orders.
Here you go . *** BB14S30 EASTON SADULT BBCOR BAT -14F 27 EBS514TN SCA LVS Ton Team Bag 14F SCARLET RED MIZUNO SAMURAI CATCHERS HELMET G12H RED SCA MIZUNO SAMURAI CTCHRS WHEEL BAG 14F SCARLET DOLDZ DIAMOND HIGH SCHOOL PRACTICE BASEBALL RCS120S R RAWLINGS RCS Glv Sca 12IN THROWS RIGHT R MIZUNO WORLD WIN FBM 12.5IN 14F THROWS RIGHT *** ( ALL OF THESE ITEMS I HAVE COMING IN 2/AND ON AVERAGE IT TAKES A COUPLE OF DAYS TO GET THESE ITEMS CHECKED IN AND READY TO SHIP OUT)*** From: *** ***Sent: Friday, February 13, 8:AMTo: *** ***Subject: Tracking Sasakwa baseball equipment quote If you have any tracking information for my order I would appreciate it.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
We sincerely apologize for the inconvenience. Our records show the mediums were shipped on via UPS tracking # *** and delivered on to *** ** *** ** *** *** ** *** Since the items have not been received we will file a UPS claim. Would you prefer replacements or a credit back to the card at this time? We currently do not have stock in the medium shirts but they are on order expected within weeks. Please let us know how you would like to proceed. Again, we apologize for the inconvenience.Best Regards,***TeamExpress.comCustomer Service
Unfortunately, the free promo wasn't added by the customer at the time of purchase. When we were contacted regarding the gloves we no longer had them available. However, we will be sending out a $gift certificate to Mr*** due to the confusion. Best
Regards,***TeamExpress.com Customer Service
We apologize for the confusion. The weight will be adjusted and billed to our account once it is in UPS possession. A new label isn't needed. Please let us know if you have any additional questions.Best Regards,***TeamExpress.comCustomer Service
Revdex.com:The only reason they decided to respond was due to me sending them an email to let them know I had filed a complaint with Revdex.comI'm thankful there is a source to go to like the Revdex.com to get justice for lousy companies like Team Express that give consumers nothing but BS excuses, as all the complaints filed prove. An honest business wouldn't make a customer wait over months to get a refund for less than $Thank you Revdex.com!! I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meRegards, *** ***
We apologize this response was not satisfactory to Mr***. However, the year has nothing to do with the fact our phone lines, email servers and computer system are being overloaded. His refund was issued on 3.14.15. We are not engaging in any criminal or inept activities. Best Regards,***TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced. The check # *** was generated and has not been cleared by Mr***'s bank. However, we received verification it was received by *** *** via email address ***@sbcglobal.net on 6.9.15. If you have any questions please let us know. Best Regards,***TeamExpress.comCustomer Service
Complaint: ***
I am rejecting this response because:This company did credit my account for which was the price of the helmet before sales tax I feel that the sales tax of $should also be credited Besides the inconvenience and delays from their service I don't think they have any right to keep this money I have waited for them to correct their accounting but have not received the amount in question yet
Regards,
*** ***
We sincerely apologize for the delay and inconvenience you experienced due to our system conversion. The return was processed in the amount of $for order *** on 3.22.15. Attached is an image of the items and dollar amounts per item. Please let us know if you have any
additional questions.Best Regards,***TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We sincerely apologize for the delay and inconvenience you experienced due to our recent system conversion. We appreciate your patience and understanding as we work to return to our shipping and service standards. We received information that your final items of your order
were delivered directly from the manufacturer yesterday. We appreciate your patience and understanding as we work to return to our customer service and shipping standards. Please let us know if you have any additional questionsBest Regards,***TeamExpress.comCustomer Service
Complaint: ***
I am rejecting this response because:MY CARD WAS BILLED AT THE TIME I PLACED MY ORDER AND THE AMOUNT OF THE ORDER AND SHIPPING WAS DEDUCTED FROM MY CARD NEARLY A WEEK BEFORE SHIPPINGRegardless, this is a poor excuse for the way you conduct your business and your lack of customer support
Regards,
*** ***
We sincerely apologize as it seems a miscommunication has occurred. We don't charge the card at the time the order is placed. We authorize the card to verify the funds are available. However, we only bill when an item is shipped an generates a tracking number. I do see that
items are still listed as backordered from the manufacturers. At this time we can cancel the order if Ms*** would like. We cannot guarantee when the goods will be shipped due to the ongoing port issues in LA. The authorization hold from your bank should drop off the account within 7-business days of the order placement. If that hold is still listed on the account please notify us so we can resolve the issue with the bank. Again, please let us know if you would like these items cancelled and/or need assistance with your bank.Best Regards,***TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I can buy the item today, right now on their site for more moneyTo say it's not available is wrongI have them the option of different colors that would be acceptable and they still refuse to accept they are selling the item I purchased at a higher price.
