Telebrands

Dear Revdex.com,Please
accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired
below on behalf of Telebrands.Order
# [redacted] received 11/25/2015STAR
SHOWER Set of 6 -   $239.94Star
Shower Base 6 Pack- $29.99Processing
and Handling...

   FREETotal                      $269.93We
are sorry that the customer was not happy with their ordering experience. We were trying to expedite all orders and unfortunately, this shipped to the
customer. Once a shipment is in transit it cannot be recalled once the item is
in transit.Please
refuse delivery on the shipment and a full credit will be issued upon receipt
of the return. Quality customer service is very important to us.  We apologize for any inconvenience this has
caused.Thank you for your patience.Sincerely,Customer Service Specialist

Dear Revdex.com, On behalf of TELEBRANDS they do not offer gray room darkening curtains.    We offer merchandise seen on TV or through our website www.telebrands.com. For future reference the toll-free Customer Service phone number for Telebrands is ###-###-####.  Please...

contact the correct company to resolve this.     Please remove this complaint from our file and correct our Revdex.com rating for Telebrands. Thank you for your attention to this matter.   Sincerely, Customer Service Specialist  Tell us why here...

[redacted] Daytime Phone: ###-###-#### E-mail: [redacted]   Dear Revdex.com,   Your recent complaint has been directed to me for handling.  Please accept my apology for any delay this has caused. In order to resolve this, I...

have indicated what has transpired below on behalf of Telebrands.   We are very sorry that the customer was not happy with their Hurricane Spin Broom.   Order # [redacted] received on 06/06/17 Hurricane Spin Broom = $19.99 Spin Broom and Sticky Buddy  = $9.99 Hurricane Spin Broom  = $19.99 PROCESSING AND HANDLING = $9.99 Total  =                         $59.96 Credit issued7/24/2017   The customer contacted us on 6/23/2017 to advise they were not satisfied with the Hurricane Spin Broom and would be returning for credit.  We offered the customer a discount at this time.  The customer declined the discount and we provided return instructions.  We do offer Satisfaction is 100% Guaranteed, please see copy below: Our Guarantee:  Your Satisfaction is 100% Guaranteed. If you are dissatisfied with any merchandise from Telebrands for any reason, simply return the product within 30 days for an easy refund of your purchase price, excluding shipping and handling. A full credit of $59.96 was issued on 7/24/2017 to the [redacted] on file ending in [redacted].   Since quality customer service is very important to us, please supply us with a copy of the receipt for return postage so we can submit for review.   Thank you for bringing this to our attention.   Sincerely, Customer Care Specialist Tell us why here...

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[redacted] [redacted] **  [redacted] Daytime Phone: [redacted] E-mail: [redacted] Dear Revdex.com,   Your recent complaint has been directed to me for handling.  Please accept my apology for any delay this has caused. In...

order to resolve this, I have indicated what has transpired below on behalf of Telebrands.   Order # [redacted] received 12/19/2016 4 Toucan Can Openers = $59.96   Order # [redacted] received 06/16/2016 4 Toucan Can Openers = $69.96   We were not aware that the customer was no happy with their Toucan Can Openers that she received.   Since quality customer service is very important to us we have issued a credit for the merchandise for $59.96 & $69.96 for a total of $129.92 to the [redacted] account ending in 5143.  This credit will reflect on their next billing statement.    We thank you for bringing this to our attention and thank you for your patience.   Sincerely, Customer Service Specialist  Tell us why here...

Dear Revdex.com,   Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands.   Order # [redacted] received 12/3/2015 STAR SHOWER RED/GREEN – X 3 $119.97 PROCESSING AND HANDLING   $4.99...

PRIORITY PROCESSING               $9.99 Total                      $134.96   We are sorry that the customer was not happy with their ordering experience.   Due to the high demand for this item we are experiencing a back order.  This order shipped priority to the customer [redacted] tracking [redacted] shows this was delivered to the customer’s front porch on Monday 12/21/2015.   If the customer no longer wants this, please refuse delivery and credit will be issued upon receipt of the return.   Since quality customer service is very important to us I have issued a credit for the Priority shipping of $9.99.  This will reflect on their next billing statement.    We thank you for bringing this to our attention.   Sincerely, Customer Service Specialist  Tell us why here...

