Telebrands

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 
Regards,
[redacted]

[redacted] **  [redacted] Daytime Phone: ###-###-#### E-mail: [redacted]   Dear Revdex.com;   On behalf of Telebrands, please accept my apology for any delay this may have caused.   We are very sorry that the customer was not happy...

with their Star Shower.    We offer a 30 Day MBG on the product. Below are some tips that the customer can try to get the Star Shower working.    If after trying these tips and it still does not work please return the Star Shower to the address below so we can see what happened.  Once the Star Shower is received we will reship you a replacement or issue a refund.   Telebrands Attn: Customer Service [redacted] Return with tracking   TROUBLE SHOOTING TIPS Visit the following website for helpful hints: https://www.getstarshower.com/instructions.jsp · The Star Shower should be stored in the original shipping box to help ensure it works the next season. If the product is not stored properly it can affect the performance of the Star Shower.  · The plug/adapter must be inserted properly. If it is not lighting then check the extension cord and outlet, making sure they are operable (use a working item to test the cords and outlets separately). An extension cord or outlet may be the issue, not the product. · Make sure the on/off toggle switch is in the correct position. The sensor will turn the lights on and off automatically (switch must be in ON position & must be dark enough). Remotes turn the item off and on only. The "motion" switch needs to be selected again for "motion lights".  · The unit can take 10-15 minutes to warm up, be patient. · Insert the stake first and then thread on the Star Shower, do not push it into the ground. · Review all instructions including the Star Shower (Motion).   Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us.   Sincerely, Customer Service Specialist

[redacted]
[redacted] **  [redacted] Daytime Phone: ###-###-#### E-mail: [redacted]   Dear Revdex.com,   Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf...

of Telebrands.   We are sorry the customer did not receive everything with their order.  We reshipped out another Hurricane Scrubber order # [redacted] to the customer on 12/5/2016 with Fed Ex Tracking [redacted].  Tracking shows this was delivered on 12/13/2016. Quality customer service is very important to us and we thank you for bringing this to our attention.   Sincerely, Customer Care Specialist Tell us why here...

Dear Revdex.com,Please
accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired
below on behalf of Telebrands.We
are sorry that the customer was not happy with their ordering experience.  The
customer’s order was placed on line on...

11/18/2015 and they received a
preauthorization on a transaction # [redacted].  Unfortunately that order was never received and processed with customer
service. This order will not bill and ship to the customer.  We do not have any credit card information on
file.Quality customer service is very important to us and
we thank you for your patience and for bringing this to our attention.Sincerely,Customer Service Specialist

Dear Revdex.com,In order to resolve this, I have indicated what we need below on behalf ofTELEBRANDS. We are very sorry to hear this happened.Unfortunately, I could not locate anything on our files for this customer with the information provided.If you can, please provide me with the information...

below.  I will be happy to research their order and get back to you as quickly aspossible.  In order for us to do that we would need the following:1) Where was this purchased from?2) If purchased through the web, please supply an order number?3) Please supply us with the shipping name and address. 4) Please supply us with the phone number from which the order was placed. If this was purchased through a retail store, we will be happy to replace them.  Please provide us with the detail of what wasreceived.Thank you for your patience and attention to this matter.  Quality customer service is very important tous and apologizes for any delay this has caused. Sincerely, Customer ServiceSpecialist    Tell us why here...

[redacted] **  [redacted] Daytime Phone: ###-###-#### E-mail: [redacted]   Dear Revdex.com;   Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of...

Telebrands.   We are very sorry that the customer had a bad experience with their ordering experience for the Star Shower.    Order [redacted] received 9/18/2016 Star Shower Motion Set of 6 = $299.94   The customer did notify us on 9/30/2016 that they did not intend to order 6 sets of the Star Shower.    A label was issued for the return and mailed to the customer address above. Credit was issued to their [redacted] ending in [redacted] for $249.95 on 10/26/2016.  They should see the credit on their next billing statement.   Quality customer service is very important to us and we thank you for your patience and for bringing this to our attention.   Sincerely, Customer Service Specialist  Tell us why here...

