We sincerely apologize for the inconvenience regarding this matter that Mr. [redacted] has experienced. Unfortunately, per our policy, we cannot issue a refund for legal tender for a coupon. Mr. [redacted] has already been offered 20% off of any one item excluding custom gear, as well as free shipping on a future order, when he spoke with one of our customer service managers in our call centre. This offer is the most we are able to provide for Mr. Sypers, as we cannot issue a refund for legal tender for this type of coupon. If Mr. [redacted] would like to place an order for 20% off of a non-custom item of his choosing with free shipping, please contact us at ###-###-#### so that we may apply the discount to his order when it is placed. Best Regards, [redacted]Team Express Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order. The refund was issued on 5.22.15 in the amount of $21.90. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced. At this time the order has been cancelled per your request. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, no shipping charges were included in my refund.
Regards,
[redacted]
We sincerely apologize for the delays and inconvenience you experienced. At this time our records show we were unable to issue a refund, as we were never able to capture the funds due to decline. We have received the product back and the account has no pending balance at this time. ...
Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
This is a duplicate complaint. I cannot locate any orders for this customer and am unsure how to help him. We apologize for the lack of communication, due to a computer conversion, we are currently being inundated with more phone calls, emails and requests than we can handle. We...
are diligently working to rectify the situation for all our customers. We appreciate your patience and understanding as we work to return to our normal customer service and shipping standards. Please let us know if you have any additional questions.Best Regards,[redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. Per your request, we have canceled your order and you have been refunded for the amount of the bat that was on back order. All others have shipped and have been paid for. If you have...
any additional questions please let us know. Best Regards,[redacted]TeamExpress.comCustomer Service
Complaint: [redacted]
I am rejecting this response because:One would expect an item to be shipped within a day of their credit card being charged. Your company policy seems to be to take an order, take the money, and wait until a complaint is filed with the Revdex.com. Your delay in shipping is inexcusable for an in stock item. I was forced to modify practice plans due to this delay. You also need to answer your phone. I'm not the first to complain about your business for these exact same reasons and I'm pretty sure I will not be the last.
Regards,
[redacted]
We sincerely apologize for the delays and inconvenience. At this time our records show you have received the Demarini batting gloves and Louisville players bag personalization via UPS tracking # [redacted], and the Evoshield wrist guard via UPS tracking # [redacted]. The...
following items have been cancelled; Champro youth banana style cup, UA Spine cleats size 9, and the Louisville Stick Pack bat pack. A refund in the amount of $101.76 has been issued back to the Paypal account on the order. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]3, and find that this resolution is satisfactory to me.
Regards,
[redacted]
We sincerely apologize for the confusion. The refund has been issued via transaction number [redacted]. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We apologize for the delay and inconvenience you experienced. At this time the item has been cancelled per your phone request on 5.19.15. You were not charged for the item, as we only bill upon shipment. Please let us know if you have any additional questions.Best...
From: [redacted] [mailto:[redacted] Sent: Tuesday, April 21, 2015 2:14 PM To: info Subject: Re: Revdex.com - You have a New Message from Revdex.com Regarding Complaint #[redacted] I wanted to let you know that as of Today April 21, 2015, the business has still not refunded my money. Last I heard they were doing it on April 8. Thank you, [redacted]
We sincerely apologize for the delay and inconvenience you experienced with your order. Per your request, we have canceled your order and you have not been charged. If you have any additional questions please let us know.Best Regards,[redacted]
Complaint: [redacted]
I am rejecting this response because:
I asked, in 2 different emails to their customer service department, that this order be cancelled. It should have been cancelled long ago, but I guess since no one reads the customer service emails, there was no way for that to happen. Two months is an unacceptable wait time for any order. This company has NEVER communicated with me until now. So now I have to wait to get this glove and then wait even more to get my refund. It's just completely & utterly ridiculous.
Regards,
[redacted]
We sincerely apologize for the inconvenience regarding your order, as well as the delay you have experienced in getting your replacement. Unfortunately, due to an error in our system, your order did not come through correctly and so you were never charged for the two colours of customization that...
you ordered, only one. When you spoke with [redacted], you were offered a partial refund on your order due to the error to keep the incorrect jerseys, or to have them replaced at no cost to you and to keep the first set of jerseys as well. At this time, our records show that your replacement order was submitted on 3.29.2016 and was shipped from Majestic 9 business days later, on 4.11.2016. We received tracking for this order two business days later due to our contact with Majestic being out of town and he was therefore unable to provide us with updates regarding your order. Unfortunately, by the time you contacted us to ask for a refund and cancel the replacement order on 4.14.2016, your replacement had already shipped and so we were unable to cancel the order or issue a refund at that point in time. Please let us know if there is anything further we can do to assist you. Thank you, [redacted]www.TeamExpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because: I don't have a discover card...on order [redacted] it was a Visa. Can you please tell me where the refund was sent?
