We sincerely apologize for the delay and inconvenience you experienced with this order. At this time the shoes have been shipped via UPS tracking # ***. A refund was issued today in the amount of $9.95. It will be visible to the original form of payment within
business days. Please let us know if you have any additional questions.Best Regards,***TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience due to our system conversion and backorder. At this time the order has been shipped complete via UPS tracking # ***. Please let us know if you have any additional questions.Best Regards,***TeamExpress.com Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Please cancel my order as referenced in their email
Regards,
*** ***
Mr***,
We apologize for the delay in processing that refund for you. I see that the package finally made it from our receiving department over to returns and the refund was issued back to your credit card on 11/12/14. For the inconvenience and delay, we are also going to refund
the amount of shipping you initially paid for your order. That refund will appear on your card also within the next couple of days. Again, we're very sorry for the delay! Please let us know if you have any further questions or concerns
*** ***, Call Center Manager
This glove was never cancelled on Mr***'s order. It was simply backordered from the manufacturer. It has now shipped, since the inventory arrived, via UPS tracking #***. We haven't been able to keep up with the volume of calls, emails and requests. His
requests/emails were not ignored once he filed a claim or mentioned the Revdex.com. Best Regards,***TeamExpress.com
We sincerely apologize for the delay and inconvenience due to our system conversion. At this time the order has been shipped complete via UPS tracking numbers # *** and ***. If you have any additional questions please let us know.Best Regards,***
TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced. At this time the mesh bags and bat have been cancelled per your request. These items were not charged to your credit card, as we only bill upon shipment. Please let us know if you have
any additional questions.Best Regards,***TeamExpress.comCustomer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However, I do not see this as a full resolution as I have yet to be refunded the cost of the merchandise and shipping costs
Regards,
*** ***
We sincerely apologize for the delay you experienced. Please visit the returns portion of our website for additional information regarding returns. Return labels can be created from our website if Mr*** would prefer to use our label instead of return the items with his own
shipping method. Once the products have been returned they will be promptly returned and a credit issued to the original form of payment used on his order. Please let us know if you have any additional questions.Best Regards,***TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. We emailed UPS labels to the customer on 3/16/and again on 3/25/- the labels were sent to ***@YAHOO.COM and will appear to be from UPS. They may have fallen into the customer's spam
or junk email, depending on email settings. If the labels still aren't there, we can put one into the mail or fax it, whatever is easiest for the customer.Best regards,***TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced. At this time the order has shipped via UPS tracking # ***. If you would prefer to return the glove we will provide a prepaid shipping label to return the item. Once the item is received we will
process a credit for the product and shipping charge. Please let us know how you would prefer to proceed. Best Regards,***TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. Per your request, we have canceled this order and you haven't been charged. If you have any additional questions please let us know.Best Regards,***
Complaint: ***I am rejecting this response because:I have received the $51.90, but no longer have the gift card for them to put the credit back ontoOnce I made the initial purchase with the gift card, I saw no reason to keep a card with no balance on itI need another gift card sent to me or a check for $50.00.Regards,*** ***
We sincerely apologize for the delay and inconvenience you experienced due to our system conversion. Unfortunately, the mask ordered is backordered. Per your request the order has been cancelled. You were not billed for the order, as it had not shipped. An authorization
hold was created at the time the order was placed. If this is still showing on your account please let us know.Best Regards,***TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time our records show you contacted our call center on to correct this issue. If there are any additional concerns please let us knowBest Regards,***TeamExpress.com Customer
Service
We sincerely apologize for the delay and inconvenience you experienced with this order, due to our system conversion. The Russell tee and Brett warm up cords were shipped NDA via UPS tracking # *** on 4.9.15. A refund won't be issued for the Easton bat since we did not
charge the card. An authorization hold was placed on the card but dropped off. If the hold is still visible on Mr***'s account please let us know.Best Regards,***TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience you experienced, due to our system conversion. Our systems are currently being inundated with more calls, emails and requests than we can handle. We are rapidly expanding all systems to return to our service standards. At this time one pair of shoes was shipped, the other was cancelled due to availability. A refund for the amount of $has been issued back to the Amazon account on file. If you do not see this refund within 3-business days please let us know.Best Regards,***TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time the order has been cancelled per your request. You were not charged for the item, as we only bill upon shipment. An authorization hold was placed on the account at the time of
placement, but should have dropped off after 7-days. If you are still seeing the authorization hold please let us know. Again, we apologize for the inconvenience. Let us know if you have any additional questions.Best Regards,***TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time the shoes have been shipped via UPS tracking # ***. A refund was issued today in the amount of $9.95. It will be visible to the original form of payment within