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Could the business please follow up with me in regards to tracking information for when these items are available and with an estimated ETA?
Regards,

[redacted] **  [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### Fax: ###-###-#### E-mail: [redacted]     Dear Revdex.com,   Thank you for contacting Telebrands regarding your experience while using this...

product.  Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us. Feedback from our customers helps to ensure we are promoting a successful product. Please see attached copy of the Lifetime Replacement Guarantee, to obtain a replacement the Red Copper Pan needs to be returned along with the processing fee of $8.99 to us as indicated in the Replacement Guarantee.  We do as that the Pan be returned so we can see what happened and prevent this from happening again. Since quality customer service is very important to us we will replace this at no cost, please allow 10-15 business days for delivery.   Thank you for bringing this to our attention.   Sincerely, Customer Service Specialist  Tell us why here...

Dear Revdex.com;Please accept my apology for any delay this may have caused.  In order to resolve this, I have indicated what has transpired below onbehalf of Telebrands.Order #[redacted]Shipped 02/05/2015Pedegg =               ...

          $19.99Processing & handling        FREETotal                               $19.99Order #6[redacted] Shipped 02/10/2015 Pedegg =                          $19.99Processing & handling        FREE Total                                $19.99We are very sorry that the customer was having a problem with their ordering experience andthe order was duplicated.  We just received this back today.  I have issued a credit for $19.99 to the MasterCard ending in 4583 today March 9, 2015.  Depending on their financial institution, this credit should reflect on their nextbilling statement. We thank you for your patience.Quality customer service is very important to us and we thank you for bringing this to our attention.Sincerely,Customer Care Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please forward the new pan to:

[redacted] **  [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### Fax: ###-###-#### E-mail: [redacted] Dear Revdex.com,   Thank you for contacting Telebrands regarding your experience while using this...

product. Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us. Feedback from our customers helps to ensure we are promoting a successful product. Since quality customer service is very important to us we will have a reimbursement check sent for $52.73. Please allow 10-15 business days for receipt.   We believe this is the information you require and feel this resolution will close the matter satisfactorily.     Sincerely,   Customer Service Specialist

[redacted] **  [redacted] Daytime Phone: [redacted] E-mail: [redacted]
*   Dear Revdex.com,   Your recent complaint has been directed to me for handling.  Please accept my apology for any delay this has caused. In order to...

resolve this, I have indicated what has transpired below on behalf of Telebrands.   We are very sorry that the customer had a bad experience with their Pocket Hose. Since quality customer service is very important to us, I will have another one sent to the customer, please allow 10-15 business days for delivery.   We thank you for bringing this to our attention.   Sincerely, Customer Service Specialist  Tell us why here...

Dear Revdex.com,  Your recent correspondence was directed to me for handling.  Please accept my apology for any delay this may have caused.  In order to resolvethis, I have indicated what has transpired below on behalf of TELEBRANDS. Unfortunately, I could not locate anything on...

our files for this customer with the informationprovided and I was unsuccessful in reaching the customer by phone If you can, please provide me with the information below.  I will be happy to research their order and get back to you as quickly as possible.  In order for us to do that we would need the following:1) What is the merchandise the the customer is referring to?2) Do they have an order number?3) Or Credit card information - first and last 4 digits of the credit card this is billed to. 4) Original shipping name and address. 5)  Phone number from which the order was placed.6) Daytime phone number (in case of additional questions) Thank you for your patience and attention to this matter. Quality customer service is very important to us and apologizes for any delay this has caused.   Sincerely, Customer Service Specialist  Tell us why here...

