Telebrands

[redacted] **  [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted]     Dear Revdex.com,   Your recent complaint has been directed to me for handling.  Please accept my apology...

for any delay this has caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands.   We are very sorry that the customer was not happy with their ordering experience for the Hurricane Spin Scrubber    Order # [redacted] received on 01/25/2017 Hurricane Spin Scrubber = $39.99 Hurricane Spin Scrubber = $39.99 X 2 = 79.98 Hurricane Spin Scrubber  = $19.99 FREE PROCESSING AND HANDLING Total  =                         $139.96   A return label was sent to the customer on 2/27/2017 and credit was issued for $79.98 to the [redacted] on file on 3/2/2017 this credit should reflect on their next billing statement.   We believe this is the information you require and feel this resolution will close the matter satisfactorily   Sincerely, Customer Care Specialist Tell us why here...

Dear Revdex.com,In order to resolve this, I have indicated what we need below on behalf of TELEBRANDS. We are sorry to the customer was not happy with their orderingexperience. We are sorry that the customer was not happy with their ordering experience. Order # [redacted] received on...

7/3/2015ColoramaShipped 8/20/2015 Unfortunately, we experienced a backorder on the Colorama. The item is now in stock and her order is being prepared for shipment and charging. We have applied a $5.00 discount to the customer’s order.  Instead of being charged for $38.48 she willbe charged $33.48.Quality customer service is very important to us and we thank you for bringing this to our attention. Thank you for your patience.   Sincerely, Customer Service Specialist  Tell us why here...

Dear Revdex.com,Please
accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired
below on behalf of Telebrands.Order
# [redacted] received 11/27/2015STAR
SHOWER...

                 $119.97Processing
and handling    $4.99Total                                $124.97We
are sorry that the customer was not happy with their ordering experience.  Our
records show only one order for the Star Shower for the total amount of the
order $124.97.  This was shipped and
billed on 12/11/2015 with tracking [redacted] 
The
customer may have seen a Pre-Authorization to their card first, but that is a
pending charge.  Nothing is billed until
their order ships.This
is already on their way to them, if they no longer want the merchandise, simply
refuse delivery and credit will be issued in full for the amount billed $124.97
upon receipt of the return.Quality customer service is very important to us and
we thank you for your patience and for bringing this to our attention.Sincerely,Customer Service Specialist  Tell us why here...

Dear Revdex.com,   Please accept my apology for any delay this may have caused.  In order to resolve this, I have indicated what has transpired below on behalf of Telebrands.   We are sorry that the customer was not happy with their [redacted].  We can assure you these do work. ...

  Since customer service is very important to us and this was purchased through a retail store, we will have a replacement sent to the customer.  The replacement order # is [redacted] and please allow 10-15 business days for delivery.   We thank you for your patience.   Sincerely, Customer Service Specialist  Tell us why here...

[redacted] **  [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### Fax: ###-###-#### E-mail: [redacted]   Dear Revdex.com,   Your recent correspondence was directed to me for handling.  Please accept my apology for...

any delay this may have caused.  In order to resolve this, I have indicated what has transpired below on behalf of TELEBRANDS.   Unfortunately, Telebrands does not offer products on [redacted] on [redacted] and have not billed the customer for anything.   We offer merchandise seen on TV or through our website www.telebrands.com.   The customer would need to contact the correct company to resolve this. Please look at the billing to confirm the name of the vendor this was purchased from and call the toll free number on the billing statement, thank   As a courtesy, we will send her a Hurricane Spin Scrubber with our compliments. She should get delivery of the MOP we hope so the scrubber will be a nice addition from our product line.   Quality customer service is very important to us and we thank you for bringing this to our attention.     Sincerely,   Customer Service Specialist  Tell us why here...

SEQUENCE [redacted]      [redacted]  [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted]     Dear Revdex.com,   Your recent complaint has been directed to me for...

handling.  Please accept my apology for any delay this has caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands.   ORDER [redacted] INTERNET ORDER RECEIVED 7/15/2016 PKT HOSE TOP BRASS 100 FOOT = $49.99 PROCESSING AND HANDLING    = $7.99 TOTAL                                         ...⇄ = $57.98   We are very sorry that the customer was not happy with their order for the Pocket Hose. The 100 Foot Pocket Hose was not available and we shipped the customer two 50 Foot Pocket Hoses.   We also offer a discount for if they wished to keep them.   The customer declined and wanted to return.  We received them back on 8/3/2016 and issued credit in full for $57.98.   Since quality customer service is very important to us, we have issued a credit for the return postage of $21.12 to their [redacted] card on file ending in [redacted], this should reflect on their next billing statement. Thank you for bringing this to your patience.      Sincerely,   Customer Service Specialist Tell us why here...