business days. Please let us know if you have any additional questions.Best Regards,***TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience due to our system conversion and backorder. At this time the order has been shipped complete via UPS tracking # ***. Please let us know if you have any additional questions.Best Regards,***TeamExpress.com Customer
Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Please cancel my order as referenced in their email
Regards,
*** ***
Mr***,
We apologize for the delay in processing that refund for you. I see that the package finally made it from our receiving department over to returns and the refund was issued back to your credit card on 11/12/14. For the inconvenience and delay, we are also going to refund
the amount of shipping you initially paid for your order. That refund will appear on your card also within the next couple of days. Again, we're very sorry for the delay! Please let us know if you have any further questions or concerns
*** ***, Call Center Manager
This glove was never cancelled on Mr***'s order. It was simply backordered from the manufacturer. It has now shipped, since the inventory arrived, via UPS tracking #***. We haven't been able to keep up with the volume of calls, emails and requests. His
requests/emails were not ignored once he filed a claim or mentioned the Revdex.com. Best Regards,***TeamExpress.com
We sincerely apologize for the delay and inconvenience due to our system conversion. At this time the order has been shipped complete via UPS tracking numbers # *** and ***. If you have any additional questions please let us know.Best Regards,***
TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced. At this time the mesh bags and bat have been cancelled per your request. These items were not charged to your credit card, as we only bill upon shipment. Please let us know if you have
any additional questions.Best Regards,***TeamExpress.comCustomer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However, I do not see this as a full resolution as I have yet to be refunded the cost of the merchandise and shipping costs
Regards,
*** ***
We sincerely apologize for the delay you experienced. Please visit the returns portion of our website for additional information regarding returns. Return labels can be created from our website if Mr*** would prefer to use our label instead of return the items with his own
shipping method. Once the products have been returned they will be promptly returned and a credit issued to the original form of payment used on his order. Please let us know if you have any additional questions.Best Regards,***TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. We emailed UPS labels to the customer on 3/16/and again on 3/25/- the labels were sent to ***@YAHOO.COM and will appear to be from UPS. They may have fallen into the customer's spam
or junk email, depending on email settings. If the labels still aren't there, we can put one into the mail or fax it, whatever is easiest for the customer.Best regards,***TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced. At this time the order has shipped via UPS tracking # ***. If you would prefer to return the glove we will provide a prepaid shipping label to return the item. Once the item is received we will
process a credit for the product and shipping charge. Please let us know how you would prefer to proceed. Best Regards,***TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. Per your request, we have canceled this order and you haven't been charged. If you have any additional questions please let us know.Best Regards,***
Complaint: ***I am rejecting this response because:I have received the $51.90, but no longer have the gift card for them to put the credit back ontoOnce I made the initial purchase with the gift card, I saw no reason to keep a card with no balance on itI need another gift card sent to me or a check for $50.00.Regards,*** ***
We sincerely apologize for the delay and inconvenience you experienced due to our system conversion. Unfortunately, the mask ordered is backordered. Per your request the order has been cancelled. You were not billed for the order, as it had not shipped. An authorization
hold was created at the time the order was placed. If this is still showing on your account please let us know.Best Regards,***TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time our records show you contacted our call center on to correct this issue. If there are any additional concerns please let us knowBest Regards,***TeamExpress.com Customer
Service
We sincerely apologize for the delay and inconvenience you experienced with this order, due to our system conversion. The Russell tee and Brett warm up cords were shipped NDA via UPS tracking # *** on 4.9.15. A refund won't be issued for the Easton bat since we did not
charge the card. An authorization hold was placed on the card but dropped off. If the hold is still visible on Mr***'s account please let us know.Best Regards,***TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience you experienced, due to our system conversion. Our systems are currently being inundated with more calls, emails and requests than we can handle. We are rapidly expanding all systems to return to our service standards. At this time one pair of shoes was shipped, the other was cancelled due to availability. A refund for the amount of $has been issued back to the Amazon account on file. If you do not see this refund within 3-business days please let us know.Best Regards,***TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time the order has been cancelled per your request. You were not charged for the item, as we only bill upon shipment. An authorization hold was placed on the account at the time of
placement, but should have dropped off after 7-days. If you are still seeing the authorization hold please let us know. Again, we apologize for the inconvenience. Let us know if you have any additional questions.Best Regards,***TeamExpress.com Customer Service