Regards,
*** ***
Our records indicate that the shoes shipped out on November 30, and were delivered on December 5, 2014. We are happy to accept the shoes back for a full refund. Please visit our returns page to create a label. Once the shoes are returned back to us a refund will be processed. Please let us know if you have any additional questions.Best regards,***Team Express Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However, perhaps they could've made more of an effort to keep customer's informed. As they were still updating their facebook account, they could've been responding to emails. Also, be more truthful about the delay. Instead of saying a couple days, perhaps they could say they're having issues and NO estimated time of delivery
Regards, *** ***
We sincerely apologize for the delays and inconvenience you experienced with this order. At this time the refund has been issued in the amount of $79.88. The credit should be visible back to the account within business days. Please let us know if you have any additional
questions.Best Regards,***TeamExpress.comCustomer Service
Complaint: ***
I am rejecting this response because: It is the same generic answer they keep providing all their customers, and they still have not returned my emails or phone callsAdditionally only two items have come in form the order and the terms "any day now" is extremely vague
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I was already told once that items were to be in stock on a particular date and they were never sent I was sent this email on 2/13/stating that all items would be in on 2/17/2015, but it is 4/1/and I am still missing items off this orderThis company is lying about items being in stock just to try and cover their buttsI am now halfway through my season and my teams still don't have all the equipment they needThis is ridiculousI want to cancel all items on all orders.
Here you go . *** BB14S30 EASTON SADULT BBCOR BAT -14F 27 EBS514TN SCA LVS Ton Team Bag 14F SCARLET RED MIZUNO SAMURAI CATCHERS HELMET G12H RED SCA MIZUNO SAMURAI CTCHRS WHEEL BAG 14F SCARLET DOLDZ DIAMOND HIGH SCHOOL PRACTICE BASEBALL RCS120S R RAWLINGS RCS Glv Sca 12IN THROWS RIGHT R MIZUNO WORLD WIN FBM 12.5IN 14F THROWS RIGHT *** ( ALL OF THESE ITEMS I HAVE COMING IN 2/AND ON AVERAGE IT TAKES A COUPLE OF DAYS TO GET THESE ITEMS CHECKED IN AND READY TO SHIP OUT)*** From: *** ***Sent: Friday, February 13, 8:AMTo: *** ***Subject: Tracking Sasakwa baseball equipment quote If you have any tracking information for my order I would appreciate it.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
We sincerely apologize for the inconvenience. Our records show the mediums were shipped on via UPS tracking # *** and delivered on to *** ** *** ** *** *** ** *** Since the items have not been received we will file a UPS claim. Would you prefer replacements or a credit back to the card at this time? We currently do not have stock in the medium shirts but they are on order expected within weeks. Please let us know how you would like to proceed. Again, we apologize for the inconvenience.Best Regards,***TeamExpress.comCustomer Service
Unfortunately, the free promo wasn't added by the customer at the time of purchase. When we were contacted regarding the gloves we no longer had them available. However, we will be sending out a $gift certificate to Mr*** due to the confusion. Best
Regards,***TeamExpress.com Customer Service
We apologize for the confusion. The weight will be adjusted and billed to our account once it is in UPS possession. A new label isn't needed. Please let us know if you have any additional questions.Best Regards,***TeamExpress.comCustomer Service
Revdex.com:The only reason they decided to respond was due to me sending them an email to let them know I had filed a complaint with Revdex.comI'm thankful there is a source to go to like the Revdex.com to get justice for lousy companies like Team Express that give consumers nothing but BS excuses, as all the complaints filed prove. An honest business wouldn't make a customer wait over months to get a refund for less than $Thank you Revdex.com!! I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meRegards, *** ***
We apologize this response was not satisfactory to Mr***. However, the year has nothing to do with the fact our phone lines, email servers and computer system are being overloaded. His refund was issued on 3.14.15. We are not engaging in any criminal or inept activities. Best Regards,***TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced. The check # *** was generated and has not been cleared by Mr***'s bank. However, we received verification it was received by *** *** via email address ***@sbcglobal.net on 6.9.15. If you have any questions please let us know. Best Regards,***TeamExpress.comCustomer Service
Complaint: ***
I am rejecting this response because:This company did credit my account for which was the price of the helmet before sales tax I feel that the sales tax of $should also be credited Besides the inconvenience and delays from their service I don't think they have any right to keep this money I have waited for them to correct their accounting but have not received the amount in question yet
Regards,
*** ***
We sincerely apologize for the delay and inconvenience you experienced due to our system conversion. The return was processed in the amount of $for order *** on 3.22.15. Attached is an image of the items and dollar amounts per item. Please let us know if you have any
additional questions.Best Regards,***TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We sincerely apologize for the delay and inconvenience you experienced due to our recent system conversion. We appreciate your patience and understanding as we work to return to our shipping and service standards. We received information that your final items of your order
were delivered directly from the manufacturer yesterday. We appreciate your patience and understanding as we work to return to our customer service and shipping standards. Please let us know if you have any additional questionsBest Regards,***TeamExpress.comCustomer Service
Complaint: ***
I am rejecting this response because:MY CARD WAS BILLED AT THE TIME I PLACED MY ORDER AND THE AMOUNT OF THE ORDER AND SHIPPING WAS DEDUCTED FROM MY CARD NEARLY A WEEK BEFORE SHIPPINGRegardless, this is a poor excuse for the way you conduct your business and your lack of customer support
Regards,
*** ***
We sincerely apologize as it seems a miscommunication has occurred. We don't charge the card at the time the order is placed. We authorize the card to verify the funds are available. However, we only bill when an item is shipped an generates a tracking number. I do see that
items are still listed as backordered from the manufacturers. At this time we can cancel the order if Ms*** would like. We cannot guarantee when the goods will be shipped due to the ongoing port issues in LA. The authorization hold from your bank should drop off the account within 7-business days of the order placement. If that hold is still listed on the account please notify us so we can resolve the issue with the bank. Again, please let us know if you would like these items cancelled and/or need assistance with your bank.Best Regards,***TeamExpress.com Customer Service