Telebrands

Review: I I ordered the PedEgg Powerball on 09/19/2015. They said to allow 3-6 weeks! for shipping. This Friday (11/13/2015) will make 8 weeks, and I just received a notice in the mail saying it will be an additional 30 days! Unacceptable! If it's on such a back order, why are you advertising and not telling people that on your website that it will take 2-3 months before we ship your product? Unacceptable.Desired Settlement: I want the product to be delivered asap! I do not wish to wait another 30 days for the product to be delivered. If they can't ship it out asap, please cancel my order and refund me my money asap!

Business

Response:

Dear

Revdex.com;In

order to resolve this, I have indicated

what has transpired below on behalf of Telebrands.

[redacted]We

are sorry that the customer is not happy with the ordering experience.Due

to the high demand for this item we are experiencing a backorder. These

are due in stock any day. Once shipped,

she will receive and email confirmation with the tracking information. Nothing is billed to her account until this

is shipped.Quality customer service was very important to us, and

we thank you for bringing this to our attention.Sincerely,Customer Service Specialist Tell us why here...

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: To begin with the problem my items was delayed because of the overwhelmed purchases of the product. There was a TV advertisement advertising a hurricane spin mop. When I recevied the mop it didnt work as it was demonstrated on televison because the advertisement stated that "you will never have to use your hands again". FALSE ADVERTISMENT because I had to use my hands to ring the mop out numerous of times because the floor was left really wet, so I called the company to see why. While talking to the representative, I was told that the mop that was demonstrated on television was the DELUXE spin mop but instead I was sent the basic spin mop. I explained to the representative that, that wasnt the mop that I paid for and that I should have received the mop that was advertised. The representative then explained to me that they would ship out the deluxe mop for an additional price.

In addition to contacting the business, I also sent them a letter explaining what happened and what I was requesting from them. I gave them a certain date to respond and I still have not heard anything back from them. I'm sure that someone at the company received the letter because I received a notification from United States Postal service stating that my certified mail was deliverd and I was also provided with a signature and address of the recipient.Desired Settlement: I would like them to send me a shipping label so that I can send the product back as I explained to them in the letter, and I would also like an refund. I seen the DELUXE HURRICANE SPIN MOP somewhere else for the same price that I originally paid. I will not be doing business here ever again.

Review: The advertisement was for a dump cake book, a dump dinner book and a frying pan for 10.00. I placed my order online which it still said it was $10.00 and then when it processed my order, it now was 30.00. I then called [redacted] to ask why and the man on the phone was walking around my questions. My questions were simple, I told him I wanted a YES or NO answer but he would not give me a yes or no answer. I first wanted him to honor the price, which he would not. So I asked him to cancel my order. He then told me that he can put a request in, but it may or may not go through and he wanted all my info again. I gave him my order number, which he did not want. I repeatedly asked him if I gave him my personal info would my order be canceled and I would not have to call back in 48 hours to cancel order. He still would not answer that question. He just kept repeating himself. The man was rude and arrogant and I've never had a conversation on the phone that made me so mad that I asked someone how can I make a compliant against a company. So here I am for the first time making a complaint on Revdex.com against this company. This customer service representative agency was very unhelpful. I am very unhappy and I still do not have my order canceled. I am left with no answers to my questions and I was charged for "faulty advertisement".Desired Settlement: I want the products for $10.00 or just cancel my order.

Review: I called to order one mop for 18.99 plus shipping. When the company took the money from my bank account they took 229 out instead. I called the same day to cancel the order they said it would take 48 hours for the money to get back onto my card. I called them again after the 48 hours and they told me I had never called and cancelled the order. I had called them numerous times. They told me that I had ordered 3 mops,3 spinners, and had the fast shipping option. They told me that I would have to refuse the order to get the money back onto my card because it had already been shipped. I called my bank and the money is still being held. Normally don't companies take the money out of hold status when they ship and item? Why is my money still in my bank on hold if they shipped it? I don't understand why they can't just stop the hold?Desired Settlement: I want my money back asap. I am a women on a fixed income that thought she was ordering a mop for 18 dollars. Not 229 dollars. I want my money back now!

Review: over charged 200.00Desired Settlement: refund whole price of 224.96..I canceled order and returned product un opened to them ALL

Review: I mistakenly placed two orders, called the company upon receipt of the product and was told to return one set ([redacted]) and the money would be refunded. I called in December because I had not yet received the refund and was told that it had been refunded on October 2. I had to fax a copy of my October credit card statement to prove that I had not received the money (fax to: [redacted]), which I did. I called again on January 23, 2014 to indicate that the money had not been received, but was told that the return products had never been received. If that were so, why would they have claimed to have made the original refund.Desired Settlement: simply a refund of the money for the order. I returned the products in good faith, as I had been instructed over the phone.

Review: I ordered the Hurricane Twin Spin Mops on July 24, 2014. I waited the 3-6 weeks delivery time I was told. I called numerous times and was told the mops were on backorder. I have now received after months of waiting for this order, a cancellation notice on the order. I called the company again and told that due to overwhelming orders the product is not available.Desired Settlement: I want to receive my order as stated and the price I was quoted.

Business

Response:

Dear Revdex.com;In order to resolve this, I have indicated what has transpired below on behalf of Telebrands.Order #6[redacted] Hurricane Spin Mop and Sticky Buddy - NO CHARGE Shipped 10/21/2014We are sorry the original order was canceled due to the backorder situation. Since quality customer service was very important to us, we shipped out one to the customer at no charge on 10/21/2014. The customer acknowledged receipt of this inDecember of 2014.We thank you for bringing this to our attention and thank you for your patience. Sincerely,Customer Service Specialist Tell us why here...

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: The company advertised two Hurricane 360 mops for the price of one. They gave the option to pay a one time fee of 39.99 + 12.99 shipping fee. Then they charged an additional 19.99 a month later. The mop on the ad said it had an agitator attachment in the bucket to wash the mop and a spinner basket to make it dry operated by a foot pump. The product we received was a bucket w/o the agitator. The mop is dirty after a couple weeks use. The commercial shows the mop being clean after wiping up a messy floor. This is the url for the ad : https://www.hurricanemopstore.com/Index.dtmDesired Settlement: We would like the product they advertised with agitating attachment as what we paid for. Also we want the extra charge removed from our credit card.