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Team Express Reviews (1113)

We sincerely apologize for the delay and inconvenience you experienced with your order. Per your request, we have canceled your order since the item is not in stock and you have not been charged. If you have any additional questions please let us know.Best
Regards,LynnTeamexpress.com Customer Service

We sincerely apologize for the delay and inconvenience. At this time we have been informed the glove is not available from Akadema. Per your request the order has been cancelled. You were not billed for the item, but may have seen an authorization hold for several days after the
order was placed. If you have any additional questions please let us know.Best Regards,MalloryTeamExpress.com Customer Service

We are very sorry for the delay in getting that refund to you. I saw that the credit was sitting on your account and just had the accounting department issue the refund back to the card originally used in the order. You should see that refund within the next couple of business days.Again, we apologize for this delay and your patience.Best regards,***Customer service

We sincerely apologize for the delays and inconvenience you experienced with this order. At this time the order has been cancelled per your request. A refund won't be issued as we never billed the card, we only bill upon shipment. Please let us know if you have any additional
questions.Best Regards,***TeamExpress.comCustomer Service

I made this purchase with a rebate card When I checked the balance on the card the same day as the order was placed the cost of the order had been deducted I checked the balance on the card after each transaction over several days since I could make no purchases using the card for any amount over the purchase and at no time had the cost of the order been returned to the card This being a rebate card, and now discarded, I have no way to provide the information requested.My major complaint is the time it took the company to ship the order to me The only reason I ordered from this company is that the order was in stock and they advertised fast shipping which met my time frame for this order.On researching this company I came across many complaints, including those on your website, from customers with the same problems with this company as mine, slow shipping, no customer service, and credit cards charged well before the items ship.Close this complaint if you see fit to do so I have no reason to provide information and my integrity is not the one in question I am only trying to prevent someone else from making the same mistake of dealing with this company as I An honest answer from the company would have worked There are too many complaints like mine which prompt the same lame excuses and outright falsehoods from this company.Unless this company changes the way they conduct business I'm sure you will get plenty more complaints.Sincerely*** * ***

We sincerely apologize for the delay and inconveniences you experienced with this order. At this time we do show your order has shipped complete via UPS tracking # ***. We recently completed a major system upgrade that has caused delays with orders and overwhelmed our
customer service group with requests via phone and email. We are working diligently to return to our service standards. The reason the order was billed up front is due to the payment method used. Amazon payments collects the payment and holds it until the vendor ships the order and provides tracking information. If you have any additional questions please let us know.Best Regards,***TeamExpress.com Customer Service

We sincerely apologize for the delay and inconvenience due to our system conversion. At this time we are still awaiting stock for the black Adams belt. We apologize we are unable to fill the order presently. If you would prefer to cancel or substitute the item please let us
knowBest Regards,***TeamExpress.com Customer Service

We sincerely apologize for the delay and inconvenience you experienced due to our recent system conversion. Your cleats were on back order at the time you placed the order, so they couldn't ship out same day. We have canceled the order per your request and refunded the amount you paid
through your PayPal account. Those funds should be back in your account within the next business day.If you have any additional questions, please let us know.Best regards, ***Team Express Customer Service

Complaint: ***
I am rejecting this response because: I have not received the credit they promised nor have they tried to cntact me with a resolutionNone of their business phone numbers connect to anyone nor do they email back through their "automated" reply systemPhones ring & ring then eventually disconnectI wonder if this company even exists? Please advise & Thank you for your help
Regards,
*** ***
216-***

We sincerely apologize for the delay and inconvenience you experienced with this order. At this time the New Balance cleats have been cancelled from the order. Ms*** should have received an automated cancellation email to provide confirmation. If that email was not received
please let us know so we may provide further proof the order has been cancelled. Please let us know if you have any additional questions.Best Regards,***TeamExpress.comCustomer Service

We sincerely apologize for the delay and inconvenience you experienced. At this time I do show your order has shipped via UPS tracking # ***. You were not charged for the items as stated, that was an authorization hold placed on the account to verify the card was
valid. At no time did we deduct the order total from your account until the product had shipped. The authorization holds stay on accounts up to business days depending on the account. Please let us know if you have any additional questions.Best Regards,*** TeamExpress.com Customer Service

We sincerely apologize for the delays you experienced with this order. All of the phone numbers listed with the exception of 210.*** are our company phone numbers. Unfortunately, our phone systems are being overwhelmed and some callers are not able to dial our numbers. We are
working to expand the number of phone lines we can support. At this time both order has been cancelled. The order charged to the discover card was not charged but had an authorization hold to verify the funds were available at the time of placement. The order utilizing paypal was billed in full and will be refunded with 2-business days. Please let us know if you have any additional questions.Best Regards,*** TeamExpress.com Customer Service

We sincerely apologize for the delay and inconvenience you experienced. We are currently being inundated with more calls, emails and requests than can be returned in a timely manner. However, we are actively expanding our service areas to better serve our customers. At this time we
do not show a refund for the Easton XLP net Mr*** ordered. If this product has been returned to us can you please provide the tracking number? This will assist us in expediting the return. If Mr*** has not returned the net but would like to receive a refund, please visit the returns portion of our website to generate a return label. Once the product is received back to our warehouse we will promptly return the credit back the card used on this order. Again, we apologize for the inconvenience. Please let us know if you have any additional questions.Best Regards,***TeamExpress.com Customer Service

We sincerely apologize for the delay and inconvenience you experienced with your order. At this time we still have not received the shipment from New Balance to fulfill your order. At this time we have removed the shipping charge of $from your order and also upgraded the shipping to
next day air at no charge. If you would prefer to substitute or cancel the order please let us know. We do not bill for the items until they are shipped from our warehouse. If you have any additional questions please let us know.Best Regards,***TeamExpress.com Customer Service

We sincerely apologize for the delay and inconvenience you have experienced with your order. At this time I do show the Mizuno Swaggers were shipped via UPS tracking # ***. The Mizuno Vapor Elite has been cancelled. You will only be billed for the cleats that
shipped. If you would prefer to return the shoes please visit our website and create a return label on the returns information page. If you have any additional questions please let us know.Best Regards,***TeamExpress.com Customer Service

We sincerely apologize for the delay and inconvenience you experienced with this order. Thank you for providing the tracking information to better assist us with this return. At this time the refund has been processed in the amount of $94.95. The refund will be visible on the account within business days. Again, we apologize for the delay and inconvenience. Please let us know if you have any additional questions.Best Regards,***TeamExpress.comCustomer Service

We sincerely apologize for the delay and inconvenience you experienced with your order. At this time your order has been cancelled per your request. You were not billed for the order, but may have seen an authorization hold on your account. The hold from your bank typically lasts
7-business days. If you still see the authorization hold please let us know so we can contact your bank to have it removed. Please let us know if you have any additional questions.Best Regards,***TeamExpress.com Customer Service

We sincerely apologize for the inconvenience. Please respond to this claiming and let us know what items were incorrectly sent, and which items are you missing from your order so we may get this corrected right away. We show all items on the order have been shipped. Our phone
lines have always been working but we are experiencing high call volume due to our recent system conversion.Best Regards,***TeamExpress.comCustomer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I will look into your return policy.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

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