Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
We took delivery of the product yesterday
Regards,
*** ***
We sincerely apologize for the delays and inconvenience you experienced with this order, due to our recent system conversion. I do show your order has been shipped and delivered via UPS tracking # ***. If you have any additional questions please let us know.Best
Regards,***TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced due to our recent system conversion. We appreciate your patience and understanding as we work to return to our shipping and service standards. A label was emailed to you today to return the order and I've
requested the shipping be refunded as well. Once the order is returned to us, the credit will be put back to the original form of payment. Again, we're very sorry for the trouble you had in reaching us.Best Regards,***TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced with this order. Per our records the refund was issued on 4.20.15. If you have still not received the refund please let us know. Again, we apologize for the delay and inconvenience.Best
Regards,***TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced, due to our recent computer system conversion. We appreciate your patience and understanding as we work to return to our shipping and service standards. Your back orders came through from the old system
with a different shipping address, but we have corrected the address and the batting gloves are on the way to the correct address. The bat, which is still on back order, will also ship to the correct address.We are offering a 15% discount on your next order to our customers who have back orders; you should have received that email previously which includes a promotional code you can use.Again, we're very sorry for the trouble with your order.Best regards,***Teamexpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. Per your request, we have canceled your order and you have not been charged. If you have any additional questions please let us know.Again, we're very sorry about the delay in shipping your
order.Best Regards,***Teamexpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. Per your phone request on 3/25/15, your order has been canceled.Again, we are very sorry for the delay in shipping your order.Best Regards,***
We sincerely apologize for the delay and miscommunication. At this time your order has been cancelled per your request. You should see the refund to your Amazon account within the next 3-business days. You will be refunded in full for the amount of $21.83. If you do not
receive the refund please let us know. Best Regards,*** TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. Our accounting department issued that refund today and you should see those funds later today. If you have any additional questions please let us know.Best Regards,***
We apologize you did not find our response acceptable. We will be happy to give you 20% off a single item and free shipping. Please let us know if there any additional concerns.Best Regards,***TeamExpress.com Customer Service
Complaint: ***
I am rejecting this response because: I need a shipping label for poundsThey sent one for poundsOnce I receive correct label then I will accept and ship package
Regards,
*** ***
We sincerely apologize for the delays and inconvenience you experienced. We are currently being inundated with more phone calls, emails and requests than we can return in a timely manner. However, we are actively expanding our phone systems and service staff to better serve our
customers. At this time the refund has been processed back to the credit card on file. Refunds can take up to business days to be visible on the account. If you do not see the credit after business days please let us know. Best Regards,***TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order. Can you please provide the tracking information so we are able to expedite the return? Please let us know if you have any additional questions.Best Regards,***TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience you experienced with this order. Unfortunately, we are not able to ship the item at this time. As a result the order has been cancelled. We apologize for the inconvenience. Please let us know if you have any additional
questions.Best Regards,***TeamExpress.com Customer Service
We apologize for the delay and inconvenience you experienced due to our system conversion. At this time the order has shipped complete. If you would prefer to return the order, please visit the returns portion of our website to create a return label. Please let us know if you have
any additional questions.Best Regards,***TeamExpress.com Customer Service
I sincerely apologize for the error. After looking further into the order it was a Visa ending in *** that was used for this order. Nothing was billed to this card, however, an authorization hold may have been placed by your bank when the order was entered. At no time did we remove the funds from your account. If the authorization hold is still showing let us know so we can reach out to your bank and have it removed. Please let us know if you have any additional questions.Best Regards,***TeamExpress.com Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID 10563173, and find that this resolution is satisfactory to meRegards, Cathy O'brien
We apologize but we are unable to assist without an order number or any other information regarding the order. Please send more information so that we are able to better assist our customer.Best Regards,*** TeamExpress.com Customer Service
***,Thanks so much for
your help! Amazing how I could get nowhere with this joke of a company until I got you guys involved. I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thanks again,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
We took delivery of the product yesterday