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced due to our recent system conversion. We appreciate your patience and understanding as we work to return to our normal shipping and service standards. I see that you spoke to a rep on 3/30/15 and canceled a couple of...
items, two items were shipped on 4/2/15 (UPS tracking [redacted]) and the remaining two items are showing as in stock finally. I've emailed my warehouse today to see if they can get the remaining two items shipped out to you today.We appreciate your patience and understanding as we work to return to our normal customer service and shipping standards. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We sincerely apologize for the inconvenience regarding this matter that Mr. [redacted] has experienced. Unfortunately, per our policy, we cannot issue a refund for legal tender for a coupon. Mr. [redacted] has already been offered 20% off of any one item excluding custom gear, as well as free shipping on a future order, when he spoke with one of our customer service managers in our call centre. This offer is the most we are able to provide for Mr. Sypers, as we cannot issue a refund for legal tender for this type of coupon. If Mr. [redacted] would like to place an order for 20% off of a non-custom item of his choosing with free shipping, please contact us at ###-###-#### so that we may apply the discount to his order when it is placed. Best Regards, [redacted]Team Express Customer Service
We sincerely apologize for the delay and inconvenience you experienced with this order. The refund was issued on 5.22.15 in the amount of $21.90. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience you experienced. At this time the order has been cancelled per your request. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, no shipping charges were included in my refund.
Regards,
[redacted]
We sincerely apologize for the delays and inconvenience you experienced. At this time our records show we were unable to issue a refund, as we were never able to capture the funds due to decline. We have received the product back and the account has no pending balance at this time. ...
Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
This is a duplicate complaint. I cannot locate any orders for this customer and am unsure how to help him. We apologize for the lack of communication, due to a computer conversion, we are currently being inundated with more phone calls, emails and requests than we can handle. We...
are diligently working to rectify the situation for all our customers. We appreciate your patience and understanding as we work to return to our normal customer service and shipping standards. Please let us know if you have any additional questions.Best Regards,[redacted] TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. Per your request, we have canceled your order and you have been refunded for the amount of the bat that was on back order. All others have shipped and have been paid for. If you have...
any additional questions please let us know. Best Regards,[redacted]TeamExpress.comCustomer Service
Complaint: [redacted]
I am rejecting this response because:One would expect an item to be shipped within a day of their credit card being charged. Your company policy seems to be to take an order, take the money, and wait until a complaint is filed with the Revdex.com. Your delay in shipping is inexcusable for an in stock item. I was forced to modify practice plans due to this delay. You also need to answer your phone. I'm not the first to complain about your business for these exact same reasons and I'm pretty sure I will not be the last.
Regards,
[redacted]
We sincerely apologize for the delays and inconvenience. At this time our records show you have received the Demarini batting gloves and Louisville players bag personalization via UPS tracking # [redacted], and the Evoshield wrist guard via UPS tracking # [redacted]. The...
following items have been cancelled; Champro youth banana style cup, UA Spine cleats size 9, and the Louisville Stick Pack bat pack. A refund in the amount of $101.76 has been issued back to the Paypal account on the order. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]3, and find that this resolution is satisfactory to me.
Regards,
[redacted]
We sincerely apologize for the confusion. The refund has been issued via transaction number [redacted]. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We apologize for the delay and inconvenience you experienced. At this time the item has been cancelled per your phone request on 5.19.15. You were not charged for the item, as we only bill upon shipment. Please let us know if you have any additional questions.Best...
Regards,[redacted]TeamExpress.comCustomer Service
From: [redacted] [mailto:[redacted] Sent: Tuesday, April 21, 2015 2:14 PM To: info Subject: Re: Revdex.com - You have a New Message from Revdex.com Regarding Complaint #[redacted] I wanted to let you know that as of Today April 21, 2015, the business has still not refunded my money. Last I heard they were doing it on April 8. Thank you, [redacted]
We sincerely apologize for the delay and inconvenience you experienced with your order. Per your request, we have canceled your order and you have not been charged. If you have any additional questions please let us know.Best Regards,[redacted]
Complaint: [redacted]
I am rejecting this response because:
I asked, in 2 different emails to their customer service department, that this order be cancelled. It should have been cancelled long ago, but I guess since no one reads the customer service emails, there was no way for that to happen. Two months is an unacceptable wait time for any order. This company has NEVER communicated with me until now. So now I have to wait to get this glove and then wait even more to get my refund. It's just completely & utterly ridiculous.
Regards,
[redacted]
We sincerely apologize for the inconvenience regarding your order, as well as the delay you have experienced in getting your replacement. Unfortunately, due to an error in our system, your order did not come through correctly and so you were never charged for the two colours of customization that...
you ordered, only one. When you spoke with [redacted], you were offered a partial refund on your order due to the error to keep the incorrect jerseys, or to have them replaced at no cost to you and to keep the first set of jerseys as well. At this time, our records show that your replacement order was submitted on 3.29.2016 and was shipped from Majestic 9 business days later, on 4.11.2016. We received tracking for this order two business days later due to our contact with Majestic being out of town and he was therefore unable to provide us with updates regarding your order. Unfortunately, by the time you contacted us to ask for a refund and cancel the replacement order on 4.14.2016, your replacement had already shipped and so we were unable to cancel the order or issue a refund at that point in time. Please let us know if there is anything further we can do to assist you. Thank you, [redacted]www.TeamExpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because: I don't have a discover card...on order [redacted] it was a Visa. Can you please tell me where the refund was sent?
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced due to our recent system conversion. We appreciate your patience and understanding as we work to return to our normal shipping and service standards. I see that you spoke to a rep on 3/30/15 and canceled a couple of...
items, two items were shipped on 4/2/15 (UPS tracking [redacted]) and the remaining two items are showing as in stock finally. I've emailed my warehouse today to see if they can get the remaining two items shipped out to you today.We appreciate your patience and understanding as we work to return to our normal customer service and shipping standards. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]