Telebrands

Review: the spin mop mop does not work anything like they say on tv. the mop head keeps falling off when in water.

Business

Response:

Dear Revdex.com,Please accept my apology for any delay this may have caused. In order to resolve this, I have indicated what has transpired below on behalf of Telebrands.Order #[redacted]Order received: 06/11/14 Hurricane Spin Mop We have replaced the mop heads several times for the customer and we are sorry the customer had a bad experience with the Hurricane Spin Mop.Since quality customer service is very important to us, we will issue a credit for the amount billed of $52.97. The order was placed with a check payment so a reimbursement check will be sent to thecustomer. Sincerely,Customer Care Specialist

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Review: I bought this product because of the lifetime guarantee. It broke after a few days. I contacted customer support, sent them a copy of my receipt and pics of the hose over 2 months ago and have not received a replacement. I called again and they promised the newest upgraded version... Which I did not receive either.Desired Settlement: A refund of $20 + nc tax and a replacement hose for my troubles.

Business

Response:

Dear

Revdex.com,Your

recent complaint has been directed to me for handling. Please accept my apology for any delay this

has caused. In order to resolve this, I

have indicated what has transpired below on behalf of Telebrands.We are very

sorry that the customer had a bad experience with their Pocket Hose. We can

assure you these do work.Our company takes all inquiries from our customers

very seriously and we appreciate you taking the time to contact us. Feedback

from our customers helps to ensure we are promoting a successful product. Since these were purchased through retail we will be

happy to replace the 25 FT Pocket Hose for the customer. Order #[redacted], please

allow 2-4 weeks for delivery. Quality customer service is very important to us and

we thank you for bringing this to our attention.Sincerely,Customer Service Specialist

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I have no faith in the company or product and after waiting 2 months already I doubt I'll see anything. I would like a refund in the form of a check and no product mailed to me.

Regards,

Business

Response:

Dear Revdex.com, We are sorry that the customer was not happy with our first response. We stand behind our products and have reshipped this hose to the customer on 12/18/2015 with Fedex tracking 61292700973042457931 which shows the customer should have this by end of day 12/24/2015. If the customer would like reimbursement please fax a copy of your receipt for reimbursement to (973) 244-0295. Please be sure to include your name and address on any and all correspondence. Thank you for your patience. Sincerely, Customer Service Specialist Tell us why here...

Review: over charged 200.00Desired Settlement: refund whole price of 224.96..I canceled order and returned product un opened to them ALL

Review: I ordered the Hurricane Twin Spin Mops on July 24, 2014. I waited the 3-6 weeks delivery time I was told. I called numerous times and was told the mops were on backorder. I have now received after months of waiting for this order, a cancellation notice on the order. I called the company again and told that due to overwhelming orders the product is not available.Desired Settlement: I want to receive my order as stated and the price I was quoted.

Business

Response:

Dear Revdex.com;In order to resolve this, I have indicated what has transpired below on behalf of Telebrands.Order #6[redacted] Hurricane Spin Mop and Sticky Buddy - NO CHARGE Shipped 10/21/2014We are sorry the original order was canceled due to the backorder situation. Since quality customer service was very important to us, we shipped out one to the customer at no charge on 10/21/2014. The customer acknowledged receipt of this inDecember of 2014.We thank you for bringing this to our attention and thank you for your patience. Sincerely,Customer Service Specialist Tell us why here...

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I mistakenly placed two orders, called the company upon receipt of the product and was told to return one set ([redacted]) and the money would be refunded. I called in December because I had not yet received the refund and was told that it had been refunded on October 2. I had to fax a copy of my October credit card statement to prove that I had not received the money (fax to: [redacted]), which I did. I called again on January 23, 2014 to indicate that the money had not been received, but was told that the return products had never been received. If that were so, why would they have claimed to have made the original refund.Desired Settlement: simply a refund of the money for the order. I returned the products in good faith, as I had been instructed over the phone.

Review: I called to order one mop for 18.99 plus shipping. When the company took the money from my bank account they took 229 out instead. I called the same day to cancel the order they said it would take 48 hours for the money to get back onto my card. I called them again after the 48 hours and they told me I had never called and cancelled the order. I had called them numerous times. They told me that I had ordered 3 mops,3 spinners, and had the fast shipping option. They told me that I would have to refuse the order to get the money back onto my card because it had already been shipped. I called my bank and the money is still being held. Normally don't companies take the money out of hold status when they ship and item? Why is my money still in my bank on hold if they shipped it? I don't understand why they can't just stop the hold?Desired Settlement: I want my money back asap. I am a women on a fixed income that thought she was ordering a mop for 18 dollars. Not 229 dollars. I want my money back now!

Review: The advertisement was for a dump cake book, a dump dinner book and a frying pan for 10.00. I placed my order online which it still said it was $10.00 and then when it processed my order, it now was 30.00. I then called [redacted] to ask why and the man on the phone was walking around my questions. My questions were simple, I told him I wanted a YES or NO answer but he would not give me a yes or no answer. I first wanted him to honor the price, which he would not. So I asked him to cancel my order. He then told me that he can put a request in, but it may or may not go through and he wanted all my info again. I gave him my order number, which he did not want. I repeatedly asked him if I gave him my personal info would my order be canceled and I would not have to call back in 48 hours to cancel order. He still would not answer that question. He just kept repeating himself. The man was rude and arrogant and I've never had a conversation on the phone that made me so mad that I asked someone how can I make a compliant against a company. So here I am for the first time making a complaint on Revdex.com against this company. This customer service representative agency was very unhelpful. I am very unhappy and I still do not have my order canceled. I am left with no answers to my questions and I was charged for "faulty advertisement".Desired Settlement: I want the products for $10.00 or just cancel my order.

Review: The company advertised two Hurricane 360 mops for the price of one. They gave the option to pay a one time fee of 39.99 + 12.99 shipping fee. Then they charged an additional 19.99 a month later. The mop on the ad said it had an agitator attachment in the bucket to wash the mop and a spinner basket to make it dry operated by a foot pump. The product we received was a bucket w/o the agitator. The mop is dirty after a couple weeks use. The commercial shows the mop being clean after wiping up a messy floor. This is the url for the ad : https://www.hurricanemopstore.com/Index.dtmDesired Settlement: We would like the product they advertised with agitating attachment as what we paid for. Also we want the extra charge removed from our credit card.