Telebrands

I purchased a 50 ft. expanding Pocket hose from a major retailer, hooked it up to my water faucet, turned it on and its expansion was NIL! Years ago I bought a 75 ft. Pocket hose and it expands perfectly from the same faucet. In contacting Telebrands Customer Care (which was an absolute waste of my time), I was told to take it back to the retailer from which I bought it and they could tell me why it wasn't working. This was according to the Customer Care manual! However, I had already taken the first one back and the retailer just says go get a replacement. Surely there is someone in Telebrands Corp. that might have an idea.

Dear Revdex.com; Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below onbehalf of Telebrands.Order # [redacted] RECEIVED 4/20/2014Every Day Savings Club - $x = $44.97Membership fee $1.00Total $45.97Credit issued 11/25/ $44.97We are sorry that the customer was not happy with the Everyday Savings Club.Credit was issued to the customer’s account in full for $on 11/25/2014.This includes the $membership fee The customer has been credited in full on the MasterCard ending in ***.Quality customer service is very important to us and we thank you for your patience.Sincerely, Customer Care Specialistus why here

Dear Revdex.com; Please accept my apology for any delay this may have caused In order to resolve this, I have indicated what has transpired below onbehalf of Telebrands.We are very sorry that the customer had a bad experience with their Pocket Hoses.Quality customer service is very important to us Since this was purchased through retail we will be happy to replace two foot Pocket Hoses for the customerThese are currentlybackorder but as soon as they come in, this will be shipped to the customer We thank you for your patience and for bringing this to our attentionSincerely,Customer Service Specialist Tell us why here

Dear Revdex.com, Please accept my apology for any delay this may have causedIn order to resolve this,I have indicated what has transpired below on behalf of TelebrandsOur company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us Feedbackfrom our customers helps to ensure we are promoting a successful product Quality customer service is very important to usSince this was purchased through retail we will be happy to replace the footPocket Hoses for the customerThese are currently backorder but as soon as they come in, this will be shipped to the customerWe thank you for your patience and for bringing this to our attention.Sincerely,Customer Service Specialist Tell us why here

Dear Revdex.com, Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below on behalf of TelebrandsWe are very sorry that the customer had a bad experience with the Phantom Saucer Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact usFeedback from our customers helps to ensure we are promoting a successful product Quality customer service is very important to usSince this was purchased through retail we will be happy to replace the Phantom Saucer for the customerThese are currently backorder but as soon as they comein, this will be shipped to the customerWe thank you for your patience and for bringing this to our attentionSincerely,Customer Service Specialist

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Could the business please follow up with me in regards to tracking information for when these items are available and with an estimated ETA? Regards,

I am rejecting this response because: The offer on television makes no mention of the $price for the Mighty BlasterThe tv ad makes you think it is part of the deal which is $for the hose plus shipping and handling and "you will also get the Mighty Blaster." Nothing is said about an extra cost on tvWhen you call in they don't even mention the Mighty Blaster or at least to me they did notOnce you then go online they tell you it is $for the hose, plus shipping and handling and for another $you get the Mighty BlasterThey know they are being deceitful and the tv ad is different than the online adIf they said on tv the Mighty Blaster is offered for an additional $I would have nothing to complain aboutThey did not mention the extra costIt should not take complaints like this to be honest

This matter has been referred to the appropriate party for consideration of the $payment requestedMs [redacted] will be contacted accordinglyin the meantime while no proof of purchase or evidence of this issue were offered, a refund for the $retail purchase at Walmart will be issuedJ [redacted] can expect a refund check to be delivered directly within 7-business days of this replyAddress confirmation noted below:

Dear Revdex.com;Please accept my apology for any delay this may have caused In order to resolve this, I have indicated what has transpired below onbehalf of Telebrands.Order # [redacted] Shipped 02/05/2015Pedegg = $19.99Processing & handling FREETotal $19.99Order #[redacted] Shipped 02/10/Pedegg = $19.99Processing & handling FREE Total $19.99We are very sorry that the customer was having a problem with their ordering experience andthe order was duplicated We just received this back today I have issued a credit for $to the MasterCard ending in today March 9, Depending on their financial institution, this credit should reflect on their nextbilling statementWe thank you for your patience.Quality customer service is very important to us and we thank you for bringing this to our attention.Sincerely,Customer Care Specialist

[redacted] I am rejecting this response because: they are dishonest, they lied in their response, they said they tried to deliver the product times when I know that they are lying, it took me months to finally get what I orderedI will NEVER buy from this company ever again and I have convinced all my friends and family not to buy from them as welltheir customer service is horribleevery time I called them, they out right called me a liar saying I have received my product when I had notthey said it was shipped directly to my house when I know that was not possible as I never gave my house address, it was a po box

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me

Dear Revdex.com;In order to resolve this, I have indicated what has transpired below on behalf of Telebrands.Order # [redacted] ORDER RECEIVED 06/02/PEDEGG+SMOOTHER = $X = $39.98We are very sorry that the customer not happy with their ordering experience We received an order for of the Pedeggs fora total of $39.98.These were in stock and they shipped immediately and could not be canceled.Since quality customer service was very important to us, I will issue a credit for for $to the [redacted] account ending in [redacted] The credit will reflect on their next billing statement We thank you for bringing this to our attentionSincerely,Customer Service Specialist Tell us why here