Dear Revdex.com;Please accept my apology for any delay this may have
caused. In order to resolve this, I have indicated what has transpired below on
behalf of Telebrands.We are sorry that the customer was not happy with
the Everyday Savings Club.During the ordering process this customer agreed to
this...

program and the terms and conditions were outlined as a $1.00 fee for a
trial offer and $14.99 times per month.This has been canceled and we have requested a refund
of $30.98 for this program.  The credit will
reflect on their next billing statement. Quality customer service is very important to us and
we thank you for your patience.

Complaint: [redacted]
I am rejecting this response because:
When I contacted Sterling Jewelry, Wanda was very rude and not helpful.  We received the item that we did not authorize a purchase for and would like to return it.  I do expect the Telebrand company to pay for the return shipping since we never authorized the purchase of this item.  Wanda informed us that they would not pay for the return shipping.  Not sure what to do at this point.
Regards,
[redacted]

[redacted] [redacted] **  [redacted] Daytime Phone: ###-###-#### E-mail: [redacted]     Dear Revdex.com,   Your recent complaint has been directed to me for handling.  Please accept my apology for any delay this has caused. In...

order to resolve this, I have indicated what has transpired below on behalf of Telebrands.   Order # [redacted] received on 12/18/16 AIR DRAGON DLX COMPLETE SYSTEM - $59.98 ADDITIONAL AIR DRAGON DLX COMPLETE SYSTEM - $39.98 Processing and handling   $9.99 Total  =                         $119.94   We are sorry that the customer was not happy with their ordering experience for the Air Dragon. The customer contacted us on 2/17/2017, at this time we gave a discount of $10 to their account for the delay. We shipped two rechargeable batteries on 5/24/2017 with Fed Ex tracking [redacted].  Tracking shows this was delivered on Thursday 6/8/2017 at 3:59 pm. Since quality customer service is very important to us we will issue an additional credit to their account for $30.  This credit will be applied to the [redacted] Account on file and will reflect on their next billing statement. We believe this is the information you require and feel this resolution will close the matter satisfactorily. Sincerely,   Customer Service Specialist Tell us why here...

Dear Revdex.com,Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. We are very sorry that the customer had a bad experience with their Orgreenic Pan.  Our company takes all...

inquiries from our customers very seriously and we appreciate you taking the time to contact us. Feedback from our customers helps to ensure we are promoting a successful product. Quality customer service is very important to us, we will be happy to replace the Orgreenic pan for the customer. We thank you for your patience and for bringing this to our attention.Sincerely,Customer Service Specialist

Dear Revdex.com;Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated the Pocket Hose offer below on behalf ofTelebrands.We are sorry that the customer was not happy with their ordering experience for the Pocket Hose Top Brass and Mighty Blaster Nozzle....

 This is indicated on our website www.pockethosetopbrass.com andthrough our toll free ###-###-####.  I have indicated the offer details below: Special Offer - Pocket Hose Top Brass & Mighty Blaster Nozzle Starting at $19.99 + $7.99 S&H + $19.99 Fee2 Pocket Hose Top Brass hoses & Mighty Blaster Nozzle!Available in 25 ft, 50 ft, 75 ft and 100 ft.Pocket Hose Top Brass is available in four lengths. The 25 foot length is just $19.99. The 50 foot length is just $29.99. The 75 foot length is just $39.99. The 100 feet length is just $49.99. Best of all,shipping and handling is just $7.99 no matter what length you selectOur company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us. Feedback from our customers helps to ensurewe are promoting a successful product. We thank you for your patience and bringing this to our attention.  Sincerely,Customer Service Specialist  Tell us why here...

[redacted] **  85119 Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted]   Dear Revdex.com,   Thank you for contacting Telebrands regarding our customers concern about her ...

Orgreenic cookware.   We are sorry that the customer had a problem with the Cookware. Unfortunately we have exhausted our supply on the Organic Cookware. I have attached a copy of the warranty for reference.   What we can do is replace her Orgreenic Cookware with our Red Copper Cookware.  This will be sent from our main office, please allow 10-15 business days for delivery.   We believe this is the information you require and feel this resolution will close the matter satisfactorily. Sincerely, Customer Service Specialist  Tell us why here...