Regards,
*** ***
We sincerely apologize for the delays and inconvenience you experienced with this order, due to our recent system conversion. I do show your order has been shipped and delivered via UPS tracking # ***. If you have any additional questions please let us know.Best
Regards,***TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced due to our recent system conversion. We appreciate your patience and understanding as we work to return to our shipping and service standards. A label was emailed to you today to return the order and I've
requested the shipping be refunded as well. Once the order is returned to us, the credit will be put back to the original form of payment. Again, we're very sorry for the trouble you had in reaching us.Best Regards,***TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced with this order. Per our records the refund was issued on 4.20.15. If you have still not received the refund please let us know. Again, we apologize for the delay and inconvenience.Best
Regards,***TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced, due to our recent computer system conversion. We appreciate your patience and understanding as we work to return to our shipping and service standards. Your back orders came through from the old system
with a different shipping address, but we have corrected the address and the batting gloves are on the way to the correct address. The bat, which is still on back order, will also ship to the correct address.We are offering a 15% discount on your next order to our customers who have back orders; you should have received that email previously which includes a promotional code you can use.Again, we're very sorry for the trouble with your order.Best regards,***Teamexpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. Per your request, we have canceled your order and you have not been charged. If you have any additional questions please let us know.Again, we're very sorry about the delay in shipping your
order.Best Regards,***Teamexpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. Per your phone request on 3/25/15, your order has been canceled.Again, we are very sorry for the delay in shipping your order.Best Regards,***
We sincerely apologize for the delay and miscommunication. At this time your order has been cancelled per your request. You should see the refund to your Amazon account within the next 3-business days. You will be refunded in full for the amount of $21.83. If you do not
receive the refund please let us know. Best Regards,*** TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. Our accounting department issued that refund today and you should see those funds later today. If you have any additional questions please let us know.Best Regards,***
The order has been cancelled per your request on via phone. You were never charged for the order.Best Regards,***TeamExpress.com Customer Service
We apologize you did not find our response acceptable. We will be happy to give you 20% off a single item and free shipping. Please let us know if there any additional concerns.Best Regards,***TeamExpress.com Customer Service
Complaint: ***
I am rejecting this response because: I need a shipping label for poundsThey sent one for poundsOnce I receive correct label then I will accept and ship package
Regards,
*** ***
We sincerely apologize for the delays and inconvenience you experienced. We are currently being inundated with more phone calls, emails and requests than we can return in a timely manner. However, we are actively expanding our phone systems and service staff to better serve our
customers. At this time the refund has been processed back to the credit card on file. Refunds can take up to business days to be visible on the account. If you do not see the credit after business days please let us know. Best Regards,***TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order. Can you please provide the tracking information so we are able to expedite the return? Please let us know if you have any additional questions.Best Regards,***TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience you experienced with this order. Unfortunately, we are not able to ship the item at this time. As a result the order has been cancelled. We apologize for the inconvenience. Please let us know if you have any additional
questions.Best Regards,***TeamExpress.com Customer Service
We apologize for the delay and inconvenience you experienced due to our system conversion. At this time the order has shipped complete. If you would prefer to return the order, please visit the returns portion of our website to create a return label. Please let us know if you have
any additional questions.Best Regards,***TeamExpress.com Customer Service
I sincerely apologize for the error. After looking further into the order it was a Visa ending in *** that was used for this order. Nothing was billed to this card, however, an authorization hold may have been placed by your bank when the order was entered. At no time did we remove the funds from your account. If the authorization hold is still showing let us know so we can reach out to your bank and have it removed. Please let us know if you have any additional questions.Best Regards,***TeamExpress.com Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID 10563173, and find that this resolution is satisfactory to meRegards, Cathy O'brien
We apologize but we are unable to assist without an order number or any other information regarding the order. Please send more information so that we are able to better assist our customer.Best Regards,*** TeamExpress.com Customer Service
***,Thanks so much for
your help! Amazing how I could get nowhere with this joke of a company until I got you guys involved. I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thanks again,
*** ***