Dear Revdex.com; Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below onbehalf of Telebrands. Order#[redacted] – [redacted] order received 9/4/201Hurricane Spin Mop DELUXE + Sticky BuddyOrder canceled 9/7/2014 We are...

very sorry that the customer was not happy with their ordering experience.  Our records show that there was a preauthorization for the Hurricane Spin Mop for $47.97 on 9/5/2015 to a Visa ending in 1389.  Then theorder was canceled on 9/7/2014. Nothing was billed or shipped on this order. We are not showing any other orders for Mr. [redacted]. If there is another charge please supply us with additional information so we can research this further.1) Order number2) Date of charge3) Information on billing statement to indicate this charge. Quality customer service is very important to us and we thank you for your patience. Sincerely,Customer Service Specialist  Tell us why here...

Lisa [redacted] **  [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-####-[redacted] E-mail: [redacted]   Dear Revdex.com,   This Revdex.com Complaint was responded to on 7/26 by fax and received confirmation.  We have also...

left a message for the customer on 7/26/2016.     The customer was refunded in full, $53.97 on 7/26 for the solitaire collection as a result of her complaint. The refunded was issued to her credit card and should reflect on her August statement.  Quality customer service is very important to us and we thank you for your patience.     Sincerely,   Customer Service Specialist  Tell us why here...

Dear Revdex.com,   Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands.     Star Shower Laser Lights are compliant with FDA regulations governing lasers and with Consumer Product...

Safety standards. Consumers should carefully read and follow directions in our instruction sheet and our website to assure the full enjoyment and safety of our product. Star Shower should be pointed directly at your home, never directly into the sky. To position your Star Shower at the optimal angle, please refer to our instruction sheet for the recommended distance-to-surface ratio to cover your intended surface. Lasers should not be projected at or within the flight path of an aircraft within 10 nautical miles of an airport. If your intended surface is within 10 nautical miles of an airport, lower the angle of the Star Shower so that no lasers point into the sky.   Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us. Feedback from our customers helps to ensure we are promoting a successful product.   Sincerely, Customer Service Specialist  Tell us why here...

Dear Revdex.com, Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands. Order # [redacted] received 12/8/2015 STAR SHOWER RED/GREEN – 39.99 PROCESSING AND HANDLING   $9.99 RUSH PROCESSING AND...

HANDLING   $9.99 Total                      $59.97 We are sorry that the customer was having problems with the Star Shower. Since quality customer service is very important to us I have replaced this at no cost.  Order # is [redacted] please allow 10-15 business days for delivery. Thank you for your patience and for bringing this to our attention. Sincerely, Customer Service Specialist

Complaint [redacted] Customer Information: [redacted]  [redacted] Daytime Phone: ###-###-#### E-mail: [redacted]   Dear Revdex.com,   Your recent request has been directed to me for handling.  Please accept my apology for any delay this has...

caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands.   Order # [redacted] received on 8/1/2017 ATOMIC CHARGE WALLET RED =  $19.99 ADDITIONAL ATOMIC CHARGE WALLET RED =  $9.99 Processing and handling   FREE Total =                         $29.98    We are sorry that the customer had a bad experience with customer service and thank you for bringing this to our attention. [redacted] placed an Internet order on 8/1/2017 for the Atomic Charge Wallets in Red. We are currently experiencing a backorder on this item.   On the confirmation page the following notice is clearly noted for our customer to be aware of the shipping time for a particular product: Thank you for your order. Your order is complete and will now be processed. Please allow 3-6 weeks for delivery. A summary of your order is below. If Telebrands cannot fulfill this ship time, a delay card is sent to our customers advising their order will ship within 30 days after the original promise of shipment. We have canceled the order per their request, nothing will be shipped or billed to their account. Thank you for bringing this to our attention and we believe this is the information you require and feel this resolution will close the matter satisfactorily.   Sincerely,   Customer Service Specialist          Tell us why here...

Dear Revdex.com,Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands.Order #[redacted]Order received: 06/11/14         Hurricane Spin Mop...