Complaint: [redacted]
I am rejecting this response because:This company promised to cancel my order on 12/7/15. Additionally, they advised that nothing would be charged and furthermore they advised that a refund would be processed and as a result of their negligence my bank account is now overdrawn by $65.00 for two separate overdraft fees, one for the original overdraft and a second for extended overdraft. If they would have cancelled my order as requested this would have never happened. I am requesting a full refund $97.40, plus the $65.00 in overdraft fees.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
The order was not canceled.  The order, per TELEBRAND was "stuck" in the system.  I will NEVER order again from any company utilizing Telebrand as a service center.  The false advisement of canceling is a non truth and I am sorry that they have lost my business forever. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I was given multiple dates for when to expect the product but on 12/15 I was told by end of day 12/18.  Then on 12/17, delivery was changed to end of day 12/19.  It did arrive today 12/19.  When I first ordered the product, I suspected there might be fraud since immediately after placing the order, I got a call wanting to confirm my billing credit card which I refused to do.  As I indicated to you in my original report, I called my credit card company to say I suspected fraud.  Yesterday 12/18, I had a charge to my credit card from a company Procura I do not do business with.  I called my credit card company who said it is a business selling groceries in Guatelama. My credit card has a chip.  Star Shower is the only purchase I made on the internet this holiday season.  My credit card company cancelled my credit card today and is in the process of issuing me a new one.  I would like Telebrands to look at what their processing is on credit cards to make sure customer information is secure.  I feel like mine was compromised perhaps through their ordering process.
Regards,
[redacted]

I am rejecting this response because: The offer on television makes no mention of the $19.99 price for the Mighty Blaster. The tv ad makes you think it is part of the deal which is $19.99 for the hose plus shipping and handling and "you will also get the Mighty Blaster." Nothing is said about an extra cost on tv. When you call in they don't even mention the Mighty Blaster or at least to me they did not. Once you then go online they tell you it is $19.99 for the hose, plus shipping and handling and for another $19.99 you get the Mighty Blaster. They know they are being deceitful and the tv ad is different than the online ad. If they said on tv the Mighty Blaster is offered for an additional $19.99 I would have nothing to complain about. They did not mention the extra cost. It should not take complaints like this to be honest.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

This matter has been referred to the appropriate party for consideration of the $500 payment requested. Ms. [redacted] will be contacted accordingly. in the meantime while no proof of purchase or evidence of this issue were offered, a refund for the $17 retail purchase at Walmart will be issued. J[redacted] can expect a refund check to be delivered directly within 7-10 business days of this reply. Address confirmation noted below:

Dear Revdex.com,Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpiredbelow on behalf of Telebrands.Mr. [redacted] placed an Internet order on 6/15/2014 for the Copper Hands Product. Unfortunately, these were on a backorder and could not be...

shipped in accordance to the FTCguidelines. We notified the customer of this with the following delay cards:1st delay card sent - advising their order will ship within 30 days after the original promise of shipment.2nd delay notice - If the merchandise fails to ship within the extended 30 day time frame, the order is canceled by the FTC process and no charges are leviedagainst our customers’ credit cards used when purchasing the product.Mr. [redacted] order was canceled in this manner on 08/29/2014 and no charges have been accessed on our customer’s MasterCard [redacted] (exp. date 04/16). Quality customer service is very important to us and we thank you for your patience. Sincerely,  Customer Service Specialist  Tell us why here...

Dear Revdex.com, Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. Ms. [redacted] ordered via Internet on 9/17/15 Telebrands’ Colorama product in the amount of $35.71 and agreed to our Everyday...

