We sincerely apologize for the delay and inconvenience you experienced. Per our records a refund in the amount of $54.91 was issued on 4.7.15. We apologize we have been unable to be reached via phone or email. We are currently being inundated with more calls, emails and requests...
than we can respond to in a timely manner. We are working to add additional resources to better serve our customers. We appreciate your patience and understanding as we work diligently to return to our normal customer service standards. Please let us know if you have any additional questions.Thank you,[redacted]TeamExpress.com Customer Service
response made by the business in reference to complaint ID [redacted]. The business has refunded the money but their service remains unsatisfactory. Had I not complained to the Revdex.com and Amazon Payments they would have done nothing about my order. I feel that others need to be aware that what they advertise, 3-5 day order fulfillment, is not what you will receive. I waited 21 days for fulfillment and it never occurred.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience. At this time it appears Ms. [redacted]'s order have been shipped complete with the exception of the Easton Mako cleats that were cancelled via phone request on 4.7.15. We did not bill the card for the item that was cancelled as we only...
bill at the time of shipment. Please let us know if you have any additional questions.Best Regards,[redacted] TeamExpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because: this company purposely generated misleading advertising and the product page said the item qualified for the discount on top of the ad. Fact if the matter is, I found the same bat at academy in stock and it's already been delivered. This company needs to learn the importance of creating clear customer expectations and why happy customer ecpeti need are so important. Because that leads to repeat business otherwis the customer goes to a competitor.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced. At this time I show your order has shipped via UPS tracking # [redacted] and was delivered this morning. Again, we apologize for the delays. If you have any additional questions please let us...
know.Best Regards,[redacted]TeamExpress.com Customer Service
We apologize for the delay and inconvenience. The next day air was never charged to Mr. [redacted]'s credit card. We shipped the order without a shipping charge. If his credit card company is reflecting a shipping charge please let us know so we can remove it. Please let us know if...
you have any additional questions.Best Regards,[redacted] TeamExpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because:
Never did I order cletes or shoes for the $59.00. I have my original order invoice. I can scan and send. Nor did I receive any cletes. The company should track their tracking number and see that those clrtes they are claiming I ordered were not delivered to my address. I was charged that 59 out of my bank for an order that was never mine. I had one order for the said glove that got canceled because they couldn't get stocked and the two shorts which I was also charge for but received. This company admitted their computer system took money out of peoples accounts for orders that weren't even theirs. I demand further investigation into their mistake and want to know where to send my invoices for proof. I was robbed of that amount. And apparently someone got some free shoes.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I received my order via expedited shipping - next day air. This is more than I asked for in the complaint so I am satisfied with the outcome. This would lead me to believe that this company is concerned with customer service - it's just unfortunate that it took a Revdex.com complaint to receive a favorable response as well as my order. I'll monitor their progress & possibly give them another order, that isn't time-sensitive, in the future if they get back on track regarding consistent customer service after their order system upgrade.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced. The order has been cancelled, and you were not charged as we only bill upon shipment. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience due to our system conversion. Your order was shipped complete on 4.1.15 via UPS tracking # [redacted]. Please let us know if you have any questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience you experienced with this order. At this time our records show the refund has been issued. It should be visible on the account within 5 business days. Please let us know if you have any additional questions.Best...
Regards,[redacted]
TeamExpress.comCustomer Service
Your items have been returned and after researching, I discovered a pending credit on your account. I've asked the accounting department to issue that refund to you today and you should see those funds within the next few business days.We apologize for the trouble with your order.Best regards,[redacted]Teamexpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced due to our system conversion. At this time your order has been cancelled per your request. We don't bill your credit card until the items have shipped. However, an authorization hold is placed at the time...
of your order and lasts between 7-10 business days. If you are still seeing the authorization hold please let us know so that we can speak with your bank to have it removed. Let us know if you have any additional questions.Best Regards,[redacted] TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience you experienced with this order. At this time a prepaid return label is being sent to the email address listed on this claim. Once the product has been received in our facility it will be processed. Please let us know if you...
have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Hi [redacted] and thanks again; this case can be closed. They did follow through and issue my credit today. I would still like the record to be made public for others because for lack of a better term, this company sucks! Thank you, ...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time the refund in the amount of $60.52 has been applied to the original form of payment used on this order. Please let us know if you have any additional questions.Best...
We apologize for any confusion, but our records indicate that $33.42 (one-half) of your order was refunded to your Amazon account on 5/4/15. Please take a second look and let us know if that's not the case, but all our records indicate that the refund went through successfully.Best regards,[redacted]Team Express Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. Due to a major software conversion, our warehouse, including shipping and receiving, has experienced delays. Some of your items may have been received in our warehouse, we are getting through those shipments and orders are being fulfilled as quickly as we can. Hence, the 'vague' delivery dates. If you would like to cancel or substitute any of the unshipped, back ordered items, please let us know. We appreciate your patience during this very busy time.Best regards,[redacted]Teamexpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced, due to our system conversion. Per your request the order has been cancelled and a refund was issued today 4.10.15 to the Paypal account on file. You should see the refund within the next 3-5 business days. If...
you have any additional questions please let us know.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced. Per our records a refund in the amount of $54.91 was issued on 4.7.15. We apologize we have been unable to be reached via phone or email. We are currently being inundated with more calls, emails and requests...
than we can respond to in a timely manner. We are working to add additional resources to better serve our customers. We appreciate your patience and understanding as we work diligently to return to our normal customer service standards. Please let us know if you have any additional questions.Thank you,[redacted]TeamExpress.com Customer Service
Revdex.com:
I have reviewed the...