We have replaced the mop heads several times for the customer and we are sorry the customer had a bad experience with the Hurricane Spin Mop.Since quality customer service is very important to us, we will issue a credit for the amount billed of $52.97. The order was placed with a check payment so a reimbursement check will be sent to thecustomer.  Sincerely,Customer Care Specialist

Dear Revdex.com,   Your recent complaint has been directed to me for handling.  Please accept my apology for any delay this has caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands.   We are very sorry that the customer had a bad experience...

with The Grass Shots. We can assure you these do work. Our company takes all inquiries from our customers very seriously and we appreciate you taking the time to contact us. Feedback from our customers helps to ensure we are promoting a successful product.   Since these were purchased through retail we will refund the customer for the cost of $12.97.   I was unable to reach the customer by phone to get a complete address.  Please supply the full customer address so we can have a check reimbursement mailed to them.      Quality customer service is very important to us and we thank you for bringing this to our attention.   Sincerely, Customer Service Specialist  Tell us why here...

Thank you for your help - checked with my bank the other day and all monies have been reimbursed by the company.

[redacted] **  [redacted] Daytime Phone: ###-###-#### E-mail: [redacted]   Dear Revdex.com,   Your recent complaint has been directed to me for handling.  Please accept my apology for any delay this has caused. In order...

to resolve this, I have indicated what has transpired below on behalf of Telebrands.   We are very sorry that the customer was not happy with their Red Copper Cookware.    Order # [redacted] received on 10/30/2016 Red Copper Cookware 10” Fry Pan + Recipe = $19.99 Red Copper Cookware 10” Fry Pan + Chef Knife = $23.99 Lifetime Warranty Processing and handling   $9.99 Total  =                         $42.97   Since customer service is very important to us, I have issued a credit for the full amount of $42.97.  This credit will reflect on the [redacted] account ending in [redacted].   We believe this is the information you require and feel this resolution will close the matter satisfactorily.     Sincerely,   Customer Service Specialist Tell us why here...

[redacted]
[redacted]  [redacted]
Dear Revdex.com,   We are sorry the customer was not happy with our first response.   This promotion is only available on BulbHead.com and must be redeemed on that website and cannot be combined with any other offers or used as a partial payment for a new purchase. Please visit the website site listed on your certificate to take advantage of this Surprise gift. If you have any questions or concerns, please feel free to call our Customer Satisfaction Unit at ###-###-#### Monday – Friday 9:00 AM – 5:00 PM EST. Sincerely, Customer Service Specialist  Tell us why here...

Dear Revdex.com,Please
accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired
below on behalf of Telebrands.We
are sorry that the customer was not happy with their ordering experience for
the Star Shower.Our company takes all inquiries from...

our customers
very seriously and we appreciate you taking the time to contact us. Feedback
from our customers helps to ensure we are promoting a successful product. Since these were purchased through retail we will be happy to replace the
Star Shower for the customer. Please allow 2-4 weeks for delivery.  We thank you for your patience and for bringing this
to our attention.Sincerely,Customer Service Specialist  Tell us why here...

[redacted] , CA  95076-2939 Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted]   Dear Revdex.com;   Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has...

transpired below on behalf of Telebrands.   We are very sorry that the customer had a bad experience Star Shower.    Order [redacted] received 11/25/2015 Star Shower RED/GREEN = $39.99 Processing and handling $9.99 Tax                         $4.13 Total                      $54.11   We were not aware that the Star Showers were not working for the customer.    Since quality customer service is very important to us will have a refund check for the amount of $54.11 sent to the customer.  Please allow 10-15 business days for receipt.   Thank you for your patience and for bringing this to our attention.   Sincerely, Customer Service Specialist  Tell us why here...

Dear Revdex.com,Please
accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired
below on behalf of Telebrands.We
are sorry that the customer was not happy with their ordering experience for
the Star Shower.Our company takes all inquiries from...

our customers
very seriously and we appreciate you taking the time to contact us. Feedback
from our customers helps to ensure we are promoting a successful product. Since these were purchased through retail we will be happy to replace the
Star Shower for the customer. Please allow 2-4 weeks for delivery.  We thank you for your patience and for bringing this
to our attention.Sincerely,Customer Service Specialist

[redacted] **  [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted]
 [redacted] Dear Revdex.com,   It's unfortunate our customer misunderstood the offer as all of the details are provided when you visit the...

site. I have indicated what has transpired below on behalf of Telebrands.   This promotion advises the customer to contact the toll free number for the gift or redeem for $10 off a $20 offer.   Quality customer service is very important to us a $10 courtesy discount has been processed as a matter of good will and will reflect in the customer’s account within 3-5 business days.   Sincerely, Customer Service Specialist  Tell us why here...