Savings Program. The Internet terms and conditions of this program are clearly stated so our customers can make an informed decision on whether to accept or decline this monthly program. The program is billed as a trial offer for $1.00 and then billed $14.99 per month until requested canceled by customer. This option is outlined in all pertinent information sent to customer regarding the terms & conditions of this program. Our customers can cancel at any time. Our records indicate this program was cancelled as of 3/21/16 and a refund of $14.99 has been issued to [redacted] Card [redacted] as of 3/21/16.  As a gesture of good will, an additional refund of $60.96 will be processed to the same [redacted] Card outlined above. We ask our customer to allow until her next billing cycle for this refund to reflect in that account. Quality customer service is very important to us and we thank you for bringing this to our attention. Sincerely, Customer Service Specialist  Tell us why here...

Dear Revdex.com,  Your recent correspondence was directed to me for handling.  Please accept my apology for any delay thismay have caused.  I have indicated what has transpired below on behalf of TELEBRANDS.We do not have the customer information on file and we are not sending any...

emails to the customer. We would like to suggest our customer continue to unsubscribe to any unwanted emails. In addition, we suggest the utilization of the “Block Sender” function which canbe located in the email toolbar at the “Tools” selection. This will ensure that the emails will be blocked and not be entered into our customer’s Inbox.Quality customer service is very important to us and we thank you for bringing this to our attention.Sincerely,Customer Service Specialist  Tell us why here...

Dear Revdex.com,Please
accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired
below on behalf of Telebrands.Unfortunately, due to the high demand we are
experiencing a backorder. We are sorry to hear the customer wishes to cancel their...

order.Order
# [redacted]  received 12/4/2015STAR
SHOWER                                                $39.98Processing
and handling                                  $9.98Total                                                              $49.96Order
canceled 12/8/2015.Per
the customer request their order has been canceled, nothing has been billed to
their account.  Quality customer service is very
important to us and we thank you for your patience and for bringing this to our
attention.Sincerely,Customer Service Specialist  Tell us why here...

Dear Revdex.com, Credit has been issued to the customers in full for $97.40 to the Visa card ending in 2238 on 12/22/2015.  This credit will reflect on their next billing statement.  To address [redacted]’s request for reimbursement for overdraft fees incurred as a result of this transaction, he may FAX the bank statement in question to our Customer Satisfaction Unit at [redacted]. The bank statement must contain customer’s name and account balances before and after Telebrands’ charge was assessed to confirm it was in fact Telebrands’ transaction which was responsible for the overdraft charge. Upon review of the bank statement, [redacted] will be contacted and advised the status of any reimbursements forthcoming for overdraft charges. Quality customer service is very important to us and we thank you for bringing this to our attention. Sincerely, Customer Service Specialist  Tell us why here...

[redacted] [redacted]
[redacted]
[redacted] **  [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted]
  Dear Revdex.com,   Thank you for contacting Telebrands regarding our customers concern about a refund for the...

Orgreenic cookware.   We are sorry that the customer had a problem with the Cookware. Unfortunately we have exhausted our supply on the Organic Cookware and will refund the purchase price minus loss of value to the product from the consumer’s use.   We will have a refund check for $16.00 sent to the customer from our main office in NJ.  Please allow 5-10 business days for receipt of the check.   Quality customer service is very important to us and thank you for bringing this to our attention. Sincerely, Customer Service Specialist

Dear Revdex.com,   Your recent correspondence was directed to me for handling.  Please accept my apology for any delay this may have caused.  I have indicated what has transpired below on behalf of TELEBRANDS.   We do not have the customer information on file and could not locate them...

with the information provided in the complaint.   Can they supply additional information so we can research this further: Order number received when order was placed. Or Copies of billing statements so we can track this order.  Quality customer service is very important to us and we thank you for bringing this to our attention.  Sincerely, Customer Service Specialist  Tell us why here...

Complaint: [redacted]
I am rejecting this response because:I have no faith in the company or product and after waiting 2 months already I doubt I'll see anything. i would like a refund in the form of a check and no product mailed to me.
Regards,
[redacted]