Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, only due to the fact nothing else will be done. I find it very convenient Team Express provided a refund the day after I filled a complaint with the Revdex.com, especially when I had requested action on multiple occasions in the past with no success. A customer should never have to wait over two months for a refund of goods that were never delivered. It should not matter if this was due to the manufacturer not providing Team Express with a refund, Team Express still has an obligation to their customers. Apparently, if the manufacturer never gave Team Express a refund, they in turn would never give their customers a refund either. I will never do business with Team Express again and will warn others of their poor business practices.Regards, [redacted]
Complaint: [redacted]
I am rejecting this response because:They say to contact them but how is that possible when I have tried every avenue possible to do so and they still do not answer nor respond. I recently found an old email from and got a response (but not a response thereafter) saying that they had packed up my items this past weekend and sent them out...... and now they say they do not have it? Also, it shows they sent TWO pairs of pants when in fact only ONE was sent/received. Their website, for my order, says they sent two as well as up until this morning said the items were "in warehouse". How can a business be allowed to run on so much false statements?
Regards,
[redacted]
The funds were sitting on your account and the representative you spoke to didn't realize that the credit didn't go back directly to your account, but was still on your account. I saw this was the case today when I did a little more digging on your order. I then went to my accounting manager who immediately issued the credit back to your account. It may take your bank a day or so to process it, but the credit was definitely issued today by our accounting department.Again, we're very sorry for this delay in getting your money back to you.Best Regards,[redacted]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
this is exactly the reason for the complaint! They can't find my order? Really? They emailed me about the back order status and dates the items would be in which has long passed and I have received nothing (communication or items). This is the same excuse they have been using going on 2 months now. Very poor customer service! Just check baseball express on yahoo or any social media and you will find there are hundreds of customers VERY unhappy with this business!
We sincerely apologize for the delay and inconvenience you experienced with your order. Per your request, we have canceled your order and your funds have been put back onto your payment method. If you have any additional questions please let us know. Best...
Complaint: [redacted]
I am rejecting this response because: the order has been cancelled for days now with no refund or any acknowledgement of how or when I will be refunded.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience. Mr. [redacted]'s order placed on 3.24.15 was shipped complete on 3.31.15 via UPS tracking # [redacted] If you have any additional questions please let us know.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time the order has been received and processed as a return via the prepaid return shipping label we provided. The credit was issued yesterday 6.16.15 and should be visible on your account...
within 3-5 business days. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Complaint: [redacted]
I am rejecting this response because: This is 2015 and there is NO possible way that your business cannot communicate to a customer if you so choose. You have had numerous opportunities to responed to me via email. I do NOT think your email or phone system has been affected by your supposed computer issues. You have been able to email me when you choose to. My USPS tracking number is [redacted]. I do not think that your supposed computer conversion problems have affected your phone system, however the line is busy EVERY time I call! You are purposely avoiding customers due to criminal activity or ineptitude. Again, this is 2015 and you can contact or reply to anyone you choose. You are avoiding my complaint.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me pending refund of all monies involved with purchases (excluding the one shipped item).
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: Items are still in original shipping box & envelopes that they were shipped in. Several attempts were made to cancel this order prior to being shipped. I don't feel I should have to pay an additional price of $5.95 per item to ship back to you. Please email us a shipping label so that I can return them. Returning the shoes & the belts, the pants arrived in great time & are being used. Thank you for cancelling the remaining portion of our order. Please email the shipping label to [redacted]@gmail.com.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced due to our system conversion. At this time the order has been cancelled per the customers request. A refund won't be issued as the card was never charged. If you are still seeing the authorization hold on the...
account please let us know.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced due to our system conversion. At this time the remaining item the Accubat has been cancelled. All other items were shipped prior to the cancellation request. We will provide a shipping label at no cost and...
expedite the return once the product has been returned to our facility. The email listed on this complaint is where the UPS generated email will be sent. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience. At this time we do not show a return has been received. Can you please provide the tracking information for the package? It will assist us in expediting your return. Please let us know if you have any questions.Best...
Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time we will be sending out replacement items. Again, we sincerely apologize for the delay and inconvenience. Please let us know if you have any additional questions.Best...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
They did return my money. My items were on back-order which is understandable. But there order status online did not indicate that. Frustrating having to wait on hold for an hour to get the order cancelled.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We sincerely apologize the glove was delayed. The original estimated shipping date is based on information we received from Rawlings. We try to notify customers as quickly as possible regarding any delays or backorders to their orders. However, it appears our automated emails did...
not send out a secondary update with the new estimated date. We are currently in the process of changing our systems to be more customer friendly and provide more frequent updates. Customer service is very important to us! I do show that Mr. [redacted] requested to cancel the order on 1.20.2015 and per his request the order was cancelled. We do not charge for the order until it has been ship confirmed in our system. There is an authorization issued at the time the order is placed to verify the card is active, this authorization should have dropped off within 7-10 business days. If it is still showing active with his bank please contact us so we can reach out and confirm it has been removed from his bank account. Please let us know if you have any additional questions or concerns. Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delays you have experienced with your order, due to our recent system conversion. At this time I show your Marucci pro batting gloves are still on back order. We are expecting the gloves to arrive any day. They will immediately be shipped to you...