response made by the business in reference to complaint ID [redacted]. The business has refunded the money but their service remains unsatisfactory. Had I not complained to the Revdex.com and Amazon Payments they would have done nothing about my order. I feel that others need to be aware that what they advertise, 3-5 day order fulfillment, is not what you will receive. I waited 21 days for fulfillment and it never occurred.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience. At this time it appears Ms. [redacted]'s order have been shipped complete with the exception of the Easton Mako cleats that were cancelled via phone request on 4.7.15. We did not bill the card for the item that was cancelled as we only...
bill at the time of shipment. Please let us know if you have any additional questions.Best Regards,[redacted] TeamExpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because: this company purposely generated misleading advertising and the product page said the item qualified for the discount on top of the ad. Fact if the matter is, I found the same bat at academy in stock and it's already been delivered. This company needs to learn the importance of creating clear customer expectations and why happy customer ecpeti need are so important. Because that leads to repeat business otherwis the customer goes to a competitor.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced. At this time I show your order has shipped via UPS tracking # [redacted] and was delivered this morning. Again, we apologize for the delays. If you have any additional questions please let us...
know.Best Regards,[redacted]TeamExpress.com Customer Service
We apologize for the delay and inconvenience. The next day air was never charged to Mr. [redacted]'s credit card. We shipped the order without a shipping charge. If his credit card company is reflecting a shipping charge please let us know so we can remove it. Please let us know if...
you have any additional questions.Best Regards,[redacted] TeamExpress.com Customer Service
Complaint: [redacted]
I am rejecting this response because:
Never did I order cletes or shoes for the $59.00. I have my original order invoice. I can scan and send. Nor did I receive any cletes. The company should track their tracking number and see that those clrtes they are claiming I ordered were not delivered to my address. I was charged that 59 out of my bank for an order that was never mine. I had one order for the said glove that got canceled because they couldn't get stocked and the two shorts which I was also charge for but received. This company admitted their computer system took money out of peoples accounts for orders that weren't even theirs. I demand further investigation into their mistake and want to know where to send my invoices for proof. I was robbed of that amount. And apparently someone got some free shoes.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I received my order via expedited shipping - next day air. This is more than I asked for in the complaint so I am satisfied with the outcome. This would lead me to believe that this company is concerned with customer service - it's just unfortunate that it took a Revdex.com complaint to receive a favorable response as well as my order. I'll monitor their progress & possibly give them another order, that isn't time-sensitive, in the future if they get back on track regarding consistent customer service after their order system upgrade.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced. The order has been cancelled, and you were not charged as we only bill upon shipment. Please let us know if you have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
We sincerely apologize for the delay and inconvenience due to our system conversion. Your order was shipped complete on 4.1.15 via UPS tracking # [redacted]. Please let us know if you have any questions.Best Regards,[redacted]TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience you experienced with this order. At this time our records show the refund has been issued. It should be visible on the account within 5 business days. Please let us know if you have any additional questions.Best...
Regards,[redacted]
TeamExpress.comCustomer Service
Your items have been returned and after researching, I discovered a pending credit on your account. I've asked the accounting department to issue that refund to you today and you should see those funds within the next few business days.We apologize for the trouble with your order.Best regards,[redacted]Teamexpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced due to our system conversion. At this time your order has been cancelled per your request. We don't bill your credit card until the items have shipped. However, an authorization hold is placed at the time...
of your order and lasts between 7-10 business days. If you are still seeing the authorization hold please let us know so that we can speak with your bank to have it removed. Let us know if you have any additional questions.Best Regards,[redacted] TeamExpress.com Customer Service
We sincerely apologize for the delays and inconvenience you experienced with this order. At this time a prepaid return label is being sent to the email address listed on this claim. Once the product has been received in our facility it will be processed. Please let us know if you...
have any additional questions.Best Regards,[redacted]TeamExpress.comCustomer Service
Hi [redacted] and thanks again; this case can be closed. They did follow through and issue my credit today. I would still like the record to be made public for others because for lack of a better term, this company sucks! Thank you, ...
...⇄ [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We sincerely apologize for the delay and inconvenience you experienced with this order. At this time the refund in the amount of $60.52 has been applied to the original form of payment used on this order. Please let us know if you have any additional questions.Best...
Regards,[redacted]TeamExpress.comCustomer Service
We apologize for any confusion, but our records indicate that $33.42 (one-half) of your order was refunded to your Amazon account on 5/4/15. Please take a second look and let us know if that's not the case, but all our records indicate that the refund went through successfully.Best regards,[redacted]Team Express Customer Service
We sincerely apologize for the delay and inconvenience you experienced with your order. Due to a major software conversion, our warehouse, including shipping and receiving, has experienced delays. Some of your items may have been received in our warehouse, we are getting through those shipments and orders are being fulfilled as quickly as we can. Hence, the 'vague' delivery dates. If you would like to cancel or substitute any of the unshipped, back ordered items, please let us know. We appreciate your patience during this very busy time.Best regards,[redacted]Teamexpress.com Customer Service
We sincerely apologize for the delay and inconvenience you experienced, due to our system conversion. Per your request the order has been cancelled and a refund was issued today 4.10.15 to the Paypal account on file. You should see the refund within the next 3-5 business days. If...
you have any additional questions please let us know.Best Regards,[redacted]TeamExpress.com Customer Service