Dear Revdex.com,Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below on behalf of Telebrands.Order # [redacted] RECEIVED 07/03/2014DUMP CAKES $10.00DUMP DINNERS + FRY PAN $19.98DUMP CAKES $ Processing & Handling $7.99Total $47.97Credit 9/23/ $47.97Order # [redacted] RECEIVED 07/03/2014DUMP CAKES $10.00DUMP DINNERS + FRY PAN $9.99Processing & Handling $7.99Total $We are sorry that the customer was not happy with their Dump Cake ordering experience.Our records show that Order # [redacted] was returned and credit was issued for $on 9/23/to the Visa Card ending in 7402.Quality customer service is very important to us We thank you for your patienceSincerely,Customer Service Specialist

Dear Revdex.com;Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below on behalf ofTelebrands.Order # [redacted] RECEIVED 04/01/2015MIGHTY BLASTER AND POCKET HOSE 25FOOT $12.99MIGHTY BLASTER $19.99PROCESSING AND HANDLING $7.99Tax $2.15Total $43.84Credit issued 4/23/ $We are sorry that the customer was not happy with their Mighty BlasterWe did receive this back on 4/23/and credit was issued for the merchandise andtax for $ A money back guarantee is offered as indicated belowYou will receive credit for the merchandise less the processing and handling costs Your Satisfaction is 100% GuaranteedIf you are dissatisfied with any merchandise from Telebrands for any reason, simply return the product within days for an easy refund of your purchaseprice, excluding shipping and handlingSince quality customer service is very important to us we will issue a credit $for their order processing and handling charges and the return postage This credit will post according to the bank/cardpoliciesWe thank you for your patience and bringing this to our attentionSincerely,Customer Service Specialist

Dear Revdex.com;In order to resolve this, I have indicated what has transpired below on behalf of TelebrandsOrder #Replacement Hurricane MopHeads s/- NO CHARGE Shipping 4/16/2015We are very sorry this happened and the customer has not received the MopHeads yet We are shipping out the MopHeads to the customer today They will receive an email confirmation whenthese have shipped with the tracking numberQuality customer service is very important to us and we thank you for your patienceSincerely,Customer Service Specialist Tell us why here

Dear Revdex.com;Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below onbehalf of Telebrands.Order # [redacted] ORDER RECEIVED 5/30/–SHIPPED 6/13/2014Hurricane Spin Mop DELUXE + Sticky Buddy $29.90Hurricane Mop Heads set of $9.99Processing and handling $13.98Total $53.87Replacement shipped 7/24/to the address indicated below[redacted] We are very sorry that the customer was not happy with their order for the Hurricane Spin Mop We did attempt to deliver this ontwo occasions unfortunately due to the timing we are unable to track the shipments any longer.Since quality customer service is very important a credit will be issued for $ for the Hurricane Spin Mop they never receivedCredit will be issued to the MasterCard ending in [redacted] **xpiration date 01/16)This credit will post to their account in accordance to theirbank/card policies.Thank you for your patienceSincerely,Customer Service Specialist Tell us why here

Dear Revdex.com, Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below onbehalf of TelebrandsOrder #received 5/5/2015Balloon Bonanza $14.99Processing and handling $5.99Total $We are sorry that the customer was not happy with their order for the Balloon Bonanza Our website does indicate this on the first page and in the Faq’s that they are not reuseable: Balloon Bonanza is not reusable but are conveniently priced so you can keep the water balloon battles going again and again! Hurry!This offer won't last long! Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact usFeedbackfrom our customers helps to ensure we are promoting a successful productSince quality customer service is very important to us we have issued a credit for the product of $to their Visa ending in [redacted] We thank you for bringing this to our attentionSincerely,Customer Service Specialist Tell us why here

Dear Revdex.com;Please accept my apology for any delay this may have causedIn order to resolve this, I have indicated what has transpired below onbehalf of Telebrands.MS [redacted] ’ order was not processed for shipping due to the Visa Card [redacted] (expdate 10/14) not being authorized for the purchaseHowever, the following are the details of her order as placed:Order # Received10/29/2014Inst Bulb AC Adapter $9.99Processing and handling $4.99Total $The customer was never billed for this so no credit is dueQuality customer service is very important to us and we thank you for your patience Sincerely,Customer Service Specialist Tell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to mePlease forward the new pan to:

Dear Revdex.com, On behalf of TELEBRANDS they do not offer gray room darkening curtains We offer merchandise seen on TV or through our website www.telebrands.comFor future reference the toll-free Customer Service phone number for Telebrands is ###-###-#### Please contact the correct company to resolve this Please remove this complaint from our file and correct our Revdex.com rating for TelebrandsThank you for your attention to this matter Sincerely, Customer Service Specialist Tell us why here