once they are received. If you would prefer to cancel or substitute your item please let us know. You have not been billed for the gloves as we only bill when an item ships. Please let us know if you have any additional questions.Best Regards,[redacted] TeamExpress.com Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, only due to the fact nothing else will be done. I find it very convenient Team Express provided a refund the day after I filled a complaint with the Revdex.com, especially when I had requested action on multiple occasions in the past with no success. A customer should never have to wait over two months for a refund of goods that were never delivered. It should not matter if this was due to the manufacturer not providing Team Express with a refund, Team Express still has an obligation to their customers. Apparently, if the manufacturer never gave Team Express a refund, they in turn would never give their customers a refund either. I will never do business with Team Express again and will warn others of their poor business practices.Regards, [redacted]
Complaint: [redacted]
I am rejecting this response because:They say to contact them but how is that possible when I have tried every avenue possible to do so and they still do not answer nor respond. I recently found an old email from and got a response (but not a response thereafter) saying that they had packed up my items this past weekend and sent them out...... and now they say they do not have it? Also, it shows they sent TWO pairs of pants when in fact only ONE was sent/received. Their website, for my order, says they sent two as well as up until this morning said the items were "in warehouse". How can a business be allowed to run on so much false statements?
Regards,
[redacted]
The funds were sitting on your account and the representative you spoke to didn't realize that the credit didn't go back directly to your account, but was still on your account. I saw this was the case today when I did a little more digging on your order. I then went to my accounting manager who immediately issued the credit back to your account. It may take your bank a day or so to process it, but the credit was definitely issued today by our accounting department.Again, we're very sorry for this delay in getting your money back to you.Best Regards,[redacted]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
this is exactly the reason for the complaint! They can't find my order? Really? They emailed me about the back order status and dates the items would be in which has long passed and I have received nothing (communication or items). This is the same excuse they have been using going on 2 months now. Very poor customer service! Just check baseball express on yahoo or any social media and you will find there are hundreds of customers VERY unhappy with this business!
We sincerely apologize for the delay and inconvenience you experienced with your order. Per your request, we have canceled your order and your funds have been put back onto your payment method. If you have any additional questions please let us know. Best...
Regards,[redacted]TeamExpress.comCustomer Service
Complaint: [redacted]
I am rejecting this response because: the order has been cancelled for days now with no refund or any acknowledgement of how or when I will be refunded.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience. Mr. [redacted]'s order placed on 3.24.15 was shipped complete on 3.31.15 via UPS tracking # [redacted] If you have any additional questions please let us know.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time the order has been received and processed as a return via the prepaid return shipping label we provided. The credit was issued yesterday 6.16.15 and should be visible on your account...
within 3-5 business days. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Complaint: [redacted]
I am rejecting this response because: This is 2015 and there is NO possible way that your business cannot communicate to a customer if you so choose. You have had numerous opportunities to responed to me via email. I do NOT think your email or phone system has been affected by your supposed computer issues. You have been able to email me when you choose to. My USPS tracking number is [redacted]. I do not think that your supposed computer conversion problems have affected your phone system, however the line is busy EVERY time I call! You are purposely avoiding customers due to criminal activity or ineptitude. Again, this is 2015 and you can contact or reply to anyone you choose. You are avoiding my complaint.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me pending refund of all monies involved with purchases (excluding the one shipped item).
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: Items are still in original shipping box & envelopes that they were shipped in. Several attempts were made to cancel this order prior to being shipped. I don't feel I should have to pay an additional price of $5.95 per item to ship back to you. Please email us a shipping label so that I can return them. Returning the shoes & the belts, the pants arrived in great time & are being used. Thank you for cancelling the remaining portion of our order. Please email the shipping label to [redacted]@gmail.com.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced due to our system conversion. At this time the order has been cancelled per the customers request. A refund won't be issued as the card was never charged. If you are still seeing the authorization hold on the...
account please let us know.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced due to our system conversion. At this time the remaining item the Accubat has been cancelled. All other items were shipped prior to the cancellation request. We will provide a shipping label at no cost and...
expedite the return once the product has been returned to our facility. The email listed on this complaint is where the UPS generated email will be sent. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience. At this time we do not show a return has been received. Can you please provide the tracking information for the package? It will assist us in expediting your return. Please let us know if you have any questions.Best...
Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time we will be sending out replacement items. Again, we sincerely apologize for the delay and inconvenience. Please let us know if you have any additional questions.Best...
Regards,[redacted]TeamExpress.comCustomer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
They did return my money. My items were on back-order which is understandable. But there order status online did not indicate that. Frustrating having to wait on hold for an hour to get the order cancelled.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We sincerely apologize the glove was delayed. The original estimated shipping date is based on information we received from Rawlings. We try to notify customers as quickly as possible regarding any delays or backorders to their orders. However, it appears our automated emails did...
not send out a secondary update with the new estimated date. We are currently in the process of changing our systems to be more customer friendly and provide more frequent updates. Customer service is very important to us! I do show that Mr. [redacted] requested to cancel the order on 1.20.2015 and per his request the order was cancelled. We do not charge for the order until it has been ship confirmed in our system. There is an authorization issued at the time the order is placed to verify the card is active, this authorization should have dropped off within 7-10 business days. If it is still showing active with his bank please contact us so we can reach out and confirm it has been removed from his bank account. Please let us know if you have any additional questions or concerns. Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delays you have experienced with your order, due to our recent system conversion. At this time I show your Marucci pro batting gloves are still on back order. We are expecting the gloves to arrive any day. They will immediately be shipped to you...
once they are received. If you would prefer to cancel or substitute your item please let us know. You have not been billed for the gloves as we only bill when an item ships. Please let us know if you have any additional questions.Best Regards,[redacted] TeamExpress.com Customer Service